I don't know why this location has a bad reputation. I got a crack in my windshield back in November of 2024 and I procrastinated in getting it fixed. Fast forward to May 2025 and I finally got it fixed. My windshield was covered by my insurance and I had to physically go to their shop to get the recalibration of the cameras and other technologies in the vehicle. My appointment was scheduled for 8AM and I dropped off a couple minutes early. The front desk greeted me right away and had the paperwork ready once my vehicle arrived. I was told about 2-3 hours for it to be fixed. Luckily this area has a bunch of places, so we decided to go get breakfast. About 1 hour and 30 minutes later, I received a phone call and text saying my car will be done in 15 minutes. When I arrived back at the store my vehicle was ready to go and was given my keys without a hassle. So far the windshield is holding up and the service was quick. If I ever get a crack in my windshield again, I will come back. read more

Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3 months apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite. read more

I'm not happy with this Safelite location. Through my insurance, I was scheduled to take my car in for window replacement on Saturday, 4/4/26. I dropped off my ride and my keys at roughly 8:30a with the guarantee and expectation that this service would be completed by 5:00p. The tech who worked on my car, Benjamin, called me around 3:30p to confirm that my car would be ready. In turn, I made arrangements to be dropped off at the Safelite Greenbrier location to await completion and then drive home. I arrived a little past 4:30p. I checked in with the lady at the front desk and waited in the lobby. I waited past their posted closing time (5:00p) and didn't hear anything until Benjamin came to get me just before 6:00p. He gave me my keys, and while we were walking to my car he quietly said, "I have some bad news." Of course, a window switch broke while he was working on my car and he wasn't able to immediately repair it or replace it. I waited roughly 90 minutes on site, when I could've been at home, to receive a broken promise. Service wasn't completed as guaranteed and I lost personal time in their lobby awaiting an incomplete job. Benjamin stated he/they would have the replacement part sent in (he quoted a turnaround time of 3-4 days, then they will install that part free of charge (an appointment wouldn't be scheduled until the part arrived). That means I have to take more time out to either bring my car back in, or Safelite can come to me (this option wasn't available when the part finally arrived). Either way, I'm still driving around (with basically a hole in my car) for longer than I planned. To add insult to injury, I received a text on Monday (4/6/26) morning stating the service was completed. Since I was already leaving for work, I immediately drove to the Safelite Greenbrier to follow up & confirm they are actively working to resolve the matter. I spoke with a manager, Lucas, who assured me they will order the part & get me scheduled as soon as possible. He provided me his personal cell phone number in case I have further questions/issues. So this is a mess. Safelite, after nearly 2 weeks (and multiple visits to Safelite Greenbrier to follow up), finally finished servicing my car on Friday, 4/17. I'll give them points for knocking this second service out (I dropped off the whip at 7:30a, they were done by 9:00a), but I was essentially left with a hole in my car for nearly a half-month; the hole just taunting someone to break-in again. What's worse, I didn't actually receive an apology from Safelite Greenbrier. Apologies were given to me via Safelite's customer service line (and my insurer), but that's only because I called to complain. I shouldn't have to chase businesses to obtain status updates for an issue that was created via the business (Safelite Greenbrier admittedly stated they were at fault). For 2 weeks, I visited them, called Safelite corporate, and called my insurer just to stay in the loop and hopefully expedite this process. Instead, I felt ignored and placed at the back of the line. Hopefully my car won't suffer another shattered window so that I won't have to opt for Safelite in Greenbrier. Since my insurance works directly with them, in the future I'll use another location, despite the Safelite Greenbrier's close proximity to my office. JV read more

Safelite - Auto Glass Services Near Me - Chesapeake, Virginia

If you have windshield work performed here, document everything, keep every service record, take photographs, and follow up in writing. I sincerely wish I had never needed to learn that lesson. I wish I could give zero stars. What began as a routine insurance-covered windshield replacement on my 2020 Acura ILX at the Chesapeake Safelite location in October 2025 has turned into an exhausting, nearly year-long ordeal that is STILL unresolved. After the replacement, my windshield began leaking. We returned under warranty on February 28, 2026, and Safelite performed a water-pressure test that confirmed the windshield was leaking. We trusted them to correct it. Unfortunately, the problem continued. On May 26, after finishing a 12-hour ER shift, I came outside during heavy rain to find significant water inside my vehicle. Water had reached the headliner, overhead console, seats, and interior. I have photos and videos documenting it. I literally had to put garbage bags over the windshield area while waiting for Safelite to address the problem. When the vehicle returned to Safelite on May 28, we were again told the leak was coming from the windshield and that an area lacked adequate sealant. We were instructed to obtain an estimate for the resulting damage. We did exactly what Safelite asked. Hall Acura inspected my vehicle and documented corrosion requiring replacement of the dome light/HomeLink assembly ($1,385.31) and recommended headliner replacement ($2,167.39) due to possible mildew/mold buildup and severe staining. Their service invoice also specifically documents our complaint concerning water damage following improper windshield sealing. Then came months of chasing Safelite for a resolution. My husband made repeated trips to this location because promised calls and updates did not happen. We were repeatedly told the matter was being escalated or that someone would contact us. On August 27, we even arrived for what we understood would involve a corporate representative, only to learn that person wasn't there. Safelite then requested a revised estimate. Rather than wait any longer, we drove directly to Hall Acura, got what Safelite requested, and brought it straight back that same morning. As of September 2026, we are STILL waiting for Safelite to pay for the damage. What makes this experience so frustrating is that we have done everything asked of us. We returned for warranty service. We obtained professional documentation. We supplied estimates. We revised the estimate when requested. We repeatedly followed up. And Safelite's own testing had already confirmed a windshield leak. I am not posting this because one appointment went badly. I am posting it because of what happened after the problem was identified and the extraordinary amount of effort it has taken simply trying to get a resolution. After nearly a year of dealing with this, I cannot recommend this Safelite location based on my experience. read more

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We have had the absolute worst experience with this Safelite location. My son's windshield was replaced in The early part of August, but technician broke the part that the review mirror hangs from. It is now mid October and we are still waiting to get the part that Safelite is now supposed to replace. Every time we try to get someone to call us about it, they have to have the manager call us, which never happens. We have requested a refund for the windshield, so we can fix the problem ourselves, still no response. This place sucks so much! Worst business ever. read more

After reading these other reviews it appears this location is on its 3rd manager in 2026 alone. Do not schedule an appointment at this location. They hire warm bodies and have no accountability or follow through. The warm bodies schedule appointments f on days the assigned person is not scheduled to work. They also have no way to determine what call center agent reschedules appointments or why at the store level. When trying to call the location you are forced onto an AI assistant, Scarlett. Zero stars. Ultimately canceled a twice rescheduled appointment and never heard from the store manager named Wendell. Thanks for nothing but a headache and wasted time, Safelite Chesapeake! read more

First they make the crack bigger then they leave primer all over my steering wheel and act like I'm crazy for wanting them to fix it. read more

Safelite - Auto Glass Services Near Me - Chesapeake, Virginia

Safelite is what my car insurance used. I still hear a rattle in my windshield even after they test drove it. I may call them back and have them look at it again. read more

I got a quick appointment which was nice and didn't wait long to get my car back. I thought everything was great till noticed none of my car desires were working properly. I understand might need recalibration so made another appointment which I can't get for over a week. 2 days later the whole plastic casing around my mirror fell off while driving. Now just exposed wires and parts hanging. My auto wipers do not work neither do the other sensors. Try calling for sooner appointment and nobody can answer. Like they do not care. Just driving around with a car with wires out. Feels hot to touch so hopefully won't start on fire or something. We pay all this money for labor. More than the actual glass cost just to get a mediocre job. Definitely don't go to this location. read more

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Had resin injection on my windshield 2021 Ford F150 no protective mat was used to deflect any Resin from getting on my truck. I have it all on video via RING. Was told it was tree sap and I must park under trees........ Seriously. Wendall Smith turned me away at the facility in Greenbrier/Chesapeake. Regardless, I now have to make a insurance claim on the entire ordeal. What a mess. I've used Safelite for years and on many other vehicles. What a shame. read more

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AFTER MARKET GLASS: Don't let anyone full you into thanking aftermarket glass is the same as OEM (Original Manufactured). Aftermarket is a softer glass that is three times quicker to break or chip. Truck back sliding glass is normally a smaller sliding center glass with the center upper and lower trim center trim being thicker / wider. Motors on the center glass being slower and weekend. Be careful and pay the difference, glass is the strength between the roof and a vehicle body. read more

You can't get a person at the local shop. I had an appointment for a calibration and then received an email stating "congratulations your windshield is calibrated".. I was trying to call to see what was going on but could only get the 1-800 people who had no idea either and eventually disconnected me. The people in the actual store are very nice though. read more

I took my 2021 Honda Ridgeline pickup to the Safelite AutoGlass shop, located at 1545 Crossways Blvd in Chesapeake, on December 10th, at approximately 5:45 pm, to have the front windshield replaced due to a cracked windshield, which was in view of the driver. My service appointment was actually scheduled for the next day, on the 11th, at 8:30 am. I was notified by a tech the day of the scheduled appointment at about 2:00 PM, after having my vehicle all day, that they were unable to fix my windshield because of a code that appeared. The tech further described the problem as the code displayed had something to do with my braking system, and in order to replace my windshield, I, as the customer, would have to take the vehicle somewhere and get my brakes repaired before the windshield could be fixed by them. I explained to the tech that I was not pleased with the service report given, and I assured him that I didn't believe there was anything wrong with my braking system as they were saying. I picked up my vehicle the same day, because they said they were unable to replace the windshield, and took it directly to the Honda dealership to have the codes examined. The Honda techs/mechanics were unable to find anything wrong with the vehicle or any related existing codes. I further reported this incident to my insurance company, and Safelite stated that the reason for not being able to repair/replace the windshield was due to the vehicle's existing "sunshaded" front windshield, which was a totally different reason given by the manager when I spoke to him. I would NOT recommend that ANYONE attempt to have their vehicle repaired at this or ANY OTHER "SAFELITEAUTOGLASS" FACILITY. This was my experience; I hope that others will not waste their time as I did with this company. Signed: Completely unsatisfied customer! read more

If you're looking for a place that takes days to get in and lie to you about service this is the place for you! When the tech got to my house they had ordered the wrong part. The tech told me he would call the shop and let me know when to expect the correct window to be in stock. It's now over 24hrs later I have not heard back from them but received a 90 dollar bill for services which they did not perform. read more

I wish there were 0 stars available. Made an appt for October 4th. The window was from 12 till 5. I received a notification that morning that someone would be there between 12 and 1pm. Its 7:25pm and no one has shown up. I never received a text or email to reschedule!!! Those commercials are promising but it does not look to be true!!!! read more

This review is focussed on the Chesapeake VA office although some of the grief was caused or amplified by the larger Safelite organization. They waited until the end of the day to tell me they were overbooked, so I lost a whole day waiting for them. Then we rescheduled to the next day, which was also wasted when I dialed in to check on the whereabouts of the tech and discovered I had been rescheduled to Wednesday of the following week WITHOUT TELLING ME OR ASKING IF IT WOULD BE OKAY. I don't understand why Travelers thinks Safelite is worthwhile. I and my family have been loyal Travelers customers for home and auto insurance for over 70 years, and this incident has me wondering about that relationship. The experience was so bad I wouldn't trust a Safelite employee to lead me out of a restroom. If it were possible to offer up zero stars I'd do it. Travelers, are you listening? And don't bother with Safelite's USELESS phone menu. There's a special place in purgatory for whoever designed and implemented that monstrosity. I'm truly grateful that Jordan at Creech Import (another amazingly good auto service provider) recommended Capital Auto Glass in Garner NC. They did an excellent job. read more

Brought my car here to get my windshield replaced. The booking process was extremely easy online, I was able to get in the next day but I chose a couple days out due to prior engagements. The text notices are super convenient. I dropped off at 930 and they called me at 1130 to tell me it was done! It was a super quick and clean job. The people were nice and everything was super easy. I just wish I knew it was going to be so quick and I wouldn't have spent the money on the Uber back and forth. Would definitely come here again but hopefully won't have to anytime soon. read more

Scheduled appointment at 2pm. They just took my keys at 3:45. Why do they offer appointments when they don't plan to work on it until over an hour later. And the receptionist never made me aware when I said I would wait, that it would take 2-3 hours. read more

NEVER USE SAFELITE!!!! On Saturday morning I got a chip on the driver's side of the windshield while driving down 64. I immediately thought of Safelite and I was able to get an appointment "between 1-6". This appointment was arranged at 1130am, and I had to prepay $173.46, which I did. At 327pm I called Safelite to get status, and I was told that I was Daniel's last appointment so should be around 5pm. At 410pm Safelite called me and said that Daniel went home for the day, so they needed to reschedule. I was speaking to the Asst Manager and stressed I had to get this fixed today as the vehicle was being driven out of town on Sunday and I knew with the change of temperatures, the chip could become a large crack, so instead of paying $173.46 for a chip repair, I would have to pay more for a windshield replacement. I even offered to drive to them; no such luck. I questioned how their employee could just decide to quit for the day while I was still waiting. The best the Asst Manager could do was to wish me a good rest of my weekend. She said she would credit my card, but of course it won't be dropped from my bank for 5-7 days. I immediately turned to google to find someone. I called Budget Auto Glass in Norfolk at 417pm, and the gentleman on the phone was super nice, but they closed at 2pm, and he had no one to help me. He told me to call Jody's Windshield Repair. BTW, his price would have been $75. I called Jody's Windshield Repair at 420pm, and Jody answered the phone. Jody said they closed at 3pm. I told her my story and she could hear the desperation in my voice. It was her birthday weekend, and her kids and grandkids were in town to celebrate, but she told me to come to her and she would help me. NEVER USE SAFELITE - they don't care about the Customer, and they are over-priced! Kudos to Budget for giving me a lifeline - to call Jody's BZ to Jody and her husband!!!! I will always recommend Jody's to anyone who is looking for windshield repair. I had the most wonderful conversation with Jody while I was there; I made a new friend!!! read more

We were scheduled for 1-6 pm at our home. After waiting all day, the tech called at 6:15 and said he was coming from NC. He showed up with a second tech and they were literally done within a 1/2 hour of arrival. They did a great job and gave me a slight discount for the after appointment timeframe. The two techs were actually down from New Jersey helping field calls for our local location. They were professional and did a great job for how their schedule played out that day. We will use them again but will probably make an appointment for in shop service. read more

After a break in, I was able to secure a replacement for my front driver side window and windshield. My appointment was for 9:30am, and I got in early. They were very nice and welcoming. My was finished just around 10:45am, well within the 2-3 hour time estimate. The amount was a little less than my insurance's deductible. All in all, great and fast service. read more

The only positive is the very calm receptionist. I came in for a 0930 appointment and it's now 1630 and I'm still getting the run around. This is the only business I've been to that quotes you a time for an appointment and then doesn't look at your car until 4 hours later. Why even schedule an appointment? They also give no accurate timeframe assessments for repairs. If you're getting your windshield repaired through insurance go somewhere else! read more

This place is so pleasant and just plain nice to be in. I dreaded coming in for a windshield repair for a rock chip from the day prior, but they have complimentary snacks & water- that is above & beyond in my opinion. They also have vending machines, but who carries cash? I love that they have a little something for the hungry bellies! The receptionist was very friendly, and I'm always happy whenever I leave Safelite with my windshield repairs/replacement. read more

Safelite - Complimentary water & snacks - Auto Glass Services Near Me - Chesapeake, Virginia

Brought my car in 5/22/24 to have a small star repaired. Technician did not bring car into the shop and try to make the repair while the glass was hot from the sun. Windshield cracked and Safelite is not responsible. They offered to replace with their aftermarket glass. I requested OEM but was told it was discontinued for a 2013 Lexus convertible. I was also told if they could even get the glass I would have to pay the difference. I went through my insurance company USAA and had OEM glass installed the following Tuesday by Coastal Glass in Chesapeake. They said they contacted the Lexus dealership and they had the glass in stock. there was no additional charge for the OEM glass, just paid the deductible. I strongly recommend do not use Safelite. read more

Be careful if you use this company. I have two cracks in my windshield and the app stated they could be repair. Keith came out to repair them and he did. The only trouble is AFTER he repaired them, he told me that since one of the crack was in the driver line of sight then probably the windshield would not pass inspection. He told me after he repaired the crack and I have to pay for the repair, not before. I would have just got a new windshield. He also told me, not to worry if it got turn down on the inspection, I would have a year to get it fix. Now I know this was a lie. What a way to do business. Update: since the owner of the business contact me and say the company guarantee that if the windshield does not pass inspection then the cost of the crack repairs would count toward the total cost of a new windshield. I update them from one star to 4 stars. Kevin should have told me this. read more

I had an excellent experience with Safelite! I got connected with them through my insurance when I had a crack in my windshield larger than a dollar bill. Safelite quoted me with a price lower than my deductible, so I opted to work with them directly. I had the option to have them meet me wherever I needed for a fee, or to go to them--I did the latter. They had availability the following day (I called at 6pm, so same day wasn't even an option) but I chose an 8am appointment the day after that. I was checked in immediately. There is a waiting area with a TV, toys for kids, one desk with a comfy office chair next to an outlet (I was so excited about this!), a Keurig with coffee and tea, complimentary snacks/water, vending machines, and free WiFi. Almost exactly an hour later, one of the staff came out to let me know my replacement was finished. I was able to check out with him right where I was sitting. I was incredibly satisfied with my experience here! Every staff member was beyond friendly and the quality and speed of the service itself was completely painless. Highly recommend! read more

Safelite - Thankful for a desk (and comfy office chair, not pictured) to work while I wait! - Auto Glass Services Near Me - Chesapeake, Virginia

installed faulty after-market glass in a tesla without asking if we wanted oem, so they could maximize their profit. after 2 weeks, the faulty glass cracked and they refuse to take responsibility. avoid these people like the plague. will be suing. read more

Beware of what you order !! I ordered a replacement windshield for a Jeep wrangler. I received a generic windshield that was not the same. There response was they did what they were supposed to do. So be sure to be versed in their language. OEM. I didnt pay for it so I didn't get it ! It was not even offered. I paid out of pocket so this wasn't some cheap 50$ replacement. oh and they will charge you 40$ to take away your old windshield. How's all that for customer service. But make sure you add on their expensive wiper blades NEVER AGAIN read more

Took 10 days to get an appt because the car needed recalibration. Finished work on time and quality service.

Very responsive quality whatever they did which I am still trying to figure out not worth the money

It sucked! spent 160.00 to repair and it looks horrible...Will never use this rip off company again!!

My windshield wipers were put on wrong. But it was very fast service I also believe it is over priced but it is what it is

Brought my vehicle in to get a crack the size of my fingernail repaired, was told it'd be an easy fix, left with a crack the size of my hand and was told I would've had to get it replaced anyways. Would've been better off not coming at all. I now have to pay to get my glass replaced which wouldn't have happened had I not come to this location. read more

Just had anew windshield put in. Great job. Quick...less than 2 hours and they even remounted all stickers and my EZ pass. Warranty and 1800 number for any issue makes this a go-to franchise. The staff was friendly, had the store open before posted time and started work as soon as I handed them keys. The free drinks, snack and coffee are nothing but bonus. Nice touch to have kids toys and a table in the waiting area. Thanks safe-lite team! read more

Safelite - Waiting my turn. - Auto Glass Services Near Me - Chesapeake, Virginia

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Super easy to make an appointment. I had a huge 30in crack obstructing driver view and needed a new windshield. The technician came to the house around 9am and was done by 10:30, I just chilled at home while he worked. Looks great. Price included full replacement, new windshield blades, and a warranty. read more

Do not use them. Got quote to have them come to me. They added charges for driving and for recycling that they did not disclose. I consider that dishonest. read more

Read the reviews before scheduling any appointment with this place. I did not do this beforehand and also had a horrible experience. The technician was negligent in communicating potential risks and turned a dime-size crack into a crack large enough to have to replace my entire windshield and tint, costing me more money than initially anticipated. The technician further lied about our encounter and what was truly communicated. I don't normally leave reviews but this one frustrated me enough to leave one - that should tell you enough. read more

I set up an appointment to get my car windshield replaced today. I heard nothing from the technician or the store during the appointment window. I called them twice only to find out that the technician claimed that the glass broke. No one at the store or technician picked up the phone even when I called the satellite main number. Stay away from these crooks. read more

The ease in the whole process from booking the appointment to the actual repair was surprisingly enjoyable. Well as enjoyable as getting a chipped windshield can be. I selected the option where the technician came to meet me. I was not able to meet the technician while he did the repair, but he was great about communicating the whole process from when he was on his way, arrived, and completed the repair. He also made sure to manage expectations since it was a repair not a replace. Now I will admit it is a little pricey. But the convince is what you pay for, it has been 2 weeks since the repair and the chip is not nearly as noticeable. read more

follow up, reached out to contact chesapeake store location. Manager Wendell, and no response. So my 1 star will stay and should be a 0. They take advantage of customers and should be brought to justice! Do not let your car insurance recommend this company! Stay far away. 3 month run around, took advantage of my wife and did a wrong installation. Damaged car and still has not fixed car and won't return calls. But sure took the money from my wife and ran with it! read more