Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3…read moremonths apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite.

I'm not happy with this Safelite location…read more Through my insurance, I was scheduled to take my car in for window replacement on Saturday, 4/4/26. I dropped off my ride and my keys at roughly 8:30a with the guarantee and expectation that this service would be completed by 5:00p. The tech who worked on my car, Benjamin, called me around 3:30p to confirm that my car would be ready. In turn, I made arrangements to be dropped off at the Safelite Greenbrier location to await completion and then drive home. I arrived a little past 4:30p. I checked in with the lady at the front desk and waited in the lobby. I waited past their posted closing time (5:00p) and didn't hear anything until Benjamin came to get me just before 6:00p. He gave me my keys, and while we were walking to my car he quietly said, "I have some bad news." Of course, a window switch broke while he was working on my car and he wasn't able to immediately repair it or replace it. I waited roughly 90 minutes on site, when I could've been at home, to receive a broken promise. Service wasn't completed as guaranteed and I lost personal time in their lobby awaiting an incomplete job. Benjamin stated he/they would have the replacement part sent in (he quoted a turnaround time of 3-4 days, then they will install that part free of charge (an appointment wouldn't be scheduled until the part arrived). That means I have to take more time out to either bring my car back in, or Safelite can come to me (this option wasn't available when the part finally arrived). Either way, I'm still driving around (with basically a hole in my car) for longer than I planned. To add insult to injury, I received a text on Monday (4/6/26) morning stating the service was completed. Since I was already leaving for work, I immediately drove to the Safelite Greenbrier to follow up & confirm they are actively working to resolve the matter. I spoke with a manager, Lucas, who assured me they will order the part & get me scheduled as soon as possible. He provided me his personal cell phone number in case I have further questions/issues. So this is a mess. Safelite, after nearly 2 weeks (and multiple visits to Safelite Greenbrier to follow up), finally finished servicing my car on Friday, 4/17. I'll give them points for knocking this second service out (I dropped off the whip at 7:30a, they were done by 9:00a), but I was essentially left with a hole in my car for nearly a half-month; the hole just taunting someone to break-in again. What's worse, I didn't actually receive an apology from Safelite Greenbrier. Apologies were given to me via Safelite's customer service line (and my insurer), but that's only because I called to complain. I shouldn't have to chase businesses to obtain status updates for an issue that was created via the business (Safelite Greenbrier admittedly stated they were at fault). For 2 weeks, I visited them, called Safelite corporate, and called my insurer just to stay in the loop and hopefully expedite this process. Instead, I felt ignored and placed at the back of the line. Hopefully my car won't suffer another shattered window so that I won't have to opt for Safelite in Greenbrier. Since my insurance works directly with them, in the future I'll use another location, despite the Safelite Greenbrier's close proximity to my office. JV

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

Absolutely incredible service! Chris pointed out to me the previous issues with the installation,…read moreand cheaper than Safe Lite! True professionals that went above and beyond! Thank you!

Amazing high quality service without the unnecessary markup price…read more If you're like me, you're searching for a windshield replacement. Whatever you do, don't shop with Safelite Auto. Don't believe me, look up their class action lawsuit because they jack up their prices to ensure you meet your detectable. That being said, I am sooooo glad I found glass doctor. They took great care of my car, repaired it quickly, and appropriately without charging me an arm and a leg. The staff were very friendly and informative. Overall, I am super pleased with my windshield & will continue coming here should my needs require it.

Responsive service. They schedule technician to come out and measure then estimates are provided…read moreafter 1 day. I had a window glass that need to be replaced. Reasonable price compared to others I have contacted. I also had a window screen replaced. Both jobs were completed with no issue. Professionally. Upon my request, technician called when he was 20 minutes out to enable me to get to the home.

Who hasn't had a rock hit their car or windshield?! So frustrating and annoying! And of course on…read moremy way to work a rock hit right at the corner of my windshield. Now a star is formed and hoping it doesn't spread too much, too fast but by the end of the day, it had spread into a crack! It was a little over a dollar bill. I called my Insurance company and where they suggested for me to bring my car to get it replaced, I heard they had bad service. Plus the deductible I was going to pay, I might as well find a shop on my own, which led me to finding The Glass Shop! Offering mobile service, he was able to come to me on the same day! He did such a great job and the price was very reasonable. I was actually able to save my windshield where I didn't have to replace it keeping the original seal! He instead repaired the crack to where you hardly can see it now!! It looks like it's a scratch but you have to look for it to know it's there. He was fast about under 30 minutes. He guarantees that the crack won't spread and will pass inspection. Oh and FYI....clear nail polish does NOT stop cracks! LOL

The Glass Shop=Highly Recommended! They made what all other glass shops deemed as impossible to…read morerepair, possible! I had a crack (straight line) on my windshield the size of about two dollar bills and now it's been minimized to a scratch. Had I called sooner, I'm sure I wouldn't even have that! I called any and all automotive glass repair spots and most claimed I needed a brand new windshield and it couldn't be repaired due to the size. The Glass Shop made those money hungry glass places eat their words, however. My windshield is now as good as new for a mere $65! (Versus $200+ to get a new windshield!) Not only do they come to YOU, but they GUARANTEE the crack will not spread and it will pass inspection... for a lifetime! Affordable and warrantied? Great, kind staff giving excellent service. I recommend this business to any and everybody who needs a glass repair.

Called around 10 different places before I decided to call J's Auto. My friend recommended this…read moreplace to me a few days ago since he got his car done with them recently. The guy on the phone was super nice, he answered all my questions and was able to give me the prices for all the films they use. Also, I was able to get an appointment the same day!! Suuuuuper friendly + great price!! My car looks AMAZING!!! Thank you!

They tinted front windows on my new 2020 SUV, Fast/Professional/ Price was just right. Very…read morefriendly family environment. Continue the great work.