I called before their stated hours hoping I could leave a message and they answered the phone. I…read morewas able to schedule an appointment for the same day and they were actually out in less than 2 hours. They charged half of what I was quoted at another national company and the quality of service was great. The technician was friendly and did a great job. I highly recommend them.

Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

I don't know why this location has a bad reputation. I got a crack in my windshield back in…read moreNovember of 2024 and I procrastinated in getting it fixed. Fast forward to May 2025 and I finally got it fixed. My windshield was covered by my insurance and I had to physically go to their shop to get the recalibration of the cameras and other technologies in the vehicle. My appointment was scheduled for 8AM and I dropped off a couple minutes early. The front desk greeted me right away and had the paperwork ready once my vehicle arrived. I was told about 2-3 hours for it to be fixed. Luckily this area has a bunch of places, so we decided to go get breakfast. About 1 hour and 30 minutes later, I received a phone call and text saying my car will be done in 15 minutes. When I arrived back at the store my vehicle was ready to go and was given my keys without a hassle. So far the windshield is holding up and the service was quick. If I ever get a crack in my windshield again, I will come back.

Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3…read moremonths apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite.

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with…read morea business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

Amazing high quality service without the unnecessary markup price…read more If you're like me, you're searching for a windshield replacement. Whatever you do, don't shop with Safelite Auto. Don't believe me, look up their class action lawsuit because they jack up their prices to ensure you meet your detectable. That being said, I am sooooo glad I found glass doctor. They took great care of my car, repaired it quickly, and appropriately without charging me an arm and a leg. The staff were very friendly and informative. Overall, I am super pleased with my windshield & will continue coming here should my needs require it.

Responsive service. They schedule technician to come out and measure then estimates are provided…read moreafter 1 day. I had a window glass that need to be replaced. Reasonable price compared to others I have contacted. I also had a window screen replaced. Both jobs were completed with no issue. Professionally. Upon my request, technician called when he was 20 minutes out to enable me to get to the home.

Who hasn't had a rock hit their car or windshield?! So frustrating and annoying! And of course on…read moremy way to work a rock hit right at the corner of my windshield. Now a star is formed and hoping it doesn't spread too much, too fast but by the end of the day, it had spread into a crack! It was a little over a dollar bill. I called my Insurance company and where they suggested for me to bring my car to get it replaced, I heard they had bad service. Plus the deductible I was going to pay, I might as well find a shop on my own, which led me to finding The Glass Shop! Offering mobile service, he was able to come to me on the same day! He did such a great job and the price was very reasonable. I was actually able to save my windshield where I didn't have to replace it keeping the original seal! He instead repaired the crack to where you hardly can see it now!! It looks like it's a scratch but you have to look for it to know it's there. He was fast about under 30 minutes. He guarantees that the crack won't spread and will pass inspection. Oh and FYI....clear nail polish does NOT stop cracks! LOL

The Glass Shop=Highly Recommended! They made what all other glass shops deemed as impossible to…read morerepair, possible! I had a crack (straight line) on my windshield the size of about two dollar bills and now it's been minimized to a scratch. Had I called sooner, I'm sure I wouldn't even have that! I called any and all automotive glass repair spots and most claimed I needed a brand new windshield and it couldn't be repaired due to the size. The Glass Shop made those money hungry glass places eat their words, however. My windshield is now as good as new for a mere $65! (Versus $200+ to get a new windshield!) Not only do they come to YOU, but they GUARANTEE the crack will not spread and it will pass inspection... for a lifetime! Affordable and warrantied? Great, kind staff giving excellent service. I recommend this business to any and everybody who needs a glass repair.

Called around 10 different places before I decided to call J's Auto. My friend recommended this…read moreplace to me a few days ago since he got his car done with them recently. The guy on the phone was super nice, he answered all my questions and was able to give me the prices for all the films they use. Also, I was able to get an appointment the same day!! Suuuuuper friendly + great price!! My car looks AMAZING!!! Thank you!

They tinted front windows on my new 2020 SUV, Fast/Professional/ Price was just right. Very…read morefriendly family environment. Continue the great work.

Probably the best service experience I have had in the US. Tom came to our house on time and did a…read morefantastic job. Price was good. Can't recommend enough.

If I could give zero stars for this unprofessional business, I would. Not only did they no-show on…read moremy appointment, but they kept lying by telling me "oh your notes say someone attempted to call you." After several days of being given the run-around, I called to tell them I had not heard from anyone and the crack in my windshield had traveled farther across my car. Not only did She hang up on me, but they tried to get paid by my insurance company before ever doing the work!!! This place is terrible and I will tell everyone that goes through State Farm to avoid this business at all costs!