Writing this review after almost a year after receiving this repair on my truck sunroof. I can…read moretruly say the service was top quality and worth ever cent! The tech and service team were, very knowledgeable and they provide superb service. I can't say that about anyone else in the Hampton Roads area.

I had the unfortunate luck of a small rock shattering the rear window on my '15 Mazda MX-5. Called…read moreand spoke to Lee late on a Friday. He was kind enough to spend a bit of time to discuss circumstances and advised, he'd have Raven follow-up with me on Monday. After everything was coordinated, I dropped off my car of with Lee explaining the job isn't simple/easy but he and his son, Chris would take good care of my it. He even gave me a lift home as I have no family to help me out. Lee, Chris, Raven kept me up to date as the job progressed which I greatly appreciated. Picked up my car and everything looked and worked perfectly! I knew upon speaking with Lee the first time, that he has a great deal of knowledge & experience and I had no hesitation in having him & Chris replacing the window. They stuck to the original repair quote eventhough, it took more time to get the job done with precision. They truly possess a wealth of experience and the entire staff is a credit to the profession and the community! Thanks for everything!!!

I went in there with little to no knowledge on Tint and they were very helpful. Helped me better…read moreunderstand what I was putting my money into without just trying to sell me on something.

Received service requested on 4 vehicles in my household. We paid a pretty penny, but received what…read morewe asked for.

Daniel was a down-to-earth man and super nice. He fixed my broken right mirror. Steven helped…read moreensure it was fully integrated with the control system so I could adjust my passenger mirror from the control system. The price was fair to above average, though it's a business, and you can expect a good business with this quality of service to make its income. Thank you, Daniel and Steven. Stay blessed.

My entire rear windshield got smashed on 06/16/26 and other shops had appointment availability…read morewithin the next week or two. So, I check this place out and I was surprised to see that they had an appointment open for me in two days! I was a bit skeptical but I needed my rear windshield replaced asap. Thankfully, making the call for the quoting and appointment was straightforward and brief. Larry was my technician on 06/18/26 and he was swift with the job! Just like the call-- straightforward, polite, and brief conversation. At the end, pricing was fair in my opinion. I have a 2019 Toyota Corolla Hatchback and the rear windshield is marketed at $260. So, including the remove and install and the materials required for the job, the total I paid at the end was $335!

these guys did a great job for a great price. I would definitely recommend using them. They were…read morealso flexible with my schedule.

I had a small crack from a rock on my windshield. I've seen all the commercials recently and…read moredecided to try out Safelite. Well, I made an appointment for Saturday for them to come to my house so I could get work done in the morning. My appointment was from 8-1. I received emails and texts leading up to my appointment with reminders. However no one showed up on Saturday. I called and they rescheduled for the following Saturday. Again, I received reminders and was ready for my appointment between 8-1. But by 9am, I received a call that the tech called in and I could reschedule again or come up to the shop and they would complete the work. If you're relying on Safelite to come out to your location, think again. I was hoping the convenience of them coming to me would help me still get my work done while not taking up too much time on my Saturday. I had to end up going to the shop to get it fixed. I spoke with Don who said he would personally take care of my windshield. He did in about 30 minutes. His service was nice and professional- that's the only reason I'm giving 3 stars. I understand people call in for a number of different reasons but I think the company could do a better job at having a backup plan instead of rescheduling or forcing the customer to come to the shop. Overall experience was frustrating and I'm not entirely impressed with Safelite.

Horrible, horrible company to work with. No one showed up for my appointment and I could not get a…read morelive person to speak with me. Just automated help, which is no help at all. Stay way, far away, from this company. Our company will NEVER use them again.

Excellent service from start to finish! The customer service was outstanding, and the finished…read morewindshield replacement was perfect. The team was professional, efficient, and made the whole process easy. I highly recommend them!

Absolutely fantastic work, quick & friendly service you can trust , I was quoted for the same…read moreservice (front windshield replacement & calibration) as satellite but for Hundreds of dollars CHEAPER . 10/10 .

Came in to check if my glass had any damage. JOHN was super helpful and he was super helpful and…read moreinsightful about what I needed. Would recommend and if I need their help again. I'll ask for John!

I have used them for years but they sent this last guy out to completely mess my windshield up…read more Hopefully they come back and fix it.

Amazing high quality service without the unnecessary markup price…read more If you're like me, you're searching for a windshield replacement. Whatever you do, don't shop with Safelite Auto. Don't believe me, look up their class action lawsuit because they jack up their prices to ensure you meet your detectable. That being said, I am sooooo glad I found glass doctor. They took great care of my car, repaired it quickly, and appropriately without charging me an arm and a leg. The staff were very friendly and informative. Overall, I am super pleased with my windshield & will continue coming here should my needs require it.

I had a number of fogged windows and sliding glass doors. I was disappointed the Glass Doctor used…read moreblack caulk as opposed to neoprene or other gaskets. The choice of the caulk was very runny and it ran out, gravity pulling it downwards. As a result I have 2 sliding glass doors that formerly were able to slide, but now, due the caulk oozing down to the track, they are immoveable. They offered to put in new rollers and a new track for $900 each. That seems to me to be what a new sliding door would cost. Also, the technician got the black caulk on the carpet in the master bedroom, and on a window sill. He was able to get up some of the caulk from the carpet, but it doesn't look like before.

would not honor my appointment after confirming. Tried to blame me when I showed proof of…read moreconfirmation suddenly the person went home. I spoke to Stephen every time and was speaking to him at the time so safelite canceled my appointment the provided inaccurate information. in addition I asked for an address update 4 times never was updated and to call my insurance myself when safelite told me they would handle it.

DO NOT get your windshield replaced here. In my experience, they'll break your rearview mirror and…read morethen be unable to give you an answer on when you're going to get your new one after 2 months of calling back. Manager is only available for 1 hour of the day, which he may not even be in the store to take calls for. If he does answer the phone, he'll probably say he's going to call you back by 5pm that day and three days later you won't have received any calls. Two months and many many many phone calls later I still don't know when I'm getting my mirror fixed or if I even am. Expressed to the manager that I needed this ASAP because my inspection was up at the end of the month and he assured me he'd have the problem fixed by then. Obviously, this was a lie. Well, after just receiving a phone call in the middle of writing this review, the mirror was never ordered. TLDR, DO NOT TAKE YOUR CAR HERE. IF THEY MESS IT UP YOU ARE SCREWED. EDIT: SPENT $450 BTW

JODY FOR PRESIDENT!!!!…read more Having a jeep means my windshield is a magnet for rocks. I had 4 cracks, and Jody and her husband had them all buttoned up in 45minutes for about $140. Scheduling my appointment was so easy, she made my appointment at the earliest availability which was the same day. I feel good knowing I have a trusted resource for something like this.

The BEST service!!! I highly recommend them. Make sure you call and make an appointment. They are…read morean excellent mom and pop business. They have been doing this for years. They are great on the phone with specific instructions. They are fantastic with telling you step by step what they are doing. They give you all the instructions and physical information for when you go get your car inspection for the year. You can call with any issue or follow up question. They are just fantastic. And I love the little dog assistant. She is a sweet pup. My windshield looks fantastic. Great value