I called before their stated hours hoping I could leave a message and they answered the phone. I…read morewas able to schedule an appointment for the same day and they were actually out in less than 2 hours. They charged half of what I was quoted at another national company and the quality of service was great. The technician was friendly and did a great job. I highly recommend them.

Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

Excellent service both in price and quality. Other companies tried to charge me $500 extra for…read more"calibration". Dukes explained to me the scam. Bottomline: I got a quality replacement from an honest, no bs professional. I saved this business in my phone and will recommend to friends and family.

Very disappointed with this service. Duke did fix my car window, but in the process he broke my…read moretrunk latch and has yet to come back to fix it. I've reached out multiple times, but the response time is awful--slow replies, little to no accountability, and no urgency to make things right. At this point, I'm left with one problem solved but another created, and no follow-through on his part to correct it. If you're looking for someone professional, reliable, and who actually stands by their work, I'd recommend going elsewhere. Duke has stated several times that he has purchased the part but has stopped communicating.

In April, Portsmouth Glass did a wonderful job replacing my cracked windshield. In June I had them…read moreat my home to replace a double pane window that had leaked and fogged. They had contacted me earlier in the day to let me know about what time they would be here; then called again to let me know when they were on the way. They showed up as scheduled and proceeded to lay down tarp to protect my floor. They completed the job efficiently and left no mess. I am so pleased I can once again see out my picture window. I have had a delightful experience with the in-shop young lady as well. I will be a return customer if I ever need glass repair again. Oh, and by the way, Portsmouth Glass charged a very reasonable amount compared to another provider I had contacted who couldn't bother to come look at the window and do measurements, yet emailed a ridiculous cost for the job. The other provider clearly did not want my business. I'm very happy with Portsmouth Glass!

Very affordable, quick turnaround, and craftsmanship. Was able to have the glass measured and fixed…read morefrom them for a broken window for very cheaper than other options and filled the inside with the correct air mixture. My window insulation and temp control is almost better than when it was brand new.

I would definitely recommend D&C window tinting! Doug was responsive, helpful and prompt with his…read moreservices, not to mention the affordability of the services provided was excellent!

Doug was awesome to work with, he has tinted two vehicles for me, highly recommend, won't get such…read morea high quality product anywhere else for this price. Give him a call.

I absolutely HATED this entire experience. This was by far the worst experience I've ever had with…read morea business!! What made it so bad wasn't simply that it took nearly FIVE MONTHS to get the windshield replaced. It was how Coastal Glass handled the entire process and how I was treated as a customer. They were rude and unprofessional! I have a Corvette Grand Sport and specifically wanted an OEM GM windshield. I originally started the claim with another glass company, but the OEM authorization became tied up in delays. Coastal told me they could obtain the OEM glass through my existing insurance claim without me having to pay anything out of pocket, so I moved the job to them. At the time, I thought I had finally found the right company. I was wrong. When Coastal first told me my OEM windshield had arrived, I drove approximately 20 miles to their shop. Because of the type of car I own and how long I had already waited, I wanted to see the windshield and inspect my car before the work began. Instead of making me feel comfortable about entrusting my vehicle to them, the owner Kate seemed irritated that I wanted to take pictures of my own car and see the glass before installation. They eventually brought the windshield out, and then discovered there was a defect and couldn't install it. I had made the trip for nothing. After that experience, I made what I thought was an extremely reasonable request: please fully inspect the next windshield before calling me to drive all the way back to the shop. Kate's reaction to that request was astonishing. She became upset about me questioning their process and actually told me that she didn't want my business and that I should find another installer. I had already been waiting months at that point and did not want to start this insurance/OEM process all over again with another company, so I had to swallow my frustration and try to smooth things over just so I could finally get this nightmare over with. Weeks later, I was called back because another windshield had arrived. I drove there again, inspected the glass again, and this time one of their own technicians identified another defect. Once again, no installation. Once again, another windshield had to be ordered. At that point I was furious, but considering my previous interaction with Kate, and how fragile it seems she is when it comes to a customer who asks questions, I didn't even feel comfortable expressing my frustration because I was concerned that she would refuse the job altogether. Finally, another OEM windshield arrived and was installed on August 27. But they didn't even tape the glass down. I have not had any issues as of 4 days later But getting the final result does not erase the experience. As A customer--particularly one entrusting a company with a vehicle they care deeply about--I should be able to ask questions, photograph my own vehicle, inspect a replacement part before installation, and ask that a replacement part be checked before making another unnecessary trip without being made to feel like a nuisance. I never expected Coastal to control manufacturer defects or backorders. But I did expect them to set realistic expectations and have some knowledge. Also, I expected communication, organization, professionalism and some understanding of why a customer would become concerned after repeated problems. Instead, I often felt like my questions were an inconvenience to them. And Having the owner actually tell me she didn't want my business was what did it for me! This company doesn't understand customer appreciation. So in summary Five months, Multiple OEM windshields, Multiple unnecessary trips. An owner who told me she didn't want my business. And a customer who ultimately felt like he had to stop asking questions just to make sure the company would finish the job. That's why, despite eventually receiving the windshield I wanted, I cannot recommend Coastal Glass. The problem wasn't simply what went wrong. It was how they treated me when things went wrong. They didn't seem concerned, prepared or knowledgeable as to WHY this was happening. and they were VERY unprofessional in handling it !This is by far the WORST business I've ever dealt with

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

I don't know why this location has a bad reputation. I got a crack in my windshield back in…read moreNovember of 2024 and I procrastinated in getting it fixed. Fast forward to May 2025 and I finally got it fixed. My windshield was covered by my insurance and I had to physically go to their shop to get the recalibration of the cameras and other technologies in the vehicle. My appointment was scheduled for 8AM and I dropped off a couple minutes early. The front desk greeted me right away and had the paperwork ready once my vehicle arrived. I was told about 2-3 hours for it to be fixed. Luckily this area has a bunch of places, so we decided to go get breakfast. About 1 hour and 30 minutes later, I received a phone call and text saying my car will be done in 15 minutes. When I arrived back at the store my vehicle was ready to go and was given my keys without a hassle. So far the windshield is holding up and the service was quick. If I ever get a crack in my windshield again, I will come back.

Absolutely the worst windshield store in the local Chesapeake area. On TWO different vehicles (2-3…read moremonths apart) that i unfortunately had to have windshields completely replaced, this subpar establishment completely waisted my time with 4 pointless appointments. I booked 4 different appointments (2) mobile to be done in my driveway and (2) in shop and all of them resulted in them no being able to complete the replacement because "their manager" didn't conduct the correct inventory resulting in them not having my windshield!!! I took (3) different days off from work to have this done and not even an apology was given, simply let use reschedule you... The last two appointments I even doubled checked to ensure they had my specific windshield and the manager responded "Yes sir, we book appointment with the VIN so we have your windshield on site".... Save your time and simply book at ANY other windshield shop not named Safelite because they will waste your time 100%. To top it off, when I picked up my vehicle today (June 12, 2026) they left my vehicle unlocked! Like this place can't get any less professional. Be smarter than me and go elsewhere. I used my progressive insurance which they recommend Safelite but you can pick your own windshield place so I HIGHLY recommended you avoid safelite.

Best Tint job on a car ever!Ceramic quality is perfect. I've never been happier with such an…read moreestablishment! Their Audio is off the hook and so is their Tint work. Pure quality service and expertise. I will never go to another company. Great value. Real people that care about the customer. Thank you for providing such a fantastic service. See you soon!

They put in a brand new stereo with car play in our Highlander and did a fantastic job! Our rear…read morespeakers weren't working and they gave us a great deal on some mid grade new ones. These guys are honest and don't try to up sell. Very happy and highly recommend.