Darrell is Not honest. I was quoted $73 before the job was completed. When Darrell arrived to…read morerepair my windshield he gave me a quote of $92.00 because of the additional crack. I sent 2 pictures of the cracks prior to the service and he quoted me $73.00. I didn't know it was a tip for the service because the information was not provided to me. He included a $73.15 tip for the service. because he left the invoice in my car. That wasn't told to me either. I paid the $146.09 but I will NEVER use this company again. Darrell should have been HONEST and provided a breakdown of his services. The experience was horrible.

Great quality service along with best pricing in Tidewater. They recalibrated my LKAS system and it…read morewas all great. Highly recommend!

These guys are incredible. Showed up 30 minutes early, knocked it out in an extremely professional…read moremanner. Awesome customer service.

Very good service and very professional. They were thorough and did a great job on my windshield.read more

Excellent service both in price and quality. Other companies tried to charge me $500 extra for…read more"calibration". Dukes explained to me the scam. Bottomline: I got a quality replacement from an honest, no bs professional. I saved this business in my phone and will recommend to friends and family.

Very disappointed with this service. Duke did fix my car window, but in the process he broke my…read moretrunk latch and has yet to come back to fix it. I've reached out multiple times, but the response time is awful--slow replies, little to no accountability, and no urgency to make things right. At this point, I'm left with one problem solved but another created, and no follow-through on his part to correct it. If you're looking for someone professional, reliable, and who actually stands by their work, I'd recommend going elsewhere. Duke has stated several times that he has purchased the part but has stopped communicating.

In April, Portsmouth Glass did a wonderful job replacing my cracked windshield. In June I had them…read moreat my home to replace a double pane window that had leaked and fogged. They had contacted me earlier in the day to let me know about what time they would be here; then called again to let me know when they were on the way. They showed up as scheduled and proceeded to lay down tarp to protect my floor. They completed the job efficiently and left no mess. I am so pleased I can once again see out my picture window. I have had a delightful experience with the in-shop young lady as well. I will be a return customer if I ever need glass repair again. Oh, and by the way, Portsmouth Glass charged a very reasonable amount compared to another provider I had contacted who couldn't bother to come look at the window and do measurements, yet emailed a ridiculous cost for the job. The other provider clearly did not want my business. I'm very happy with Portsmouth Glass!

Very affordable, quick turnaround, and craftsmanship. Was able to have the glass measured and fixed…read morefrom them for a broken window for very cheaper than other options and filled the inside with the correct air mixture. My window insulation and temp control is almost better than when it was brand new.

This is the spot to go and fix what the other places didn't do correctly. Better yet. Just go here…read more They have it all. Great value for high quality and service and troubleshooting. Went to install a camera in my car and decided it go ahead and Tint my ride. Seriously, I'm never going to another spot. This is an establishment for those who are proud of their work and customers who want the best. You guys are Awesome! Thank you, A

They put in a brand new stereo with car play in our Highlander and did a fantastic job! Our rear…read morespeakers weren't working and they gave us a great deal on some mid grade new ones. These guys are honest and don't try to up sell. Very happy and highly recommend.

This is my second vehicle that Doug has tinted, and once again, he did an amazing job. His quality…read moreand attention to detail are always spot-on, and you can tell he takes real pride in his work. Doug is professional, friendly, and easy to work with. The whole process is smooth from start to finish. I'll only use him for all my tinting needs.

Doug was exceptionally communicative! He informed me what i needed to know in terms of laws for the…read moretint, he narrated through the steps he would do for the job, and he gave me a thorough and fair quote! i am glad i found him as his work is well admirable and trustworthy! i have recommended him to my friends and family and would definitely recommend him to you if you're looking to get a tint job :)

My appointment was for 8:30 the tech was done by 9:30. They were all super friendly, very…read moreaffordable & a lifetime warranty.

So I had a broken (hole) in my quarter panel window on my car. I had an appt through Safelite and…read morethey no showed to my scheduled appointment with multiple excuses when I called. They ended the call with it's not our problem we now have four minutes untold we close and cannot help you. I called geico back and they recommended Auto Glass Now. I did have to drive my vehicle to them BUT they were nothing but nice, helpful, professional AND the service was FAST! I highly recommend this company to anyone. The quality of there work was perfect as well. If I have any other future glass issues this is where I will be taking my vehicle and recommending to all my friends!

They were quick to fix my window! I so appreciated the quick service, they were able to schedule me…read morejust a couple days out which was a blessing. I dropped my car off and walked to Sunrise Breakfast Shoppe. A few minutes after I finished my breakfast I received the call that it was ready for pickup. I couldn't tell my side window was ever broken. Months later and it still works perfectly. I really wish they did small windshield repairs too -- I have a few chips that I wanted done at the same time but they don't offer the service.

Absolutely incredible service! Chris pointed out to me the previous issues with the installation,…read moreand cheaper than Safe Lite! True professionals that went above and beyond! Thank you!

Safelite is what my car insurance used. I still hear a rattle in my windshield even after they test…read moredrove it. I may call them back and have them look at it again.

I'm not happy with this Safelite location…read more Through my insurance, I was scheduled to take my car in for window replacement on Saturday, 4/4/26. I dropped off my ride and my keys at roughly 8:30a with the guarantee and expectation that this service would be completed by 5:00p. The tech who worked on my car, Benjamin, called me around 3:30p to confirm that my car would be ready. In turn, I made arrangements to be dropped off at the Safelite Greenbrier location to await completion and then drive home. I arrived a little past 4:30p. I checked in with the lady at the front desk and waited in the lobby. I waited past their posted closing time (5:00p) and didn't hear anything until Benjamin came to get me just before 6:00p. He gave me my keys, and while we were walking to my car he quietly said, "I have some bad news." Of course, a window switch broke while he was working on my car and he wasn't able to immediately repair it or replace it. I waited roughly 90 minutes on site, when I could've been at home, to receive a broken promise. Service wasn't completed as guaranteed and I lost personal time in their lobby awaiting an incomplete job. Benjamin stated he/they would have the replacement part sent in (he quoted a turnaround time of 3-4 days, then they will install that part free of charge (an appointment wouldn't be scheduled until the part arrived). That means I have to take more time out to either bring my car back in, or Safelite can come to me (this option wasn't available when the part finally arrived). Either way, I'm still driving around (with basically a hole in my car) for longer than I planned. To add insult to injury, I received a text on Monday (4/6/26) morning stating the service was completed. Since I was already leaving for work, I immediately drove to the Safelite Greenbrier to follow up & confirm they are actively working to resolve the matter. I spoke with a manager, Lucas, who assured me they will order the part & get me scheduled as soon as possible. He provided me his personal cell phone number in case I have further questions/issues. So this is a mess. Safelite, after nearly 2 weeks (and multiple visits to Safelite Greenbrier to follow up), finally finished servicing my car on Friday, 4/17. I'll give them points for knocking this second service out (I dropped off the whip at 7:30a, they were done by 9:00a), but I was essentially left with a hole in my car for nearly a half-month; the hole just taunting someone to break-in again. What's worse, I didn't actually receive an apology from Safelite Greenbrier. Apologies were given to me via Safelite's customer service line (and my insurer), but that's only because I called to complain. I shouldn't have to chase businesses to obtain status updates for an issue that was created via the business (Safelite Greenbrier admittedly stated they were at fault). For 2 weeks, I visited them, called Safelite corporate, and called my insurer just to stay in the loop and hopefully expedite this process. Instead, I felt ignored and placed at the back of the line. Hopefully my car won't suffer another shattered window so that I won't have to opt for Safelite in Greenbrier. Since my insurance works directly with them, in the future I'll use another location, despite the Safelite Greenbrier's close proximity to my office. JV