Safelite made fixing a chipped windshield about as painless as it gets. Booking was simple, I showed up earlier than my appointment, and they still got me in quickly. My tech, Nate, was fantastic: friendly, clear about what he was doing, and clearly focused on getting it right. The whole visit took about 25 minutes and the chip looks great. 12/10 possible stars if I get the survey. Everyone I dealt with seemed genuinely focused on being efficient and making sure I left happy. If I have bad luck with another rock on the highway, I know where I'm going. read more

I had a repair on a small rock crack less than 20 hours ago and the crack is already back. Their only recourse is an $800++ replacement The repair cost was roughly $175. Down the drain!!! read more

Safelite - Crack in windshield - Auto Glass Services Near Me - Annapolis, Maryland

1 star because I can't give zero. Most incompetent, unprofessional business I've ever dealt with. Lied about OEM window installed, tried to use aftermarket. Two windshields broken upon opening. Was told 2 hours to complete- took 4. After OEM install it leaked as seals looked like they were put in by a blind person. The 4th time was similar. Took 4 hours. GO ELSEWHERE!!! Run!!!! read more

This place is horrible. I was directed here through my insurance company (Erie) to get my windshield rock chip repaired by Safelite (in Annapolis). When it was over the chip looked worse and had extended into a small crack. I have gotten windshield repairs patched before and they usually look better. This one didn't look like it was repaired and now there was a little larger crack. The tech assured me that sometimes occurs b/c they had to "open up and clean out the chip" to repair it. I was skeptical but let it be. One week later that crack had fully expanded to extend the entire half of my windshield on the passenger side from top to bottom. These guys have no idea what they're doing and it's a racket that the insurance companies initially drive you to them. I'm getting my windshield replaced now (by a different more reputable company with better reviews) but I'm out a hefty deductible. read more

My husband needed to have the windshield in his Mazda replaced. Using our car insurance app, it was very easy to set the appointment with Safelite. The technician, Isaiah, was very communicative. He called me first thing in the morning to let me know my expected window of arrival and then he even called me to let me know he'd be early if I could accommodate him. Of course, I'll always take an earlier appointment! Isaiah explain the entire process to me upon arrival and he was very friendly and knowledgeable. The windshield had a very, very minor cosmetic, scratch on it that I could barely see, however, he wanted to give us the option to not have it install installed if we would prefer to get another one. It was so minor my husband couldn't even see it, but we truly appreciated. Isaiah bringing it to our attention. He assured us that it would not affect the integrity of the windshield in any way and, that if something did happen, the windshield was under a lifetime warranty. Isaiah did a great job and he did it with a smile on his face and a great personality! It was an absolute pleasure dealing with him and we are very pleased. read more

Booked my appointment the same day of the accident to my window. Arrived at my appointment, checked in and waited at the station an hour prior ro being told they don't have my parts. I'd already paid my deductible and had to wait hours to get it back. Left with no answers or resolve -- still left with NO fixed windows. now being told I just have to wait until they receive approval to order the parts directly from the dealer. No prior communication received at all. The manager offered no help, wasn't even apologetic but moved quickly when I mentioned wanting my deposit back. Their customer service is disgusting! read more

My experience was with the Glen Bernie mobile repair was disappointing. I had to make my appointment for a week and a half ìn advance. There was no immediate openings, so I drove with a broken seal on my windshield while I waited for the appointment. Next, the initial estimate was much lower than the second one. It was 162 dollars more! Last, I was only liable for the 100 deductible since my insurance pays for the rest of the cost. He charged me 166.76. Now, I'll need to submit my payment to the insurance to get reimbursed for 66.76. Gabriel, my technician was very good and polite. He explained the next steps. read more

I would put zero if I could. They lied about the kind of glass they put in, scammed by making us sign away liability-sadly another family member who was in a hurry did that, not me, and after three chances to fix their issue of not being able to calibrate my Subaru, sent it home to us unfinished and unsafe. After promising to have it done the third time we brought it back. Front desk is the nastiest woman on the planet, and tech was rude as well. The manager fooled me she cared, but she was complicit as well as orchestrated the entire nightmare. What happened to Safelite? Don't bring your Subaru there, at least not this one..now I have to go to a dealership for help while driving an unsafe vehicle. read more

Horrible experience, ended up cancelling service and requesting a refund after the 3rd reschedule. Requested a windshield replacement due to a large crack (car not drivable without getting a ticket). 1st time the Technician called out on a Saturday (understandable). 2nd time the tech tried cancelling again, but we didn't even have the car ready because the appointment date was booked without our knowledge. Manager Thomas tried blaming us for this and ultimately led to our requesting a refund. 3rd time the Tech wasn't able to work because management booked the time for 5pm in the winter and it's too dark outside. We initially offered to have them come back out, but were met with a minimum waiting period of a week. Manager Thomas also cared more about this becoming our fault for the 2nd of 3 instances than addressing the issue. Not worth the $904 charged on December 4th for NO SERVICE COMPLETED (now December 15th). Do not recommend. read more

This Safelite location is by far the worst facility in Maryland. I had an "All Day" appointment and was instructed to bring my vehicle in by 9:30 AM, promptly. I drive a Tesla, and when I arrived, they asked about the battery percentage. I told them it was at 51%. They responded that they could only work on the car if it was at least at 65%. This would have been crucial information to have before bringing the vehicle in, as it disrupted the rest of my scheduled appointments for the morning. Nonetheless, I returned with the car at 70%. The car sat there until around 1:15 PM, when I received a call from Safelite at this number: (813) 808-1545. A woman informed me that there was an abnormality in the windshield they had ordered for my car. She offered two options: they could install the defective windshield and take $100 off the fee, or they could order a new windshield, which would delay the repair until the new one arrived. I assumed the abnormality was minor--see the picture here. However, after four hours of wasted time and being without my car, I called back and asked if $100 was the best they could do for an abnormality that would be glaringly visible at night. The woman from (813) 808-1545 then began yelling at me, saying, "Well, at least I gave you the option. You had an all-day appointment, and there's nothing we can do about your lost time or the abnormality." She continued to speak to me condescendingly, as if I were a child, saying, "You do understand this, correct?" Is this the kind of customer service we pride ourselves on in 2024, when service options are endless? I didn't create the abnormality in the windshield, nor did I cause the overall problem, yet this is how Safelite employees treat the customers who keep them in business? Completely unacceptable! I warn you now--beware before booking at this location, and make sure to read the other reviews. read more

Safelite - Auto Glass Services Near Me - Annapolis, Maryland

BEWARE!!! Had them replace my windshield in our Lincoln Corsair. Was charged $495.00 to calibrate the ADAS system. It took the technician 10 minutes for the calibration to be completed. When I questioned the cost I was told some calibrations take several hours and some only take a few minutes. I called the dealer and was quoted $136.00, which was too late after I had already paid Safelite. This is highway robbery, and amounts to $3000.00 an hour for tech time. Do your homework before they scam you out of $495.00 which is outrageous! read more

Bottom Line: Easy scheduling, quick repairs and transparent and professional service. I recently scheduled an appointment with Safelite to get my husband's windshield repaired. His car had been sprayed by small some rocks so we needed to get the "stars" fixed before they spread. Scheduling with Safelite online was easy and their system also sends our reminders. When I arrived I was warmly welcomed and the technician quickly headed outside with me to look at the windshield and advise on what the repair process would be. They quoted 45 minutes to fill three spots but it took them about 30 minutes. Safelite billed my insurance directly and I was quickly on my way. read more

my old 84 truck needed windshield replaced.Safelight send 2 different installers out. 1 broke new windshield,2nd installer refused installation.Then came Jeffery, friendly, very knowledgeable,and capable. Replaced windshield with no problems. Thank you Jeffery! read more

I wish I could leave zero stars. Took the day off and waited all day for an appointment in a 1:30-5:30 window. I received no message that they were coming, so at 5 I called to see if the technician was on the way - but Safelite was closed! I called them the next day and they tried to reschedule me without any acknowledgement of the inconvenience and when I asked what happened, they rudely just said that he didn't come, without an apology until I asked multiple times. When I said I'd leave a negative review they said "that sounds good." I can't recommend Safelite less. read more

Terrible experience. Will never try to use them again. I write try because they failed to serve us when we needed them the most We were cited by a state trooper for a cracked windshield. No penalty (fine) but it was made clear to us that we had a short window of time to get iitxed to avoid a fine. We immediately scheduled an appointment with Safelite Auto Glass. They then cabnceled it claining the replacement window they recieved was brokenand they had to reschedule our rplacment it another week. For the rescduled appointment we were told not to leave our home and they would arrive sometime during the day Sometime never occurred. We never even received a phone call alerting us they were not going to arrive, A whole spent waiting for a no show or a call for a third reschedule. Took the car to another repair shop and it was done in two hours. Customer service at Safelite Auto Glass is a foreign concept . Never again. read more

Over promises under delivers. Scheduled a replacement but they were unable to get the glass in time for the scheduled appointment. Safelite indicated they would call to reschedule but rescheduled without actually talking to me. I had to cancel the appointment and reschedule the appointment. Then the technician called at 745 AM due to inclement weather. I could not get a hold of the technician and had to call the national number and then was on hold for more than 25 minutes. Not a great experience and the automation/hold information is aggravating. 0/10 will not use again. read more

11/16/24 - 01/02/25 The short version: They damaged the forward camera on my BMW M5 while replacing the windshield. The repair cost me $2,078.55 ($1,338.25 for the camera + $660 in labor +taxes). Key issues: 1. After replacing the windshield, they couldn't reconnect the camera to the car's computer. 2. I had to return 3 times, spending 10 hours in their waiting room. 3. They ultimately couldn't fix it and told me to go to the dealer. 4. When confronted, the manager (Ally) denied responsibility and forced me to sign a safety waiver before returning my keys. 5. BMW of Annapolis found the camera connection had been damaged beyond repair. 6. Safelite refused to reimburse me for the repairs, despite clear evidence the damage occurred during their windshield replacement. 7. The car's computer log shows the fault appeared when Safelite first changed the windshield. 8. I tried contacting the Safelite District Manager (Markus Clark) but received no response after a week. Now I'm forced to report them to the Better Business Bureau and sue in small claims court. This has been my worst service experience in 15 years. I strongly advise against using Safelite. read more

My insurance policy referred Safelite after a break in. The window included a sunshade mechanism that was also housed in the same slot as the window. When the window was damaged, glass was in the middle of the door and the sunshade didn't roll the same. After I received my car back with the window replaced, wish I was happy to see. I realized that all of the glass was not cleaned out of door and the sunshade mechanism was not fixed. Really? What would it have taken to clean that out. read more

Top quality. Fast. Professional and courteous. Call them today. Good value and super fast installation.

Don't take your Tesla here, they will screw it up. I am very disappointed with the service I've received from Safelight. Because my insurance uses Safelite to handle their glass claims I scheduled an appointment to have my 2024 Tesla Model 3 front windshield replaced with the Annapolis MD location. I was ensured by the Safelite rep on the phone that this location had experience with Tesla vehicles and could complete the repair. I dropped off the vehicle and was told that it would be ready in about four hours. Five hours latter I called to check on the progress and was told by the technician that they had an issue with the software they use to recalibrate the sensors crashing, but that he thought he had it figured out and would be done soon. Half an hour latter the technician called back and told me that the job was complete and that I could come pick up the car. When I arrived I was told that they were unable to calibrate the sensors because they did not have the correct cord/wire to connect to the vehicle and that I would now need to take my car to Tesla to have them do the calibration and that my safety systems would not work correctly until this was done. Why did Safelite schedule me for service that it could not complete? Why did the service tech lie to me and tell me the repair was complete when it was not? The staff at this location were unapologetic and unprofessional about this issue. read more

The technician was here and gone in five minutes and it still looks the same. Their warranty doesn't cover them doing a bad job. I asked them to send somebody out that knew what they were doing. They said they don't do that. read more

Absolutely awful customer service and terrible communication. Dropped off at 9am. Was told I had to pickup by 4:30. Arrived at 4:30 as requested and was told the car hadn't even been touched and to be back in 30 minutes when the car would be ready. Came back at 5, was told another 30 minutes. You've had the car for 8 hours and if you couldn't service it in the time allotted, customer service should notify someone. The front desk attendant clearly was just trying to leave before it closed and had the worst attitude. Never again. read more

Horrible experience! Quoted 369 dollars then with calibration was $881.06 .. The Annapolis location screwed up the install. we had to go back and redo it.. Then i was billed $923.46.. When I objected to the higher bill (especially after i had to bring it back in) I was told ( by the manager mind you) that she doesnt know why the bill is higher and I can pay it or they will not give me my car back.. I had no choice but to pay the higher price. Very deceptive business practice and incompetent Manager. I also had a 10% code on the original bill that was not honored at my final bill. Stay away from there. read more

I had two appointments where I dropped off my car for a windshield replacement and they called 30 minutes later stating the windshield they were going to put in already had scratches in it. They claimed they check the windshields every morning when they receive them and because I was an 8am appointment they didn't have time to check it. They failed to realize my first appointment was at Noon and the same issue occurred. I'll take my windshield replacement somewhere else and probably pay less than the $1100 they were going to charge my insurance... terrible experience. read more

I had an outstanding experience with Safelite for my windshield crack repair. They completed the repair in under 30 minutes, just like they said the would. They worked well with my insurance company so I never saw a bill. The staff was professional and friendly. read more

Getting my cracked windshield replaced was the easiest process ever. You can book through their website so easily, whether you prefer Safelite to come to you, or you are going to their shop. To save $30, I opted to drive to them. I had to reschedule my appt and it was effortless through the website. I received a text confirming my appointment. I showed up for my 10:30AM appointment, was greeted, and they took my car back right away. 40 minutes later, new windshield! The lady at the front desk, as well as the guy who took my car back were both so friendly. Also, there is a feature when you can submit a pic of your damage to see if you need repair or replacement. Generally, cracks that are lines need replacement where if it's a dot, it can be replaced. Couldn't have been easier! Highly recommend. read more

The scheduler walked me through the process while reassuring me that the windshield wasn't going to cave in on me. The repair/replacement appointment was completed in less time than estimated. Thanks! read more

This location will try and scam you into replacing your windshield when it can actually be repaired. I scheduled an appointment to have a small track repaired in my windshield. When I arrived, they told me I'd have to replace the whole windshield, and said I'd have to schedule another appointment. They refused to even look at my windshield! I called the Columbia Safelight, and they came to my office and repaired my windshield. Never go to the Annapolis Safelight, the trip to Columbia is worth it not to get scammed. ​​ read more

Another terrible interaction with Safelite Annapolis. After installing the wrong windshield in my car weeks ago, they indicated they were going to order the correct windshield. After waiting weeks for the part to arrive, Safelite called me the night before the installation to tell me they don't actually have the windshield. This store is incompetently managed, and they have no idea what they are doing. Avoid this place at all costs. read more

Let me say this, the technician did a good job fixing the small crack on my windshield. The technology on updating clients on the arrival time could be better. Overall good job. read more

I've had a stunning experience with Safelite. My windshield had a crack, and I scheduled an appointment for glass replacement on November 6, 2022. I brought in my car, expecting it to be repaired, and got a call at the end of the day, in which the service rep asked me if I was aware my glass was cracked and would need to be replaced. Why else would I possibly bring my car into Safelite? They made me come back on November 21, and I dropped my car off again, only to be called later in the day and told that they didn't have the right glass available. They told me they'd call me and reschedule when they were ready to go. I came back in on January 4, and they finally fixed my car's glass, but somehow, managed to break my car's cruise control, blind spot monitoring, crash detection, and lane departure warnings. When I expressed my disappointment and frustration, the customer rep said "Hey at least you have a new windshield!" Incredibly frustrating experience that I wouldn't recommend to anyone. How is it this hard to replace a windshield on a 2021 car?? read more

Excellent windshield service from start to finish. I was informed every step of the way about my repair job. Could not have asked for a better experience! Would positively recommend. Lynn Doyle read more

Safelite is a scam! They came out to repair a tiny chip in windshield and made it a huge crack. They said "oh well, we'll set you up for a new windshield." They won't pay for their mistakes though. No sir, you signed a waiver. They are looking to sell more glass- not help you. Buyer beware! Do not use Safelite!! read more

My appointment was for Monday the 6th of June and I received all the requisite emails confirming my appointment and even received an email about my technician. Well he was a no call no show and I haven't even gotten so much as a call back. Called corporate and they labelled it (in the system) as I have to reschedule due to bad weather (though it was a beautiful 81 degree sunny day) and still nothing. I keep being redirected to the call center in which they can't do anything. It's like the phone system isn't there to help unless you're scheduling an appt. So unprofessional and disappointing. read more

Great little shop. Brought my 2017 Chevy Suburban in after a rock put a dime sized dent in my windshield. Called Safelite in Annapolis and they took me right in and was able to get the chip repaired in less than an hour. The staff was super friendly and the environment was very clean. The only reason I'm giving them 4 stars because I was told that my truck would be vacuumed and washed and that didn't happen. Regardless of that, I still recommend the shop. They did quality work and my main reason to come in was the rock chip and not the car wash, although it would've been nice to have the truck cleaned. Either way, 4 stars for an excellent business. Will most definitely bring my other cars in if I run into any other glass damage. read more

Safelite - Auto Glass Services Near Me - Annapolis, Maryland

The Technician received my vehicle exactly at the appointment time. The Technician was courteous, professional and presentable. The Technician returned my vehicle an hour later. Performed all of the necessary services, and provided all of the information that I needed to know. The Technician was an example of great Safelite customer service. The Facility was clean, comfortable and easy the locate near my home. The vehicle was repaired exactly as I had expected. However, the first person that I met, when arriving at the facility, was an unwelcoming lady with an attitude not suitable for front office customer relations. Being that the facility manager, sitting next to this lady, seemed to condone this lady's attitude, he is, in this 35-year customer service manager's opinion, equally unsuited for the front office. Both, are in desperate need of customer service training. read more

Got my windshield replaced a couple weeks ago and it was expensive ($450), but fine. Got a chip in it (first windshield went 14 years, replacement one lasted about 2-3 weeks), so I went back. The chip was 1/100th the size of my pinkie nail, about the size of a pencil point. $125. What a ripoff. Really a pain you can't call the shop directly and are forced to do this online. read more

Dennis came to our house and was the absolute best! Could not have asked for better service or attitude from an employee. Really appreciate his hard work! read more

I went here for a windshield replacement when calling to get details about my appointment and other services I needed they were very rude and hung up on me twice when I was just asking questions because I didn't know and the call center that you reach first is worse than the service center, for the price you pay I would recommend going somewhere else read more

Do not use this company! They promise a replacement and then do not follow it. My windshield cracked for no reason and they pointed to one little speck and claimed it was impact and not covered. read more

Safelite - Safelight guy telling me there is imaginary impact damage! - Auto Glass Services Near Me - Annapolis, Maryland

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