WoW, just wow. these guys are good. 2 chips fixed and you can hardly see them after the repair. I would give 6 starts if I could. The team that came out in Cuyahoga falls is amazing. read more

Terrible, godawful experience. The work was fine, we have a new windshield, fine job. I had a scheduled appointment through our insurance for a windshield replacement at 8 am on a Tuesday morning. I was kept waiting so long that my phone died, but my wife received a text update claiming the work was done at 9 am. She attempted to text back asking for an update but never received a response. Meanwhile, I was physically present in the waiting room fully visible by both receptionists. No one ever updated me while my wife waited to hear back, eventually growing anxious as to whether something happened to me. Around 10 am I asked for an update and one of the receptionists reached back to find our file and keys in a mailbox. She explained that "usually they call out a last name". At no point during my extended wait did I hear anyone reach out to me nor did they do so in person. I do know during this time an individual waiting outside was approached and got their car back. They additionally parked our car behind a larger vehicle so that it was not visible. We both work hourly and missed out on pay due to this. And while I understand a deductible is a deductible the fact that I paid in full despite losing money due to the time waiting is infuriating. I cannot recommend highly enough going to any other provider if you at all value your time! Because they sure do not. read more

The staff was wonderful! Explained the process and the great warranty. Lobby was clean with great Internet . read more

I was out of town traveling when someone broke the window of my car. I called Safelite. They're unable to get the window for a couple days but they fix my window up so I could travel home safely free of charge! Thank you Safelite! read more

Kenny was awesome! First impression is his desire to keep appointments on time. Made the explanation of the fix very clear and made sure it was efficient. Very impressed. Would go back without question. Thanks Kenny. read more

I trust this Safelight AutoGlass location. This location has repaired two cracks in my front windshield in the last two years and I've always gone away feeling good. All the specialists I've met are professional, friendly, and knowledgeable. I am impressed by their curtesy, depth and breadth of knowledge and skill, and my overall experience at this location. I trust them with my car and would recommend my friends and family to this location. read more

See all

What a great job they did for us! From the first phone call to the last handshake they were first class! Brandon fixed our windshield and even cleaned our car windows! He was the nicest guy! We will definitely call on them again if we have issues! read more

Probably the worst company I've done business with. Not only did it take them 3 different times to try and replace my windshield when they finally did replace it they didn't do it properly, looks like complete crap and leaks. When I took it back to them to find out about the leak they claim it passed the water test. However, the water is still leaking and now has leaked into my side airbags and shorted the wires out! So now I have to deal with the dealership to fix my airbags and deal with safelight again to make them replace it. My husband tried to get his windshield replaced and they turned him down! Seriously worst company ever!!!! read more

made my initial appointment for getting my truck fixed, came in, sat for 30 min before I was told that they could not do my service because I had to provide my own plastic molding, so i reschedulEd my appointment for the following week came in they got my truck fixed and it was taken care of, ended up getting over charged, treated horribl, and the lady that called the following day was absolutely rude, after I paid the first payment, and they told me I had to dump out more money the 2 appointment as well! I WILL NEVER BRING MY TRUCK AND OR MY FLET OF COMPANY TRUCKS TO THIS COMPANY EVER AGAIN! read more

Wish I could give 0 stars. I contacted the office that came out but to no avail. The scratches the guy put on our vehicle he said we rock chips but they are under the lip of the roof. The truck had just been painted and I told safelite I had all the paperwork for it so there were no scratches. I'm very disappointed in how it went. Then the guys at the store took pictures and was very rude and ignorant when he was speaking to me when all he needed to do was take pictures in order to show his boss. I'm filing a claim with my insurance now so the deep scratches was lead to rust because it's down to metal. Manager never called as he said he would. They take before pictures and I have yet to see them. read more

See all

They installed the wrong windshield, didn't put all the parts back correctly, didn't set the safety functions back up correctly. Took the dealer over a week to figure out what all wrong they did. Tried and tried and tried to get a human being on the phone, never worked. Sent e-mail, no responses. I've never heard back from them at all. Do not use these folks if you have a newer vehicle. read more

Worst experience ever...4 trips to get my windshield replaced! I am unfortunately still driving my truck with the air coming in all around the windshield, feeling it and hearing it! Not a good thing for the air conditioning, can't wait to see how the defroster/heater is going to be! Just a real shame that we as consumers have to constantly deal and suck up the shortcomings of "professionals ", and I use the term loosely! Reported the issues to my insurance company and of course they are still referring Safelite to their customers! Driving with constant fog/moisture on the inside of the windshield with any temperature change or rain, but that seems to only be a concern to me?.. Stay away, go anywhere else!! read more

The service that we received was top notch. The technician explained everything in detail and left the car in great shape!

The service was quick and efficient but did not finish the window chip repair. While the chip was slightly smaller it was still VERY noticable. If I had been told prior to the "repair" that the chip would not be fixed, only "sealed to prevent spread" I would have gone elsewhere. read more

Avoid the Arlington Rd location if possible. Twice windshield not appropriately finished. The first time, the wait over 3 hours, and shattered glass all over the dashboard. The second time, lower windshield gasket cut and damaged and windshield in crooked. Avoid, avoid, avoid. read more

My windshield was completely cracked. Safelite was able to come out quickly and repair my windshield in my driveway. This was extremely convenient and greatly appreciated. Gary the service tech, was very professional and patient with all my questions. I highly recommend Safelite AutoGlass!!!!! read more

Worst of the worst of the worst!!! Ordered and scheduled replacement windshield for 2021 qx80. Went to the spot to have windshield replaced. Took mine out out new one in and broke the new one during the install. Technician. Amen I. Said sorry about this we have to put your old one back in and order a new one. Putting the old one back in caused additional cracking across and up and do n both sides of the windshield. More than a week later I have heard nothing. Called and left a message for someone to call me which they totally ignored. I showed up because you can't get through. Their ridiculous ohine system only to find the windshield had t even been ordered. The girls at the counter and the manager both said they have to wait for their corp to give them a credit card to order the window??? What!? I already paid for it why would they need a credit card??? 655$ I paid. I said can't you call your corp to get the credit card and they said NO THEY HAVE procedures TO FILLOw. So I had to cancel the windshield because if I drive it like this I definitely I'll be getting a ticket! So off to the next place to find a windshield!! order a new one. read more

Took our delivery truck here when the windshield shattered due to this last Winter and cold that we had incurred; along with the heat of the heater, it was just too much on the truck. Replaced the windshield within an hour and I was back on the road. I did deduct a star for a sales pitch issue that I found annoying. I had my boss drop me off when I picked up the truck, a guy quickly ran out of the store and assessed "damage" on my friends car that was not even on the windshield (a small spec that was wiped off by the wipers) he insisted that it was "damage" that would affect the windshield and we'd better get it fixed. Other than this, I've had a flawless experience with Safelite and would continue to recommend them. read more

Had the windshield replaced on my dads flawless 98 four runner. Tech was Zach bosley according to the receipt (ID 1863-719). He was friendly and professional and meticulous. If you want it done right ask for Zach. read more

Safelite - 98 four runner with new windshield - Auto Glass Services Near Me - Akron, Ohio

BIG ASS CRACK! Right across the middle of my Jeep's windshield. I curse you Mr. Winter! The cold temperatures really have not been good to me or my vehicles. Hubby took the Jeep to Safelite to get the windshield replaced. He made an appointment but since he arrived a tad early, they took him early and got it done super fast. They also didn't charge as much as we first anticipated. It's been a week now and the glass seems to be doing great! This place is highly recommended. They also come to your work if you can't get time off to get it fixed. You can't get more convenient service than that. Will definitely go back here in the future if needed. read more

Safelite - Auto Glass Services Near Me - Akron, Ohio

I had a great experience. They updated me consistently until the appointment time and did a fantastic job. The Installer was very professional and courteous as well. I highly recommend! read more

Customer service pretends to care about the job done. When Safelite replaced my windshield there was glue all over the outside of my car and the windshield wipers were grossly out of control. The second person they sent out literally said the original technician did a terrible job. However, he fixed the windshield wipers to actually stay on the windshield! When the third technician came he said it was finally the best they could do with the supplies provided. However, he offered to take the windshield out and put in a new one. He said it would look just as bad. Safelite blamed my insurance company for only paying the cheapest route possible. (My insurance denied this claim). Be ware, Safelite asks for your vin number to pretend like they will properly fix your windshield properly. They will only use cheap products and try to blame the customer. read more

I had a wonderful experience with Safelite! Zachariah was a pleasure to work with, he explained the process thoroughly and was able to complete the job quickly and efficiently. I would definitely use your service again based on my experience with him alone. read more

I'm impressed with the communication from Safelite via email, sms, and phone. The rep was friendly, as usual. He had serviced our vehicles before. read more

Tech called in the morning to give me a more specific time frame for arrival and then arrived right in the middle of the period he said. Ken was curteous, professional, and efficient. Window shield chip is nearly invisible and he cleaned my windows and vacuumed too! read more

I went in there to have them repair my window lining our of my own pocket. While there they noticed a piece of my frame installed improperly and causing issues. They fixed both and didn't charge me a penny. We're lucky to have this kind of business in our area! read more

Fast. Convenient. Clean. Exactly what I was looking for to get a chip in my windshield replaced. I can not even see where the chip is. Well done! Well done, indeed. read more

Was pleasantly greeted upon my entrance. My car was taken in by my tech Steve at my scheduled time. My moonroof was replaced quickly and after a few adjustments, I was in my way home. Steve was wonderful, pleasant and very knowledgeable. I will be back to Safelite for any glass replacement in the future. Their coordination with my insurance was flawless. It is always nice when a plan works as it should. read more

AVOID!! I had a small chip on my windshield. Just bought the car last month. Used my car insurance to get the chip fixed before it got worse. The guy shows up to my work and says it'll just take 20 minutes. Asks me to sign and I go back into work. When I left I noticed the tiny chip is now a two inch crack. I called the guy- ignored all my phone calls. I called customer service. Both the shop and the service center had no supervisor or manager on duty. So who oversees them??? I filed a complaint with the BBB. They told me they can't fix the crack because their technicians tell customers the crack can get worse. I was NEVER informed of this. They're now telling me they can't do anything but replace it and it'll cost me $400. I called back in and asked how much a new windshield was for my car. They told me $259.99. They're are liars and want to rip people off. They don't take ownership for their employees mistakes. Go to Haidet instead. read more

I had my windshield repaired in two spots a few days ago. It was so easy to schedule an appointment online! I showed up and every staff and service worker were super friendly and kind. The work was done timely, and explained throughly! I was highly impressed with the use of my insurance discount and AAA Membership Discounts. They together saved me $100! I was blown away at the level of repair, AND they washed ALL of my windows, AND VACUUMED MY FLOORS!! I have 3 active children..... What a nice thing to do!! This is the second time I've used Safelite, I'll continue to do business for years to come! Thank you!! read more

I have a topline Acura MDX, lane assist, etc. They told me that my insurance company may only allow an aftermarket glass and tried to convince me that was fine. I learned that my Acura requires the OEM glass due to the lane assist cameras and also would then require calibration. Jerry and Gary at Safelite in Akron were ignorant of these facts and also told a whopper - that the replacement glass is made in the same factory as the OEM glass and is better! Imagine if I had followed their ignorant advice, I'd have to be suing them to get the correct glass once I learned my lane assist was no longer functioning and that would be costly to them and me. Stay away from ignorant people - obviously Safelite isn't very professional as they should know such things since this is their core business. read more

From beginning to end, my experience with Safelite far exceeded my expectations! I scheduled my appointment on my iPhone for a place and time that was convenient for me. I showed up at the appointed time and was greeted in a warm and inviting manner. Service started on-time and ended by the scheduled time. While waiting, I was able to work online (free wifi) and enjoyed coffee. The staff were highly professional and incredibly customer service focused. The added bonus to the visit: the crew vacuumed my car and cleaned all the windows! What a great touch to an already fantastic experience! Well done. Safelite has now earned my business for life. read more

I got a crack in my windshield yesterday & they came out today to fix it. They called 30 minutes ahead when he was on his way & took him 20 minutes to do the process. He was friendly & did a great job it looks so much better! Thank you Giovanni! read more

I've worked with this location twice this year. Once for a chip and the second time for a new windshield entirely. My insurance company called Safelite, Safelite called me, and I had an appointment scheduled for the following day. They offered to come to me, but I chose both times to go to their storefront location. Tidy atmosphere with a variety of complimentary beverages, clean restrooms, and public wifi. My technician was Gary. He was helpful and did a tremendous installation for me. It's part of their business model to vacuum out your floor mats real quick before they give back your keys, which is a nice touch. I typically prefer small, local companies when I have the option, but this location manages to provide that atmosphere under the umbrella of a larger corporation. I would definitely go back, but god willing, I won't have to - ha! read more

Lots of waiting. And They came back twice because they didn't have right part. Then windshield wasn't completely sealed so the air-noise was bad. So I had to go to their shop, for further repair. Even with an appt, the wait was unacceptably long. read more

I would give this location 2 stars due to the scheduling process being easy and the fact they vacuum out the car during the process but other than that my experience here on August 20 was not very good. I noticed on the 19th I had a small chip in the windshield and knew I had a free chip repair through my insurance. I have used this location before with no problems and great service but something has changed. I showed up 8 minutes early for my 10am appointment. I walked in and told one of the receptionists I was here for a repair, she said she would let my technician Kenny know and he would be out shortly. There were no other cars or people there I figured it would only be a short wait. A technician comes out at 10 I thought he was coming to get my keys but no he greets another lady as she walks in and before she can even say hello he asks for her keys and pulls her vehicle in. I waited for 15 more minutes before the receptionist went back and told Kenny I was here. Kenny came out and told me where my chip was could potentially crack all the way up along the side and bottom because it's the weakest point, but reassured me the weather was good so there would be no problems and he would take good care of my car. About 30 minutes later he comes and hands me my keys says everything is done I say thank you and get in my car, and the chip is now worse than before with little stress lines coming off of it, he didn't even bother to mention it happened. Not impressed. read more

I wish all companies were as totally professional as this one. They exceeded my expectations each time I called for window repairs over the years read more

I had a bad crack across my windshield, you came out to my work fixed it no issues and did a perfect job!!!

I called them over a week ago for what looked like a golf ball sized chip/crack in the windshield. They came out to my place of residence and said because of the snow (it was snowing), that I will need a windshield and I will need to come in. -FINE I take the vehicle in, and they determine that they ordered the wrong windshield. Reschedule. -FINE I come back for the next appt. and they take the vehicle for a few hours. I leave. I come back to a brand new crack up the passenger side the entire vertical length of the windshield. -NOT FINE I reschedule yet again and they offer to give me free wiper blades (~$30 value) and $50 off the bill. -NOT ACCEPTABLE! They finally charged us $200 for everything. After 3 mistakes and 3 appointments and what I consider to be an insult in discounts. They messed up, A LOT. I should not have been charged at all. I am not thrilled with this big enterprises efficiency. I think I will go somewhere else next time. ... smh. read more

Resin did not work. Had to go back a second time to have them fix their mistake. Horrible customer service. Not very knowledgable. Would NOT recommend this company to even my worst enemies. Take your money to accurateglass like I wish I would have. read more