Everything and anything you could want. Great service, friendly and professional help.read more

Don't buy any fishing rod or reels from Turner's Outdoorsman in Temecula. They seem to be selling…read moredefective rod and reels. They don't honor their warranties and when they do honor a warranty, be prepared for a bait and switch once you get to the register. I recently purchased a Shimano Speedmaster 20 fishing reel. The Shimano Speedmaster 20 reel started going in reverse just after the first use. I took it back to Turners and they said that there is nothing they could do because I used the reel. Of course I plan to use a fishing reel if I buy a fishing reel. What I am not expecting is for the fishing reel to fail after the first use. I explained this to the rep at Turner's and he said ok, they will honor the warranty. He said that they did not have the Speedmaster 20 reel in stock though, but would allow me to exchange to the Speedmaster 25 for $40 more. Sounds like a good deal, right? Ok, he tells me to head over to the cash register for the exchange. I get to the cash register and waiting in line. Finally they get to me and now the price is $180 for the exchange. The rep gives me some kind of excuse that he messed up in the pricing when he quoted me $40 more. My next experience with Turner's Outdoorsman in Temecula was when purchasing my first Blue Fin tuna rod. The sales rep Eric at the time, said he has a good deal for me and spoke about the amazing lifetime warranty offered by their Californian 60-130lb fishing rail rod. I examined the rod and the soft foam grip at the lower part of the rod. The soft foam grip seemed like a concern to me. He assured me that the Californian fishing rods are backed by their amazing lifetime warranty, and just bring it in for exchange if there is an issue. Eric convinced me to proceed with the purchase. One fishing trip later and I notice that the lower foam grip is splitting and breaking apart. The butt cap or protective end piece is also splitting. I took the fishing rod back to Turner's and Mason says he needs to call the dealer for those rods. Mason comes back and says, "good news, the dealer will honor the warranty and let you exchange the fishing rod". Mason locates me a Californian 60-130lb rod and says to head over the cash register for the exchange. I walk to the cash register and wait in line. My turn comes and Mason says, "Oh sorry, by exchange I mean that we have to charge you now half price for the fishing rod. The cost is $130". Just another bait and switch experience from Turner's Outdoorsman in Temecula. Not sure if they practice this, but Mason sure does have the bait and switch tactic down. Delay with key information on what an exchange means. Tells me to go to the register to complete the exchange and then pressures me at the cash register with the $130 up charge. Tells me that a lifetime warranty only covers the rod blank. However, pre-sale they will certainly assure you that you're in good hands with their amazing lifetime warranty on their Californian fishing rods. In this case I walked out of the store with my defective Californian fishing rod. When I google online about the Californian fishing rods, others also report that their lower grip soft foam is splitting. Some seem to have luck with Turner's replacing the defective fishing rod, others seem to report that Turner's wants to up charge them for the exchange. YMMV. I don't know if the same thing happens at other Turner's Outdoorsman locations, but just sharing my experience with Turner's Outdoorsman in Temecula, when buying a fishing rod and fishing reel from them. I've purchased fishing rods and fishing reels from other sources and never encountered an issue like this. Don't buy your fishing rods or reels from Turner's Outdoorsman. Don't listen or trust the pre-sale speak and quality claims from Eric or Mason.

Came in to purchase a long gun and boy were they helpful and explained why prices are sometimes all…read moreover the place. Anyways, thank you for the great service and all the help. Prices on ammo, guns and fishing are exceptionally competitive and I mean really really competitive!

HORRIBLE COSTUMER SERVICE AT GUN COUNTER!!…read more Come today to purchase ammo and 233 rifle, stocky white guy asked "do you have a real ID". Instead of may I have you ID, He/She refused my CCW and stated "this means nothing". he was trying to sell a semi-automatic rifle to an 88 year old man! I cancel my order, right away! I dont deal with bitter/rude people

I had a great experience at Road Runner Sports on August 19, and I especially want to recognize…read moreMaria for her amazing customer service. From the moment she helped me, she was incredibly polite, friendly, patient, and genuinely funny. She made the whole experience feel comfortable and enjoyable instead of rushed or transactional. She took the time to help me, answered my questions, and had such a positive attitude throughout the entire process. Great customer service can completely change your experience at a store, and Maria definitely did that for me. She's professional, personable, and clearly knows how to make customers feel welcomed and taken care of. Thank you, Maria! You absolutely earned this 5-star review. I'll definitely be coming back.

We really appreciated the service we received today at this store. Even though this is not our home…read morestore we take a gamble coming here meaning we try to avoid one associate if possible. It is appealing to visit this location due to its location but if Maria there we already know is going to be and obnoxious up sell with some odd remarks about random people. We have come to learn this tactic since her first day a few years ago. We love RR bus this really makes every store visit a 7-8 stars. I'm not saying we deserve special treatment but it is nice not having to drive 2 hours to San Diego in order to get treated within certain amount of reason. Again the associate today was great she really knew her stuff, honesty every other employee there is great but the aforementioned since day one is a sales killer. It's really an eye roller as soon as we know she there. Sorry! I've waited a while to mention this knowing it's negative but telling the truth needs to be said at times for change. Road Runner Sports has come a long way but nothing compares to the Solana B location, mow thats a store does it right! From the moment you walk in your family and if follow up is warranted, that experience, just is always just as great. We will visit Temecula again on rare occasions (If needed) as long as the atmosphere is welcoming, we just don't need the odd sales pitches and banter anymore. Kind Regards, JB. Quick note she is mentioned in the other reviews as pretentious and unprofessional tending to others after initially working with you. See I'm not making this up. Sales killer!!

I ordered some outdoor gear from Amazon and it didn't show up on time, so I had to run to Big 5 and…read morehope they had what I needed. They did! I was able to get some UV shirts and arm coverings and a mullet hat to protect mt neck. I will say that I found it very odd that only the men's shirts had a upf rating of 50 while the women's only went to 30. Staff was friendly and the store was clean. The items I purchased were on sale and they also offer a military discount which was nice.

Wednesday, 12-10-2025: What a difference in change of personnel makes in such a short time! This…read moretime I was welcomed in by a friendly female associate, who asked if I needed help. I came here to buy a folding camping chair for my brother that was on sale. I knew where to look so I said no thanks. It wasn't on display so I found her again and she had another very polite young man retrieve one in the back for me. I was so happy when he produced it! I did a bit more shopping & the same sweet young lady checked me out & gave me a military discount. They get an A+ in customer service!

Had to update again because we did come back, only because we were in a pickle and didn't realize I…read morethrew my kid's cleats away and this was the most convenient stop. Deven on register is a godsend for your store, super friendly, kind and the epitome of what customer service should be. Everyone on the floor, was not there on our last visit and it was a total 180 experience. Everyone was so genuine and helpful, I wish I got the name of the guy helping us because he definitely went above and beyond to assist us in finding the perfect cleats for my kiddo which I really appreciated. Ended up walking out with a new Lego set and also some new sports bras off the clearance rack, such a better vibe with this visit! P.S. And with the amazing customer we have received today, we were shown that they absolutely did have more cleats, an entire tower of them that we missed the last time because we received no assistance.

1/4/28 BASEBALL SEASON has arrived and this Grandma took her boys shopping for cleats and other…read morebaseball gear. BIG 5 to the rescue. There's so much on sale right now but nobody on the floor to help. We had to hunt down someone in the shoe dept., and he wasn't very helpful. It was 85° outside and the store was HOT inside. Prices were right for the cleats and baseball glove I purchased for our 7 year old. Just wish we could have found help. I needed someone to size both boys for a glove and a bat. Nobody around so we went to Dick's. The cashier was friendly enough so I will give this place 5 stars because of her.

First time coming here. A little bit of my background, I…read morework for the Govt' FEDS, uniforms are optional for me due to my role but I wanted to represent since my job provides me a generous allowance for uniforms. I would have gone to the Costa Mesa location but I'm local here so I wasn't going to be driving that far. I came in looking for Ranger green 511 pants ... they didn't have them, I was looking for keepers, they didn't have them. Fortunately I was able to pick out a pair of pants that's passable. The associate working was very helpful and super nice. She gets 10 starts but I was disappointed they didn't carry what I was looking for so for that reason, 3 stars. I'll come back but will call in ahead of time

This has been the best 5.11 store I have been to!! Dan was helping me out and greeted me as I…read morewalked in!! Store is organized with lots of items in stock. I was mistakingly charged for an extra pant and they were so nice in assisting me!! By far the best customer service I have ever had!! There is plenty of parking. All the workers were so nice. There's not a bad thing I can say about this store. Although I do live far I would still drive the hour to shop here again.

I came looking for some nfl gear and yes they had some but the prices were outrageous! My lady is a…read moreSeattle Seahawks fan so I was looking for some stuff for her but I couldn't find anything under 20 bucks or even under 30 bucks. They did have a lot of items here but for me, it all comes down to price. The store is very tight but I guess they have another location at the other end of the mall that is much bigger.

My boyfriend and I shop here all the time, the staff is friendly and they have a really good…read moreselection of merchandise as well as a good selection of different teams! We always leave happy. I think his name is Brian, he is always really helpful and answers all our questions! -Mike & Tayler

I hardly ever come here but stopped in today to get a pair of Nike Panda Dunk Lows to give as a…read morebirthday gift. Yeah, I'm late to the game, but whateva, it's the thought that counts, right?! Lol I browsed online to see which retailers had them in stock for pick up, and Champs had the size I needed. I went in the late afternoon around 5 pm. The store wasn't busy, and I found what I needed. One of the female employees greeted me as I walked in. Another employee was helping a couple. I grabbed the display shoe and looked around to see if I could get some assistance. No one was around, so I waved it up in the air as I caught the eye of one of the guys behind the counter. The lady who greeted me as I walked in asked what size I needed. The guy behind the counter came right out and had the box for me. Sweet! I almost forgot they honor the military with a discount when you show your valid I.D. That was nice, since this pair isn't cheap. I was in and out in minutes. Service could have been better, but overall, I'm satisfied with my visit, and the recipient loved it! I did good! ;)

Amazing customer service. Deangelo and Joel were amazing people. 10/10 would recommend to come here…read morefor sports wear and athletic equipment.