The customer service is awful the one and only lady that is running the show hates people that ask…read morequestions. She even told me so. She gets really defensive from 0 to 100 in no time. She is not someone that should be talking to customers. She definitely hates her job and takes everything personally. I've never been treated so rudely in all of my life when rent a storage unit. Even the very first day I started my contract she seemed to have problems with wanting to explain anything to me without getting upset. Yes im the type of person that doesn't read or remember all of the fine details of a contract. Or know the ins and outs of renting. But if ask a question and im a little bit shocked about the contract the first response from the worker should not be ripping me a new one for asking questions and not understanding them fully. They have misleading signs that say they don't raise the rent but they do it's just worded in a way to get you hooked. And when if you ask any question about anything she comes unglued. Only reason I rented from them in the first place is because it was a good location for me and cheap. And now i know why.

This is a clean and well maintained storage facility. Friendly staff and Kelsee is great at making…read moreus feel welcome. The unit works great for us with our budget. Great value and great service!

Hi I would highly recommend this facility. From the moment I walked in the lady behind the counter…read moregreeted me politely and was very helpful in determining what size a unit I would need and recommended a uhaul truck that they rented to me and worked out perfectly might I add. I believe her name is Jenny or something like that. They have been good to me and the facility has always been clean and welcoming. Will recommend to others!

Layton Self Storage is a horrible, heartless establishment. I moved into my unit, and would be…read morecharged every month on the 21st. Because I am a single, working mother that works during their regular business hours, I was not able to come in during the weekdays. I came in one Saturday morning, to move out completely, and was told that the full month for the next month was charged to my account. I was being very patient initially, trying to work with them. I was trying to get them to pro-rate it for the week, if they were not able to waive it at all. The office "manager" was rude, uncooperative and not helpful at all. After half an hour of persuasion, I was able to get her to call one of her bosses to ask if he can do anything about it. He told me I have to call the following Monday, and see if pro-rating was an option. Alas, it was not. They threatened to charge me late fee, lien fee, and another month's rent if i would not pay for the extra day that I used their storage. Doesn't that sound ridiculous? I had told the "boss" I believe his name was Jack, that I am a single mother who does not receive any child support or alimony, and am bearing all the cost and bills, but he was still unwilling to budge, saying that once the system hits, there is nothing they can do. Computers and data entry can be over-written by humans. As far as I know, there's always something people can do as long as they are willing. But the employees and owners of this establishment refuses to be kind and reasonable towards their customers. There are plenty of storage units in Layton. I want to warn everybody of how they are before you decide to give business to them. Hope my review helped.

There are two staff members at this location. The difference is night and day. Reggie is rude and…read moreindifferent. Debbie is friendly and always answers my questions. On 9/18/2019 I was at the location until almost close. I was attacked by a dog that was owned by a homeless couple living in CubeSmart. I was assured that it would never happen again and that that couple was thrown out. To my surprise I saw the male half of the couple this week, today is 1/17/2020. I was told that a family member of theirs put the unit in their name and that there is nothing that CubeSmart can do to keep them out. The bathroom is almost always locked at this location. I run an online business out of my unit and I am there for several hours a day. One of the selling points is that there is a bathroom there for customers to use and I was told that is left unlocked during business hours. Shortly after I started renting the bathroom has been locked nearly everyday. I have asked the staff and their excuse is that the bathroom gets messed up by the customers. I know of three different units being (or formerly) rented by homeless people. Maybe if they enforced the contract this wouldn't be an issue. Last Saturday when I pulled up to CubeSmart there was a UHaul truck blocking three of the four parking spots. This group was using all of the seven carts provided by this location. I tried to say something to the office. Reggie was in the office with her feet kicked up on a desk and she was talking on her cell phone. She looked at me but didn't otherwise acknowledge me. I have called customer service on four occasions in the past week. Neither Todd the District Manager nor David the Senior VP have returned my calls to resolve these issue. My advice, stay clear of this location.

We just moved to Utah and needed a place to store our stuff until we get everything settled. A…read morefriend told us about cube smart storage. Reggie was just amazing. She really went out of her way to help up out and went the extra mile. She was friendly, and the facility was just clean and amazing. It was such a great experience. I am normally not one for reviews, but this facility and Reggie deserve 5 stars.

The manager Peter is very nice and keeps the area immaculately. It is easy to access my unit and I…read morefeel comfortable using it.

It's just a storage shed, right?…read more Well there are a few nice things about Wildcat setting it apart. First, the place is extremely safe. Great security system, great lighting, and on-premise management that lives on site. Second, the pricing is reasonable. If you find a better price they will match it and they are forever running specials to be competitive and keep the place full. My favorite thing is how accommodating they are. Need power? They find a unit close to an outlet. Need better access? They find a unit you can back a trailer to. Need a truck? They have a box truck they loan out for free to storage customers. It's more than just a shed.

Sylvia was AWESOME!!!!! Very friendly and helpful person…read more Highly recommended Great value for a very clean facility

Awesome service! Very helpful and friendly. Sylvia is the absolute best!!! I needed to obtain a…read morebigger unit which wasn't available. Sylvia came up with a great back up plan and got me squared away.

I needed a storage unit and quick! Roger was incredibly helpful; especially when it came to helping…read moreme determine what size I needed. I absolutely felt like he had my best interest at heart and wasn't trying to upsell me into a larger unit that I didn't need. 13/10 - Would definitely recommend. He was professional, personable, courteous, and concise all at the same time. Something that is not often found. He has my utmost respect and appreciation. - Jenn

They stored our stuff when we moved from Austin to UT. It was seamless and easy. Sheri and Dave…read morewere a pleasure to work with. I highly recommend!

My storage unit flooded and I had purchased their insurance. Do you think after 2 mos I have been…read morereimbursed?! Absolutely not! Do NOT rent from this place!! I don't even give them 1 star! If anything minus! Yelp makes you give at least 1 star.

horrible place. They have a HUGE rodent problem, and refuse to perform any type of pest control,…read moredespite the contract stating they do. The water and ice in the winter is horrible. water gets in the units and ice builds up to where the doors won't open. All they say is 'I will try ice melt, but theres nothing else I can do' Go with a better storage company if you want your belongings to last in a unit, they will be ruined if you rent here. The worst place I've dealt with.

I cannot imagine a storage facility being more secure, with…read morepeaceful pleasure every (solo) visit & (owner/client) interaction. Lon gives beyond "customer service" into making one feel as the most important human. He was genuinely helpful in any and all aspects of this move to a new state. Potential challenges were instead smoothly and with high class seen and resolved (chivalrously) before I could even wish or request. The little things make a big difference. This man is attune to the challenging time of a move (exhaustion and tension) are turned to peace and calm in his 5 Star CARE. Freely mentioned and granted "service" discount. Made signing effortless. Contract includes line item initialing that was succinct, simple, clear and fast. Lon allowed oud us to get started before contracts were signed; he walked the contract to where we were working instead of having me take any of my time in an office where I couldn't answer questions of the multiple movers. his walk was from one far end of the property to the other and him doing so was 'top- tier. 26ft truck was easily maneuverable via the spacious drive areas. Feeling like a new friend; illustrated over and again, beginning phone call to closing texts. He cared about every aspect of my move and my non-storage inquiries. Paying my bill to this owner/operator is a pleasure. Working together feels as if a business "partnership" through common storage/moving goals. One night I needed after hours support and Lon arranged for Patrick to arrived and pleasantly assist. Every aspect of business here is an absolute jewel. Lon cares (above and beyond) in every phone call (once when closed he sent aide), every meeting (walked paperwork from one end of property to the other), explained regular treatment of property for rodents ~ why contract lists not storing food. Never authoritarian always same goals. I have stored in multiple states, indoor & outdoor entry. EWS is top-notch in cleanliness, sound structures, CUSTOMER service, huge peace-of-mind.

Very impressed by Lon and the cleanliness and friendliness of the place. Very secureread more

Shortly after buying Storage got broken in,stuff is…read moregone.save your money and go somewhere else

If I could give the manager negative stars I would. Unprofessional and he started swearing and…read moreyelling at me. Wouldn't let me talk so I immediately went and cleaned out my unit as he threatened to lock my unit up until I paid. I wasn't late either. And the facility only has someone on the property maybe two days a week. That should have been my first clue. Luckily I'm moving out of Utah soon.