When I needed a Penske truck, Got Storage was closest to my location. I was to pick up the truck on Monday (12 Sep 16) at 9:00 a.m. I went in talked to them personally on Saturday (10 Sep 16) and emphasized that I had paid movers coming to pack my truck at 9:30 on Monday. They knew my schedule and expectations.
Well, I arrived at 8:50 a.m. on Monday and the business was closed. They didn't arrive at 9:00 and were still MIA at 9:10 when I called Penske. They asked me to hold. After a couple of minutes they came back and said they tried all the numbers they had a couldn' t make contact.
Penske did a fantastic job over the next10 minutes to find me a replacement truck. But, it was 20 miles away. When Ieft Got Storage at 9:20 The business was still closed. I did get my replacement truck. However, I wasn't able to start loading the truck and the paid movers were sitting around (on the clock) for an hour.
I don't blame Penske for the irresponsible actions of Got Storage. I'll use Penske again. But, Got Storage is a place I'll avoid. They screwed me once and, at the same time, I witnessed other customers coming up to do business. It appears my experience was not an isolated incident. read more