0/10. I work for a small insurance branch in Layton. We had build up of files that we are required to shred. I contacted shred masters and requested the pickup of the documents on a Wednesday, the woman on the phone asked if we preferred a morning pick up or afternoon, we opted for afternoon. Wednesday came and they called a little after 9am informing us they would be here in one hour. For scheduling reasons we would not have access to all the files that needed to be destroyed before noon. they informed us that they did not have any available times in the afternoon for pickup. We decided to postpone to the following Wednesday for pick up so it could be in the morning (which was proffered but shred masters). The following Wednesday came and we waited for a call all morning notifying us that there were an hour out. 12:30pm rolls around, and with no call, we decided to take our half our lunch. We locked the doors and went on lunch at exactly 12:37pm. Upon return to the office we received a call at 1:23pm from shred masters telling us that the pick up truck had come at "12:33pm" and we were not there. We asked if it were possible for them to come later in the day for pickup hoping to just get it done but they informed us they could not today. This company not only fails to follow through with commitments but LIES about services (allegedly) rendered. To "MJ" and "Phillip" (I think), so far your company is trash and worthless. read more