There are two staff members at this location. The difference is night and day. Reggie is rude and indifferent. Debbie is friendly and always answers my questions.
On 9/18/2019 I was at the location until almost close. I was attacked by a dog that was owned by a homeless couple living in CubeSmart. I was assured that it would never happen again and that that couple was thrown out. To my surprise I saw the male half of the couple this week, today is 1/17/2020. I was told that a family member of theirs put the unit in their name and that there is nothing that CubeSmart can do to keep them out.
The bathroom is almost always locked at this location. I run an online business out of my unit and I am there for several hours a day. One of the selling points is that there is a bathroom there for customers to use and I was told that is left unlocked during business hours. Shortly after I started renting the bathroom has been locked nearly everyday. I have asked the staff and their excuse is that the bathroom gets messed up by the customers. I know of three different units being (or formerly) rented by homeless people. Maybe if they enforced the contract this wouldn't be an issue.
Last Saturday when I pulled up to CubeSmart there was a UHaul truck blocking three of the four parking spots. This group was using all of the seven carts provided by this location. I tried to say something to the office. Reggie was in the office with her feet kicked up on a desk and she was talking on her cell phone. She looked at me but didn't otherwise acknowledge me.
I have called customer service on four occasions in the past week. Neither Todd the District Manager nor David the Senior VP have returned my calls to resolve these issue.
My advice, stay clear of this location. read more