My septic tanks had triggered the alarm so I made a call to South Island Pumping* to have them pumped. Bob did a good job at a fair price. My next challenge was to find a service provider who could look at the overall system and help me confirm that it's in good working order. Eamonn with Celtic Risers stopped by to take a look but wasn't responding to phone calls after that. I've had similar experiences with contractors who don't show up or don't return calls. It's a clear message to look elsewhere.
An online search for "South Whidbey septic repair" led me to Safe Harbor Septic. Just a few hours after submitting a form on HomeAdvisor, I got a call from Ian. I described the issues: 1) the pipe connecting the holding tank to the pump tank, and; 2) a general concern about the state of the pump. Ian listened. He gave me some good feedback over the phone and I was able to proceed with the needed repair on the pipe (I own a backhoe). As for taking a look at the pump, he explained that he has a $250 fee for an initial inspection and if he could resolve all the problems with that visit, that might be the total cost. I asked him if he was fair and he said yes.
Three days later, Ian showed up as promised, having made the trip from Anacortes to Langley. He checked out the system, drilled a hole in the pump pipe that should been done upon installation to prevent syphoning. The pump issue was resolved with some rewiring. Ian called my cell (I was at work) and we exchanged information. While performing the inspection/repair Ian kept my wife apprised of what he was doing and why. He answered all her questions and made sure everything was in good working order. The cost: $250 as stated. Given his level of expertise, the drive down from Anacortes and the time he spent, I think it was a very fair deal and I'm glad to know of a new service provider for septic issues on the south end.
I would definitely recommend this business to anyone on North or South Whidbey in need of septic inspection or repair.
Note: I thought I had put this review on Yelp last August when the work was done but it must have fell off the radar so I'm adding it now. J read more