For a while now I have been researching alarm companies to find the best alarm and camera system for my newly remodeled home. A co-worker of mine suggested Safe and Sound Security and stated they have all the new and updated electronics to make your house a "smart" house. I started my research and was impressed with what I had found regarding this company. I was really looking into an alarm system that I could control with my cellphone away from home, and I was looking for a good outdoor camera system. This company seemed to have everything I was looking for and also had good reviews. I called them up and made an appointment about a week and a half ago.
I was able to get an appointment pretty quick and their salesman, Conner, showed up to my place. Conner was very polite, respectful, and knew all about the alarm systems, cameras, and installation. Conner made me feel that I was getting a great alarm/camera system and service. There are many "add on" features with this system and I ended up getting an extra sensor for a large shed in my backyard and a door lock that I can control from my cellphone to let people in and/or make sure my door is locked after I have left. A few other "add ons" I will be getting is the light dimmers and a garage door opener to complete my "smart" home.
Conner also educated me on the camera system and install they provide. I was very impressed with the clarity of the cameras and the hidden installation that they provide. Conner provided me with an arial photo of my home with a birds eye view of what each camera would cover during the day and during the night. It was very cool to see. Conner showed me live feed examples of their cameras also. They are very clear and impressive, so I signed up and purchased the camera system. They will be installed in 2 weeks. I'll update the review if there are any issues.
Alarm Installation: Installation was a little rocky due to the installer (Didn't get his name) being lazy, but a quick call to Conner everything got fixed. (Reason for the 4 stars) I originally asked for the door sensors to be drilled into the doors and not seen. The installer gave me an excuse that it cost way more money to do that and he didn't bring those tools to do it. After talking with Conner he advised me that it would cost nothing to have the sensors drilled in and he could have someone come back and do it. I opted not to do it since the other sensors were already attached to my newly painted doors. I also wanted the newer model alarm pad, however the installer installed the older version. Conner advised me the differences between the two, however I still wanted the newer model. Conner had the office schedule me an appointment to switch out the panels with no questions asked. I had a few other questions that Conner was able to answer for me after the install. I'm very happy with the service Conner has provided. The installer didn't have any signs or stickers for my home either, so he said they will be mailed to me.....still waiting on these.
So far for the pass week the alarm itself has worked just fine. No issues. The set up to my cell phone was instant and I haven't had any issues operating the alarm via my cellphone.
I would definitely recommend this company and their salesman, Conner. If any issues come up with the alarm and/or cameras I will update the review as necessary. read more