This is actually so unfortunate of a review, because i am genuinely looking for a new stylist & hoping i had found the one! Unfortunately, Rachel is definitely not it. My first time meeting her I had a consultation (required.) We went over everything I needed & she was confident she could do it. The night before my ONE MONTH OUT appointment she texted me for a "reminder" of what I was doing... okay, so i reminded her lol. What's the point in a consultation? I waited a month for this app & she is not on top of it at all. I get there & at multiple times felt like she completely "forgot" i was even in her chair, quoting me 5-10 minutes to let something set then leaving me there for 25-30 minutes. She booked me for 4ish hours & by the end of the four hadn't even cut my hair. I missed my mother's day plans because she went over so long. She then checked me out for her insane price of $130/hour & acted like she was doing me favors by not charging the whole time... meanwhile the blonde pieces she was touching up now looked brown & my hair was less than appropriately styled (i literally went home & redid it lol.) Come to find out the next couple of weeks my split ends were still insane. It was like she didn't even trim it. It honestly seemed like the whole time she was either hung over or high, which like idc but don't turn around & mess my hair up too. I booked a follow up appointment while i was there bc truthfully i didn't figure out how not satisfactory it was until after i left. I thought multiple times about reaching out to her to fix her first bad attempt at my hair, but was trying to be polite (my mistake lol,) so I waited a month til my follow up came up. I text her to ask her how much it would be, she quoted me for 2 hours instead of the 1 & 1/2 the emails were saying. She then quoted me full price... even though i would literally never go back to the hair salon that quick & had she done it right the first time i wouldn't have to. I ended up never confirming the appointment, bc i didnt want to pay $260 for her to mess up again. That day comes & she starts texting me... meanwhile the appointment was NEVER CONFIRMED. Then she runs my card for $130 lol. I text her & have gotten no response from her. I've never felt more robbed in my life. And it's not like I was over paying for good hair. NO. I overpaid for BOTCHED BLONDE. Highly dissatisfied, do not recommend. Other stylists at this location might be great, but they def need to let Rachel go. read more