I wrote a review on Facebook, but I am trying to not throw so much shade out into the world, so I deleted. I am also in process of post grad interviewing.
That is the main reason I am not writing reviews anymore is the attempt to remain positive and throw out love. Unfortunately, it is incredibly difficult to do in Madison Wisconsin.
I used to be an YELP elite member and attend events, and since moving to Madison, I've experienced solid negative experiences from pretty much every business. I have to think in part it is because your staff is made up of students who are in school full time and their brains are caving in from their workloads. That's just a guess.
If you are the owner of Sa Bai Thong--you know who I am. You sent me away last time I was there home with a new appetizer you have created that takes you a long time to make. Why because I am the one who wrote great reviews for you for a time regarding your mooncakes that caused you to invest your time and money into selling those in Thailand.
Just because I am faceless, both you, Corey who runs the Madison Yelp, and a few other people like your employee AMY and others know full well who I am.
Now, in the past, I had bad experiences, including your employee who is male insulting me.It was Amy and a different staff member who comped my meals after several bad experiences.
Are you intimidated by my height? I used to model. Keep crapping on the tall white american woman?
Let's recap the many errors--you cannot get my order right. Not ever. I kept coming back because I didn;t feel like driving across town. No more. Previously for those reading, the male waiter here called me a fat American (I power lift and run--not fat), as I ordered two orders of a pittance of chive dumplings as a meal--and nothing else. To mock me, he brought each dumpling out on a large plate (four) and then a paper napkin, not cloth, and tossed silverware at me. After he asked if I wanted dessert, and I thought why not, and asked for the coconut custard rice. He asked if I wanted two and made a pig noise.
Amy begged me to come back after I ran into her.
Well, Friday September 30th 2016 was the last straw.
If the owner is reading this, you have allowed your employees to OFFEND and INSULT your patrons, and they are running your restaurant into the ground.
Your employees argued with me, and have the potential to cause people serious harm who have allergies.
What happened was the worst I have experienced to date--I think IN MY LIFE.
I called a carry out order for squash curry. Know who I am now?!!!!!!!!!!!!!!!!!
I have picked this up several times before. I am a regular (or was) and you knew me by name. I was like Norm from Cheers in here. I reiterate you let me taste test your food to write a review before you ran with it--THAT's how much my opinion is valued here--by the owner.
But wow, look at what happened while you are away in Thailand?
I call for squash curry. No meat, no soy--extra squash. NO bamboo. Just squash, red pepper, and basil. Like I have ordered several times before. Your american waitress took the order over the phone. We double confirmed. Traffic was heavy. Friday. Around five.
I come in and decide I am going to stay, as I didn't feel like my food turning cold in the car.
I could not even believe what was about to happen next.
You say sure, and say you just need to transfer it to a plate--that it is ready. Twenty minutes pass.
You serve me cold food you forgot about but you bring a MOUNTAIN of chicken and soy. I said NO CHICKEN AND SOY, extra squash, as you have made a dozen times before. Amy started to argue with me stating she had to ask the cooks. ASK THE COOKS WHAT?
Another fifteen minutes go by. Do you know what the cooks do? The cook removes everything, and Amy brings me back a liquid bowl of broth containing two tiny slivers of squash swimming in it.
Are you fecking kidding me?
You then proceed to argue with me, stating you cannot control what the cooks make or what you bring out. I then ask American girl if she looks at the food coming out.
You know what she says? HOly shit. Wait for it. SHE SAYS NO!
SHE SAYS THEY NEVER QUESTION OR LOOK AT THE FOOD COMING OUT!!!!!!!!!!!!!!
WHAT IF I WAS ALLERGIC TO SOY?????????????????????????????
WHAT IF YOUR OTHER CUSTOMERS WERE ALLERGIC?
I do not drink, smoke, or use drugs. i am going to school to be a doctor.
This review is completely legit.
I used to manage restaurants.
Amy and the other woman continue to argue with me, and then say I won't be charged. I didn't take a bite. Why would you charge me when I walked out of your restaurant?
Not even if I was nearby and there was a tornado warning, would I take refuge in your establishment.
Your entire staff should be fired.
I'l stick to the Odana location run by the new owner or get Indian.
I called back to ask when you would be back and American girl CONTINUED to argue with me!
Holy crap on a cracker.
No one should step foot in here. read more