The bad, my situation: About a week ago, I found myself stuck in San Jose with a broken down truck…read more I have AAA Road Service, and I called them for help. I was told that the estimate for a tow driver was 240 minutes. If we're doing the math, that's four hours. I was unhappy, but I had to get to Dublin which was a distance. Apparently the issue was getting someone to accept a call to come 27 miles to come and get me. Every 30 minutes I called them for an update, and every time I called it was a different story. First it was no one would except the call for the distance, then it was someone was dispatched and they were waiting for an update, then there was no driver again. I ended up waiting four an a half hours. Why did I wait this long, because I was trying to give them a chance and I was trying to avoid the cost of a commercial driver. The good, my solution; I finally pulled the trigger and decided to call for a commercial tow, knowing that I could get reimbursed by AAA (which takes at least 30 days, by the way, for a service that I pay for that they were unable to provide for me). I found Santa Rita Tow. Jake was the on-call driver that night, and I told him it I knew it was a longshot, but would he be willing to come to San Jose to pick me up. Less than five minutes later he had agreed to it, given me my price, and I saw him about 35 minutes later. He was extremely professional, very personable, and just really nice. It was such a pleasure to have a pleasant ride home after such a rotten day. I'm very grateful for this company, and if my truck should need it again, these guys will be the first ones I call. I highly recommend this company!

David is awesome, professional and kind. He was able to come pick up my van within 30 minutes of…read moreour first conversation. The process was quick and I really appreciate the friendly help during a stressful moment. Thank you for the tow!

Excellent Roadside & Towing Service…read more The roadside and towing service was super quick. Technician and driver Mirwaais was efficient, and extremely professional. He arrived right on time, within the hour, calling 15 minutes before arrival. He brought a clean flatbed tow vehicle for my SUV and handled everything quickly. Communications were clear, the work to secure vehicle on top of the flatbed was swift, and he was on his way to service dealer. I definitely recommend their service to anyone looking for reliable and professional roadside service or towing help!

A tow truck driver left me stranded on the freeway after they arrived to help me. While outting my…read morethings in my purse mythe cancel button got tapped and just like that they tell me the tow was cancelled unbeknownst to me. I look at my phone and I think that is what happened it wasn't even 30 seconds and the tow truck operator tells me the trip is canceled and he has to leave me stranded on the side of the freeway. I have roadside coverage through my State Farm insurance. Didn't give me a chance to call to get it straightened out just left me terrified on the side of the freeway. Gave 1 start because I couldn't give it a 0.

Thank you Jonathan!…read more I've invested lots of money into my car; from one-off body work, suspension, exhaust, lighting, etc. I'm extremely meticulous about who works with or around my car. And while it's only a car, its my car. I ran into an incident over the weekend that left me on the side of Highway 24. I called my insurance company and they contacted their contracted company, American Tow. I was met by a gentlemen with a flat-bed truck. Knowing full-well that some tow companies won't even look at your vehicle if its lowered, I became weary. Fast forward to a few short moments later and my car is on the back of this flatbed, with not any close instance of trouble. I was impressed (as well as relieved!). Jonathan was able to get my car into my garage, bypassing my short 3ft, steep driveway, without issue. I couldn't be more pleased with his services and tact. Would definitely use him/his company again.

Please save time, money, and your sanity by avoiding American Tow in Martinez, Concord, Pleasant…read moreHill, etc. If you've had your car towed, it's frustrating, expensive, upsetting, all of the above. And the last thing you want on top of everything else is to confront an unprofessional, disrespectful, and discombobulated towing company who doesn't know their own addresses or phone numbers. Because of their "miscommunications," we spent spent nearly $100 in Ubers trying to find their unmarked tow yard and offices with incorrect addresses. After nearly 3 hours, we finally located their building (thanks to the CHP). I explained our experience to VANESSA, the secretary with the blue in her hair, about our customer experience and expressed we were very unsatisfied customers and had never had such a poor customer-service experience. While sitting in the lobby, I told my boyfriend I refused to pay for another Uber and it was up to the company to provide an ounce of customer service. Immediately I hear Vanessa start yelling from behind me. "You know what, now you're really starting to annoy me. I didn't get your car towed, YOU DID. NOT ME. YOU GOT YOUR CAR TOWED! THIS IS ON YOU." Her mocking / shaming me continued for about 15 seconds until I was able to get my phone and begin filming her. She stopped immediately. I will be taking this to higher management with a formal complaint, but also wanted to warn my fellow Martinez neighbors of this company, and be sure to make it a point to avoid that particular office in Martinez.

Little did I know Adam's Towing is contracted with my insurance company. Got rear ended and I…read morecalled my insurance company to get a tow off the free way. He showed up and I was really surprised. I have done business with him before so it was a good experience. I had him tow my home and the next day I called him personally to get a tow to a body shop. Seems like he can tow anywhere in the bay. Support your local business.

Terrible drivers. Do NOT use this company. Push your car or abandon it before you call these guys…read more Unprofessional is an understatement. Adams: Please keep your drivers off the road until they get proper training!! He looks VERY uncomfortable driving a vehicle of that size. Maybe first day?

It's always a terrible time when you are in need of services from a towing company. Ironically I…read morehad phenomenal service with this company that actually made up for my trouble. It has been a few years since I last had my service with them, but the employee who took care of us was awesome! I'm so sad I cannot remember his name at the moment, but he was great!!! Came faster than expected, even got to our location under my mileage limit for insurance. He was friendly, nice, and had enough room to take me and my boyfriend back safe & sound to our home. Funny as it sounds, it was a memorable and positive experience! Keep up the good work!! Best towing company by far.

I sure hope this is the correct "Quick Towing" as I ordered through CSAA (better known as AAA)…read more Unfortunately I experienced a flat tire and didn't get a spare tire with my brand new car. Naeem showed up within thirty minutes and immediately had a pleasant disposition. Even though I stated that I didn't have a spare, he decided to take a look. I'm glad he did because I hadn't gone deep enough under the mat thingy. However, there wasn't a spare. He got my car up on the truck rather quickly and we exchanged a pleasant conversation on our way back to my destination. When you have an unexpected issue and know you're going to be out of unexpected cash, it's nice to have a quick and painless experience with the tow Thanks Naeem. Here's What I Think...You'll be lucky if you get Naeem at Quick Towing.

My mother was stuck in San Leandro for 4 hours waiting on AAA for help with her truck- nobody ever…read moreshowed. I called Omar for help, he answered immediately and was on the scene in less than 10 minutes! He assessed the problem and mom was on her way home in what seemed like seconds. Very personable, knowledgeable, and willing to come at a moment's notice and do an honest job. Omar comes with my highest recommendation to any stranded motorist! This is REAL Emergency Roadside Assistance!!! Thank you 4/30/2020 Omar does it again! Went out to leave for work today and my battery was dead. He was here within 15 min and gave me a jump start. Thanks for being available!!

Coming home to a dead car battery after vacation was some sheet! Found Omar and got some expert…read morehelp fast at my location. Quick, knowledgeable, and easy to work with. Would def recommend.

We just started the process but I wanted to thank Cynthia for her kindness and attentiveness. We…read morearrived right when she opened and she immediately tended to all the customers and answered every question. I will follow up when work is complete!

I went to Crash Champions and they really helped me out. Outstanding customer service. Thanks…read moreJosh for taking care and going beyond expectations.

I tried calling their business to see if I could get a tow locally and was greeted on the phone…read morewith a curt "hello?" I explained my situation and the person on the other line interrupted to say "we have no trucks available at the moment" how much more rude could you be ?

In emergency situations, you don't have time to call around, see who cheapest or had the best…read morerating. You need a company that can get to you fast and get you on the road again. That's what this company does, and I'm very grateful for being there!