Professional polite from the driver to the front desk. Front desk ladies a firecracker come at her wrong and you'll learn quick. . . He's also a saint as long as you deserve it. Didn't think I'd have a good experience at a tow yard after getting my car towed by the city but definitely cool people at least when you have to deal with the negatives of life there's still good people on this planet to make it less negative. read more

THEY LOST MY CAR! My vehicle was towed by Arroyo tow on the order of Hayward PD. When I came to claim and retrieve the vehicle nobody could find it. Owner will not take responsibility even though all paperwork states they had it in their lot. Will contact new stations and Hayward PD if no news by tomorrow (8/5/2026). read more

Horrible , unsafe drivers! I witnessed a driver going 60+ mph through a residential street today, with kids present!! On his way back up the road he proceeded to blow a stop sign with a towed car. I've already submitted the footage to the police, teach your tow truck drivers to drive safely or fire them. You will end up having a huge lawsuit if one of these drivers run over a child one day. Your trucks deserve to get spike strips thrown at them. read more

Wasn't an ideal way to meet this business but it was a quick transaction. We came to get our impounded car and was greeted by the receptionist and was told to wait while a driver could come and open the lot and 10 minutes later we got the invoice, paid it off and got our car quick and easy. No further interaction and left. No damage to the car read more

The lady who answers phone calls is very rude. Took too long for them to show up. Everyone should avoid this business!!

Very sneaky, unprofessional people. Refuse to be respectful, behave as if they are allowed to treat people with contempt and slander. Will take your personal property out of the car. Sell your card without notifying you. read more

No one's ever in a good mood when you get your car towed. To be expected... But I do have to say that Katty was very helpful in getting my vehicle released. Great sense of humor. Not sure why people are so disrespectful to someone who is just doing their job. Thanks again, Katty. read more

Some of my the employee messed up my fenders. As i work on putting the title under my name, they decided to rip my fenders. Horrible front desk service. She is old and impatient. This explains why they have 1.5 stars review. Never do any business here. read more

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LADY ON THE PHONE WAS EXTREMELY RUDE! I was asking info on a vehicle, and she kept being sarcastic for no reason!!!

If I could, I would give this place negative stars. The woman at the counter was so rude, yelling at employees , swearing, using the F word and using God's band in vain. She was very rude to people coming to pick up their cars and complaining she was all alone. I get that she may have been stressed out with her situation, but there's still no reason to behave in such a poor manor. I Hope someone will talk to her about her attitude and behavior and that she will seek to improve her customer service. read more

Fucking rude ass old lady right here Giving me attitudes like I owe her money or something So moody in the morning read more

Arroyo Tow - Rude much - Towing Near Me - Hayward, California

How is this place still in business? They don't even deserve 1 star!!!! Literally the sh!tt!est company ever! Horrible practices, horrible customer service! Just straight sh!T!! Towed my car without my consent, threatened to sell/auction my car, and is now asking ME for money for a car that they could have left alone in the first place!!!!! Hope this place gets shut down one day you guys are evil!! read more

This business is anything but honest and everything that they are doing is morally wrong. They are engaging in predatory practices towards consumers by scouting the streets of neighborhoods that many families park in, looking for cars with expired tags that they can readily tow away in hope of gaining lien titles so they can effectively "legally" steal your vehicle for profit. Some of the staff members even drive fancy BMW's off the profits they're reaping. If anybody else here has been negatively impacted by this company, I implore you to reach out to your local government, seek legal advice through a lawyer, file consumer complaints against the business with the attorney general and Better Business Bureau, and don't give up! You are not alone, and I will be seeking justice for all of us who have been wronged by their practices. read more

Do NOT purchase a lean sales vehicle from these people. They do not follow State of California protocols having to do with vehicle sales, smog or any guarantees. They are condescending and rude. They will sell you a car in whatever shape. The comment made by the sales individual after trying to return a big time lemon was "we don't care if the car burns to the ground after signing our paperwork and leaving the premises". "The sale is final and not our problem" Go call an attorney. read more

Yeah, look no one who has to write a review about a tow yard is going to be happy about it. We all had our cars towed for something or someone bad. I was injured in a scary car accident by someone else's fault. CHP was not helpful but that's another story, I sadly and anxiously watched my totaled 2020 car on the freeway for the last time as I was wheeled away into an ambulance. Given a clumsy explanation that a tow truck will just take my car to some random towyard and oh, call Monday because it's a Friday night:( Tears, pain, broken bone and 3 days later, I find out my car was taken here. I realize folks who run tow yards see some sad and shady shit. I call and speak to a cantankerous older woman who says "photos are not allowed..." now not only am I already miserable about what happened to me but now I have no photos of my car for insurance, evidence and well my own right to know the condition of my car. She explains it's a privacy issue, hmm. Take note of that later on in the story. She does allow my boyfriend to come down to get my belongings since Im too injured to do it. Ok she gets ONE star for that. My boyfriend later told me when he arrived, same woman was making jokes about Asian drivers (um, I am Asian, and this wasn't my fault but she didn't know that...) and was loudly on the phone giving out private info while my boyfriend was within earshot. Hmm, ok privacy rule lol. She again tells him no Photos when he asks to take some. He asked if this was in writing, and she said no it wasn't. Thank God I had insurance who paid for my totaled car to sit in that place for days by someone with this unprofessionalism. Oh, lastly, she "released" my car to my insurance company without my consent. read more

The people here are extremely rude unprofessional they have no care for your car or vehicle or anything they lost my RV and claim they never had it it is so bad I feel sorry for anyone who has their car towed by them don't do it read more

This is the worse place to have your car towed to. The owner is a crook. He charged my nephew $140 just to open the gate, ( the gate was already opened) and another over $200 to get his car. He yelled at my nephew's mom and didn't want to talk to her. He is a bonafide thief. I understand the charge for getting his car out but to tack on $140 to open an already opened gate is taking money right out of people's pockets. He was extremely unprofessional and yelling at the top of his lungs at her. Don't ever deal with this company if you don't have to. This is what they call predatory towing. read more

Worst service and literally have no empathy for anyone. Regardless of the situation, they will run up your money.

Tow companies are a b!tch. I'm not gonna call this company an a$$hole or a b!tch because that's against Yelp's policies (and I want to be a good member of the Yelp community), so these guys are totally not a$$holes or b!tches. According to their website they have towing services 24 hours a day, 7 days a week. When I arrived no one was there and the gates were locked. A sign at the gate said their office hours were M-F, 8-5. I called to make sure I could pick up my car that day. The operator told me that that their mechanic (or whatever she called him) will call and meet me at the yard in 10 minutes. I asked how much this was all going to cost and she told me the mechanic was going to give me all that information. For thirty-five minutes I waited in a shady part of Hayward where I bet drug deals and other illegal things happen. It reminded me of a drug exchange scene at a tow yard in Breaking Bad. Then, there was a group of guys who came out of nowhere and kept looking my way. I totally froze and couldn't run in the car. They eventually took off in their car, I'm glad they decided to leave me alone. The mechanic finally called and said he will be right over. I asked how much this was going to cost, but for some reason I didn't get an answer again. Ten minutes later, the mechanic said he couldn't see me. Ummm... I was right outside the gate. Then he said, "Oh I'm at the yard across the street behind you." Why the freak is he across the street and why the heck wasn't I told this before??? So I walked over to the other yard and a guy came out of a tow truck. He said blah, blah, blah, yada yada yada...then said, "We only take cash." Wha.....?!?!? I have talked to them 3 times and NO ONE mentioned this to me????? I could've stopped at the bank before I came here. Geez! Do people normally have $335 cash in their pocket???? He even dared to say, "Oh I'm sorry, didn't anyone tell you?" LAME! I had to drive to the bank, come back, sign some papers, then he finally gave me the keys. Grrrr......I hope I never have to deal with this company again! If you ever do - good luck! read more

Arroyo Tow - They are open 24 hours if u need your car! $335 overnight Cash only!!!! - Towing Near Me - Hayward, California

They are as crooked as they come. Went to go view and see what was left of my vehicle after it was stolen from my apartment complex. All my seats were taken, but a ugly leather seat was put in its place, and the thieves only took one tire and rim. Hmmm, I feel the tow yard probably did that because now how am 8 gonna drive it. I argued with the manager about me taking my other rims and tires ,he said no! And he told me to leave read more

Hello, the Arroyo Tow business has terrible service, they insult the customer, they make you feel very bad. Mr. Jaime says many rude words and the receptionists also tend to be very unprofessional. read more

Wow- Worst tow yard ever. The woman handling the paperwork was so rude. Gross people and rude. Can't believe the police or county have a contract with these people. read more

I would leave 0 stars. They never know fees and I was stuck waiting an extra 48 hours for them to figure it out. My car was towed there by the Hayward police and neither this company of the police followed up with me in regards to fees and what was happening with my vehicle. I recently discovered they put a lien on my vehicle. The owner was threatening and demanded I pay fees that are unjust and unreasonable especially given the service and lack of good business practice. Please be careful as these people lie about their names and claim they can never give manager info. I spoke to the owner by the name of Jimmy. He is aggressive and unprofessional. I will see them in court. read more

This place is shady as f***. Whoever towed my vehicle f***ed up my wheel alignment and bent my tie rod. It was barely drivable when I picked up up at the tow yard. I took it to an auto body shop who verified my car had been towed improperly and that was the cause of damage. I called to speak with the manager about it and I literally couldn't even finish one sentence without him screaming at me and telling me to "prove it" and telling me there was nothing he could do. He hung up on me mid sentence. I'm more horrified by the way the manager handled things and spoke to me than I am about the damage to my car honestly. A grown man acting like a little child...it's just sad really. read more

Most unprofessional establishment I have ever been to. A sketchy guy who seemed like he was on drugs walked up on me and my girlfriend as we were walking into the office asking us if we were there to pick up a car. Then he took our paperwork even though it wasn't his job. I told him I needed it back to take a photo of it and he told me I didnt need it back. When I insisted, he threw the papers at me. He then proceeded to taunt me and ask me if everything was alright in my head and began cussing at me. My girlfriend has 911 dialed while I began taking a video because we didnt know what he would do next. My advice since we can't all avoid getting towed: Take a group with you, don't go at night, and maybe bring something to defend yourself because this is the shadiest towing company around. read more

Owner and the Lady in reception was very nice and helpful when picking up by hit and run car. Even gave me discount on towing.

Horrible customer service at best. Tow company was called by the CHP otherwise I would not have used this company. They did not except AMEX, ok, but to tell me they would impound if I couldn't give them cash, they are a joke. Unprofessional read more

Extremely bad customer service. The lady is so rude and not helpful. The lady saw us coming and we asked her for assistance. She didn't even say anything. We waited outside the door for social distance and waited for her while she's talking on the phone. When she's done on the phone she started doing some paper works and totally ignored us. I don't know how the management run this company with this kind of employee. Not sure if she's the owner...what a terrible company. Not recommendable. read more

*Please be aware of this towing company* I got into a pretty bad car accident, the hayward pd offered to tow my car to the yard in my behalf (it's my first accident I'm not sure how anything works) after insurance companies told me to take it out of tow we go down Saturday in which there was only 1 driver and he had to call his boss for everyone he was helping. He then tells me I need a police release to get my car out (the police station is closed on weekends). We call Monday morning and the police station tells me I DONT need a release because it was under my orders and to ask to dispute the last couple of days. We go back down to the tow yard only to be greeted 5 mins after we walk in and she proceeds to say "can I help you" with the most attitude I've ever encountered from anybody. I tell her my situation and she says she can't do anything about it and she will take no money off because it comes out of "her pocket". I continue on saying it was your mistake not mine why am I paying all this money. She then starts yelling at me that I need to pay or it's going to collections and turns away to her computer. Anyways, $800 in fees later she tries to act buddy buddy with me saying "yeah I've been called a b****, wh***, c***, etc." Who speaks to their customers that way? Needless to say, I will be seeing them in court for all those extra fees I didn't need to pay. Oh and she said insurance called to come look at the car the following day but she couldn't tell me who and that they couldn't see the car unless it was release to the insurance anyways. She also treats all her employees like crap, saying they don't know anything and telling them to shut up! read more

The driver is speeding, tailgating, and cutting off drivers on the freeway. Very unsafe and clearly doesn't care about the vehicle on board by almost causing more accidents. read more

Guess I have to give them one star in order to write something here... seems like people there are NOT morning peeps!!! Damn get some coffee or happy pills! read more

This is the worst place ever. The scam people out of their money to the max. I am not sure how hayward PD still have a contract with them. I got my car towed yesterday at night around 8pm. I called the HWPD they said it got impounded by ARROYO towing. I called them but they was closed till the next day. So I came there the next day in the morning. I saw HWPD tow price 225 on the TV screen. Mind you I already paid HWPD 235 to get the release forms. So I saw ARROYO charging me 315. I was like why you charging me 315. He say 1 day storge fee and I was like it's not even 24 hours. Then he said oh for HWPD is 6 hours I was like WTF. I said even if i was suppose get it within 6 hours last night. I couldn't because you guys are closed, So theres no way. He said that's the policy I called it out that's BS. He got mad and said if you wanna say that I can have you wait outside for 20 mins before i help you SMDH. I just said charge me so I can go and make a review on yelp. Terrible place terrible people read more

Arroyo Tow - ARROYO TOW INC - Towing Near Me - Hayward, California

My car was took there by alameda police I had to wait 4 days before picking it up because they were closed I was still charged 100$ per day even tho no one was there for me to get my car the lady was stressed and over worked my main question I asked her is that no one messed with my car because I seen reviews saying they had parts missing she assured me no the boys treat the cars like their own well I been hearing clicking noises under my hood note I just had work done so I kno my under hood was perfect but now I'm missing screws that hood down this plastic cover I can literally pick it completely up I need to take my car to Nissan tomorrow to have them make sure nothing is missing and pay to get everything fixed even tho I just spent 800$ getting my car from this place also when my car was took there I was not anywhere near Hayward the person who had my car got arrested but I was never notified that they had my car I had to start calling everywhere to find where it was wtf read more

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This towing company is very shady. My car was towed in front of my house without my consent because the tags were expired but I had just purchased the vehicle & paid registration. I then go to the tow yard grab my belongings in the car & the radio as well as my power tools were missing. These employees are a bunch of thieves! Everyone beware! This is not right, there will be something done about this.. read more

Thiefs car got towed went to pick it up and I'm missing things from my vehicle

Never had to deal business with them but I hope I don't. Yesterday my friend was in an accident in union city and was taken to the hospital. The car he was driving was towed on scene by union city police via a "owners request" tow. Called UCPD and they said 2 tow company were on scene one was Arroyo tow. I called arroyo tow first because that was the first number the lady at UCPD gave me. Lady on the phone at arroyo tow was so rude. And also tried to give me the run around saying "call the police department" I told her I just got off the phone with them and they said your tow company was one of two on scene and she said really aggressively "well it's not us". I feel bad for anyone who actually got their car towed by arroyo tow. Because they have to deal with her. read more

My car was hit and unaware of the accident, Arroyo Towing was whom took my vehicle. I called into inquire, a lady answered the call and was very cold and not helpful what so ever! Called back a male answered and too with attitude! Very rude staff ! 0 Stars Rude Staff on Monday morning! No good!! read more

This Place Is closed Saturday and Sunday while you still has too pay for storage for those days you can't get you car Soooo they doooont stay open 24 hour, Then the phone number the police provided don't work I mean it's full Run around man It piss you off man, my car was stolen damaged yet I have too pay $90 a day or get a notice from collection of a $3000 bill that's gone take 6 months for credit repair too get off man it's messed up and I was the victim read more

Apparently this is the company contracted by our Condo board to "Cruise" the neighborhood for illegally parked cars. Beware- My motorcycle's back tire was parked literally 1 inch in the red zone of of a fire hydrant. This company was trolling the neighborhood and grabbed my bike, holding it hostage for 3 days at a cost of $340.00 dollars. This had nothing to do with the Hayward police by the way. Went down to pick it up and their storage yard looks like something from the movie "Deliverance". The whole thing smacked of some kind of towing scam. read more

Jessica is an Angel. She went above and beyond to help my son when he had an accident. We are so lucky it was her who came out to tow him. She made sure he was ok and showed there are truly good people in the world. We are so grateful. read more