Auto Collision Center provided outstanding service. Raul, the manager, has excellent customer service and kept me informed throughout the entire repair process by providing regular updates and explaining every issue and solution. The quality of the work exceeded my expectations--my car looks brand new. I highly recommend Auto Collision Center to anyone looking for professional and reliable auto body repairs. read more

Someone did a hit-and-run on my driver rear door on Thanksgiving night. I had just purchased this vehicle 2 months ago. A stressful situation was relieved by coming to Automobile Collision Center. This shop is near my house so I decided to come here. Raul, the Manager, and his friendly staff made this process a breeze and I am super happy with the results. Very friendly, polite, and explains everything transparently. I recommend coming here! They even detailed the exterior/interior of my car which I was not expecting! It was very nice of them. Come check them out for your auto damage needs. Happy Holidays! read more

Automobile Collision Center - Repairs of Damage (after pic) - Body Shops Near Me - Hayward, California

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I sent my Tesla here for a repair after being rear ended. I chose this shop because it is one of the closest Tesla authorized shop in my area and they did an amazing job !! No part needed to be replace so the turnaround time were only 5 days. They are in touch with enterprise so renting and dropping off the rental car is ease. read more

Automobile Collision Center - Car fixed - Body Shops Near Me - Hayward, California

Great customer service and was able to pick up my car earlier. Detailed my car as well, which I'm grateful for. I'm glad to have my car back. Great deals and works with customers inquiries. Thank you. I would highly recommend. read more

The repair process went smoothly for my Tesla, even after unfortunately seeing somebody scuffing the car bumper a few weeks later, they were so kind to help me out on buffering it out a bit and also provide a car wash. read more

An update from the previous review is that we just took the car to another shop and found out these folks didn't fix/replace half the things they said was fixed/replaced and charged insurance for. The current mechanic took pictures of everything that the previous paperwork said was fixed/replaced and was not. He's told us and showed us things that were still damaged from the accident and supposedly repaired/replaced by this place. I didn't recommend them after the previous review, and will be opening a claim with the insurance company & reporting them for the things they claimed were fixed/replaced and weren't. There has to be some kind of fine, penalty or punishment for stealing insurance money for things not fixed/replaced as a business. Bad business etiquette and thievery is what took place here. The better business bureau will also be notified. read more

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Well...here we go again. 3 weeks after picking up my car from my hit and run I got involved in another no fault accident when a woman decided to pull out of the curb without looking. Both right side doors ate it big time and they were completely gone and them some. This time around it wasn't a hit and run and she actually stopped to apologize and swap insurance info. Very next day brought my car back to ACC and Raul gave me a puzzled face. "Weren't you just here a few weeks ago?" he asked. "I know, I'm back, I got into another accident!" I replied in disappointment. Raul did a quick assesment and gave me a turn around time of 2 weeks. Since I was recently here I knew the drill and then had a rental car company scoop me up and take me away. I was updated with texts pretty much everyday on where the repair status stood. Got the car back exactly 2 weeks later like Raul said. When they pulled the car up it was literally like "nothing happened" damage wise to the car. Their workmanship is top notch and I'm glad this shop is so close to where I live. read more

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Getting into an accident is stressful enough as it is, but the process of getting your car fix is a hassle in itself as well. I called so many places that were recommended by Tesla but they didn't pick up or said they weren't ready to work on teslas yet. Luckily ACC was able to fit me in for a quote the same day!! I was so excited- finally some progress towards restoring my baby. I went during lunch and they were understanding of my time and tried to get me back to work ASAP. I brought my car in the week after and was told it would be around two weeks. They finished in one and a half and called me to let me know that I could pick it up sooner. I also appreciate ACC for reaching out to my insurance when they weren't responding to me. The best part was they cleaned the interior and washed my car before I got it back. Felt like I was getting a brand new car! read more

Automobile Collision Center - Before ACC worked their magic - Body Shops Near Me - Hayward, California

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Raul was helpful and explained all that was going to happen for my car. I have Geico and they work together. You are updated by text on the status of your car through a system which directs you to call the shop with any specific questions. It was quick and painless and they cleaned my car inside and out afterward. My left headlight wasn't part of the repair but they cleaned it well so it's not foggy anymore as well. I appreciate those little touches. The repairs are guaranteed for as long as I own the vehicle so if there are any issues, they'll take care of it. No complaints from me. I appreciate the communication and the fact that they pick up the phone. read more

Automobile Collision Center - Someone opened their door as I drove by at the gas station. Ouch. - Body Shops Near Me - Hayward, California

My Tesla Model 3 driver side door was dented so I looked for Tesla approved collision centers with 5 star reviews on Tesla's website. Automobile Collision Center in Hayward nearly had a 5 star review so I decided to take my car there to get it repaired. The body shop manager, Raul, was the one who assisted me and he was able to get me an estimate for the repair very quickly. As soon as I got an estimate from the other party's insurance, I was able to schedule an appointment with the body shop on the days I was available, which was really convenient. And although I didn't have my rental car reservation number at the time, the body shop was willing to assist with rental car arrangements with Enterprise. The body shop would send updates about the repair status daily and I was really satisfied with the work done on my car. My driver side door looked good as new and they even polished the interior and exterior of my car which I was not expecting but very happy that they did. Thank you very much Automobile Collision Center! read more

DO NOT BRING YOUR CAR HERE! Aside from their attitude and overall lack of professionalism they had my vehicle for over 2.5 months and never completed the work. Each week they'd tell me my vehicle was going to be ready then when I'd call on the date the story would change. It was odd because the entire time they told me my car was complete and waiting on a cosmetic part. After getting the run around and constant changing dates I decided not to call and just showed up on the date to pick my car up (after the pickup date kept changing 5 times). They were so upset that I showed up that they ignored me for 1.5 hours. Finally I was told that they are doing me a favor and putting my car together now. He was angry and telling me how the shop was rushing to put my car back together since I did not want to wait for them to fix my car. After 2.5 months and them telling me my car was ready and just waiting on a grille I saw that my car was in pieces. I had to stay calm because now I knew they'd been lying and were rushing to put my car together. After sitting in the shop for almpst 5 hours I got my car back and was told how they did me such a huge favor. They said since they had to rush to put the car back together and if anything happened to the car to give them a call before calling Geico to give them a chance to fix it since they had to rush their work for me. I was dumbfounded at how upset the shop was that I needed my car after 2.5 months of them just replacing my bumper. As soon as I got my car home I noticed some old parts on my car that were not there before and my car was driving like something was loose (or in my case like the car was put back together last minute). I called the shop immediately and was told the other parts only look old because of the newer parts they replaced. I'd been calling Geico throughout the entire ordeal letting Geico know that I was exceptionally concerned about this business but Geico did nothing. I explained that my car was not fixed and that I dis not feel safe taking my vehicle back to this shop. It was the worst experience I've ever had with an autoshop and after being with Geico for 10 years with no claims was shocked Geico did not hold them accountable. I got a new insurer and decided to buy the part myself. I took my car to another shop and paid out of pocket to have my front grill installed. In taking my car apart the new auto shop showed me how my car was still damaged inside and showed me the bent parts, missing screws and brackets. They told me it looks like the shop only fixed the bumper and the damage that remains is damaging my transmission. Now I have to reach back out to Geico to re-open my claim and let them know the work that was said to have been completed along with the deductible I paid was grossly incomplete. You have up to 3 years after an insurance claim to follow-up. If this shop has worked on your car within the last 3 years and did not complete the work or did a terrible job you can legally still get your car fixed under the origanl claim. DO NOT BRING YOUR CAR HERE. read more

Raul and his team gave me a quote with a great price, and my car was repaired within 72 hours. if some toolbag ever smashes my tail light fixture again i'm definitely returning to ACC. read more

I am updating this review with paint state on bumper after 2 years. Cracked and peeling. I've tried to get this repaired elsewhere but no shop is taking this repair and called it paint failure from the first shop. I am worried this will never be fixed properly and all shops will turn it away because of this repair... DO NOT TAKE YOUR CAR HERE. LOOK AT THE REVIEW FROM 4 MONTHS AGO THAT ALSO SAYS THEY ARE COMMITTING INSURANCE FRAUD. Fight your insurance and do not let this shop touch your car!!!!! After a bumper replacement on a car with only 2000 miles, they put a refurbished bumper on (?!?!?!) and did an absolute failure of a paint job that is cracking and peeling. They don't care about the repair's lifetime warranty, it's impossible to get a hold of the damage adjuster, it's impossible to get Geico to make the damage adjuster call you. I've been trying for 3 weeks. "it's been too long since we repaired it it's not our fault that the paint is failing,You sure you didn't hit something?". Yes actually I'm sure, in fact a shop already refused this job saying it's paint failure and they don't know what was done to the bumper and they will not touch this car to repair it. I wasn't born yesterday, and grave mistake to treat a woman customer like they know nothing about their car. There is no primer on the bumper and there is no adhesion promoter, the bumper wasn't sanded at all. THE BUMPER WASN'T PREPPED. I'm looking the person evaluating the car in the eye and tell him there's no primer, and he's like "well there has to be primer on it otherwise it would've fallen off already". Really? Seems to be falling off at a pretty fast rate, just that the start was slowed down by the general cool mild weather of the area. That's not even it, I've been told about the exceedingly poor masking job they did around the paint, that I should walk around the dealer lot and see that all new cars have imperfect lines. "It is a one piece plastic texturized bumper, they're all like this". Really? The paint is lifting from the edges on new cars? The paint is cracking on the plastic panels of new cars every time it gets over 80 outside? As if the poor repair job wasn't enough, treating the customer as if they're stupid and gullible is really the cherry on the cake from this business. read more

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3 days after I got my Tesla Model Y, I got into an accident. I called my insurance and recommended this shop. This shop is Tesla Approved! After few weeks, looks like nothing happened to my car and it looks brand new still. (see attached photo) PS. They charged my car before returning to me! read more

Automobile Collision Center - After - Body Shops Near Me - Hayward, California

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DO NOT PICK THIS LOCATION EVEN THOUGH IT IS RECOMMENDED BY GEICO. Peek the other recent reviews on here - you've been warned. It took 45 days to get my vehicle back, and honestly they only worked on it for 2 days prior to my picking it up, and that's because I called in daily to check on its status during the last week. The other 43 days consisted of BS automated text updates that tell you absolutely nothing. When you call in, they just keep promising that the vehicle will be completed the next day, and then it continues to be delayed again and again. Geico won't do anything about it either besides taking the shop's word for it. read more

Recently someone decided to do a hit and run on my vehicle I came to ACC per my insurance and spoke to Paulina who was extremely helpful she let me know what were the steps to getting my vehicle fixed she worked with my insurance as well as enterprise letting me know real time updates. I also felt valued with the text message updates as well as whenever i called in for the status of the repairs. The last place to fix my vehicle did a horrible job and ACC noticed things from the inside that were bad and replaced the entire bumper, headlights, and emblem it looks like i got a brand new car from the dealership. I highly appreciated the excellent customer service i received. read more

Automobile Collision Center - After - Body Shops Near Me - Hayward, California

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This place is a complete scam, respectfully. If you can avoid doing any kind of business with them, I highly advise you do. I was referred over to them by my insurance carrier and was completely disappointed the moment I walked into the shop. Extremely poor customer experience and work. Paulina is completely incapable of doing her job effectively, had poor communication skills, and seems to always not be aware of their job/work status. Not only was the work mediocre but they had a huge oversight on their end with the work being half done and causing damage to my trunk and took no accountability for it. Save yourself the stress, time, and investment by going to another shop. read more

I have my two cars there to be fixed by them from the insurance. They are Very bad, it takes forever to fix the car. And their attitude is very rude And unprofessional. read more

SCAM!!!!! Please stay away from this place they are very aggressive to females the manager Raul physically touched me when the conversation got heated. You're in customer service have some control. They have had my car for 4 months now with no end in site. They only started working o my car right away aftter i came in to see the progress. Since getting my car back from them It has gone up in smokes TWICE and I've had to send it back a total of three times now in 2 months to get things fixed If geico sends you here PLEASE GO ELSEWHERE read more

Took my Hyundai back in January since some jerks decided to try and break into it, they took care of my car so well and even gave it a detailed cleaning. I was notified every step of the way, since I got a rental car through my insurance I was able to pick it up from the shop and drop it off there as well. Pau was super nice and so helpful with the information she provided. I plan on using them whenever it's needed. I also took my Volkswagen Tiguan in January since someone hit it while it was parked. And once again, I was updated and given the same great service that I first got with my Hyundai. Do not look any further go with them!! read more

Automobile Collision Center is a great place to go to for repairs on your car. My car was serviced there recently, and I was highly stressed out about the damages on my car due to a hit and run accident. The service I received was awesome! The turnaround time was quicker than expected I received updates through text messages and/or phone calls. You can return your rent-a-car (Enterprise) at this location too! My Toyota Camry looks perfect! I highly recommend taking your vehicle here you will not be disappointed trust me! read more

I want to update my initial review that may have been a little more harsh than needed. The project was a huge project and they really did a great job on the body work my gripe was the attention to detail after the fact or the "quality control" if you must. These small things can be over looked with a huge project such as this and after speaking with Raul the owner I'm happy with the way things were handled. He made it right and agrees he'll have a talk with his guys. He covered my rental for the extra time needed and did what was right. I'm sure this will be a learning experience for everyone, hopefully for the best. read more

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They did an amazing job on my car! Thank you! The people are great and the service is wonderful. They really took care of my car!

Our SUV got rear-ended and had damage to the tailgate, bumper, and impact bar. The other driver's insurer sent me to a nationwide chain body shop, which wrote a ridiculously high estimate, so that insurer wanted to declare a total loss. At that point, I'd have to consider spending more money to buy a new car - a massive headache. I talked to Jeff at Automobile Collision Center (ACC), who was extremely helpful. He reviewed photos of the damaged area and recommended I go to my own insurer (Geico) because there was no way the car should be considered a total loss. I made a claim with Geico, which had the car towed to ACC on June 22. Raul of ACC sent me multiple emails with updates. He said the expected completion date of July 5 and sure enough, the car was ready on July 5. The car looked brand new. I really hope that I won't be in any more accidents, but if it happens, I'm going to ACC ASAP. read more

I am very happy with the collision repair. The process was smooth, and they are very fast repairing the car. The work and finishing is good and looks like factory. read more

They did a great job keeping update on my car progress. I had best Experience. My car looks great read more

Automobile Collision Center - Body Shops Near Me - Hayward, California

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PLEASE PLEASE PICK ANOTHER AUTO BODY SHOP. LOOK AT MY PICTURE!! Do not get your vehicle fixed here. The picture speaks for itself. I am asking JEFF to honor my BBB complaint for them to fix my backseat. Their response was acting like this never happened so here is a picture showing the damage they did to my vehicle and the damage to my backseat from removing the parts from the front of my vehicle that they wrecked!!! This auto body company which has numerous locations has a practice of storing dirty, oily parts on their customer's leather backseats after breaking down the car for repair. This picture was taken by me after I took my car to this auto body shop to have a windshield fixed. They are an authorized Geico shop. When picking up my vehicle one of the workers there (you can see my previous review) was bringing out my car and wrecked it into the rental causing front in damage. I was appalled and it gets worse from there. The owner was very rude when trying to get them to fix my car from a mistake they made. I came to view my car while they were repairing it and found this what is shown in the picture. Is this what is going on behind the scenes at this body shop? Have other customers found that their backseats are messed up and asked why just to be told that your backseat was that way before you brought it in. If you have had your car fixed by then at any of their locations and have backseat damage like I still have then you should go after them because this is PROOF on how they do business behind the scenes. I fought with them to have my backseat fixed but little to my knowledge the backseat cover was replaced and now the springs are pocking out of the seat probably from all that weight of the parts for I don't know how long they were stored on my seat like that. Of course I went back to them and ask them to fix this and they said NO. So I am coming here to warn everyone so they won't have to deal with this just to not come here. I am a mother of an Autistic child (they know this as well and don't care). I use my car to drive my autistic child to his necessary doctor appointments every week sometimes as far as 2 hours one way. My autistic child sits in the backseat and this is where the spring is poking out of the seat. How am I supposed to get my autistic child to his doctor appointments. This is just EVIL to treat someone like this especially an autistic child. read more

Automobile Collision Center - This is how this body shop stores the parts to your car after they break it down for repair - Body Shops Near Me - Hayward, California

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If you value quality work and attention to detail this is NOT the place. Have taken two cars to this shop and both times the work has been subpar. Talking to insurance company now so I can take car to another shop to get corrected. Last time I make the mistake of going there. read more

GREAT SERVICE... OVERALL 94% Being the original owner of my Lexus, I am aloof to ANY auto-repair centers of being capable of restoring my work-vehicle of 3 years. Paulina expected my vehicle back in less than a week, what's a few more days? (About 2 and a half.) Overall the acceleration rate is deemed average (compared to when it was new,) and my headlights seem a bit less bright. read more

Automobile Collision Center - Body Shops Near Me - Hayward, California

Unfortunately had to come back to my favorite auto shop. Raul took care of me like he was family. I always recommend this place to everyone I know, thank you for the smooth process! read more

Raul & his staff were very professional. Anytime I called to check in Raul & staff explained everything perfectly, great service thank you. read more

Catalytic converter seemingly disappeared after taking it to this shop and leaving it with them for a few days. When I called to inquire about it and shared that two men from my neighborhood thought they saw the catalytic converter shortly before it was taken to the shop, they IMMEDIATELY became defensive, saying that the two men probably didn't know what they were looking at. They claimed they had photos but when I asked for them, they said "we can't do that." Suspicious, anyone? It's hard to say whether or not it was stolen under their watch, but the way they handled it was not professional at all. Even before this fiasco, when you walk in, you'll notice a bunch of people hanging out who don't seem like they want to be there. I'd rather take my car to someone who appreciates customers. read more

Staff is great, they may be busy at times but they work with you and get the job done right. Customer service is good and Raul has been on top of it. Thanks for all the help! read more

I brought my car here after running over a piece of a truck tire (fml). I am ensured by Geico, so I chose this place based on their connection. Raul helped me out from day one, til the end of the days of my car repairs! He was nice, honest, and helpful through the entire process! Everyone that works there are friendly as well. I liked the service here, so I'd definitely recommend their shop if anyone was looking for a collision repair spot! They send updates frequently as your car is getting fixed as well. Thank you for everything! read more

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car looks great just like new. took Amin to get parts but I guess that is common everywher. I would come back for services if needed . read more

Cannot recommend this place highly enough- great communication, excellent work and a beautifully repaired repaired car delivered 2 days early! read more

My Tesla car got rear ended on the freeway during the holidays. Basically the worst time to add more to your plate. They were able to make the process super smooth for me. They kept me updated on the status of my vehicle and did a fantastic job. My car looks good as new and they even helped coordinate a pickup and drop off from Enterprise for me to make the process very smooth and easy so I was able to save time. Thank you! They're also Tesla certified and specialize in the repair and paint for Teslas! read more

Everything was great, customer service was great.Repair was great Having to put a $100 deposit down because some idiot doesn't know that a stop sign means stop and decides to hit me wasn't great. Why did I take away a star you ask? Why did you take away my plastic that was in my car and leave a dirt mark on it when it was supposed to be detailed and all sparkly clean? Seriously, what on Earth are you going to do with one sun shade because just one is in the car, when I called and I told them they said I can come back and get it ,but I think you should keep that one sun shade I think the other one will be lonely but you just keep it because days will be hot. You shouldn't touch people's plastic I'm really sensitive about that you know some people keep that on the sofa for years a bunch of freaking weirdos do that, yeah well I'm that weirdo. Yes I would recommend. read more

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Sometimes we as consumers forget what customer service entails. Customer service is the support you offer your customers -- both before and after they buy and use your products or services -- that helps them have an easy, enjoyable experience with your brand. But customer service is more than solving a customer's problems and closing tickets. Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice -- phone, email, text, chat, and more with the help of customer service software. With that in mind, ACC really kept to the customer service standard and checked all the boxes. Raul was really a big help in it all, so a big shoutout to him! read more

Great service For being my first ever experience with body work this was great! I was late and forgot a few things in my car that I needed to get out the day after. And they were so friendly and very helpful throughly the whole process. The text updates were very helpful and having a rental service at the collision center was so convenient. Highly recommend read more