Got into a car accident and went through the other party's insurance (Geico) and this was the place that had the best availability for an appointment. I have a Prius Everyone was SUPER professional throughout the whole thing, especially because I was a little lost when I first arrived. The whole drop off appointment including the forms, walking out with the estimate person took only 20 minutes (I had damage to my bumper so it was pretty straightforward). They also partner with Enterprise so I got picked up from this location to Enterprise, and when my repairs were done I also left the rental car at Chilton and they took it back to Enterprise after. They also gave my car a light wash after everything was done. Very local business vibe and not over-corporate if you get what I mean. They were super communicative and called me 2 days earlier than expected that the repairs were done as well, and there's text notifications used as well. 10/10 experience of what was a large inconvenience, so I'm happy to support them! read more

Wanted to get service but they didn't treat me right. Rude attitude towards customer. Stay away. I like Husteads Auto Body better.

A lot of racist employee, can't even go inside without getting harassed first. They also said that they can't understand me even tho I was speaking in english. read more

Solid... always there when you need them. Very large place, but still able to care for you like a local small business. I used them 10 years ago, and nothing has changed. Great results and they handled my insuarance beautifully. read more

This place was the first recommendation given to us by our insurance agent regarding some body damage that happened to our car when it was parked. After we took the car in for an estimate, they said they would contact us once they did whatever it was on their end. After more than a week, these guys never called us so when we inquired about the estimate, they said that they already ordered the parts and that we needed to bring in our car in ASAP. Of course we told them that they never contacted us to confirm this order/work and that they should send the parts back. Whether they actually ordered these parts is highly questionable. We let our agent know what happened and they seemed upset and rightly so. As you can see, most of the people that gave high ratings to these guys have very few reviews so extract from that however you want. I definitely wouldn't use these guys in any way in the future. read more

They did a great job on my Tesla Y bumper very professional, customer service reps are great

This is the second time I brought my vehicle to them and gena is my go to person don't get me wrong every single person there is amazing but gena been helping me since since day 1. These guys do amazing work in a timely fashion with great communication please if you need any great quality work done and great customer support/service please visit CarStar auto body repair. These guys are not just workers they are your friend for real read more

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Upon entering, your team was very welcoming and instructed me on where to go. The whole process was so smooth! You guys fixed my car in less than a day and that's amazing! I was basically in and out. When I got my car, it was so sparkly clean. I appreciate everyone there! Great service! read more

All was good until I picked up my car and was told it would be an additional $125 than quoted. They said that they had a "pickup and drop off fee". If you like being taken for undisclosed fees, go here. read more

i did an estimate and its been a week and they dont have the quote ready , not recomended. ! dont waste your time !

I want to thank Dale and all at Carstar Chilton Autobody for doing a great job restoring my auto in a timely manor. They said it would take 5 days but a part did not come in and so they made extra effort sent someone out to pick it up. They were very professional and sent me texts about my auto progress. read more

All around great experience! Fair, friendly and fast. Cant recommend this place more.

Went by the other to get a dent fixed talk to the manager Vince. He took care of me awesome pace great guy as well

I brought my car in back in October for minor repairs to the lower left hand passenger side door. I have triple AAA insurance and although LA Smith and Sons was not a prefered AAA body shop we used them anyway because we had had positive experiences with them in the past.  It took approximately 3 weeks and the end bill was $6,248.36. The car look great so I wasn't going to argue with the cost and all we had was a $500 deductible.   A little over a month later I noticed rust coming through in the repair area. I couldn't believe it. I brought it back and the owner took a look and agreed it was faulty work and he would repair for free. Ok it was a pain, but fair enough. 4 days later I picked up the car and it looked as good as new. WOW Sure enough 3 weeks later I see the same rust appearing! WTF!  I immediately call and they say come on down.  Although there is now another name on the sign out front "CARSTAR Chilton Auto Body San Leandro" chiltonautobody.com/loca... The guy looks at it and says he will talk to the new owner.  I call a few days later and they say "Sorry, we will not be honoring any work done by LA Sons prior" WTF??!! I will post the pics shortly. I recommend if you use "Carstar Chilton" you make sure you know the affiliation and who will be doing your work. I will not be going back to this place and I will never go to another non approved by AAA vendor.  I am now stuck with paying out of my own pocket.  I found another reputable repair shop that said they will do it the way it should have been done the first time for $500-600. You would think Carstar would honor this work when you make a respectable transition from one firm to the next. Seems fair right. Something tells me it is the same operation under a different name. hmmmmm. A good way to get out of past debts?? Could be. Same guys working and running it?? Most likely. read more

Nice, clean shop. Gina, Dale and Tiffany were very professional, friendly, informative and text kept me in the loop from start to finish. Vehicle was returned clean and the work done was impeccable. It was so close to where I live and happy to have had the repairs from someone rear-ending me done by CARSTAR Chilton Autobody. I hope there wont be a next time,... but if so, I know who to trust. read more

Amazing! This is my second time bringing my vehicle to CARSTAR Chilton in San Leandro. The staff, Tiffany and Gina, are professional, friendly, and honest. It's hard to find a body shop that is honest with you each step of the way. They always reassured me my vehicle was in good hands in many different ways. I appreciate this shop so much. I recommend them to everyone; my father has now had repairs done to his vehicle and agrees with me, as he stated, "I'm only going to them from now on." Thank you all so much! read more

I had a good experience from start to finish. They did a good job following up with me and keeping me informed and even got me a ride to the car rental place to pick up my rental car. I just picked up my car and it looks great. Thank you! read more

On June 3, 2022 I was in a scary freeway accident, and after consulting with State Farm, my insurance carrier, I contacted Carstar Chilton Autobody in San Leandro. Everyone who answered the phone was friendly, sympathetic, and efficient. It took 13 more days for State Farm to extract my little Prius from the original towing company, but they finally delivered it to Carstar on June 16. The whole time, Carstar remained available to perform the repairs. They communicated by phone and automatic text every time an estimated time occurred, advised when a part was delayed, and returned the repaired car to me on July 2. Unfortunately, on July 11 the car "hit a snag". The hard plastic shield under the engine detached and started dragging on the ground. I couldn't drive it! So the next morning I called Carstar. Tiffany answered the phone, and her immediate response was, "Bring it in and we'll take care of it." Then she asked if I had a towing service. (Yes, I have AAA.) I delivered the car to Carstar about 10:30 am. They replaced the broken shield and had it ready for me the same afternoon! No charge. Many businesses would have tried to weasel out of that second repair, saying it wasn't their fault. But Carstar Chilton San Leandro immediately took the position that I, the customer, was right, and fixed the problem promptly. I was extremely pleased with the service from the first phone call to the second quick repair. As an extra bonus, whenever there was a short delay on the phone, instead of boring '80s Burt Bacharach covers, I was treated to the simple piano melodies of early Mozart! read more