I don't even know where to begin, my experience with Don's Body Shop was nothing short of great customer service (especially from Philip, who answered my calls/texts and questions ASAP every time). They did a great job at the extreme repairs my Jeep needed after getting into a horrible accident. NO one wants to go through an accident or having to work with insurance claims, but if you have to.... this is the place to go. Thank you to the entire team at Don's Body Shop! 10/10 would recommend! read more

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Perfect job These folks finished all the work way faster than expected. Loved the fast service and the professional work read more

I was referred to Don's Car Shop by my AAA insurance after a hit-and-run collision, and I'm so grateful they sent me here. It was a really stressful day, and even though the shop already had a full schedule for the next day, they still found a way to squeeze me in because my car was unsafe to drive. I truly appreciated that. Duy was the person who helped me from the moment I arrived. He assisted us right away, was extremely accommodating, and walked me through everything since this was my first time dealing with something like this. My car was finished earlier than expected, and the work looked flawless. I couldn't be happier. Thank you, Duy, and thank you to Don's Car Shop for making a tough situation so much easier. Highly recommend! read more

No one likes the inconvenience of going thru the process of accident claims, however they make it easy and painless. All the insurance was taken care of, a rental was coordinated for transportation, and when my car was ready, I just had to leave the rental there. This place gets it done for you read more

So I ran over an RV block on 589 one night and it tore up the front and undercarriage of my car. I took it to Don's for repair. The service was great and they are knowledgeable, friendly and professional. Unfortunately because of my make of car, there was a part that was really hard to find. But they found it! They didn't give up. I really appreciate their resourcefulness and tenacity. I have had no problems with the car since it's repair. I did go through my insurance so as far as value I have to say it was a good deal for me. Especially knowing the effort they put in to get my car right again. read more

Don's Body Shop is small but fast. We used them in the past to repair the inside of my car from a break-in last year (2025). They have excellent customer service. Phillip was communicative throughout the entire process while my car was in for a bumper repair. Since I was paying for the repair out-of-pocket, I especially appreciated him working with me on the pricing. Overall, I was very pleased with the quality of service and the convenience of the location and that my car was there for less then 5 days! I will use them again for return body work. read more

BEST BODY SHOP I'VE EVER DEALT WITH THUS FAR! Great repair job & quick turn around time! My rental was booked for 20 days BUT I got my car back in about a week--PLEASANT SURPRISE to say the least. They've got coffee, candy, comfortable seating and good entertainment, too--if you care for it. read more

I was referred to Don's by AAA auto insurance. Unfortunately, I came out of the movie theater to find a few people by my car and they told me someone backed into my car which used it onto the pole in front of my vehicle and put a dent in the back and broke the grill. I guess grill's are plastic these days. Who knew? In any case, my contact at Don's was Sado. My car was fixed in a week and I feel it was a smooth transaction. I would use Don's again in the future if I have to. read more

Don's Body Shop is located off to the side on a semi-busy street. Although, there is not much parking out front, the employees will take care of you and if needed, they will help move your car for you. Service is great and it is an easy process to drop off & pick up your car as well. Also, they are efficient and quick to get your car fixed and back to you in a timely manner every single time I had been here. This spot was recommended to me by my uncle, who have been coming here for many years. Sado is the one who mainly helps us whenever we come by with any problems or concerns. They also make sure to keep you updated on the status of your car, as well as address all the concerns that you may have. Overall, if you want your car done right, and to be in and out of the shop quickly, then this is the spot to bring your car(s) for any repairs. read more

It was only a few days before my wedding and I was coming home from shopping. I was literally about 3 blocks from my house. When I was rear ended by a young lady who was not paying on attention from being on her phone. I filed a claim through my insurance and they connected to her insurance. And I chose Dons body shop, I have never been to this body shop before however I am so glad that I did have them work on my car! They were very responsive and made sure to always update me on anything that changed! When my car was finished they called me right away to let me know that my car was ready to come home! I also have damaged to the front of my car from someone backing into my car unfortunately I feel like my car had been a hot magnet. But I am definitely going to have Don's body shop fix the front of my car as well. I definitely recommend this body shop. read more

Don's Body Shop - Before pictures with damage to my Honda Civic - Auto Repair Near Me - Castro Valley, California

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This shop is outstanding, and they really went above and beyond for me. I couldn't ask for better service than what they provided. Repairs were quick, and Sado communicated with me every step of the way to make sure I was informed about the current status of my vehicle. To top it all off, they had my truck washed and it looks great. Don's is the only shop I'll ever consider using in the area from now on. read more

BEWARE! Under new ownership. We have used this shop for years and referred quite a few people. Never had any problems until now and came to find out they are under new ownership. We were quoted 3-5 days for some repairs. By day 4 we had not received any communication from the shop so called to check up on it and were told it would be ready Friday, which would have been day 6. At that time we were ok with the extra day. We called again on the morning of day 6 (Friday) and were now told they are just now starting to paint it and now it will not be available until Tuesday or Wednesday following Memorial weekend. As we had planned our weekend around having the car, this was super frustrating. No good reason was ever given for the delay, except they ran out of time. I talked to multiple people trying to get answers and they all just said sorry and shrugged it off. They refused to offer any kind of compensation for the lack of communication and misinformation provided multiple times. The repair itself was fine, but if you value your time, and appreciate communication, we do not recommend you use this shop. We will not be back. read more

Recently had my Prius repaired here - very satisfied with the workmanship. They promptly acknowledged and followed up on a minor issue I noticed after picking up the car. Great communication, professional. I'd happily recommend Don's Body Shop to my friends in the future. read more

Recommend as a AAA preferred provider, Don's Body Shop did a great job repairing the body damage to my car caused by a distracted driver. Duy (customer care/estimator) provided great insight into what was needed and the processes involved in getting back on the road as quickly as possible. His timely communication and fast responses were appreciated throughout the whole process. Overall, satisfied with the results and care. read more

What a great and friendly body shop. At Don's they did such a great job at the repair my car looked brand new. They even patched up one of my tires that had a hole that I didn't know about as a courtesy (I thought that it was just losing air because of the accident, turns out it was a nail that I drove over before taking it to them) Fantastic job guys I really appreciate it. Highly recommend this body shop! read more

Don's Body Shop - Hit & Run accident - Auto Repair Near Me - Castro Valley, California

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Amazing people work here. Duy went beyond to help me find my missing parts and was kind and patient. I really appreciate the warm environment that they have at the body shop. read more

About 4 years I brought my truck there. Huge mistake. Not only did they not fix the problem after some one hit me but made it worse. Driving on the 580 with a client in the car, my tire fell off and I had to maneuver across multiple lanes to the shoulder. They almost killed us. When I went back in, they did not want to help out at all. read more

Don's Body Shop was great, can't recommend them enough! Their customer service was top notch -- I didn't have to do a single thing with the insurance company. They handled everything from start to finish! I got text updates on the status of my car, so knew exactly when I could expect it back. And I got all OEM parts on my Mercedes -- looks good as new! Shout out to Sado for taking such good care of me! Will definitely bring my car back next time I have any issues. read more

Don's Auto Body was great. I mostly communicated with Leticia and she was always quick to respond and answer my questions. They got my car done with a quick turnaround, even after I threw in an extra claim to fix unrelated damage mid-way through. I appreciate all of their hard work. Bonus for having a kid friendly waiting room so my toddler could play and color while I handled business! read more

They met the completion date established day one. Stayed in touch with us weekly. Great guys to work with. I recommend this business wholeheartedly! The repairs look fantastic! read more

Where do I start. Well I guess first thing, how did I hear about them? I was referred to Don's via a good friend of mine who has been taking his cars here for body work. Although I did check out a handful of other body shops and read reviews of other shops, who also produced very great ratings (just like Don's), my gut told me to just come here since there was already a great rapport about this place and in specific the person who helped me with the entire process, shout-out SADO! At first I was hesitant and thought "why don't I just take my car straight to a Mercedes." I was apprehensive because of the concern that a lot of body shops are inexperienced with European cars due to the challenges that can come with European cars/parts, etc, but I later found out that not all Mercedes have a body shop and take cars to a partnered body shop anyways, so ultimately I just took my chances and listened to my friend's advice on trusting Don's (also since my friend had also taken his European cars there too!!) And I don't have any regrets on that decision at this time! It was because of my initial interaction with Sado that made me feel safe about leaving my car with them. He was informative and transparent and pretty much told me he would handle everything once I filed the claim with my insurance, and he did just that. Sado kept in touch with me and always kept me updated whenever I asked for it and whenever he said he would- Kept his word!!!! Even though the repairs took a bit longer than what was initially estimated, the car came back as new as I bought it; You wouldn't have known anything had ever happened. Naturally I was getting concerned about why things were taking longer than expected but again, Sado kept me in-the-know and was never impatient with my questions and needs for updates. Some things to keep in mind though: 1. Appointments only, so I called to make an appointment to have them look at my car 2. You cannot submit photos of the damages for a quote (other shops allowed me to do that, which is why I mention this) 3. Things may take longer than what was stated because things change once they open up the parts and see the interior. Best to be patient and let them do their job because you want the best work done to your precious car! 4. If you go through insurance, once your claim is filed, you just hand over the claim number & they legit take over everything from there. I did not have to talk to my insurance once after my claim was made! Not about payments, not about anything...Took some weight off my shoulders! In all, I 10/10 recommend Don's body shop. I didn't feel pressured at all by Sado to use their shop for repairs; he understood that I wanted to explore other options and was very respectful of that! The mechanics did an amazing job with the body work and the shop coordinated the entire process with my insurance & Mercedes to recalibrate my car. All I had to do was wait and get updates as the weeks went on. Thanks again SADO & the entire team at Don's. I will be sure to refer anyone I know who needs some body work done on their cars, to you!! read more

Don's Body Shop - AFTER! - Auto Repair Near Me - Castro Valley, California

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I am giving it a 1 so I can write this review they have had my car since Aug 21st JUST CALLED TODAY saying they did not have the part to fix it, asked why did you not call leave message etc. said they did checked vm on today NOTHING so my car has set there for this darn long I noticed when I took my car there the time before this their customer service is just not the same as as far back as 1 year. This was under an insurance claim too, very shoddy work poor customer service and customer communication, it was like NO BIG DEAL to them. In my mind it was getting fixed never did I think just sitting outside with NOTHING being done I will never use them again and I suggest you go to G&C used them before they were great it is in Fremont tried to go closer but closer not better for sure. read more

The service was excellent timely and efficient if I ever need a body shop again I would go back. I wasn't recommended but I was use to seeing it going home so I took a chance I'm glad I did read more

They provide great customer service and the quality of their work is great. I was in a fender bender and took my car to Don's for repair. The communication they provide is great and best of all you can't tell my car was damaged at all. read more

The service and body work was very good quality. I got hit in the rear on my Honda Odyssey and had to replace my bumper and dents in the rear tailgate door. After the repairs, the color match was great and the dents gone. They were efficient in how long it took for the repairs, and they worked well with my insurance company. Sado was very personable and easy to work with. I also had them install a rear hitch on my Honda CrV for my bike rack and they did it within an hour. I highly recommend them! Ron W. read more

The people and service at Don's Body Shop are top notch! Sado, the manager is so wonderful. Friendly, efficient, knowledgeable, and so thoughtful. Constantly thinking about my concerns dealing with the insurance company and things that I did not consider to be needed, all due to his experience with the entire process. He had parts already ordered promptly, so that when the okay came through they were ready to get to work. The car was ready when he had predicted. He suggested that I do a "swap out" with the rental car company (I had never been offered or heard of that before) and it was wonderful. The normal hassle of returning the rental was gone. The work yard is clean and well maintained, the office is comfortable and welcoming and the office staff is #1. I will be coming back again, if needed, and will definitely be referring them to my friends. read more

mad love to Mario and Sado for their excellent customer service and attention to detail with my car. Sheesh, my car was super clean when I picked it up and was beyond happy with the overall results. Thank You all for your hard work! *mind you, my car was only in their shop for a week and a day* read more

Don's Body Shop - Auto Repair Near Me - Castro Valley, California

I had some damage to my car by a neighbor so I wanted to get a quote for the damage before I went thru insurance as I had no idea what the cost would be. Decided to check out Don's Body Shop as is close to my home and I have seen it for decades in this location. After pulling into one of the few spots outside the gate I went into the office to talk to someone. The waiting room was empty first thing in the morning and it took a while for someone to come to the plexiglass window. Once someone came I asked if they are able to provide an estimate for my body damage and without saying a word the guy just pointed in a corner of the plexiglass. Among dozens of stickers on the glass I saw one that said "by appointment only". I told the guy I was sorry and didn't see that among all the stickers and asked when I could schedule an appointment. He pulled out a business card and tossed it to me. For the first time he spoke and said I would have to call. I was like seriously, I'm right here now and would like to make an appointment. He gestured back to a computer 20ft behind the main desk and said he had to make the appointments over there and couldn't take them in person. After that he walked away. I walked out leaving the card in the lobby and went to another body shop on the Boulevard which provided 1000x better customer service (the bar was extremely low!) Ironically, I ultimately had to go thru the insurance of the person who hit me and their insurance adjuster was really pushing me to use their preferred body shop as they could guarantee the level of work and service I would experience. I asked for the shop name they wanted me to go to and they said their preferred shop in my area was Don's! You can bet I gave them my other shop's details and won't ever use insurance that recommend Don's after not being unable to provide even a low level of customer service. Too many other better options in the area. read more

Thank you Don's Body Shop team for the excellent work on my MDX! Getting an estimate from Sado to fix my fender was quick and efficient. I really appreciated the updates throughout the whole process. read more

Don's Body Shop - Outside of shop on Grove Way. - Auto Repair Near Me - Castro Valley, California

Last month my car was hit and scratched in a parking lot. The lady at fault filed a claim with her insurance and Don's Body Shop was on the list of places to chose for the repair. I called and dropped off my car that same morning. Mario, the estimator was very professional and helpful. He took photos of the car, explained the paperwork and the process, and contacted me with an update. Thank you to the entire team! You are all amazing! My car looks brand new. It was ready in 2 days, not 3-4. I received a detailed report of the work. I cannot express how happy I am as a customer and I'll return if there's ever a need. Below are before and after photos of the back of my car. read more

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Best body shop ever. Quality of work plus exemplary customer service equals a fantastic experience. Will never take my car anywhere else. Period read more

Thanks to Don's Body Shop staff for the great service. Staff was responsive and communicative throughout the process. They helped things flow smoothly. I highly recommend this place. read more

My Ram van was rear ended. Don. handle everything! A+ business to deal with. Sado picked up when I called. Than called back when needed. I really do hope Don.s services arn.t needed in future.lol If so, I.ll be back. Again Class act business!!! read more

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These guys are great. Customer service was excellent and my car looks as it did when I bought it. I had a dented fender in my '19 Honda Civic and they replaced the fender and paint matched it perfect. Sado is a great guy to talk to down there. 10/10 would recommend. They also fixed another family members mirror years ago and it was as good as new. Fair prices and quality work. read more

Don's Body Shop - Dented fender - Auto Repair Near Me - Castro Valley, California

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Rarely do I review a business because my expectations are always set at the highest level and I normally receive eye level or lower service experiences. However, Don's Body Shop exceeded my expectations over and beyond. General Manager Sado Duqmaq and his team promised and delivered the most outstanding professionalism and customer service that I have experienced. I took my vehicle there for an insurance repair and was so impressed that I took an older car of mine there to have body and full paint work done. Amazing work!!! My 2006 Lexus looks brand new today in 2021 Highly recommend Don's Body Shop to everyone Stephan read more

On budget. Detailed oriented. Clean. Full transparent plexiglass between office space and customer room. Smiling attitude. Car needed repairs for fender and bumper scratch plus bend. Little delay, but repaired as new. Was informed on a daily basis about the status of the repair. read more

Extremely rude staff. Called in to book an appointment because of the reviews and the employee who picked up clearly didn't want my business. Dude sounded like he didn't even want to be there. Learn how to talk to people. read more

I got into a 3 car collision my vehicle was the middle vehicle. So you can imagine the damage front and back. I took it to Don's Body Shop and they did an amazing job.My vehicle looked brand new when I picked it up. Plus the customer service was A+. Sado Duqmaq was the estimator who made sure we were taken care of. He was constantly in contact with us via text and call to update us on the progress . Thank you Don's Body Shop Team. read more

Worst shop I ever dealt with! Estimator was rude and unprofessional! There are other shops that can accept my business.....

I've had Don's fix my cars a few times and they are great. They are honest and fair and stand behind their work.