Was really impressed by the SafeBuy service - the most important thing was a felt that the guy…read more(sadly, I didn't catch his name) was on my side - as he put it, it's not his job to make people happy, but to tell the truth. Buying a used car is always a bit nerve-wracking, but I was pretty confident that our recent pick was a good one. Still having a pro (and he seemed to be a real pro) pick over every last detail, rummage through the details of the OBDII logs and tell me a pretty complete story of what had happened in it's history. Better still, we got a test drive together and I saw him put the car through its paces (brakes, acceleration, steering) in a way I wouldn't have know how to. Really helped me buy, and it's been a great car (so far!)

Had a great experience. The owner responded within a few minutes of my inquiry, and was able to…read morecome out and meet me to perform the PPI later that day, and went over the results with me. He was pleasant, responsive, on time, efficient, and charged me a really reasonable price. Highly recommended, would totally use this service again, and really went a long way towards peace of mind for my first used ev purchase. Thank you!

Good and dependable mechanics. Well worth the price. I have 2009 model Toyota and a Nissan. High…read moremilage and old cars. But they keep em running smooth.

The mechanic Javier wasted my time on multiple occasions even though I would provide the best…read morecommunication to not make it a rushed inconvenience job. When I was trying to pre arrange to bring in my car to get checked on he wanted to have it there on his time and not mine. Once I agreed to his time and date he acted like he gave into what I needed he asked why I showed up that day and claimed he agreed to Monday. But I'm a very meticulous person I had Friday on my calendar he even made a comment for me to uber to work bc I said It would be an issue to bring on a work day and a non issue on my free day. When he finally got the part for my car he waited until I showed up to tell me the part didn't work out. So he left it in when I asked why he didn't simply communicate with me and put my old part back in he said it was too much or double the work. Then later proceeds to call me to say he needs the car back to take out the part and put my old part back because he needed to return the part. Very strange bc he could've saved both of us some time just doing it then and there. When I asked for my money back he said he was going to deduct 100$ for the "work" but I don't think it's just taking in consideration that my car was not fixed. He ordered another part and claimed it arrived broken so I'll just take it to Honda and pay whatever their fee is to get it done correctly. He also refused to give me any invoices / itemized receipt for the parts / work being done. Saying it would've been more to write it up in the shop meaning I don't know if I'm being charged accordingly or overcharged.

It was my first time working with Ramiro and he was great! He was professional, friendly,…read moreknowledgeable and most of all, HONEST! I had him inspect my daughter's car to get an assessment on what she needed to get done and since it was a second hand car (her first car), I knew there were going to be issues. He charged a reasonable rate and provided an estimate on each items so that I can be aware of the cost when we finally decide to get the work done. I also had my brakes and rotors replaced and my car is driving so much better now. I didn't know what to expect, as I never used a mobile mechanic and I must say, his prices are quite reasonable. I will definitely be calling Ramiro for our future automotive repair needs.

My headlight restoration looks awesome and I'm looking forward to seeing better at night!read more

Every person over there is very professional, makes you feel comfortable, and is straightforward…read moreabout everything you need! I went there for transmission fluid change and they took care of it at a fair price! I would definitely go back for any auto needs!

My Toyota Prius hybrid system failed on my way to work and luckily found Javier's shop! He and his…read moreteam helped push my car into the shop after the tow truck left it on the street. Having a car breakdown is a little scary for someone that doesn't know anything about mechanics, but he was very patient and kind in telling me what steps he was going to take with my vehicle. He ran a diagnosis to gauge what the root issue was and shared the information with my fiancé and I so that we can make decisions on what to do. I appreciated his knowledge, connections, and overall trusting presence. Would we go back to J&J? Definitely!

Shaun was very responsive, I sent out my request to 5 different places and he was the only one who…read moreresponded within minutes. He is a mobile service which makes buying a car a much more convenient process! He is thorough in his work and informed me of what needed work and things to consider. He knows his stuff! He is also very great to chat with. A lot of wisdom and the mindset of an entrepreneur through and through. Will definitely recommend him to anyone else in the East Bay!

Thank you so much Shaun for coming to take care of my car. I am very disappointed in my previous…read moremechanics so I was grateful he was able to take care of me right away, and really accommodate my schedule. Shaun went above and beyond and all from the convenience of my home. I will definitely recommend him to friends and family. Be Blessed

I had one of the best customer service experiences I've had in a long time at Doral Auto Repair…read more Before even coming in, John was incredibly helpful over the phone. After I told him my make and model, he suggested I pick up a replacement headlight bulb just in case and told me to come in anytime--no appointment needed. When I arrived, he immediately came out, had me open the hood, and took a look on the spot. Within less than 3 minutes, he had the new bulb installed and working perfectly. What really stood out was what happened next--I asked how much I owed him, and he told me there was no charge. That level of honesty and kindness is rare these days. John didn't try to upsell me, didn't waste my time, and didn't treat a small job like it wasn't worth his attention. He handled it with professionalism, efficiency, and genuine care. Because of that, Doral Auto Repair has earned my trust. The next time I need any work done on my car, this is exactly where I'm going. Highly recommend.

Rating: (1 Star) I…read moreused Yelp's "Get a Quote" feature expecting a straightforward price estimate. Instead of receiving a quote, I got what appeared to be an automated response telling me to "come in." The message looked scripted and didn't address the request for pricing at all. After I replied again asking for the quote Yelp indicates businesses will provide, the same scripted response was essentially copied and pasted back to me. Only after pushing further did I receive what seemed like a more direct reply stating that their insurance does not allow customer-supplied parts due to liability concerns, followed by a note that they offer a 3-year/36,000-mile warranty. That explanation would have been fine if it had been stated clearly from the beginning, instead of sending automated responses that avoided the actual request. Consumer Education: When repair shops purchase parts, they typically buy them at wholesale cost and then apply their own markup in addition to the shop's labor rate. There's nothing inherently wrong with making a profit--every business should. However, when customers ask for a quote while supplying their own parts, it can reduce that margin. Based on more than 20 years in automotive retail management and sales, my personal conclusion is that some shops simply prefer not to quote jobs where their parts markup isn't included. The bigger issue here is the Yelp listing itself. Yelp allows customers to input the vehicle, describe the work needed, and press "Get a Quote." If a shop isn't willing to provide quotes--or only wants customers to come in--then that option probably shouldn't appear on their listing, because it creates a misleading expectation for consumers trying to comparison shop first.

It was my first time in the shop and Miguel, hands down, was very professional. He greeted me when…read moreI stepped in. I came in because my car was making a loud scratching noise from the front wheel. Miguel took his time checking every break before focusing on the one that was making the noise. He found the problem and fixed it. He also mentioned how much time I had left on my breaks, as well as how much I needed tires (yes, it has been a while since I purchased tires). Anyhow, my partner and I are returning to Miguel because of his professionalism and the tires we require.

I've been a loyal customer of this store for going on 10+years. I've never had a real problem. I…read morehave the lifetime alignment, balancing, and rotation, so, yeah .... I'll be back until I get a new car. Lol But, my recent experience has me questioning that, as they no longer offer lifetime services. I called 2 days on a row, trying to get information on some new tires I didn't see on their website. I wanted to know if they could order them, and, if not, what would be a comparable tire. If they didn't have it, fine. But, the lady told me she would pass my information along to somebody to call me back. Nobody ever did. I called back later that day - about 3 hours later. I think a simple callback could be done within that span of time. Same thing. I guess she couldn't find it if they could order them. I called back the next day. Early. I have them all day, and still nothing. That was yesterday. So, here I am today at 9:20am sitting in the lobby of America's Tire, who gave me a same day appointment, explained the tire difference on the tire in getting (same brand, but different model), and will have me out in about an hour. Pep Boys, you didn't lose my business. But, you're only going to get the lifetime free services I get when I bring it in for an oil change.

Had a great experience with SF Auto Inspect. Mitchell was super helpful and easy to work with. He…read morewas on time and caught details I definitely would've missed. He explained everything clearly and made me feel a lot more confident about the car I was looking at. Overall, really solid service! Would definitely recommend.

As a college student looking for my first car, I wanted to make sure I made the right choice. I…read morecontacted SF Auto Inspect and they helped me inspect three different vehicles. Out of the three, I ended up finding one that was a great fit. They were easy to deal with, very informative, and pointed out important details I wouldn't have noticed on my own. They showed up promptly and delivered a very thorough inspection, covering both the exterior and interior, as well as the overall health of the vehicle. I'd definitely use them again and highly recommend their service to anyone buying a used car

Jimmy and crew are the real deal. This is my go to service center where they are always courtesy,…read moreknowledgeable and know their stuff. Kristen calls me to let me know of the mechanics findings and what they recommend. I trust them and highly recommend them Kudos to Jimmy, Kristen and Louie.

I'm very satisfied with the work done by Precision Auto Mechanic on my Toyota 4Runner. They…read morereplaced the entire engine, which is obviously a major job. After a testing period, I experienced a few issues, which can happen with work of this scale. What really stood out is how they handled it: they fixed the problem promptly, without charging me, without complaining, and without me even having to ask. They fully stood behind their work and took care of the necessary adjustments. The truck now runs very well, and I truly appreciate their professionalism, honesty, and sense of responsibility. It's rare to find a shop that handles a big job and the follow-up this well. Highly recommended.

The owner of this business was very nice and accommodated our need for a same-day inspection with…read moretime constraints. They performed a very thorough inspection with recommendations about upcoming service needs. The price was fair and the process was very smooth. If I lived in the Hayward area, I would use this business regularly.

i love vinny'z customer service!!! fast & easy smog…read morecheck!!!!! hallelujah!!!!!!