I was hesitant on writing any review despite the many things that came up with my interactions in booking this place for a birthday party, and in attempt to be positive. However, one month later, and speaking to others who attended the gathering, I am highly disappointed with my experience at SuperClub.
Beginning with my initial communications to have a birthday there, they sent me a menu. The following day I came to try their food to assess the restaurant and food quality. The restaurant was slow, with a grand opening sign that was weathered by the sun and other outside elements. We sat down, had a few dishes, and was provided complimentary tea which was given to all customers. We also tried their vietnamese egg coffee. The sesame shrimp toast was a crunchy bread, filled with a shrimp paste. The Lomo Saltado was a vietnamese spin on the authentic Peruvian dish, stir fried beef over fries with rice and a sunny side up egg. Overall, food was decent - on the richer side, with lots of seasoning and dressing. Vietnamese egg coffee left a lot to be desired. If you are going for Vietnamese coffee, there are other better contenders - Phin Cafe, Tram Cream Coffee, etc.
I asked to speak to the coordinator, regarding the party menu. They said it was an outdated menu, and working on a new menu. When I asked about the items and related prices, they were not able to provide new pricing, and asked that I tell them what items I'd be interested in ordering before providing pricing. That part was extremely frustrating - to determine what to order without having any prices. Their prices ended up being much higher than what this menu even shared.
Then on the days following, the person I talked to originally converted all communications to the other manager. Things were consistently not transparent and I had to ask many questions. I didn't feel like they wanted to even answer questions, and there was inconsistencies between what we were told initially. In response to my friend's review (which I did not even knew she wrote until stumbling upon it by accident) that they provided a drawn layout to help visualize the setup, that was NOT something they went above and beyond to do. It was confusing to hear their explanation, so I had request them to grab a piece of paper and he did a very rough drawing for me.
Fast forward to the day of, 15 minutes prior to the event, they are still setting up even though we were told everything would be set 30 minutes prior. Food was set up, and presented in catering trays. Everything was fine, however, the hospitality was quite lacking. It was as if they served the food, and now expected everyone to eat and leave, and started the timer. After speaking to many attendees, many people felt like they were being stared at uncomfortably and unwelcome. The cake table which they recommended to be in a certain spot and of smaller size- someone ran into the cake, and that was terrible.
They make you sign this contract, but they are still a restaurant and not a venue we are renting out, so set up with basic tables is definitely expected for people to sit. Even regarding the manager's comments on providing the party with complimentary water and tea - they serve walk in customers with this - I'm not sure why a group accommodation would be any different (to even bring this up)?
Not only were we charged high overtime fees, hospitality was highly lacking any warmth and I was super disappointed when multiple guests shared how uncomfortable they felt being starred by at staff. The restaurant was clearly slow throughout the whole time, and even after we left and were still outside, only one table was there. The manager's response in saying his customers were confused and left - if that was truly the case, good hospitality would proactively talk to these customers and make them feel welcome.
I would not recommend this place for anything more than a pho and takeout establishment. read more