Overall, I would recommend. The biggest downside is that…read morethey don't use name brand oil. They are attentive to customers. But it was busy when I went on a Saturday at 9am, and it took too long. There was a long delay after the car was finished before I could check out and pay. Valvoline is better at this. It's not cheap, but the quality of service is good.

Great service, Jared especially is friendly, attentive, honest, and explains everything thoroughly…read moreand clearly. It's nice to find an auto body shop that you can trust to actually have your best interests in mind. Highly recommend.

Very helpful with our car emergency. We were on a long road trip and the mechanics at this shop…read morewere extremely attentive.

"Wally" was friendly and seemed anxious to help and described the nearest cliff with a road to it,…read moreand then at several levels helped me to get stuff going. - I wasn't going to review, But it popped up ready to go, so, ... - It came up on a search and the neighbors seemed to like him.

I always have good, fast service when I go to Jiffy Lube. I'm a very happy customer.read more

I was in and out for an oil change. Fair price and great customer service. I usually change my own…read moreoil but for how easy they made it I'll be back next time it needs changed.

The Good: Made good on the warranty on my Ever Start Platinum battery…read more Needs Improvement: I'd called and had spoken to someone(in the auto center) about the battery having tested low by an oil change place. I was told if they (Walmart) found it to be "bad", they'd replace it. I said, okay, I'll bring it in. Long story short -- they wouldn't / couldn't test it while it was still in the car without me making an appointment. (They aren't like AutoZone or O'Reilly's -- who will test it with a portable device.) ) They should have told me that on the phone call. Result was I wasted gas and my time showing up w/o an appointment. When I brought in just the battery a day later, it took an hour and a half for them to test and try to "restore" the battery. Bottom Line -- I have had good experiences dealing with Walmart on batteries that failed under warranty. (Like failing in the last 2 weeks over being under warranty!) Walmarts are everywhere, so it's easy to get warrany assistance everywhere. I'm displeased with the assistance from this Chubbuck Walmart but I'll continue to buy batteries from Walmart given that it's turned out okay in the end.

I stopped here on my way out of town a couple weeks ago. It was a Sunday morning around 10am. I…read morejust had hit a median and was worried I had messed up one of my tires . I was sitting in the tire lane and a lady walks up and I told her what had happened. She immediately checked my tires and was so incredibly friendly . She even looked under my vehicle to make sure nothing was leaking or that I didn't break anything . She did find a nail in one of my tires and carefully took it out . Luckily It didn't go all the way through . She caught it right in time before any further damage. I was so grateful for her help. I didn't get her name but she had blonde hair and was wearing a hat. We need more humans like this around . Thank you so much for your exceptional customer service .

I went in for a simple oil change on veterans day, and came out with a new "heavy" oil leak, that…read moredid not exist before! I know for a fact it didn't even have a small oil leak, it had none at all. I recently had the truck checked and it was fine, drove back from idaho falls completely fine. No leaks in the drive way, wasn't low on oil. Absolutely no leak and no a puddling up underneath. This isn't the first time I have had a problem with Jiffy Lube either. I haven't gone there in very long time and I will not go back again. I am actually contacting corporate and if I have to I will take it further. They damage peoples vehicles and that is not acceptable.

Men are grumpy and short with conversation - we go to this store and Im shocked I still go here…read morehonestly!

This is the very best auto shop in town! They have worked on two cars (Jeep & Duramax Chevy) for…read moreme, and did a great job. They got me on the schedule fast, transported me to and from the shop, and called me with updates. They found the problems and let me know that I still had warranty coverage for some of it- saving me over $3,000. Honest, kind, and knowledgeable! If you are looking for a shop that can fix and maintain your vehicles, go to Family Auto Care!

If a zero rating is possible Id be giving that, the situation at this shop is lies are the only…read morething that successfully come out. Management has no clue about the automotive industry and the complete lack of honesty is, to say the least, disgusting. Overpriced cheap amazon parts and the cheapest parts they can find anywhere else at the maximum possible price is what youll get out of this shop. very low qua and very high prices. 10 out of 10 WOULD NOT RECOMMEND

Customer service was fantastic! Everyone was so friendly and happy, which made the whole experience…read moreeven better. The lady at the front desk got us right into a bay to have our tires checked and filled. Daniel was super quick and helpful--he filled up our tires, noticed we were missing a valve stem cap, and even replaced it on the spot. All free of charge! Such an amazing experience--definitely a 10/10!

They have effectively driven off multiple customers. They take way too much time. They will lie…read moreright to your face. They charge you for work incomplete. They miss checking air pressure, then have to ask how much air to put in. Worst of all is they know they have these persistent problems yet they do nothing to fix it.

This place is the best! I needed a tire fast and discount tire was being way pushy and wanting to…read morecharge me a crazy amount for a single tire. If you're a woman and don't know much about tires then I highly recommend not going to discount tire in Pocatello they will try and take advantage of you . I then called big o tire from discount tires parking lot and spoke to the owner. I told him I was in a hurry to get out of town but needed a new tire. I told him what discount was trying to charge me and he said ridiculous come here instead and He quoted me a way cheaper deal same tire and got me in right away . I've been to big o tire three times since then and have bought 3 tires now. They actually care and help people . They do not try to rip you off or take advantage . They're honest and get the job done correctly. Thank you Big O Tires! You guys Rock!

I took my truck in for a new carburetor they had it for 11 Days and tried 5 Different carburetors…read morebefore they found the right one they quoted me $800.00 when I went to get the truck they charged me $1,200 and said I need a new Battery I did not because it sat for so long when I took the truck home it had a ruff idle when I went back they never Adjusted the carburetor right and didn't have the right screwdriver to tune it the mechanic said its the spark plug wires and the plugs witch is wasn't I took it to a real ASE Mechanic to tune my truck and it runs like a top never going back to to Big O For nothing !! Richard Anderson Pocatello

We are visiting from IL and didn't want to drive back without checking an issue with the front…read moretires. The service was prompt and the quality of work exceeded expectations. Great place!!

My daughter had a blow-out on a Jack's snow tire at 4 am in the morning put on 3 days and 16 miles…read moreearlier at Jack's shop. Result was car body damage and destroyed tire. It could easily have been two dead college girls headed back to school in Utah. Cause was their failure to check the valve stem after changing which they had damaged and which they admitted is standard procedure. You might think this a fluke, but given my past experience this is clearly a pattern of negligence on their part. A month ago they put on my snow tires (already mounted on rims) and told me I was ready to go. I asked if they had checked tire pressure given the tires had been stored for 8 months... they had not. TWO of the tires had less than 15 pounds pressure and they were ready to send me out to have my own blow-out. Two years ago I had a front blowout on Michelin tires with 18,000 mile on them, going down a mountain grade in a pickup truck towing a heavy trailer at 75 mph. I survived barely; they refused to even warranty the tire blaming the cracked alloy rim as the problem. Others have suggested the crack was due to the resultant blowout. Bottom line, their shop is incompetent and negligent; they do not warranty their products, work or service. Oh yes, their response to the snow tire blowout was that they no longer carry that tire, will not warranty the tire and say they cannot confirm it was bought there because of a new updated computer system that only has one year of data! I have decided to get all the tires replaces at Costco where their procedures are very tight, and then seek damages through a legal route.... after all negligence is negligence, I don't think I have to prove who's tire it was since they did the mount, although I will also prove it is there tire. I bought nothing but Jack's tires for 3 years and for 4 vehicles. After the truck incident I changed and would not consider their Pocatello Idaho store again. Try a real tire dealer; you cannot do worse than Jacks Pocatello Location !