Walked in this morning, no appointment. Needed to have two valve stem extensions installed on my…read moreright rear dual tires. Tech worked hard, finally narrowed down a problem to the existing stems. The inner pin was inset too far and this prevented any air flow from getting into the tire. So he removed both wheels and replaced the valves, then re-installed the extensions. Then he aired all six tires up to spec (75psi front, 80psi rear) for my heavy Class C RV. He also aired up the spare. He also made some suggestions for a quick fix for my decorative hub cap which has a loose part. Total cost for all of this: $0.00 We rolled out of town about 9:30am, pretty much our normal departure time. What amazing service! Guess where I'm headed for all my future tire issues *and* purchases? Yeah, you'd better believe it...

I had to get a new tire while traveling after blowing one out on a dirt road. They were fast,…read morecourteous, and thorough. Thanks guys!!

We took our truck in for a general inspection and wheel bearing pack. After only 1500 miles the…read moreleft front bearing lock nut came loose causing the wheel to be held on by the breaks while driving 70 mph down the freeway pulling tandem trailers. After getting it repaired at a dealership, they confirmed the work performed by Point S was poor quality and we were lucky to have gotten off the road before the wheel fell off. We went back to Point S for compensation for the repair and a refund for the original work. After talking with the shop manager and the owner, they paid for the dealership repair however they felt our lives were not worth the $690 amount of the original work performed by them.

These a let fantastic community members Ever year they tow…read moresheds for veterans from The Construction Combine and ISU event!! Great people I have also used them personally they are efficient and kind. Here's to another year together!!

Had a fantastic experience. we had a tire blow out on our rv on the way out of town and Conor came…read moreout and changed it for us and we headed back into Pocatello and he met us there. We were going to buy 6 new tires just to be safe and he checked them all and said they were perfectly fine and safe to drive on and that he would not want to sell anything to us that we didn't really need. Refused the tip that he deserved from us and then off we were again on our adventure. Thank you Conor!

This place is the best! I needed a tire fast and discount tire was being way pushy and wanting to…read morecharge me a crazy amount for a single tire. If you're a woman and don't know much about tires then I highly recommend not going to discount tire in Pocatello they will try and take advantage of you . I then called big o tire from discount tires parking lot and spoke to the owner. I told him I was in a hurry to get out of town but needed a new tire. I told him what discount was trying to charge me and he said ridiculous come here instead and He quoted me a way cheaper deal same tire and got me in right away . I've been to big o tire three times since then and have bought 3 tires now. They actually care and help people . They do not try to rip you off or take advantage . They're honest and get the job done correctly. Thank you Big O Tires! You guys Rock!

We lost a bolt holding our torsion bar together. We were stranded more than 400 miles from home and…read moreneeded to head out the next day. The people at Les Schwab on 5th Ave were recommended to us by another mechanic shop that couldn't get us in. I watched while they lowered quotes as people came in to pay, told people they didn't need expensive work done, they only needed a much cheaper maintenance something done, and found our issue. I highly recommend them.

Not good enough. An I am a huge proponent of cutting people some slack. You know... live and let…read morelive. One of my favorite camping spots here is Goodenough Creek. I think the name is very positive especially in a world where everyone wants to be perceived as an overachiever. Most of Les Schwab's services were just that. Good enough, sometimes barely good enough. And I was Ok with that till the manager after I brought up certain issues started gaslighting me. Employees already have not many rights here, just as many as they have in NC and we are not the land of start ups, so all and all I understand, however lately I think I should not be settling for K-mart versions of things whether it would be a dealer or a tire service or what they pass for it here nowadays. I preferred them to the location in American Falls and I only bought from Les Schwab for the last 15 years with one little exception when the fellows in AF refused to understand my simple request thrice. Guess it is time to move on. The picture I shared on American Falls one resulted from them poorly installing my new struts in Pocatello on 5th and I was surprised that there was no backward compatibility as they were able to fix the screw ups of the AF location and also their own, however the location in AF refused to do literally anything and they once even billed me for not fixing the issue. This fellows forgot old screws under my wife's hood after replacing her struts, can never put the correct tire pressure in, always had to adjust it right away, overblown tires are also a safety hazard. They can't even put the correct valve caps or at the very least the ones of th very same color back. Once after I asked them to replace brake fluid poor helpers bled the brakes in the wrong sequence and pedal was almost hitting the floor, to their honor they redid it right away unlike the illiterate people in AF. However the proverbial straw that broke the camel's back was when after they changed a center link and pitman arms on my vehicle their employee told me it was much tighter now and it was not at all so they let me drive a vehicle that was a safety hazard without making any suggestions on improving and the health check stated that front end is in green, I insisted on it being inspected and repair suggestions to be made, we disagreed on the price and I instructed to park the vehicle back in front of their location where they took it and where to return the key. The dumbass employee put the car key by the gas tank. If he is afraid to see other people let him stay home under the blanket. I really don't care if he keeps his own keys in his prison purse, but there should be some level of decency dealing with clients. I called David right away to address the situation and was met with all the gaslighting suggestions like they are trying to "help" me and I am not being appreciative. A friend of mine who has tools and equipment and volunteers his time and efforts is helping, those fellows had business relationship with me I called ahead and they even dared to charge me $100 over the initial quote without blinking or blushing. Helpers...Live and learn. I just want to reiterate that I forgave them all their shortcomings, but I've never forgotten any and besides my 1st time with them where they fixed the error of Les Schwab in American Falls their service never bore the mark of excellence. Always had to adjust or redo something after they touched my vehicles, they would not even put the plastic retaining clips back. I found couple decent spots to eat and a place with superior customer service even in Pocatello. Live and learn. Last but not least witnessing tire guy putting extra 8-12 psi into small passenger tire and stating that it's normal is like seeing rain all day in desert, stating Elvis is alive, that a circle got four corners and that two plus two is five. Their safety checks are also pathetic. Like right after one Les Schwab place replaced all 4 discs and calipers another Les Schwab said I may need new pads in less than a few weeks, told them warrantied they should replace for free, then suddenly brand new pads are "as good as new". Indeed. Not reports, but sales gimmicks. P. S. Les is the plural definite article in French, someone once told me that in a dialect Les Schwab means "the ones who want to rip you off" I somehow thought it was just referring to someone from Swabia which is the cultural region in Germany, but after carefully evaluating all the available data I came to an idea that my friend is 100% right.

Customer service was fantastic! Everyone was so friendly and happy, which made the whole experience…read moreeven better. The lady at the front desk got us right into a bay to have our tires checked and filled. Daniel was super quick and helpful--he filled up our tires, noticed we were missing a valve stem cap, and even replaced it on the spot. All free of charge! Such an amazing experience--definitely a 10/10!

They have effectively driven off multiple customers. They take way too much time. They will lie…read moreright to your face. They charge you for work incomplete. They miss checking air pressure, then have to ask how much air to put in. Worst of all is they know they have these persistent problems yet they do nothing to fix it.

Brad at Bargain Tire was super helpful! He went through a competitor's quote with me line by line…read morein order to get me the best deal they could offer. He said he wanted to earn my business and that's not an attitude you always see.

These guys are the best place.in town .. 40 inch tires and…read morethe don't complain at all . They just get the job done right. And Moises is a rock star.. Awesome customer service

Les Schwab has always been my go to if i had any tire issues, but today is the last time i will do…read morebusiness with them. In the past, I've used them to put air in my tires after winter, because it sits in my garage during that time. They would come out and put air in my tires and from then on, i would get air in any time i needed at their shop. Today i called, and having bought a small compressor, it failed me today and I ended up with a flat tire. My first thought was call Les Schwab! Guy gets on the phone and informs me they would be happy to help me out, but it will cost me $59.00. Are you people out of your mind? Who pays $59.00 to put air in their tire when your not that far from my house? This isn't L.A! Needless to say, I will never call them again or go to their shop. I've been a loyal customer as well as my family and parents. Now they lost us all. How pathetic. $59.00!! I can only bet Les is rolling in his grave at the way his customer service has gone to crap.

Josh took awesome care of us during our recent visit in Pocatello. Professional and courteous…read moreservice. Highly recommended.

Great service. Worth the money for the wonderful job they…read moredo. Got everything i needed done that had to be done. Thank you so much.

Great experience ! Professional and able to help me in a timely manner. They gave me a courtesy…read moreride to work while my auto repairs took place. Highly recommend. P Harrison

Paid abt $1400 for air conditioning repairs. Abt 10 months later the new pump blew. Took back but…read moreonly 12,000 warranty I had 18,000 fair enough. But I've never had an air pump blow out like that but said as help would repair for $500 more than fair. BUT as I picked up car air worked sitting there but as driving home abt 4 miles the air conditioning only blew hot air. As slowed to near stop it worked until drive again. That was constant so went back given off wall reason but left yo look and fix. As picked up it was same. I was told must be some other problem even though before just blew out it was fine. Took yo other known shop diagnosed as high pressure faulty pump that was a rebuilt or used pump. Would fix with new factory pump guaranteed for $1421 instead of normal $1800 plus. But I had just paid Master mechanics $500 so took diagnosed issue and willing to pay additional $1000 because the $500 wasted. But told pump was fine would not fix. Went to another shop diagnosed same. Pump appeared to work until under pressure. Master mechanics told me only go to dealer they would not fix and my $500 a loss. Accept warranty passed but attempted $500 repair my loss. I'll go yo known established shop.

Unsafe, sloppy work, my vehicle was returned in dangerous condition…read more I brought my vehicle to this shop for a repair, expecting basic competence and safety. Instead, I got a car that was wired incorrectly, assembled poorly, and unsafe to drive. Here's what I found immediately after getting it back: * Electrical wiring done incorrectly: The speakers were wired wrong, so none of them worked properly. The turn signal and brake light wiring was reversed, meaning when I used my turn signals, my brake lights lit up instead, and vice versa an accident waiting to happen. * Safety systems disconnected: My reverse lights were completely disconnected, leaving me with no way to signal to other drivers or pedestrians when backing up. * Broken hardware: Both bolts holding the tail lights were broken, leaving the tail lights loose and not securely attached to the car. * Improper reassembly: The dashboard was installed incorrectly, and the center console wasn't even bolted down. This isn't just "less than ideal"; this is work that put me at risk on the road. None of these issues were small mistakes; they were either the result of extreme carelessness or a complete lack of understanding of how the vehicle should be reassembled. When I contacted the shop to resolve these issues, they refused to correct their mistakes, claiming that "someone touched the car," even though the problems were created entirely by their work. This left me with no choice but to spend my own time and resources diagnosing and fixing every issue myself just to make the car safe and roadworthy. No customer should have to do that after paying a shop for work. I strongly recommend avoiding this business. If my experience is any indication, you may end up with dangerous mistakes, damaged parts, and extra work just to make your car safe again.