I had to get a new tire while traveling after blowing one out on a dirt road. They were fast,…read morecourteous, and thorough. Thanks guys!!

I've been a longtime customer and recently went to the Discount Tire for a slow leak in the tire…read moreand was turned away. I'm not sure what happened to this store but the front staff has been replaced with individuals who obviously are not concerned with the benefit of the customer. My initial contact was met with a person (I believe Dawson) who acted as though I was a burden for even entering the store. When I spoke with another associate (I believe Ricky) and mentioned the slow leak, he immediately went negative and said he couldn't fix the tire and that I would have to purchase new tires. Rather than argue, I decided to go to Les Schwab for the repair where they quickly and courteously repaired the tire at NO charge. It's unfortunate that a few employees with zero regard for customer service can be allowed to destroy a once good company. Yes, we do have options for tires and I believe one should go to where one is best treated as a customer

We took our truck in for a general inspection and wheel bearing pack. After only 1500 miles the…read moreleft front bearing lock nut came loose causing the wheel to be held on by the breaks while driving 70 mph down the freeway pulling tandem trailers. After getting it repaired at a dealership, they confirmed the work performed by Point S was poor quality and we were lucky to have gotten off the road before the wheel fell off. We went back to Point S for compensation for the repair and a refund for the original work. After talking with the shop manager and the owner, they paid for the dealership repair however they felt our lives were not worth the $690 amount of the original work performed by them.

These a let fantastic community members Ever year they tow…read moresheds for veterans from The Construction Combine and ISU event!! Great people I have also used them personally they are efficient and kind. Here's to another year together!!

This place is the best! I needed a tire fast and discount tire was being way pushy and wanting to…read morecharge me a crazy amount for a single tire. If you're a woman and don't know much about tires then I highly recommend not going to discount tire in Pocatello they will try and take advantage of you . I then called big o tire from discount tires parking lot and spoke to the owner. I told him I was in a hurry to get out of town but needed a new tire. I told him what discount was trying to charge me and he said ridiculous come here instead and He quoted me a way cheaper deal same tire and got me in right away . I've been to big o tire three times since then and have bought 3 tires now. They actually care and help people . They do not try to rip you off or take advantage . They're honest and get the job done correctly. Thank you Big O Tires! You guys Rock!

I took my truck in for a new carburetor they had it for 11 Days and tried 5 Different carburetors…read morebefore they found the right one they quoted me $800.00 when I went to get the truck they charged me $1,200 and said I need a new Battery I did not because it sat for so long when I took the truck home it had a ruff idle when I went back they never Adjusted the carburetor right and didn't have the right screwdriver to tune it the mechanic said its the spark plug wires and the plugs witch is wasn't I took it to a real ASE Mechanic to tune my truck and it runs like a top never going back to to Big O For nothing !! Richard Anderson Pocatello

I called them today to come put air in my tire because the small compressor i use, didn't work…read morecorrectly and i ended up with a flat tire. I've used them in the past and it's never been a problem. Until today. Now they want to charge $59.00 to come to your home to put air in your tire. Screw them. I really needed their help today and they totally failed at customer service. I will never do business with them again. I bet Les Schwab is rolling in his grave at how his business is being ran now.

We lost a bolt holding our torsion bar together. We were stranded more than 400 miles from home and…read moreneeded to head out the next day. The people at Les Schwab on 5th Ave were recommended to us by another mechanic shop that couldn't get us in. I watched while they lowered quotes as people came in to pay, told people they didn't need expensive work done, they only needed a much cheaper maintenance something done, and found our issue. I highly recommend them.

Customer service was fantastic! Everyone was so friendly and happy, which made the whole experience…read moreeven better. The lady at the front desk got us right into a bay to have our tires checked and filled. Daniel was super quick and helpful--he filled up our tires, noticed we were missing a valve stem cap, and even replaced it on the spot. All free of charge! Such an amazing experience--definitely a 10/10!

They have effectively driven off multiple customers. They take way too much time. They will lie…read moreright to your face. They charge you for work incomplete. They miss checking air pressure, then have to ask how much air to put in. Worst of all is they know they have these persistent problems yet they do nothing to fix it.

Brad at Bargain Tire was super helpful! He went through a competitor's quote with me line by line…read morein order to get me the best deal they could offer. He said he wanted to earn my business and that's not an attitude you always see.

These guys are the best place.in town .. 40 inch tires and…read morethe don't complain at all . They just get the job done right. And Moises is a rock star.. Awesome customer service

Les Schwab has always been my go to if i had any tire issues, but today is the last time i will do…read morebusiness with them. In the past, I've used them to put air in my tires after winter, because it sits in my garage during that time. They would come out and put air in my tires and from then on, i would get air in any time i needed at their shop. Today i called, and having bought a small compressor, it failed me today and I ended up with a flat tire. My first thought was call Les Schwab! Guy gets on the phone and informs me they would be happy to help me out, but it will cost me $59.00. Are you people out of your mind? Who pays $59.00 to put air in their tire when your not that far from my house? This isn't L.A! Needless to say, I will never call them again or go to their shop. I've been a loyal customer as well as my family and parents. Now they lost us all. How pathetic. $59.00!! I can only bet Les is rolling in his grave at the way his customer service has gone to crap.

Josh took awesome care of us during our recent visit in Pocatello. Professional and courteous…read moreservice. Highly recommended.

Very kind people, I was able to get seen literally within 30 minutes of calling. Came in for a…read morebrake check and they did an overall look of my car which was awesome. They're friendly, quick, and resourceful. My brakes checked good but I now know a place to come to when I need service!

This is the very best auto shop in town! They have worked on two cars (Jeep & Duramax Chevy) for…read moreme, and did a great job. They got me on the schedule fast, transported me to and from the shop, and called me with updates. They found the problems and let me know that I still had warranty coverage for some of it- saving me over $3,000. Honest, kind, and knowledgeable! If you are looking for a shop that can fix and maintain your vehicles, go to Family Auto Care!

Unsafe, sloppy work, my vehicle was returned in dangerous condition…read more I brought my vehicle to this shop for a repair, expecting basic competence and safety. Instead, I got a car that was wired incorrectly, assembled poorly, and unsafe to drive. Here's what I found immediately after getting it back: * Electrical wiring done incorrectly: The speakers were wired wrong, so none of them worked properly. The turn signal and brake light wiring was reversed, meaning when I used my turn signals, my brake lights lit up instead, and vice versa an accident waiting to happen. * Safety systems disconnected: My reverse lights were completely disconnected, leaving me with no way to signal to other drivers or pedestrians when backing up. * Broken hardware: Both bolts holding the tail lights were broken, leaving the tail lights loose and not securely attached to the car. * Improper reassembly: The dashboard was installed incorrectly, and the center console wasn't even bolted down. This isn't just "less than ideal"; this is work that put me at risk on the road. None of these issues were small mistakes; they were either the result of extreme carelessness or a complete lack of understanding of how the vehicle should be reassembled. When I contacted the shop to resolve these issues, they refused to correct their mistakes, claiming that "someone touched the car," even though the problems were created entirely by their work. This left me with no choice but to spend my own time and resources diagnosing and fixing every issue myself just to make the car safe and roadworthy. No customer should have to do that after paying a shop for work. I strongly recommend avoiding this business. If my experience is any indication, you may end up with dangerous mistakes, damaged parts, and extra work just to make your car safe again.

Do not trust these people. They tried to scam me here back in May. I'm horrified. Came in for an…read moreoil light and it turned out I was just low on oil, no biggie. They were "kind" enough to check my brake pads while at it and found that my rear pads only had 30% left on them. Quoted me $800ish to replace rear rotors, pads, and brake fluid. Felt steep and was not in my budget at the time. When I told them no they back pedaled and offered $600 because my fluid wasn't looking too bad. You know what else wasn't looking too bad? My brakes! Just had another shop, 2,000 miles later, tell me I have 70% left on all brake pads. Shame on you! Were you planning on pocketing the $800 or did you feel like practicing an unnecessary repair? I was traveling and short on time, so maybe they thought I would panic and pay. Maybe they thought I was a gullible young woman. I'll tell you what I am: angry and disgusted. I repeat, do not trust these people