I had such a great experience here! I'm not in the military but I wanted a rucksack for my hikes…read more The ladies who worked inside were super kind and helpful. I accidentally purchased the wrong kind of bag, and they made a return easy! They even gave me a discounted price on the new bag. I noticed that one of the straps on the new bag was missing, so I took it back and LAURA was kind enough to go to the warehouse for me THAT DAY and searched for a new strap. She even offered to meet me after I got off work (when their store was already closed) to give me my missing strap. Wonderful experience. They went above and beyond for me!

Very disappointing- showed up Saturday, 2/14 at 4:45, and the store was closed. On line it showed…read moreopen until 5:00pm. That's so frustrating!!!

I drove out here because it's supposed to be open, but it's not open. Not happy about this. Why do…read morewe have hours here but no one pays them any attention. That's really inconsiderate for your customers. Maybe there was an emergency?? If so, let me know that this was a one off and not your vibe.

Whilst visiting from the UK we went to IMO as they were the only suppliers of Filson near to SD…read more We were not disappointed - I have never seen so much Carhartt together in one place - the store is piled to the rafters with great clobber, maybe 3/5 Carhartt, 1/5 Filson and 1/5 other. A great range of work jeans, shirts, shackets, jackets, coats, bags belts and hats. Could've spent a fortune, well, we did, but could've spent even more !! PJ provided excellent service and was very friendly and knowledgable. It's a good job we don't live in La Mesa - I'd be bankrupt.

Good service. Received my order in a timely manner and all that I ordered was there. I'm glad I…read morechose DICK'S Sporting Goods.

Great customer service! When it comes to customer service…read moreSean is unrivaled! I came in to do a return. Sean helped me do the return and order a new pair of cleats. They have already shipped to my house. 10/10

Took my daughter here to try on some boots for her EMT school. Both Amber and Hannah taught us…read morealot! Very friendly,welcoming,informative, knew their merchandise very well. I highly recommend coming to this location! Thank you ladies :)

Great parking, visible from the Main Street. This place holds classes hosted by USCCA that are…read moregreat for general knowledge. Best part is 20% off purchases same day as the classes if you do the class.

I was surprised there was a location in San Diego! I've been on there website before. They have…read moregood deals on ammo and firearms. People doing the gun transfers were great too.

pretty bad at customer service...called 5 times and no one answered the phone. Had to go in person…read moreand still no one was out and around to help me.

Issac at front desk was super knowledgeable and nice. Helped me out with my questions and was super…read morepolite!!! Thanks Turners

I formally express my dissatisfaction with the handling of a firearm purchase that was defective…read morestraight out of the box, and the unacceptable customer service response I received. For clarity, the timeline is as follows: The firearm was picked up on November 15. It was stored, unused, as it was intended to be a Christmas gift. The firearm was gifted on December 25 and attempted to be used for the first time on December 26, at which point it was immediately found to be non-functional. The firearm was returned to Turners on December 29, promptly after discovering the defect. This was not a case of wear, misuse, or buyer's remorse; the firearm never functioned as intended. In fact, during the return visit, the store manager personally inspected and tested the firearm and determined that the firing pin was not striking the cartridge with sufficient force, confirming that the firearm was defective. Despite this confirmed defect, I was informed that because the issue was identified ten days past the 30-day window, I would be required to pay $50 out of pocket to ship the firearm back to the manufacturer. What makes this demand particularly unreasonable is the fact that Ruger provides a free prepaid shipping label for warranty returns. Rather than assisting or advocating on behalf of your customer, Turners chose to ignore the manufacturer's established warranty process and instead imposed an unnecessary and punitive fee for a defect that existed at the time of sale. Let me be very clear: A firearm that fails immediately upon first use and is confirmed by your own manager to be mechanically defective is not a return issue. It is a defective product. Penalizing a customer for discovering a manufacturing defect days outside an arbitrary policy window, especially under normal and foreseeable circumstances such as a Christmas gift, is neither reasonable nor customer-focused. The policy, as applied here, shifts responsibility away from the retailer and onto the customer for a problem that Turners sold in non-working condition. That is unacceptable. I did not purchase a discounted or as-is item; I purchased a new firearm with the expectation that it would function properly and that the retailer would stand behind the product if it did not. What further compounds this issue is the complete lack of discretion or advocacy shown by the staff. No attempt was made to escalate the matter, no consideration was given to the fact that the firearm never worked and was confirmed to be defective, and no effort was made to resolve the situation in a fair or reasonable way. Instead, I was met with a rigid policy and told to pay $50, despite the manufacturer already offering a no-cost warranty shipping solution. Turners' reputation is built on trust, responsibility, and service--especially in an industry where safety and reliability are paramount. This experience reflects none of those values.

Amazing customer service. My son has used this case daily for several years, even flying with it…read morefor out of town work. I brought the case to them with a missing latch and broken wheel. They installed new locking latches and replaced both wheels...case is as good as new! Great deal compared to replacing the case.

To start the staff is extremely professional and courteous any questions that I had where answered…read morewith crystal clarity. The custom cushion inserts is awesome Mike is extremely meticulous about his work the pride the craftsmanship and the time he puts into a product is definitely noticeable. I've taken 2 rifle cases to them already, and I plan on taking another as well. Don't waste your time in trying to cut the foam to fit whatever you want to protect save yourself the aggrevation and headache just take into these guys they're definitely worth the money.

Made in the USA. Lifetime warranty. Customer service that exceeds expectations. When's the last…read moretime you experienced that trifecta? Mine was on Friday, when I stopped by NalPak Group's HQ with an early generation of its vaunted Tuffpak 1050 Gun Case -- in Hunter Green. (Fortunately for me, I live a little over a mile from the shop -- which, for a knife and flashlight guy, is kinda dangerous to the wallet.) These cases are built like Fort Knox, and can carry multiple long guns or, with the right golf bag, a set of golf clubs. The only thing I didn't like about this early-gen case was the top handle, which laid flat on the top and wasn't comfortable to pull the case with for long distances. Fortunately, NalPak improved the case over the years, and the upgrade I most wanted was the new cushioned handle with more room for my hand to pull the case with ease. When I brought the case into the store for the handle, the friendly Office Manager, Annette, who also oversees the retail store, called a gentleman from the back, who looked over the vintage Tuffpak, asked what I needed -- the new-style handle -- and offered to install new wheels (softer roller-blade style -- a definite upgrade), too. After a short wait, my case emerged with the new handle, new wheels, an added internal hook and accessory bag (included on newer models) and a new strap and buckle. I asked what the charge was, and they said zero! How do you top that customer service? It's great to have such an amazing company headquartered right here in my hometown of El Cajon, California. Thanks, NalPak. You're the best!

This business is off the chain as a local supplier of modern to tactical inventory! They have these…read moretactical items: Flashlights, Knives, mace, gloves, various size Pelican cases & much, much more!! This place is a candy store for the right type of gear for all needs

I went in to purchase a knife for my husband and ended up walking out with a couple. Returned with…read moremy husband and bought a few more. Then went back to buy a Tomahawk. The quality is incredible. These blades will last several lifetimes. We highly recommend them. Gary, who is in the front office is very knowledgeable and very professional. He has helped us each time we have gone in and we will definitely continue to buy more. You can't the ability of walking in to hold the products to make sure it's what you're looking for. They also do have a website that is very user friendly and always updated. Thank you for the great knives. Inside they have some knives that are outsourced and Gary made sure we knew those were imported. I appreciate his honesty. See you again soon!

I Really Love TOOR KNIVES! I am glad that they are local to where I live in San Diego, California…read more I appreciate the Above and Beyond Customer support as well as of course the Epic selection of knives to choose from. I can appreciate the quality of my Toor Knives, they are all Flawless, and Most important Sharp as heck!! I highly recommend Toor Knives!! Thank you for Always providing Outstanding Service!!

The staff is so nice here! I came in thinking I needed to replace my bowstring but instead he…read morelooked it over and waxed/tightened up my bow for me and even gave me an impromptu lesson which was super helpful. I'll be coming back here for all my archery needs. Thank you so much, bow and arrow shop!

The customer service at this establishment is the best I have come across in my entire life. The…read moreatmosphere they create makes you want to come by and just hang out with the employees in the store. SERIOUSLY, DO NOT GO ANYWHERE ELSE to buy a bow. This is the only place you need or will want to go from your first visit here. While I was buying my bow, the employees were servicing a customers bow that they purchased at another establishment and they treated the customer as if he was a lifetime loyal customer! Ernest helped me out and got me set up with this PSE DRIVE NXT. They worked around my budget while. The whole experience was great. They took their time with me. Answered any question I had. I never felt like I was being "sold" anything at any point. I truly felt like I have created a friendship with Bruce and Earnest at the shop from my experience coming here. I have been in and out of this shop multiple times checking out a bow and getting sized and shooting a few different bows before I landed on this one. For the price I am very happy with my purchase. I would recommend this bow to anyone and I would advise to only go to this shop for any bow and arrow needs. Bruce you are doing a great job and your shop rocks!