I came in a few days ago and went to the pharmacy. I didn't appreciate that the lady at the consult…read morereferred to me as 'them' instead of 'her'.

It wasn't very busy in the customer line but the cashier and pharmacist and pharmacy tech were all…read moreworking so hard! I think we often over look how hard people are working when things are super busy and the line is long. That store is always so busy! Everyone had a welcoming smile and was really moving!

The Stoneleigh Austin Pharmacy just awesome in terms of customer service and we have all our…read moreprescriptions there. While there I noticed that they have a consult team of skin care/wound care nurses available at their Cockeysville location. I worked with one of the nurses at St Joseph's for years and knew she was outstanding and so made an appt when my husband developed a pressure ulcer. She was great and it meant us visiting their store in Cockeysville. What a great recourse for medical supplies and knowledgeable staff who can explain how to use them. Sue Curran is a great skin care specialist!

I really don't know where to begin. These folks are truly great. They have been my main pharmacy…read morefor at least three years. They are always pleasant on the phone and in person and they have a web portal that lets me order my prescriptions 24/7. Then I get a text from them when they are ready to pick up. They also can deliver. They are closed on Sat. and Sun., but I can still order meds online. They close at 5:30pm M-F.

We use Towson Health Mart Pharmacy for most of our prescriptions. With multiple people on multiple…read moreprescriptions, none of which seem to ever be on the same schedule, it can be a lot to manage. Towson Health Mart Pharmacy does a pretty good job of it. What I really like about this place is if you can't get there during business hours, they will deliver locally. The turn around for delivery is pretty quick. This has definitely eased our burden, especially those days we realize we are running low. The Towson Health Mart also has local connections with other businesses. When I needed sedation medicine for my daughter's dentist, I just took the prescription in, left it with them, and they did the rest. My only minor complaint is that there have been a few times my wife has sent me in to grab something or she has gone herself, and they say there is nothing ready even though a call was made saying it was. This is usually rectified by a delivery later in the day (or the next day) but it can still be a bit confusing or frustrating. Overall though, with the amount of expectations that we put on Towson Health Mart Pharmacy, I have been pleased with our patronage.

This pharmacy cannot keep track of prescriptions, its automated system does not properly track…read morethem, and it is generally poor at communicating. Twice now, I have gone to pick up prescriptions and was asked to pay full price because the medication is "popular." I called my insurance company and learned that Charlesmeade Pharmacy never ran my insurance. The last time I went, I tried to explain that they had not run my insurance, but they insisted that I needed to pay full price. I asked why this had not been communicated to me beforehand, especially since I had spoken with someone on the phone earlier that day. They then attempted to bargain with me to pay less than the original amount they quoted. This seems absolutely wrong--they are refusing to run prescriptions through insurance and are instead negotiating prescription prices.

I transferred my scripts here after getting fed up with the nightmare that is Walgreens. How many…read moreproblems does that place have? Too many to list: orders constantly getting canceled with no explanation, corporate website constantly going down, standing on line for 40 minutes to talk to a real person about a problem because no one picks up the phone, being turned away at the counter because the pharmacy's system "went down again due to the weather". (Not kidding, Walgreens hasn't updated their pharmacy system since the 90s.) I tell you all that because if you're dealing with similar headaches at any of the big name corporate pharmacies, it's time to try an independent pharmacy that actually knows how to run itself competently. Charlesmead does that well and comes as a breath of fresh air after all the corporate BS. At Charlesmead, you can easily fill prescriptions over the phone with an automated system from this century. Prescriptions get filled within hours, and someone will call to let you know it's ready. If you have questions, a real person will actually answer the phone. They even do same-day deliveries, if you can't make it to the store. I wish more mom and pop shops like Charlesmead were still around. You can tell they actually give a damn about their customers and pride themselves on doing a good job. I can't tell you how much more smoothly my experience is since I transferred here months ago. I will never leave this place. An important note: You may notice *some* prescription prices here are a little higher. That's because independent pharmacies don't benefit from Pharmacy Benefit Managers (PBMs) who negotiate discounts for corporate pharmacies. If you're not sure if your medication will be affected, ask the pharmacy. If price is a dealbreaker for you, fine. Personally, I will happily eat any extra cost if I don't have to jump through hoops every month just to get my medications. You can't put a price on your sanity.

The pharmacists treat you like you are interrupting their lunch break. They never smile. They give…read moreyou false information. I was sent to three other Walgreens told they have my medication in stock even though they knew that those medications were tethered to other patients. I waited 35 minutes on hold only to speak to a woman who was rude and frustrated she had to be talking to me. She interrupted me and would not let me speak, explain myself, or ask questions. The worst customer service I have had this century.

Avoid this pharmacy at all costs. I had a valid prescription…read morefor Adderall sent in by my doctor after a recent appointment. I've been refilling this medication for the past four months at this same location using GoodRx and paying cash -- because my out-of-state insurance doesn't cover it. Never had a problem until now. This time, the pharmacist and their assistant -- both of whom sounded completely untrained and uninformed -- insisted I couldn't pick up my medication without insurance. I explained that I've been paying out-of-pocket, using a discount card, and that this is entirely legal and standard practice. They told me that past fills were done as a "one-time courtesy," which is flat-out false. When I asked for an explanation, they simply repeated "rules are rules" and refused to engage in a reasonable conversation. They even hung up on me twice. I called my doctor, and she confirmed they were absolutely wrong and even called the pharmacy herself. Yet, the pharmacist continued to argue and block the fill -- even with a current, valid prescription and a doctor verifying it. This experience felt shady and incompetent. I've since transferred the prescription to another pharmacy with no issue at all. My advice? Steer clear of this place. They're uneducated on basic pharmacy procedure, unprofessional in their communication, and clearly not equipped to handle controlled substances or customer service. Thank God for iPhone recordings -- the world deserves to hear how absurd and unqualified these people are.

Started out well but finished very poor. Stopped taking my calls and text. Stopped filling my…read moreprescriptions for no reason.

I usually stop by to buy greeting cards now that a local chocolatier and card seller across the way…read moreshut down. And once in awhile I'll partake of their theater box deal. Anything else? Prices are really high on HBC items. Anything else, sir? Yes. Checking out can be painfully long. I stop by only when I must.

I was looking for a place to develop some disposable cameras so I thought I'd try this Walgreens…read morelocation, conveniently located on York Road. When I approached the photo department counter, no one was there. I found a manager who escorted me back to the photo counter and explained how to leave the cameras for development. The collection box was overflowing with orders which made me uncomfortable, but this guy seemed confident that my order would get completed. Great customer service here...........and hopefully my photos aren't lost. Haha

Brian is an exceptionally pleasant, helpful, caring, and knowledgeable pharmacist. He has always…read moremade me feel very special. Several years ago I needed special compounded medications for my beloved cat. He saw that I had trouble walking and came from behind counter and took pet carrier to me car. He has ordered hard to find products for me. Always ready with information and advice no matter how busy. He is the very best. I am a local customer. Rosa

Recently moved into larger store in same office complex- handicap accessible. HVPharm is a hometown…read morepharmacy. Friendly, greet you by name. The pharmacist, Brian, is always helpful with any questions in person or by phone. If not available he will call you back. I was recently surprised to find that HVPharm was the specialty pharmacy making specialized eye drops for my mother who lives an hour away. I was able to contact The pharmacy twice with my parent's questions and talk right to the my personal pharmacist who had made the drops. Only negatives: because they are small, you sometimes need to go elsewhere or wait (if you can) until the next day for less common Rxs. They do not have the hours of big chain pharmacies if you get an emergency night or weekend script.

There is never a wait, the pharmacist and staff are always friendly, the prices are excellent, and…read morethe location is perfect. We left CVS at Target because it was a nightmare with a line over half an hour each time to pick up or drop off a prescription - no matter what time of day or night. Lykos is small and professional.

I am a prescriber. I love when patients ask me to call in their prescription to this pharmacy…read more Small business with great customer service. Always a better experience as a consumer also; I dread calling or visiting the large pharmacies such as CVS. We all need to support incredible small businesses such as this pharmacy.

I tried to make and online order FOR HOME DELIVERY last night (September 8, 2025 for delivery today…read moreand after successfully completing online shopping, I was asked WHEN WILL I PICK IT UP AT THE STORES?!!!!! I made it clear that at age 87 I have mobility issues due to an injury to my legs in 2003 that has come back to haunt me! What has happened to the completed order online? How do I access it this morning? Bad website design says this retired Computer programmer/analyst of 30 years experience.

Having shopped here on & off (mostly off more recently) for more than a decade I can offer these…read moreTRUE and GENUINE advisories: 1. Check the dates! They regularly sell expired or near-expired items (as in 1 day). I showed the stock personnel about a popular pasta-based meal kit that was more than a week past expiration and they left it on the shelf, I spotted a day later. 2. Make sure the advertisement sign matches what you are buying - they do shady things like moving the items over from the sale tag so you are confused. 3. Check your receipt. These guys are tricksters and sheisters and will swap out items at every chance. At times I have found more than 50% inaccuracies on my receipt. Of course, I have to wait forever in a line to contest with customer service. 4. Worst beef E-V-E-R. Been cooking beef for30+ years - these animals are not well. Inedible & rock tough no matter how you cook, and zero flavor. Subpar distributors/farmers. Go to GIANT. 5. Beware of shopping here. I am not sure how they have not been shut down by OSHA/FDA.