I have used them for over 20 yrs. always fair and very accommodating! Love them!!!Kathy Diamondread more

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

Would give this place 0 stars if I could. I had booked a reservation and once I arrived was told…read morethat they did not have any cars available. It is extremely unprofessional and an absolute waste of my time to not get a courtesy call at the very least to let me know they were unable to accommodate my reservation.

The staff were friendly and informative. Showed me how to the car's features. Had me processed in…read moreno time. The cruise control on the vehicle was inactivated, I found out as I drove, which was inconvenient on the highway (does Enterprise do that on all cars?).

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

Great experience, walked me through all the steps needed. Better prices than the National…read morecompanies. Only thing is I wish they had more LARGE SUV'S, being a family of very tall people it is greatly appreciated. Maybe if you order farther ahead, we were pressed for a long ride for family funeral.

Needed a vehicle for a 2 day trip, Starting Sunday and Monday, returning the vehicle Tuesday the…read more18th of Feb. 2025. Went to rental and asked for a Large SUV for Sunday the 16th. They told me the had no Large SUV, just a large Ford Expedition and they were closed on Sunday, so I needed to get the vehicle by 3PM on Saturday. I picked up the SUV just before 2 PM. They took my credit card # for a hold on the Vehicle, but NEVER told me there would be an additional $40 per day on this SUV, because it was XL and not Large. Also they never told me they would charge me for Saturday, even though I didn't need the vehicle until Sunday, because they were closed on SUNDAY! I just wanted to say there was very poor communication on the part of the Rental, not informing me of these additional charges. If I had been aware of the Saturday charge, I would have picked up the vehicle on Saturday Morning and used it for the day. This is not the first time I have rented from Classic, but the first for an uninformed experience.

What to say - the car center itself isn't as much an issue as is the inconvenience of having to go…read moreoff campus for such a "small" airport - they could have built a car garage and used the massive empty space of the terminal(s) for an onsite experience and save the fuel and expense of these buses and the drivers and simply operated with counters inside the airport terminal and a parking garage adjacent which would save time and money for travelers and rental car companies etc - at least it seems to me - I have not done any cost comparison studies - but the inconvenience of the layout and management of having to bus off site is a pain for sure.

Hey yall! Just got here and my reservation with budget is…read morenow moved to sister store Avis and it's this long ol line so I'm waiting but I did call over the phone to confirm my stuff for my rental, however they said this line shouldn't be happening and I should have a faster way to get to my car! It's ok they will pay for this as I always complain to them and they give me a discount. This is redic! Never does this happen! I usually go with Alamo and their line is shorter!!! First time trying budget with Costco travel!!! $59 for a electric car for 24 hours but not if you gotta wait this longggggg!! I complained and they gave me a free 24 hour rental car next time- budget!

First of all, congrats to Hertz for a) having a vehicle available and b) having someone available…read moreat the location to process a rental! This alone results in the addition of one whole star which is pretty significant for this location. On the other hand, the car I received was a Camry with over 50,000 miles on it (and the stains and scratches to prove it.) It also didn't appear to have been cleaned, as there was still a candy wrapper in the ash tray. The Hertz representative was helpful enough but mentioned that this was the only car that was available, and explained that the tank was at about a quarter tank so to just bring it back with that amount. (One of my pet peeves.) I didn't check the contract until after the fact, but the contract showed that it had been rented with a full tank. (Great way to escalate a pet peeve.) Since I was going to be doing a fair amount of driving, I called 800-CAR-GOLD and asked about the possibility of swapping out for a slightly better vehicle at the airport. I was told to go ahead and swap out the car, so off to the airport Hertz I went. The return agent at the aiport was pretty impressed by the condition of the car, asking which location I picked it up from and even commenting that it should have already been sent out for auction. While the rep inside the booth ultimately allowed me to swap out the car, she clearly pointed out that the airport doesn't normally allow vehicles to be exchanged without a mechanical issue and that she was making a special exception. While I was given a much nicer and cleaner vehicle, it seems like this should be the norm rather than the exception. Repeated experiences with high mileage and dirty vehicles, less than full tanks, inaccurate fuel levels on the contract, and the distinct sense that someone feels like they're doing you a favor in a service recovery situation are why I won't have enough rentals with Hertz to re-qualify for President's Circle this year. On the other hand, the reservation was actually able to be honored (unlike my last attempt) so I have to say that warrants a better overall rental than one where I had to scramble to make alternate arrangements.

My wife and I were told upon our on time arrival that our rental car was on the way from the…read moreairport and would arrive in 15 minutes. 2 hours later we left. Just tell us the truth, don't lie about the status of our vehicle. Don't bother with this place. Rent elsewhere

Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

My go to car rental spot, all cars and SUVs are detailed & clean. It's affordable, reliable &…read moredeposits are only $150! Very modern, nice location. Great selection.

From the owner: At ExpedientCar.com we make it easy for you to be able to get back on the road! Our selection of…read morevehicles has been fully inspected, and detailed so you can feel confident and turn your travel dreams into a new reality. We offer financing, so if you love your rental, you can make it yours! You must have valid car insurance and a job, think of our car rentals as a long test drive. Stop paying the high fares of Uber and Lyft and get on the road again.

Long time family business. Matt H was super helpful and friendly. Very smooth experience!read more

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.