We went to Cleveland to visit our son. And we pick this rental because the price is okay and we…read morethought Hertz has good customer satisfaction score. However, the overall experience is very bad. The young man gave us a 2018 Nissan Maxima, "a little upgrade" according to him. But upon closer look, the car has many minor scratches/dints, right-side rear-view mirror was crack'd, interior is dirty, and the back window was covered with leftover glue (he later told us a customer put on a tinted window film & can't be removed cleanly). Since the guy showed his displeasure throughout the whole process, we decided to not argue with him further. When I asked where's the key, the guy said it's in the car, and he went back to his office. We hop in, and tried to find the key. Well, we can't find it. We went back to his office and asked. He said "Oops, it's in my pocket", and then he handed it to me. He didn't say sorry or nothing. I was going to say "thank you", and I am glad that I didn't. After a day of driving, I realized the back window clearance is a big issue for me, and I tried to remove the leftover glue, but it was impossible. So we called the guy, he told us he didn't have any full-size car left, if we want to exchange, he can only give us Chevy Spark. I said okay. We look at the website, and realized it's a subcompact car, way too small for us. So I called him several times trying to cancel the appointment, but he didn't pick up the phone. The next day, we went into his office. Fortunately, we met his boss, an older gentleman. without saying much, he agreed to give us a different car. And he gave us this clean 2020 Nissan Altima, while it's not a premium model, it's good for us. Then came Saturday, it's time to return our car. We called them and again no one answered, soon we realized their office is closed. We decided to go there still. The rental is inside a Double Tree hotel, and the staff said we can leave the key in the drop box. But we preferred to have a complete & clean return, so we went to the other rental place about 15 miles away. To our surprise, even this older gentleman who gave us this newer car, while more professional than the young man, he didn't tell us that they will be closed on the day of our return. If you are determined to come here to rent a car, please lower your expectation & ask all the questions first so you won't be surprised.

Horrible service, poor vehicle maintenance. TL/DR at end. I rented a car from this location. I have…read morean account and booked on line. When I got there, I checked the board and saw my vehicle was waiting in a designated spot. I loaded my stuff in the car, get to the exit and the person at the check out looked at the car, then the reservation, then told me, with quite a snark, my car is the "Impala in spot 111". Well, maybe I made a mistake. Went back to the spot and, nope, this was the vehicle in spot 111. Additionally there was no Impala to be found nearby. I go back to the booth and inform Mr Snarky this is the vehicle that WAS in spot 111 and there's no Impala I could see. He dismisses me, gets on the phone talks to someone, then tells me (with added snot for good measure I guess) go to spot 11 or 12. I tell him you should just let me take the Jeep Wrangler (not like it was a Caddy). He says "we can't just give these away". Not looking for a freebie. Just don't make my move all my crap and warm up another car! Not only that, 3 minutes out of the rental area, the gas is showing on the first line from full so it wasn't really full and the next day I find out there's no freakin' washer fluid!!! Never again with these twits!! TL/DR They assigned me to the wrong car, was snotty about it, didn't give me a full gas tank and no washer fluid!!

Understaffed. But hard working staff…read more Long lines and whoever owns this need to make Changes with helping the great single person get help. Fleet of cars not the garbage they used to have Use extreme patience or go elsewhere A shame return or renting doesn't take less than a half hour or more at a quiet suburban location.

The one stars have it right. The place is a bit of a hot mess. They pretty much never answer their…read morephone and they are grossly understaffed. So don't go in expecting the young kids who are really trying their best to pull off anything miraculously close to a normal experience. You are better off elsewhere to be honest. Again like I mentioned the kids are trying their darnedest best but this is purely a failure on the corp side to balance the location needs and services. Kudos to the staff for trying but go elsewhere

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

Had a great experience my recent rental. Allen was pleasant to work with, informative and helpful…read more I returned the car a day early and was refunded a day's rate! Not only that, but I mistakenly left my EZ Pass in the car and he went out of his way to help me find and retrieve it! Had a nice exchange with Chris at this location, too! Everyone I came in contact with was smiling and happy to assist me!

helped me get the car I wanted at a good rate with no fuss. Signing the papers took but moments…read moreand it was a great experience. When you lease a car through them, you can pay with a credit card and it doesn't matter which one you use they don't charge you a fee either! The guys there are great. I can't recommend them highly enough.

Did you know there's a car with an O'Brien Leasing front plate riding around with cameras mounted…read moreon the trunk? These are private companies taking pictures of license plates for data that they sell. It's a violation of our rights, for sure. Besides that, these cameras are running on the car battery. This one was a women driving a silver (not-so-new-looking) sedan down Route 2 at 11:45 a.m. on Saturday November 26th. It's disturbing, and if nothing else, is dragging your name into it.

sorry fellas about the late response. These guys are amazing and I would highly recommend them to…read moreeveryone and anyone in the state of Ohio. My son spilled milk in my car and it smelled absolutely horrible. These guys came the very next day and set up shop in front of my apartment then went to work immediately. I am already setting up to make a contract with them to continue their services. That's how good these guys are. You won't regret it it's a must have definitely signed up immediately. Thanks guys! Ron

From the owner: Polishing and detailing of your vehicle exterior, Interior, tires, and rim. Scratch removal and…read morerestoration is included. Call for free estimate @216-925-9958

I hate rentals. Over the past few years I have been in a rental for far too great a time. Recently…read moreI was involved in a fender bender and I required a vehicle while I was waiting for my car to come back from the shop. State Farm uses Hertz. This place is small. They are directly attached to a body shop and they seemed to only have a few vehicles for rent. Inside there are two 'stations' for customers to visit with the Hertz employees. 2014/2013 Chevy Cruze... Grey? Yeah. Grey. I personally believe that a rental shop has more duties than just handing you the keys to a car. I might not be paying for the rental... but someone is! And, If I was paying, I would be upset that they do a poor job of maintaining their vehicles. The car has bangs and bumps and bruises all over it. The employee at Hertz did not really seem to care and even mentioned how he "Wasnt worried about it". The front left wheel/tire has been damaged and vibrates at all speeds. It is also low on air and causes the car to get abysmal gas mileage. If i hadnt needed a car immediately I would have told him to take it back and gone elsewhere. I did enjoy that they picked me up in the car from the body shop.

This review is for Hertz company and not for this location. I was given half a tank of gas and…read morewhen I returned the car I had filled the full tank. When asked for credit for half the tank - they refused. Said they do not buy gas from customers. However, if the situation was the other way around they would charge an exorbitant rate for the gas. I would not rent from this company again

Dawn and Devante were absolutely wonderful to deal with. They were both extremely professional…read moreover the phone before I booked my rental. Dawn ended up being the one to do all the paperwork and details when I came in to get the car. She was great from beginning to end. Even when I noticed that the rental was at half gas tank, I went back in to tell Dawn and she said "No problem, I will update your agreement." In a world of scarce customer service, Dawn made my rental experience effortless. Thank you again and hope you two get wonderful promotions! *Please let your car detailing dept to please vacuum and clean the cars in the inside though. That was the only criticism about the car!

We rented a Tesla through Hertz Bedford. The car was in terrible condition, smelled like smoke and…read morewas dirty. The employees could not have cared less. Dawn, the manager couldn't be bothered to come to the phone. She left me on hold for over 20 minutes, never returned messages. If I could give this location less than zero stars I would. Absolute bottom of the barrel when it comes to vehicle condition and customer service. Trust me - go somewhere else.

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.

Absolutely ridiculous experience with Enterprise. I already had a rental vehicle checked out and in…read moremy possession while my car was in the shop due to a hailstorm. Because there are apparently two separate claims involved, Enterprise decided I needed to physically bring the rental car back in just so they could "recheck it out" again. That alone is a huge waste of time and makes no practical sense. But what made it completely unacceptable was the way it was handled. I was told that if I did not bring the car in, they would call the police and report the vehicle stolen. That is an absurd and threatening way to treat a paying customer who already has the vehicle through a legitimate rental arrangement. This was not a situation where I disappeared with a car or refused to communicate. This was Enterprise creating an internal paperwork problem and then trying to force me to waste my time fixing it for them, under threat of police involvement. Completely unreasonable, unprofessional, and honestly insane customer service. Enterprise needs a better process for claim-related rentals instead of threatening customers over administrative issues that should be handled internally. I would not recommend this location based on how poorly this was managed. TLDR:bThe branch manager at this Bedford location utilizes severe legal extortion and police threats as a tool to bully frustrated customers. After previously being told I would not need to swap vehicles during an insurance claim transition, the branch abruptly reversed their stance. When I became angry and escalated the call over the conflicting information, the branch manager explicitly threatened to file an immediate, retroactive felony auto-theft report to punish me for being 'unreasonable.' He weaponized local law enforcement simply because I was upset with his poor customer service. I ultimately had to comply under duress of an immediate arrest over an administrative contract lag. Unbelievably hostile, reckless, and toxic leadership. Avoid this location entirely."