I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.

We went to Cleveland to visit our son. And we pick this rental because the price is okay and we…read morethought Hertz has good customer satisfaction score. However, the overall experience is very bad. The young man gave us a 2018 Nissan Maxima, "a little upgrade" according to him. But upon closer look, the car has many minor scratches/dints, right-side rear-view mirror was crack'd, interior is dirty, and the back window was covered with leftover glue (he later told us a customer put on a tinted window film & can't be removed cleanly). Since the guy showed his displeasure throughout the whole process, we decided to not argue with him further. When I asked where's the key, the guy said it's in the car, and he went back to his office. We hop in, and tried to find the key. Well, we can't find it. We went back to his office and asked. He said "Oops, it's in my pocket", and then he handed it to me. He didn't say sorry or nothing. I was going to say "thank you", and I am glad that I didn't. After a day of driving, I realized the back window clearance is a big issue for me, and I tried to remove the leftover glue, but it was impossible. So we called the guy, he told us he didn't have any full-size car left, if we want to exchange, he can only give us Chevy Spark. I said okay. We look at the website, and realized it's a subcompact car, way too small for us. So I called him several times trying to cancel the appointment, but he didn't pick up the phone. The next day, we went into his office. Fortunately, we met his boss, an older gentleman. without saying much, he agreed to give us a different car. And he gave us this clean 2020 Nissan Altima, while it's not a premium model, it's good for us. Then came Saturday, it's time to return our car. We called them and again no one answered, soon we realized their office is closed. We decided to go there still. The rental is inside a Double Tree hotel, and the staff said we can leave the key in the drop box. But we preferred to have a complete & clean return, so we went to the other rental place about 15 miles away. To our surprise, even this older gentleman who gave us this newer car, while more professional than the young man, he didn't tell us that they will be closed on the day of our return. If you are determined to come here to rent a car, please lower your expectation & ask all the questions first so you won't be surprised.

Horrible service, poor vehicle maintenance. TL/DR at end. I rented a car from this location. I have…read morean account and booked on line. When I got there, I checked the board and saw my vehicle was waiting in a designated spot. I loaded my stuff in the car, get to the exit and the person at the check out looked at the car, then the reservation, then told me, with quite a snark, my car is the "Impala in spot 111". Well, maybe I made a mistake. Went back to the spot and, nope, this was the vehicle in spot 111. Additionally there was no Impala to be found nearby. I go back to the booth and inform Mr Snarky this is the vehicle that WAS in spot 111 and there's no Impala I could see. He dismisses me, gets on the phone talks to someone, then tells me (with added snot for good measure I guess) go to spot 11 or 12. I tell him you should just let me take the Jeep Wrangler (not like it was a Caddy). He says "we can't just give these away". Not looking for a freebie. Just don't make my move all my crap and warm up another car! Not only that, 3 minutes out of the rental area, the gas is showing on the first line from full so it wasn't really full and the next day I find out there's no freakin' washer fluid!!! Never again with these twits!! TL/DR They assigned me to the wrong car, was snotty about it, didn't give me a full gas tank and no washer fluid!!

Understaffed. But hard working staff…read more Long lines and whoever owns this need to make Changes with helping the great single person get help. Fleet of cars not the garbage they used to have Use extreme patience or go elsewhere A shame return or renting doesn't take less than a half hour or more at a quiet suburban location.

The one stars have it right. The place is a bit of a hot mess. They pretty much never answer their…read morephone and they are grossly understaffed. So don't go in expecting the young kids who are really trying their best to pull off anything miraculously close to a normal experience. You are better off elsewhere to be honest. Again like I mentioned the kids are trying their darnedest best but this is purely a failure on the corp side to balance the location needs and services. Kudos to the staff for trying but go elsewhere

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

Had a great experience my recent rental. Allen was pleasant to work with, informative and helpful…read more I returned the car a day early and was refunded a day's rate! Not only that, but I mistakenly left my EZ Pass in the car and he went out of his way to help me find and retrieve it! Had a nice exchange with Chris at this location, too! Everyone I came in contact with was smiling and happy to assist me!

helped me get the car I wanted at a good rate with no fuss. Signing the papers took but moments…read moreand it was a great experience. When you lease a car through them, you can pay with a credit card and it doesn't matter which one you use they don't charge you a fee either! The guys there are great. I can't recommend them highly enough.

Did you know there's a car with an O'Brien Leasing front plate riding around with cameras mounted…read moreon the trunk? These are private companies taking pictures of license plates for data that they sell. It's a violation of our rights, for sure. Besides that, these cameras are running on the car battery. This one was a women driving a silver (not-so-new-looking) sedan down Route 2 at 11:45 a.m. on Saturday November 26th. It's disturbing, and if nothing else, is dragging your name into it.

sorry fellas about the late response. These guys are amazing and I would highly recommend them to…read moreeveryone and anyone in the state of Ohio. My son spilled milk in my car and it smelled absolutely horrible. These guys came the very next day and set up shop in front of my apartment then went to work immediately. I am already setting up to make a contract with them to continue their services. That's how good these guys are. You won't regret it it's a must have definitely signed up immediately. Thanks guys! Ron

From the owner: Polishing and detailing of your vehicle exterior, Interior, tires, and rim. Scratch removal and…read morerestoration is included. Call for free estimate @216-925-9958

I hate rentals. Over the past few years I have been in a rental for far too great a time. Recently…read moreI was involved in a fender bender and I required a vehicle while I was waiting for my car to come back from the shop. State Farm uses Hertz. This place is small. They are directly attached to a body shop and they seemed to only have a few vehicles for rent. Inside there are two 'stations' for customers to visit with the Hertz employees. 2014/2013 Chevy Cruze... Grey? Yeah. Grey. I personally believe that a rental shop has more duties than just handing you the keys to a car. I might not be paying for the rental... but someone is! And, If I was paying, I would be upset that they do a poor job of maintaining their vehicles. The car has bangs and bumps and bruises all over it. The employee at Hertz did not really seem to care and even mentioned how he "Wasnt worried about it". The front left wheel/tire has been damaged and vibrates at all speeds. It is also low on air and causes the car to get abysmal gas mileage. If i hadnt needed a car immediately I would have told him to take it back and gone elsewhere. I did enjoy that they picked me up in the car from the body shop.

This review is for Hertz company and not for this location. I was given half a tank of gas and…read morewhen I returned the car I had filled the full tank. When asked for credit for half the tank - they refused. Said they do not buy gas from customers. However, if the situation was the other way around they would charge an exorbitant rate for the gas. I would not rent from this company again

Dawn and Devante were absolutely wonderful to deal with. They were both extremely professional…read moreover the phone before I booked my rental. Dawn ended up being the one to do all the paperwork and details when I came in to get the car. She was great from beginning to end. Even when I noticed that the rental was at half gas tank, I went back in to tell Dawn and she said "No problem, I will update your agreement." In a world of scarce customer service, Dawn made my rental experience effortless. Thank you again and hope you two get wonderful promotions! *Please let your car detailing dept to please vacuum and clean the cars in the inside though. That was the only criticism about the car!

We rented a Tesla through Hertz Bedford. The car was in terrible condition, smelled like smoke and…read morewas dirty. The employees could not have cared less. Dawn, the manager couldn't be bothered to come to the phone. She left me on hold for over 20 minutes, never returned messages. If I could give this location less than zero stars I would. Absolute bottom of the barrel when it comes to vehicle condition and customer service. Trust me - go somewhere else.

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.

Keenan was awesome to work with. He was helpful and went out of his way to make sure I got the…read morevehicle to meet my needs. I also returned my vehicle early and Keenan again took very good care of me.