I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.

We went to Cleveland to visit our son. And we pick this rental because the price is okay and we…read morethought Hertz has good customer satisfaction score. However, the overall experience is very bad. The young man gave us a 2018 Nissan Maxima, "a little upgrade" according to him. But upon closer look, the car has many minor scratches/dints, right-side rear-view mirror was crack'd, interior is dirty, and the back window was covered with leftover glue (he later told us a customer put on a tinted window film & can't be removed cleanly). Since the guy showed his displeasure throughout the whole process, we decided to not argue with him further. When I asked where's the key, the guy said it's in the car, and he went back to his office. We hop in, and tried to find the key. Well, we can't find it. We went back to his office and asked. He said "Oops, it's in my pocket", and then he handed it to me. He didn't say sorry or nothing. I was going to say "thank you", and I am glad that I didn't. After a day of driving, I realized the back window clearance is a big issue for me, and I tried to remove the leftover glue, but it was impossible. So we called the guy, he told us he didn't have any full-size car left, if we want to exchange, he can only give us Chevy Spark. I said okay. We look at the website, and realized it's a subcompact car, way too small for us. So I called him several times trying to cancel the appointment, but he didn't pick up the phone. The next day, we went into his office. Fortunately, we met his boss, an older gentleman. without saying much, he agreed to give us a different car. And he gave us this clean 2020 Nissan Altima, while it's not a premium model, it's good for us. Then came Saturday, it's time to return our car. We called them and again no one answered, soon we realized their office is closed. We decided to go there still. The rental is inside a Double Tree hotel, and the staff said we can leave the key in the drop box. But we preferred to have a complete & clean return, so we went to the other rental place about 15 miles away. To our surprise, even this older gentleman who gave us this newer car, while more professional than the young man, he didn't tell us that they will be closed on the day of our return. If you are determined to come here to rent a car, please lower your expectation & ask all the questions first so you won't be surprised.

Horrible service, poor vehicle maintenance. TL/DR at end. I rented a car from this location. I have…read morean account and booked on line. When I got there, I checked the board and saw my vehicle was waiting in a designated spot. I loaded my stuff in the car, get to the exit and the person at the check out looked at the car, then the reservation, then told me, with quite a snark, my car is the "Impala in spot 111". Well, maybe I made a mistake. Went back to the spot and, nope, this was the vehicle in spot 111. Additionally there was no Impala to be found nearby. I go back to the booth and inform Mr Snarky this is the vehicle that WAS in spot 111 and there's no Impala I could see. He dismisses me, gets on the phone talks to someone, then tells me (with added snot for good measure I guess) go to spot 11 or 12. I tell him you should just let me take the Jeep Wrangler (not like it was a Caddy). He says "we can't just give these away". Not looking for a freebie. Just don't make my move all my crap and warm up another car! Not only that, 3 minutes out of the rental area, the gas is showing on the first line from full so it wasn't really full and the next day I find out there's no freakin' washer fluid!!! Never again with these twits!! TL/DR They assigned me to the wrong car, was snotty about it, didn't give me a full gas tank and no washer fluid!!

This Avis is a small satellite location, staffed by a single person. The single staff is…read moreresponsible for returns, rentals, and cleaning out each vehicle before a new rental, making even a small line of 3-4 an easy 30-60+ minute ordeal. Cars that are reserved are often not waiting for you upon arrival, and sometimes never arrive at all. Getting through over the phone is similarly difficult. Ive tried renting here twice. The first time I had to leave after waiting 90 minutes in line before being told my vehicle wasnt here, the second visit took a full hour to get through a 3-person line. If you're renting on an off-hour during the week, the convinient location makes returns easier than a trip to the airport, however if picking up, especially on a Sunday or the day after a holiday, skip the line and pick up at the airport - you will save yourself time and grief.

Extremely frustrating experience -- credit card charges with no documentation months after rental…read more This is a follow up to a previous review to reflect new, fraudulent charges. I rented a car from the Budget/Avis location in Beachwood for 9 days in July. When I returned the car, I was told to simply leave the keys on the counter and go. The car had a full tank of gas and was in good condition. No inspection was performed and no damage or cleaning issue was mentioned. Four days later, I was charged an additional $207 in miscellaneous fees. When I called, I was told it was actually a $250 cleaning fee. There were no photos or documentation to support this at that time. I disputed the charge and was promised a manager would contact me, but no one ever did. Several weeks later, they charged another $250 to my card. Customer service initially told me this was a cleaning fee. Now, they suddenly had pictures allegedly showing grass in the car. After I disputed that explanation, the second charge was refunded. They refused to take my credit card out of their system, so I cancelled it to prevent further fraudulent charges. Then, on September 12, I received a $790 invoice for alleged vehicle damage. No photographs, inspection report, repair estimate, or other documentation was provided. When I called customer service, the representative told me she could find no record of damage in my file other than the invoice itself. I have repeatedly tried to resolve this directly with Avis/Budget and have been repeatedly told someone would contact me, but I have received no meaningful follow-up. The amount of time and energy that has been spent disputing these charges is ridiculous. I have lodged a formal complaint with the Better Business Bureau. Based on my experience, I do NOT recommend Avis Rental Cars, particularly this location.

First, this is our go to Rent-A-Car for visitors from out of town. We were a bit disappointed, not…read moregetting the car that we rented however, they were very accommodating in that they made sure that we were satisfied with an alternate. Isaiah and Chris were very helpful. The rental delivered and was reliable. I would recommend going to enterprise at this location.

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

helped me get the car I wanted at a good rate with no fuss. Signing the papers took but moments…read moreand it was a great experience. When you lease a car through them, you can pay with a credit card and it doesn't matter which one you use they don't charge you a fee either! The guys there are great. I can't recommend them highly enough.

Did you know there's a car with an O'Brien Leasing front plate riding around with cameras mounted…read moreon the trunk? These are private companies taking pictures of license plates for data that they sell. It's a violation of our rights, for sure. Besides that, these cameras are running on the car battery. This one was a women driving a silver (not-so-new-looking) sedan down Route 2 at 11:45 a.m. on Saturday November 26th. It's disturbing, and if nothing else, is dragging your name into it.

INTEGRITY MATTERS -THANK YOU VINCENT!…read more Had to add this. My cup holder ended up in their van when cleaning my car. Because it is OEM Miata part, it cost $50-75 to replace. The owner Vincent went out of his way literally to get this back to me. Support small businesses who do it right. Thank you Vincent! They came and went right to work. After almost 3 hours of working on my very dirty, pet hair and crumb laden car, it was spotless! They were polite, kind and very proud of their job well done. Highly recommend! Vincent and Ben were wonderful!

Had an appointment ....he never showed.Confirmed appointment via email, Texted him and he did not…read morerespond

I hate rentals. Over the past few years I have been in a rental for far too great a time. Recently…read moreI was involved in a fender bender and I required a vehicle while I was waiting for my car to come back from the shop. State Farm uses Hertz. This place is small. They are directly attached to a body shop and they seemed to only have a few vehicles for rent. Inside there are two 'stations' for customers to visit with the Hertz employees. 2014/2013 Chevy Cruze... Grey? Yeah. Grey. I personally believe that a rental shop has more duties than just handing you the keys to a car. I might not be paying for the rental... but someone is! And, If I was paying, I would be upset that they do a poor job of maintaining their vehicles. The car has bangs and bumps and bruises all over it. The employee at Hertz did not really seem to care and even mentioned how he "Wasnt worried about it". The front left wheel/tire has been damaged and vibrates at all speeds. It is also low on air and causes the car to get abysmal gas mileage. If i hadnt needed a car immediately I would have told him to take it back and gone elsewhere. I did enjoy that they picked me up in the car from the body shop.

This review is for Hertz company and not for this location. I was given half a tank of gas and…read morewhen I returned the car I had filled the full tank. When asked for credit for half the tank - they refused. Said they do not buy gas from customers. However, if the situation was the other way around they would charge an exorbitant rate for the gas. I would not rent from this company again

Dawn and Devante were absolutely wonderful to deal with. They were both extremely professional…read moreover the phone before I booked my rental. Dawn ended up being the one to do all the paperwork and details when I came in to get the car. She was great from beginning to end. Even when I noticed that the rental was at half gas tank, I went back in to tell Dawn and she said "No problem, I will update your agreement." In a world of scarce customer service, Dawn made my rental experience effortless. Thank you again and hope you two get wonderful promotions! *Please let your car detailing dept to please vacuum and clean the cars in the inside though. That was the only criticism about the car!

I am extremely disappointed with how Hertz handled the loss of my personal property…read more I accidentally left a pair of vintage wood-frame Cartier sunglasses hanging from the sun visor when I returned my rental vehicle. I realized it almost immediately and went back to the Hertz location the very next morning, before they even opened, to try to recover them. What makes this situation particularly concerning is that the same employee who checked me out also inspected the vehicle after I returned it. I watched her drive the vehicle to the back of the facility for the cleaning crew. I immediately told her that I had left my Cartier sunglasses inside the vehicle. I was then told that the vehicle had already been rented to another customer. I spoke with the manager and was told that Hertz would contact me if the sunglasses turned up. I waited a week and returned to the location again to follow up. I was once again told that they would contact me. It has now been approximately two weeks, and I still have not received a single call or update. These weren't ordinary sunglasses. I have owned these vintage Cartier sunglasses for approximately 20 years. I purchased them on my first trip to Miami, so they have significant sentimental value to me as well as monetary value. I am not accusing any particular employee of stealing them because I don't have proof of that. However, I find it very difficult to understand how sunglasses hanging from the sun visor could go unnoticed during the vehicle inspection and cleaning process, especially considering that I reported them almost immediately. At this point, I expected Hertz to conduct a serious investigation, including checking their inspection and cleaning records, lost-and-found procedures, and determining whether the next renter found the sunglasses. Instead, I have been left waiting with no communication. I hope Hertz management sees this review and takes the situation seriously. I am asking for accountability, a proper investigation, and the return of my sunglasses if they can be located. This experience has been extremely disappointing.

Because of extensive hail damage in Bedford, our leased car was at the body shop (T-Jay's in…read moreBedford, OH) for far longer than expected. Our Enterprise rental ended up lasting about a month longer than our insurance would cover. Unfortunately, there was a scarcity of rental cars in the area, and our car had a bad smell, which never went away after two months, and a weak battery in the key fob, which caused us to lock ourselves out of the car on July 4 (costing $70 to get opened by a service). HOWEVER ... T-Jay's paid our rental that our insurance didn't cover (thanks T-Jay's!) AND... Enterprise promptly replaced the key fob battery for us. AND...when we returned our rental car, the branch manager asked us what they could do to make up for the smelly car, key fob problem, and the extra time we had it. I joked that they could pick up the tab, and they did!! (Thanks Bryce Bishop!) Saved us almost $200 and really made our day. Obviously I would not hesitate to use Enterprise again, as we have several times before. Thanks!

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.