Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

If I could choose zero stars I would. The only reason I gave 1 star is because Sandy is very…read morepersonable and professional . While the old bald overweight guy needs SERIOUS HELP IN CUSTOMER SERVICE TRAINING. I would rather bus or even walk then deal with that bald unattractive nasty person behind the counter.

Okay it was a 2004 Toyota Corolla with 264,xxx miles. But a very reliable car and nearly identical…read moreto what I normally drive. And everything worked! Chris was reassuring that he'd get me a car, when three days before I was to arrive in Cleveland I found the car I'd rented (and paid for in advance) through Turo was not going to be available. The price was perfect. And I love the dozen rescues that fill the office space. Only drawback is they are NOT available on weekends or after 5:30 to pick up or drop off cars. That's why this is a four star and not a five. Again, thanks to the staff that drove me to a rapid station so I could get back to the airport for my flight.

This place is a complete joke and I will be returning to Enterprise moving forward. My pickup time…read morewas 8am and I didn't leave until 9am because they were "cleaning" the vehicle. Once I left I noticed the vehicle in fact was not cleaned properly and there was no windshield wiper fluid in the vehicle either. I had a trip I needed to be on the road for once I realized no windshield wiper fluid and I as advised by customer service rep to take to a take five location. The line was pretty long so I waited almost two hours for them to complete a top off. FRUSTRATED to say the least! When I returned the vehicle there was nobody in the office and a sign that said they would be returning shortly. I waited 30 minutes to hand over a key to someone after a long day. What a joke. Called customer service several times to explain everything and I kept getting transferred. This place is definitely going downhill and I won't be returning. Horrible horrible experience.

Hertz Cleveland! Don't waste your time renting from these guys! Dirty car, pet hair, carpets not…read morevaccines, outside dirty! Ask for credit toward another rental-- they said too bad! I've rented from them for 30 years! What a sad thing to see this company falling apart!

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

Rented a trailblazer in March from Enterprise located at 727 E Turkeyfoot Lake Rd Akron Ohio 44319…read morerental experience was great. I just recently rented another vehicle a jeep gladiator and returned it today on April 6th 2026. The jeep gladiator was a nice ride and was a 2026 giving me a experience and feel for the newer edition of gladiators as always my rental experience was great and the team is always very helpful fast check in smooth renting process fast return of deposit money and fast return in all the team at E Turkeyfoot Lake Rd in Akron gives you a experience that's fast and convenient. I am also always able to get questions asked in a timely manner when needed. Today the team was also kind enough to provide me a ride home saving me a trip back home in the snow. Thanks again to everyone working this location and I look forward to future business and more rental experiences in the future.

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

Was given a car via my insurance Nationwide, after an accident. As you know, insurance company have…read morerates set, that differ from general public. I turned the car in after 22 day, and was met with a bill. I was told that I had to pay the difference of the $40.00 rate that the insurance company didn't cover. I said that was false, because they stay within the rate. I contacted Nationwide and the stated they had paid in full and that my rate was NOT $40, dollars. They even have the rate on the receipt as Nationwide and are fraudulently charging. I contacted the corporate office to report the branch for fraud. This was 2/20, 2/23, and 2/24! Not one follow up. Watch out for this branch! They didn't even provide me with a receipt. I had to call and ask what these charges were for and wait to be sent the receipt. I have not now contact the Attorney general's office to report this business for fraud. As well as reporting fraud to my credit card company. I should have only been billed for 4 days of insurance coverage and that's it! I don't even see where my deposit was applied to anything in this bill. How do you have a set rate for Nationwide and yet, are fraudulently charging general population prices after the claim is closed. They claimed they escalated the matter to the branch manager, who hasn't said a peep! Extremely unprofessional and unethical business practices.

Renting the car was very easy. Employees working seem very proficient in what they do. Easy peasy.read more

My goodness I've never seen a desk person work so slow! I got in line at 5 pm, three people in…read moreline, I did not get out of there until 7 pm!!!!!! The car is great, the workers work at a snails pace. Avis, clearly your employees don't care about your company. You may want to take a closer look at this. Sadly, will never use Avis again.

There was a short line of people waiting to get checked in when we arrived to the desk but only one…read moreagent. The wait time was 40 minutes (which I timed). A second agent joined about 30 minutes into our wait but she clearly was more interested in her phone than helping the other agent. Poor management. You know when people are arriving, yet it was not properly staffed. I have not used Avis in a long time and I was reminded why. I had a similar experience year ago at National airport. You don't try harder in fact you don't try at all. I did feel badly for the one agent who was trying her best but with no management support.