Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

They always repair my car at half the price I expected and are so great with customer service…read more Bonus there's always a pup or three to greet me!

If I could choose zero stars I would. The only reason I gave 1 star is because Sandy is very…read morepersonable and professional . While the old bald overweight guy needs SERIOUS HELP IN CUSTOMER SERVICE TRAINING. I would rather bus or even walk then deal with that bald unattractive nasty person behind the counter.

First of all, congrats to Hertz for a) having a vehicle available and b) having someone available…read moreat the location to process a rental! This alone results in the addition of one whole star which is pretty significant for this location. On the other hand, the car I received was a Camry with over 50,000 miles on it (and the stains and scratches to prove it.) It also didn't appear to have been cleaned, as there was still a candy wrapper in the ash tray. The Hertz representative was helpful enough but mentioned that this was the only car that was available, and explained that the tank was at about a quarter tank so to just bring it back with that amount. (One of my pet peeves.) I didn't check the contract until after the fact, but the contract showed that it had been rented with a full tank. (Great way to escalate a pet peeve.) Since I was going to be doing a fair amount of driving, I called 800-CAR-GOLD and asked about the possibility of swapping out for a slightly better vehicle at the airport. I was told to go ahead and swap out the car, so off to the airport Hertz I went. The return agent at the aiport was pretty impressed by the condition of the car, asking which location I picked it up from and even commenting that it should have already been sent out for auction. While the rep inside the booth ultimately allowed me to swap out the car, she clearly pointed out that the airport doesn't normally allow vehicles to be exchanged without a mechanical issue and that she was making a special exception. While I was given a much nicer and cleaner vehicle, it seems like this should be the norm rather than the exception. Repeated experiences with high mileage and dirty vehicles, less than full tanks, inaccurate fuel levels on the contract, and the distinct sense that someone feels like they're doing you a favor in a service recovery situation are why I won't have enough rentals with Hertz to re-qualify for President's Circle this year. On the other hand, the reservation was actually able to be honored (unlike my last attempt) so I have to say that warrants a better overall rental than one where I had to scramble to make alternate arrangements.

My wife and I were told upon our on time arrival that our rental car was on the way from the…read moreairport and would arrive in 15 minutes. 2 hours later we left. Just tell us the truth, don't lie about the status of our vehicle. Don't bother with this place. Rent elsewhere

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

The staff were friendly and informative. Showed me how to the car's features. Had me processed in…read moreno time. The cruise control on the vehicle was inactivated, I found out as I drove, which was inconvenient on the highway (does Enterprise do that on all cars?).

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

There is no office at the address listed, only an abandoned building. I tried calling the morning…read moreof my pick up and no one answered. They later said they had moved offices (not mentioned on their website or email), but would see if they had the car I had reserved. I had already walked to a major rental car company at that point and picked up a car in 20 minutes. Do not recommend.

their lack of understanding that when i say i'm returning the car the next day and they come…read morewithout me nor my emergency contact's permission and towed the vehicle with all of my belongings still in the car. by far worse rental experience i've ever had!

I had a great experience at the Brookpark Road Enterprise from start to finish. The customer…read moreservice was great. Darius got me together with my rental and went over everything. The vehicle was clean. The return was great. Everyone spoke and was kind when I entered. Amanda assisted with the return. She was very nice and bubbly. I will rent there again.

I had a great experience with Avis at the Cleveland Airport. I had a rental from out of state, but…read moredue to limited cars at my original location, had gotten a vehicle that was not ideal. I stopped at the Cleveland Airport location on my trip and they were very helpful to switch cars for me. It was a quick and easy process and really appreciated them being able to accommodate a change to make the rest of my week long rental better and what I actually reserved.

I picked AVIS because of thinking they were a premier rental company. I also picked them over my…read moreusual Budget rental pick, COMPLETELY unaware that they are one in the same company! I have been waiting for at least an hour and have barely moved forward. I have NEVER EVER waited so long for a rental car! I am attaching picture of this ridiculous scenario here in Cleveland Airport Rental!