My goodness I've never seen a desk person work so slow! I got in line at 5 pm, three people in line, I did not get out of there until 7 pm!!!!!! The car is great, the workers work at a snails pace. Avis, clearly your employees don't care about your company. You may want to take a closer look at this. Sadly, will never use Avis again. read more

I picked AVIS because of thinking they were a premier rental company. I also picked them over my usual Budget rental pick, COMPLETELY unaware that they are one in the same company! I have been waiting for at least an hour and have barely moved forward. I have NEVER EVER waited so long for a rental car! I am attaching picture of this ridiculous scenario here in Cleveland Airport Rental! read more

Samantha H extremely kind when I lost my work phone and I wasn't able to find it. She was able to look up the vehicle by looking up my name communicated service person to help me find my phone proactively. She truly deserves a raise for her excellent customer service that is hard to find these days and was so pleasant to work with even though I didn't have a current reservation. read more

I appreciated the friendly and prompt service on my most recent trip to Avis. I entered the counter area very early in the morning shortly after the counter opened. In spite of the early hour, there were three eager staff members with smiling faces, waiting to assist me. They promptly ushered me to the preferred counter and resolved my questions, and I was soon on my way. read more

Avis - Car Rental Near Me - Cleveland, Ohio

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I waited over an hour for my rental car. There were 8 people ahead of me in line. There was only one agent processing customers. She took 10-12 minutes per customer. I am an Avis Preferred customer, normally I could walk out to the lot, see my assigned car, and drive off. The Preferred option was not available. This is the worst car rental experience I have had in 30 years. I will avoid ever using Avis at Cleveland Hopkins. read more

Not worth going through Avis - one hour wait, old system, try other companies. And that's even with pre check! Avis, get your act together!

They canceled my reservation because I was 12 hours late because of the weather. Evil evil evil. They had my card on file.

There was a short line of people waiting to get checked in when we arrived to the desk but only one agent. The wait time was 40 minutes (which I timed). A second agent joined about 30 minutes into our wait but she clearly was more interested in her phone than helping the other agent. Poor management. You know when people are arriving, yet it was not properly staffed. I have not used Avis in a long time and I was reminded why. I had a similar experience year ago at National airport. You don't try harder in fact you don't try at all. I did feel badly for the one agent who was trying her best but with no management support. read more

Terrible service! Over 1 hour of inconvenience for myself and host at location. Round 1 car in space completely locked Round 2 no car in space no upgrade offered Round 3 upgrade offered. No car in space Round 4 small upgrade keys available car in budget car rental space far from terminal Round 5 not a full tank! Resolution from AVIS. Comp 1 day of rental My resolution. No more business ever! read more

Lady at the counter was busy on phone. Wrong information provided and mocked me with keys to a non-functional van, claiming cheaper price for big vehicle. read more

Unsafe, low tire tread for a car rental in the snow. November 2024. Dear Avis, My concerns expressed to Avis customer service have gone unanswered. Rather than ignore the feedback, please consider contacting me about the recent Avis rental in Cleveland, OH. The vehicle's tires are below the safe tread depth and could contribute to an accident under any inclement weather. Second, the actual vehicle mileage that I noted in a photo is higher than the mileage stamped on the Avis paperwork. This mileage discrepancy might be why the tires haven't been replaced. Regardless, in my business, I would reconcile both issues quickly; one related to safety, and one related to maintenance and fleet-auditing. Sincerely, Mr. A, 290130002 read more

Avis - Car Rental Near Me - Cleveland, Ohio

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Is zero stars available. We reserved and rented a high end 4wd anticipating weather, and purchased the refuel option. The Denali wreaked of cigarette smoke and the fuel tank was barely 3/4 full. There were no staff available on the lot to help at around midnight and we did not want to go back through the line given our tired flight and the time of night/morning. We had to drive with the windows down the entire time. Customer support after the fact offered an insincere and boilerplate apology. There are other options at CLE and I highly suggest you stay away from Avis--given the lack of quality and expense. read more

The customer service that I had was outstanding. The car was a masda 50 great on gas and very comfortable. The only thing that they need is to improve the route into the return area and mark the directions better. read more

To start with the Rental Car Industry across the board is a disaster, it appears the pandemic and poor business decisions has devastated this industry - being a business traveler for decades it easy for me to see just how much this industry has declined. This particular incident started at the time of the booking with multiple disclaimer that due to a shortage of rental vehicles the availability ,selection, pricing and pickup location can change. I find these proclamations a little unsettling after my history of renting hundreds of cars over the years, admittedly mostly from one brand but today after my loyalty was rejected at my go to vendor I decided it was time to start shopping. The nightmare started on 12/4 when I hit the reserve button for a rental starting mid-day 12/6 through the early morning hours of 12/8 - although I wasn't super excited about the price ($453) I had no choice since all the rental companies operating out of Cleveland Hopkins Airport were out of cars for those dates. After arriving at the Avis Rental Counter I noticed the complex was nearly empty and those that were there without a reservation were a little disappointed that they were turned away - well I was never so thankful to have a reservation and that I had pre-paid 100% of the cost upfront. I approached the counter with my confirmation number in hand, only to get a blank stare and a few sidebar conversations between the staff - and then 15 minute of the sound of fingers banging on a keyboard before hearing we have a car but it is a lower class than you reserved, so I asked what the price adjustment would be only to be told that this car is actually in the same class being they have no others - huh? Well after more than an hour at the counter my chariot arrived a beaten, dirty crashed Ford Explorer with nearly 50K miles on it - this filthy rattle trap hadn't seen a wash bay in sometime and smelt like a cheap cigar shop - okay they got me I have no choice so I jumped in and exited the lot mumbling unkind words to myself. Fast forward to 5:00 AM 12/8 - after fueling this beast at the nearby Circle K I pulled into the rental car return lot which was manned by an after hours security person, I grabbed my bags and dropped the keys in the drop box and headed for the airport rental car bus - a few hours later as I sipped a morning cocktail in the United Club I received my email receipt - I'm pretty sure my reaction after opening the PDF was WTF - final cost for a rental that I had in my possession for less than 48 hours ($854). Well we all understand it's not always about the mistake it's more about the final outcome and how the problem is resolved so this wasn't over. Well after an hour on the phone with a customer service representative and making my case tactfully and professionally and after getting put on hold several times Avis accepted responsibility and promised a fund to my credit card in the amount of ($401) within 5 business days - so if this happens all is forgiven and I'll be smarter for it and won't be returning to this location... read more

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Friendly. Attentive. I almost took the keys with me and the attendant reminded me to leave them. We had an early morning flight and we really appreciated their help getting us to the airport as well as not letting me leave with the keys. I only wish I would have had cash to tip the gentleman who helped us. read more

Great place for rental car. Nice people. Easy check in and out. They even handled all the tolls efficiently.

I made the reservation online at $52.00 a day, but when I showed up, the rate was suddenly around $100 a day for an economy car. I say "around" because the total wasn't clear or itemized. When I booked, the total was clear, but it couldn't be saved--you have to access it through an Avis link. At the airport, they changed that link, erasing the original. This is done to rip you off, since you can't go back and view your original reservation. read more

This company canceled our car without notice, charged us and have ignored every contact we have sent to them. They are terrible and just don't care who they inconvenience. Based on our experience and the angry mob with us at the counter with no employees, DO NOT USE THIS COMPANY! read more

NEGATIVE STARS! Horrible experience. Was the only person in line and waited 30 minutes to get my car. Finally get to the vehicle and it was clear no one had cleaned it. So I went back to the counter. The lady behind the counter was clearly annoyed that I had come back in. Had to wait another 30 min to get one that clearly smelled like smoke and had so much damage on it. Looked like it had been towed because there was white lettering on the back seat door. I took the car because I was exhausted and thought it would air out. It didn't and the cigarette smell was giving me a headache so I went and swapped cars. Is it a requirement for Avis to be horrible. I have the worst experiences no matter wear I go. I left a cardigan in one vehicle and they said they had it. When I went on their site to claim it, it magically wasn't there. Please book with ANYONE but Avis! read more

By far the worst part of my trip. The line didn't move and there was no sense of making it move. Lost literally two hours in line.

Reserved a car here through Costco recently. A few days before my rental, I got a confirmation from Costco and noted that the rate was higher than I had been quoted. Called the Avis 800# but they said they couldn't do anything and I'd need to check at the airport. My car was in my Preferred spot but I went to the booth to inquire about the rate difference. My, was the woman there unpleasant. She accused me of possibly having made multiple reservations through Costco and forgetting to cancel. Um, no. In the end, they refused to honor the rate for which I had a written confirmation. read more

My company likes me to use Avis. I do remember when they "Tried Harder" and were a decent company to rent with. While we do get a great corporate rate, I don't like their little hidden tricks. First of all, I was assigned a car and told where my car was parked virtually. I was also provided a QR code to exit the lot quickly. I did like that. It was probably the fastest I was ever able to leave a rental car facility. My car was pretty dirty, though---both inside and outside. The hidden trick was not providing me with an invoice right away, but instead sending an email later. When checking the emailed invoice, I noticed a $20 refueling charge. This was after I had put $20 of gas in the car. When I proved that I had put 5.5 gallons of gas in the car, they adjusted the invoice and removed the charge. I supposedly traveled 100 miles during my rental in a Nissan Altima. Wow---that's less than 20 MPG. I told Avis they owed me money for not filling the tank. This is the second time Avis added refueling charges. I've informed my company of the unethical practice hoping they will switch us back to the other rental company we used to use. read more

Creepy "customer service" Cameron - Who proudly stole my belongings, and ghosted me when he told me to come back to retrieve them. I didn't know how desperate the employees were to blatantly steal from customers. read more

Sent me from the CLE airport with an EV Car with less than 50% charge to return at CAK... the person who assigned this car must LACK intelligence (the nicest way I can put it) since the CAK airport alone is more than an hour drive and that was not my final destination from CLE on 12/11 at 11:30PM when it was a complete blizzard out. Would you really send someone with an 1/8th of tank of gas to set out? Seriously??? The roads were absolutely snow covered and if I had to stop anywhere along the way I would have never made it. That someone at Avis thought this was a great idea when the car was being returned to another destination and not even charged is absolutely unacceptable. read more

Issues with the condition of the car EVERY TIME. This time, several features were broken and that forgot to put fuel in the vehicle. This delayed my travel about an hour to sort out. read more

Avis - NOT full - Car Rental Near Me - Cleveland, Ohio

Always find the car I want here ppl in Avis are great and courteous . They will work for you and with you to get you what u want

We rented a car over the weekend for a funeral . I made a reservation online through the app. You will have to shuttle to and from the airport so make sure you have time for that . We were helped immediately and to our rental within about 10 minutes. It wasn't over the top friendly but it was efficient. We had requested a Kia soul and provided a Jeep Cherokee. It was a bit beat up on the outside but the inside was clean and the car ran nicely and the tank was full. We drove it approximately 100 miles total. Returning the vehicle was just as efficient and easy -we did not have any issues. The bill was as stated and no additional charges were made. I was hesitant to rent from them because of reviews however, we had a good experience so we would go back to them in the future. read more

Stick with any other car rental company at Cleveland Hopkins. Two cars rented in the last month, both absolutely filthy. Service desk employee is the only reason I can give two stars. She gave excellent service during both visits. Employees in the "Preferred" kiosk are horrible, lazy representatives of the company. read more

Less than one. I can't get in touch with a local agent to ask a question and the national rep has no clue.

Unlike all of the poor reviews I see on Yelp for this Avis location - my first time using Avis at CLE was good. My car was booked by our internal travel service and we have Avis Preferred Service. We used to use Hertz and I've used Hertz at CLE many times, so I was wondering how the Avis experience would be. When I got to the Preferred Service members board - the board referred me to the Preferred Services desk - no space number was listed next to my name. There was only one person in line in front of me - so I only had to wait a minute or so. The agent processed my reservation and handed me my car keys. I advised this was my first time at Avis at CLE and I asked why there was no space number on the board next to my name. He replied that on Mondays - they have such a large demand for cars that at times they can't keep up, which leads to them assigning cars at the last minute. Might be time for a bigger Avis facility to keep up! When I returned the car, the agent was right there to scan the barcode on the car, check things out and hand me a receipt. Very fast and efficient! read more

Avis - Car Rental Near Me - Cleveland, Ohio

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Zero stars. Let me begin by saying that I did not intend to look for the cheapest deal or to rent from Avis, but needed a car on Jan 1 and my go-to of Hertz was closed. I was concerned about Avis' low customer service rating, but decided to try and hope for the best. Our flight was due to arrive in Cleveland from DFW at 8:30 PM, but delays and a connection across gates caused us to miss that flight out of DFW, so we were rebooked on a later flight arriving in Cleveland just after midnight. I immediately called Avis to verify whether I would still be able to pick up my car. Despite calling the local Cleveland number and multiple attempts through the menus, I could only reach a national representative. Nonetheless, I gave her my information and she assured me that she had changed my flight number in the system and that desk representatives would stay until the last flight had landed. I asked several times to confirm that there would be someone there after midnight despite their advertised hours closing then. She assured me again that the flight number was in the system and they would wait for the last flight. You can probably guess the rest of the story. After gathering bags and riding a shuttle to the rental facility, we arrived there around 12:45, only to be told by the security guard that the desk had closed at midnight. Thankfully, there was one representative present from another company. I promptly rented a car from them and canceled my Avis reservation online, only to receive the final insult to injury of my cancelation confirmation informing me that I would not receive any refund due to the terms of my rental. I would have understood if their desk closed at midnight and they had told me that when I called about the flight change, but I was repeatedly reassured that they would stay later for my flight, only to realize there seemed to be no such policy/communication. In speaking to the one representative from the other company who helped me rent a car, he said that this "happens all of the time" with Avis, so it seems it was not a one time mistake but rather their way of doing business. Another issue was the fact that when I called about the flight change, I was not able to speak with anyone actually present in Cleveland, but only reach a national call center. Anyone actually at the Cleveland desk would have been able to either tell me that they would be leaving at midnight or that they personally could stay later, and they would have known to do so. The inability to reach a local rep may save money for the company, but requires seamless communication and clear, uniform policies to implement, none of which seem to be the case with Avis. I cannot describe my anger at this situation and will tell everyone with whom I have contact to avoid Avis at all cost. read more

My family of seven (my wife and 5 small children) rented an SUV from Avis at Cleveland, Ohio airport. We upgraded to further support this business to a Denali. All was fine until we left the airport and started driving. On the highway our back rear drivers side tire suddenly went flat and I almost lost control of the vehicle, endangering my large family. We were very surprised that this suddenly happened. We called AVIS and they tried to deny responsibility. That was until we looked at the keychain to give the rep details on the vehicle when we noticed that the keychain specifically posted the word FLAT!!! AVIS rented my family a knowingly disabled vehicle and put my family in grave danger! There is absolutely no excuse for this incompetence and I am enraged with AVIS. Not only did they give us problems about replacing the vehicle, but they wasted two full days of our vacation. At this point I have been considering taking legal action against AVIS, as this is a serious problem. At the very least I want the full amount of the rental charge to be credited back to my credit card. Again, there is zero excuse for this event and I am very upset. read more

Terrible service. I had a preferred reservation, but no car was assigned. There was no one at the preferred counter. The line for the main counter was long and not moving. I had to give up and take an Uber. read more

TIP: Please be sure to check your final receipt and verify if they charged you a "Fuel Service" for $15.99 (plus local tax) that you likely opted out of. When you call in, they'll want the details of what gas station you filled at name/address, date/time, dollar amount and gallon amount. They say you get charged if you don't refill - apparently they'll also charge if you do refill and they can get away with it. This account happened in Cleveland, Ohio. I can only imagine the thousands of people who don't happen to check the details. read more

Thank you so much Amber and Eve for the fantastic customer service with helping our family. After an extremely long travel day we had issues with our online reservation and they were able to assist us with ease and patience. Thank you so much again for your help, assistance, and kindness. read more

Two years in a row I've flown into Cleveland with a rental car reservation and while waiting in a long line of customers one of the teo counter persons just walks out cuz their shift is over. Zero regard to for the line of tires travelers. BUDGET you have terrible training and discipline for your employees. You must be terrible employers to inspire zero pride is the service or the brand. read more

I really hate to leave a negative review as I typically am not that called writing reviews. My experience with Avis and Budget at the CLE airport was horrendous! After arriving in CLE on a red eye from San Francisco, There was an agent sitting at the Budget desk, where we had reserved a vehicle. She stated she would not help me because they were not open til 8am. It was 6:30 am. When I went to the Avis counter, the woman there was telling me she couldn't help me while I was second in line patiently waiting for her assistance, because I had a Budget rental and Budget didn't open until 8. Then once I told her I was willing to cancel my reservation with Budget to see if she could help me get on the road faster she said, "why would I do that when you have a Budget rental? I will just look up that reservation anyway." It was ridiculous "service" for a customer truly just trying to get to their destination after hours of overnight travel and hours yet to drive. I am extremely disappointed in their lack of service, or compassion. When I went back to the Budget desk there was a notice up to go to the Avis desk for assistance, which is precisely what I did! If all the desks have staff why would they not have service at one company and have a person sitting at the counter and have a sign directing people to their sister agency? It was a conundrum all around and Enterprise got my money, and rented me a car for less then what they quoted me anyway. I was on the road at 8 am but what a hassle! read more

Line galore and one person working. Seems to be lots of confusion and complaints. Great way to start a trip. The other car rental places here seem to not have any trouble checking people in and getting them to their cars in an appropriate amount time. read more

Employees are not helpful whatsoever, cars are not cleaned, and poor attitudes! I would recommend going with another company for this location!! read more

Forget trying harder, in this Avis location they don't try at all. Expect long wait times and incredibly unfriendly service. Luckily there are alternatives at the same location. Hertz and Alamo provide excellent, friendly service. (But avoid Budget, it's the same staff as Avis and you will receive the same poor service) read more