Dawn and Devante were absolutely wonderful to deal with. They were both extremely professional over the phone before I booked my rental. Dawn ended up being the one to do all the paperwork and details when I came in to get the car. She was great from beginning to end. Even when I noticed that the rental was at half gas tank, I went back in to tell Dawn and she said "No problem, I will update your agreement." In a world of scarce customer service, Dawn made my rental experience effortless. Thank you again and hope you two get wonderful promotions! *Please let your car detailing dept to please vacuum and clean the cars in the inside though. That was the only criticism about the car! read more

I am extremely disappointed with how Hertz handled the loss of my personal property. I accidentally left a pair of vintage wood-frame Cartier sunglasses hanging from the sun visor when I returned my rental vehicle. I realized it almost immediately and went back to the Hertz location the very next morning, before they even opened, to try to recover them. What makes this situation particularly concerning is that the same employee who checked me out also inspected the vehicle after I returned it. I watched her drive the vehicle to the back of the facility for the cleaning crew. I immediately told her that I had left my Cartier sunglasses inside the vehicle. I was then told that the vehicle had already been rented to another customer. I spoke with the manager and was told that Hertz would contact me if the sunglasses turned up. I waited a week and returned to the location again to follow up. I was once again told that they would contact me. It has now been approximately two weeks, and I still have not received a single call or update. These weren't ordinary sunglasses. I have owned these vintage Cartier sunglasses for approximately 20 years. I purchased them on my first trip to Miami, so they have significant sentimental value to me as well as monetary value. I am not accusing any particular employee of stealing them because I don't have proof of that. However, I find it very difficult to understand how sunglasses hanging from the sun visor could go unnoticed during the vehicle inspection and cleaning process, especially considering that I reported them almost immediately. At this point, I expected Hertz to conduct a serious investigation, including checking their inspection and cleaning records, lost-and-found procedures, and determining whether the next renter found the sunglasses. Instead, I have been left waiting with no communication. I hope Hertz management sees this review and takes the situation seriously. I am asking for accountability, a proper investigation, and the return of my sunglasses if they can be located. This experience has been extremely disappointing. read more

We rented a Tesla through Hertz Bedford. The car was in terrible condition, smelled like smoke and was dirty. The employees could not have cared less. Dawn, the manager couldn't be bothered to come to the phone. She left me on hold for over 20 minutes, never returned messages. If I could give this location less than zero stars I would. Absolute bottom of the barrel when it comes to vehicle condition and customer service. Trust me - go somewhere else. read more

Stay away from Hertz in Bedford, the customer service is HORRIBLE!! I went through them to rent a car through my insurance company. I told them, AND my adjuster told them that our limit was $30 a day, so they bring me out a key and say here!! They NEVER gave me a choice of cars, and NEVER communicated that the car they were giving me was not a $30 a day car. Don't assume these people will give you what you asked for! At the end of my contract, they hit my bank account for $600...on top of what my insurance company had already paid out!!! They never communicated, they weren't giving me a $30 a day car and they never gave me a choice of cars to choose from either!! Don't sign anything with them without reading it first. I wish I had, and not just assumed that they were giving me what I ASKED FOR and not what THEY wanted to give me!! And then they claimed I asked for a upgrade...when the word upgrade NEVER came out of my mouth, when I told you my limit was $30 a day, I assume that's what I was getting!! People don't assume with this company. If your dealing with insurance...be very careful, I sense a insurance scam going on!! As a matter of fact, I would stay as far away from them, as possible, if you don't want to be hit with any surprise charges! They have thousands of complaints on the BBB website...beware!! I'll never, EVER deal with them again and neither will my friends and/or family! read more

Booked an SUV and all they had available was a compact. Told me to wait to see if anything would come in...no point in having a reservation then. Dawn is especially vicious. No warmth or willingness to help...just turned her nose up and had an attitude of "not my problem". It's not difficult to be kind, Dawn. read more

Customer service could be improved and not over booking appointments. Holding 300.00 plus for renting a car and paying with a credit card. I won't use this Hertz read more

This place saved me as it came in clutch with a vehical during a time when i couldn't find one to reserve for the week. Place was dirty, staff was nice, but not attentive & i had to wait on a cleaning for 30min despite having a reservation a day in advance. After the CrowdStrike shutdown, everyone was fighting for a rental to get last minute transportation. 3 days after when i was reserving this car, there was still high demand and according to the staff, many one way car bookings. I understand the situation and appreciate the fact that they made it happen here. read more

Dawn was the rudest woman I have ever encountered. EVER! She is an Ungodly woman who does not like people younger than her clearly as I witnessed her engage with elder clients just fine. I told myself not to take it personal and maybe she deals with fraud a lot. That is still no excuse for her blatant disrespect. She chastised me about an identification document that was legit. On Hertz website it stated they accept interem Identification and I brought multiple forms of state issued ID and my expired Liscense as reference. She got in my face with her finger and my document pointing at dates telling me it was expired. She further got in my face took her glasses off and opened her eyes wide. I was unsure what that meant but the body language was hostile and offensive. Leaving me feeling threatened and fearing for my safety. (I called the BMV AND THEY EMAILED RIGHT THEN WHILE I WAS AT HERTZ STATING THAT THE DOCUMENTATION I provided MS DAWN was legit) After being courteous and kind to Dawn she smirked and got satisfaction in the pain and suffering this inconvenience was causing. PLEASE GO ELSE WHERE. I pray deliverance upon her. Shes not right. If I receive any retaliation from this she's going to PRISON! This woman tried to take a picture of my documentation with her personal phone. I also pray for the kind gentleman that is forced to work daily with that woman. I couldn't imagine! read more

Unprofessional dismissive he talked over me every time I spoke and didn't make any accommodations. Didn't listen I'm already behind on my trip because of the issues with the car and having to book a hotel. It smelled of cigarettes car was unkept and I'm very unhappy with this services. read more

This is the worse place! I came to pick up my car that had been reserved months in advance only to find out that they didn't have any cars. They said they were waiting on people to return their vehicles. The had one car but they couldn't find the key for it. We had a road trip planned which was stalled because of their lack of vehicles. I will never use Hertz again. read more

Thank you for the rental car. Just what i needed. Exactly what I expected from a car rental company

Thieves. They lied about the gas level, I complained before leaving the lot and they still charged me more than $70 for gas when I returned it with more gas. Liars and thieves. I see a class action lawsuit in their future. Do not rent from Hertz! read more

This Location did help me out when the location I booked with was closed without notice. Price was $150 more, and they didn't really care, but I did get a clean vehicle in good shape. Just pricey! If in a crunch I would use-just leave time for pickup as they appear to be way understaffed. read more

Car was dirty inside, never cleaned before giving it to me. No one went with me to inspect the car & cupholders full of chocolate & seats ( passenger & back seats stained & dirty). Mgr. blamed hertz company for buying light-colored seat cars where stains dont come out! read more

If I could give zero stars I would!! This location is so unprofessional & Rude!! I requested a manager & he mentioned he WAS the manager which is probably why all the employees I came in contact with were horrible. As a people leader myself it was very disappointing. I opted to just go through Enterprise even though the cost was more because great customer service is worth every penny. I will NEVER go through Hertz!! read more

This place is very unprofessional. I live in Cleveland and am attending FSU. My parents rented a car to drop me off and fly home. Our reservation said 3 pm and we were there at 3:15 pm to have no car available for us. We leave the next day at 3 am to drop me off for college. We get there a second time in the day about an hour before they close to have a car ready. However it was a Buick Encore. Based on their website the size we ordered was a Nissan Rouge or similar(Q4). They tried giving us the encore(B5). It has a third of the cargo storage. We can't fit my luggage in that car. Not only the gentleman but the manager were very rude in handling us and were trying to give us a smaller car as if it were the same. Then they said it's this car or none. This companies mess up cost my family a car we needed, and plane tickets previously booked. They were rude, did not care about anyone, and have no business running a company or dealing with any customers. We left Hertz having no car and nowhere to get a car given everywhere is closing or closed now. Thank you hertz for your lack of any good business. read more

In complete contrast with other reviewers, my experience at this location was excellent! The young man I dealt with was professional, courteous and knowledgeable. My rental was clean and low mileage. While an insurance company covered my rental costs, the young man fully explained other possible incidental costs and made sure I was happy and satisfied with the entire experience. Chandler read more

I had to rent a car because my car was getting fixed. The car this Hertz location gave me was dirty and smelled like smoke. I returned it and got a nice care from Enterprise. I would not rent from this location! read more