Understaffed. But hard working staff…read more Long lines and whoever owns this need to make Changes with helping the great single person get help. Fleet of cars not the garbage they used to have Use extreme patience or go elsewhere A shame return or renting doesn't take less than a half hour or more at a quiet suburban location.

The one stars have it right. The place is a bit of a hot mess. They pretty much never answer their…read morephone and they are grossly understaffed. So don't go in expecting the young kids who are really trying their best to pull off anything miraculously close to a normal experience. You are better off elsewhere to be honest. Again like I mentioned the kids are trying their darnedest best but this is purely a failure on the corp side to balance the location needs and services. Kudos to the staff for trying but go elsewhere

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.

Absolutely ridiculous experience with Enterprise. I already had a rental vehicle checked out and in…read moremy possession while my car was in the shop due to a hailstorm. Because there are apparently two separate claims involved, Enterprise decided I needed to physically bring the rental car back in just so they could "recheck it out" again. That alone is a huge waste of time and makes no practical sense. But what made it completely unacceptable was the way it was handled. I was told that if I did not bring the car in, they would call the police and report the vehicle stolen. That is an absurd and threatening way to treat a paying customer who already has the vehicle through a legitimate rental arrangement. This was not a situation where I disappeared with a car or refused to communicate. This was Enterprise creating an internal paperwork problem and then trying to force me to waste my time fixing it for them, under threat of police involvement. Completely unreasonable, unprofessional, and honestly insane customer service. Enterprise needs a better process for claim-related rentals instead of threatening customers over administrative issues that should be handled internally. I would not recommend this location based on how poorly this was managed. TLDR:bThe branch manager at this Bedford location utilizes severe legal extortion and police threats as a tool to bully frustrated customers. After previously being told I would not need to swap vehicles during an insurance claim transition, the branch abruptly reversed their stance. When I became angry and escalated the call over the conflicting information, the branch manager explicitly threatened to file an immediate, retroactive felony auto-theft report to punish me for being 'unreasonable.' He weaponized local law enforcement simply because I was upset with his poor customer service. I ultimately had to comply under duress of an immediate arrest over an administrative contract lag. Unbelievably hostile, reckless, and toxic leadership. Avoid this location entirely."

Zachary is super unprofessional! Every reservation I've had…read morewith enterprise over many years, is given a courtesy phone call to confirm it. Things happen and I ran late but never received my phone call and my call wasn't answered when I called the Solon branch. I arrived and askEd about my reservation but Zach says no cars. I then asked why no one called to confirm and he tells me he was too busy. Disappointed in that response, I explained how unprofessional that was and now I'm left with nothing. He then described my situation like dr appt. Lol, that was unnecessary and really aggravated me! He's not polite, professional nor caring!

No stars for the Enterprise airport location at Chicago O'Hara airport. I tried getting a rental…read morecar next week for a day (9/13-14/2023). This location will only rent cars for no less than 4 days. According to this Enterprise location the city of Chicago is forcing them to do 4 day rental as a minimum. If true, shame on the Chicago Mayor and gov't leaders! This would have cost over $700 on a 4 day rental. I was able to get a rental at a different location in a nearby neighborhood Enterprise for one day. It'll be a short Uber ride to pick up a $100 rental car. No wonder Chicago is a hot mess and losing population due to crime and mass exodus!

I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

Had a great experience my recent rental. Allen was pleasant to work with, informative and helpful…read more I returned the car a day early and was refunded a day's rate! Not only that, but I mistakenly left my EZ Pass in the car and he went out of his way to help me find and retrieve it! Had a nice exchange with Chris at this location, too! Everyone I came in contact with was smiling and happy to assist me!

Awful experience - rented a vehicle for a week while car was in the shop; upon return, the two…read moreattendants tried to say we put our dog in the car and were trying to charge us $250 for a pet cleaning fee. Absolutely ridiculous as we have not even put our dog in our own vehicles since he is old, let alone a rental! Will NEVER use this facility or brand again.

Great customer service - Ahmad always goes beyond expectations. He waited for…read more My wife and helped her after hours He always takes care of our vehicle needs. Thanks !

this place has terrible service. Avoid at all costs. Went for service and the service manager was…read morevery inflexible and he basically told me I could go somewhere else for service.

Faith is awesome! He helped us out alot to get our 2017 land rover sport. Great Selections of…read morevehicles to choose from.