Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about…read moregetting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!!

Matt was very helpful and got us in a new 2026. Talk to Matt when you go here thank me later.read more

This place was just awful! I called and asked for the parts department. They took my name and…read morenumber and said they would call me back. After two weeks I gave up for the return call and traveled out to the location. Once I got there there was nobody in the service department reception desk, but there was a sign that said parts I went back to the parts room which looked like somebody's storage area behind a garage and waited. Nobody came three empty desks. I finally found an employee who said that somebody might be in the break room yelled over a wall for them and a young guy came out... With his lunch. I apologize for interrupting his lunch and asked if he could look up if a part was available for me and he said that their system will not allow him to search anything without a VIN number even though it's a general part. After that, I explained that I needed a key for the locking lug nuts on my vehicle And he stated that he recently ordered one for a customer with a similar problem, but then was unable to find it online today, stating that it looks like Mitsubishi may have stopped, producing them or making them available, which didn't make any sense. He advised that one of the guys who works at the facility has one, but he's not back until the following week and everything is under lock and key so he could not help me. Unprofessional, disorganized, not a very impressive facility at all will not likely be taking my vehicle there for service. Would not recommend this place only as a last resort as it just doesn't seem like a professional or capable service company.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

I wouldn't recommend going there at all; their service is garbage and the way they treat customers…read moreis terrible. I took my car in to have a part replaced, and after wasting my time and making me miss work, they told me the part was different--not the right one for my car--and that they had to order it. They said they'd call me when it arrived, but it's been two months and I'm still waiting. It's a lousy dealership.

Before I start, I want to say that I did not purchase a vehicle here. But that did not stop Josh…read morefrom giving us the most amazing customer service experience I have had at a car dealership. I rented a Jeep Grand Cherokee and was having some difficulty with the technology. Most car sales guys are going to try to push and prod and make you feel uncomfortable unless you go in a test drive and do the whole song and dance with them. Josh spent almost 30 min with me and my folks going through the technology and pairing our phones, setting the memory seats and making sure everything worked before we left. If I am ever in the market for a Jeep, I know who I am going to come back to! I trust Josh will make sure I am fully comfortable with whatever it is I buy before I leave the dealership!

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

I visited Hyundai of Bedford intending to purchase a vehicle and worked with Sean F. After test…read moredriving a used Hyundai Kona, Sean mentioned a 0% APR promotion on the Tucson. I checked the dealership's own website, found a Tucson SEL Premium in their inventory, and gave Sean the exact stock number I wanted to test drive. My wife, my child, and I then waited 20-25 minutes -- only for Sean to bring out the wrong trim (an SEL instead of the SEL Premium). His explanation was that "the lane is closed." I politely asked to see the second SEL Premium that was also listed as available on their site. Instead of accommodating a simple, specific request, Sean became irritated, claimed he had "already shown me four cars" (he had not), and told me I "don't know what I want" -- after I had literally handed him a stock number. I was polite the entire time. I asked to see a car the dealership itself advertises as in stock. That should be the easiest sale of the day. Instead, I was blamed for my own reasonable request and treated like an inconvenience -- in front of my family. A dealership that can't show a paying customer a car from its own inventory, and whose salesman argues with customers instead of helping them, doesn't deserve your business. They certainly won't be getting mine.

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

New Don't waste your time by going to this dealership. I…read morebought A 2020 Ford Ranger from Jason a sales person there two weeks ago. Since then, my truck has had transmission, steering , suspension problems, and then the brakes they said they just replaced startedpulsating and the vehicle was extremely hard to stop. When I called Jason to go over the brakes, he said, " well, The brakes were working fine when the truck left here and you'll have to pay for a diagnostic fee." He basically insinuated that it was me and the road conditions not the fact that brakes are bad. I've been driving for 30 years. I've had lots of vehicles. I've never had one like this where the brakes pulsate this badly after just being "replaced." I took my truck to my local mechanic and found that Car Connection had put new brake pads on my truck, but put them on very warped rotors. I had to have all new rotors and now new brake put on the truck. The brake the dealership put on weredestroyed by putting them on top of bad rotors. The mechanic checked my truck out and found that my oil was basically black sludge (Jason had said they just changed the oil ) and the air filter was so clogged that it was starting to have major engine performance problems. I would think changing the oil and an air filter are pretty basic things to do to a vehicle that had just been "serviced and ready for sale." if they didn't do that, what's the likelihood they did anything on my truck?? . On top of that, my sales person was extremely arrogant and condescending and has had a chip on his shoulder since I made them discount the truck $2000. And by the way they do discount vehicles, even if the sales people say they don't. They absolutely will, you just need to be tough and be ready to walk out. What a horrible experience, I had told Jason of the financial I was in when I bought this vehicle. He my problems 100 times worse. Do not go to this dealership. They are the typical used car lot that's in it for a buck; nothing more.

When I bought the car, they literally said nothing was wrong with the car at all. The very next day…read moremy check engine light came on and not only that. My sunroof didn't work, my windshield tank is broken, the automatic start doesn't work, the heat works when it wants to, the heated seats don't work, my oil gasket broke the first month of me having the car and they charged me 900$ for it. So they basically sold me a broken car and lied about everything in my face. My check engine light is still on till this day. So i advice not to buy a car from here it's very bad business.

noticed an unrelated charge to a received service. Called and texted multiple times--crickets!!…read moreWill not return.

Worst Service Department I've ever encountered. I've had my car there twice in the last month for…read morea total of 2 weeks. Each time they said it was fixed, but the warning light came right back on as I was leaving the parking lot. Customer service is non-existent. An AI robot answers the phone, won't connect you to a person, but has you leave a voice mail. Nobody calls back. The robot texts you back and asks you what you need, but no person ever texts you back. I would highly discourage anyone from buying or servicing a car at Hyundai of Bedford!

Pleasant atmosphere and very professional workers! I will recommend everyone I know to visit here…read morewhen looking for a car. I'm very excited and pleased with my Mercedes-Benz GLK! Thank You RaSheon

Very Disappointing Experience -- Mercedes-Benz of Bedford…read more I had a very disappointing experience with Mercedes-Benz of Bedford. After my vehicle was serviced, I received it back with the interior dirty, the exterior dirty, damage that was not there when I brought the vehicle in, and a missing grille part. The dealership manager, Dario, promised to call me back but never did. I then spoke with Service Manager Dave Silvers, who made excuses for why the manager had not returned my call rather than resolving the situation. I also contacted the corporate office of Ken Ganley and spoke with Mr. O'Connor. I explained the condition in which my vehicle was returned and the missing parts. I was told that they could clean the vehicle, but there was no offer to repair the damage. I specifically explained that I did not want to leave my vehicle at Mercedes-Benz of Bedford again because of my experience there. Regarding the missing grille parts, I was told that replacing them could expose the dealership to a theft issue. I offered to sign a waiver stating that I would not pursue legal action over the replacement, but my request was still refused. I was ultimately told that they would not replace the missing parts. I was also concerned that a service adviser discussed information about my vehicle and repairs with someone who was not an employee of the dealership, without my permission. The situation became even more frustrating when I was told to pick up my vehicle because I was told it had been cleaned. When I had the vehicle picked up, it was still filthy inside and outside. I sent a tow service, but the tow company could not access the vehicle because the dealership had apparently locked it, forcing me to arrange another tow on a different day. At this point, I have filed a complaint with the Attorney General regarding my experience. Based on my experience, I would strongly encourage anyone considering having their vehicle serviced here to carefully consider their options and document the condition of their vehicle before and after service. I expected much better communication, accountability, and care from a Mercedes-Benz dealership.

Recently moved to cuyahoga county and needed to pass an echeck which I knew nothing about went to a…read morecouple places and got outrageous quotes. These guys fixed my problems and changed my oil for less and were so nice. They explained everything and my car is great. Will be getting all my service done here from now on.

I have been taking my Nissan Juke, to Bedford Auto repair for 3 years now. Moe and his staff always…read morekeep my car in tip top shape. I recommend this repair shop to all friends and family!! Best place ever and at affordable prices!! The only place I will ever take my car. Thanks Bedford Auto Repair !!!