Cancel

    Open app

    Search

    Downtown Bedford Auto Inc

    4.6 (9 reviews)
    Closed Closed

    Downtown Bedford Auto Inc Photos

    You might also consider

    Recommended Reviews - Downtown Bedford Auto Inc

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    great cus service got me in and out ready to go with my brand new vehicle helps with bad credit and

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    This is my second truck from downtown auto. They know how to make anything work for you. I would recommend

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Dave W.
    33
    11
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    Ask the Community - Downtown Bedford Auto Inc

    You might also consider

    Verify this business for free

    People searched for Car Dealers 1,447 times last month within 15 miles of this business.

    Verify this business

    Hyundai of Bedford - 22 Hyundai Accent

    Hyundai of Bedford

    (136 reviews)

    I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

    I am extremely disappointed with my experience at Hyundai Bedford. I purchased a brand-new car in…read moreSeptember 2025, and less than 8 months later I continue to have collision warning signals constantly appearing on my dashboard. Every time the warning comes on, the alert signal goes off as well. When I previously brought this concern up, I was told that if the light comes on and then goes off, it is "fine," and that I could only bring the car in if the warning stayed on for days. That response is unacceptable for a new vehicle. On top of that, my Blue Link stopped working on Sunday. I called repeatedly on 5/18/2026 trying to reach the person who originally set it up for me, but I never received a callback. I called again on 5/19/2026 and still got no response until I requested to speak with the manager. After explaining everything, the manager, Drew, stated that he oversees all departments but that it was "not his job" to help fix my Blue Link issues or the warning signals on my dashboard. Instead of showing empathy or trying to help find a solution, he spoke rudely and dismissively. A responsible manager should know how to communicate professionally with customers and help resolve problems, especially when dealing with a new vehicle that is already having issues. Ironically, the employee who originally helped pair my car with Blue Link treated me with far more respect and professionalism. He listened, treated me like a human being, and offered possible solutions for my car concerns. Drew's attitude, lack of accountability, and poor customer service were disgraceful. Based on my experience, he is not fit to lead a team or manage customer concerns.

    Toyota of Bedford - Battery is fine results

    Toyota of Bedford

    (86 reviews)

    Mark Faddoul was a pleasure to work with. The majority of our correspondence was handled online to…read moreaccommodate busy schedules. After we agreed on terms and price, I spent only 1 hour finalizing paperwork at the dealership before driving off in my new truck. I would recommend Mark to anyone in search of a new or used vehicle. He was kind, polite, fair and respectful. Thanks again for making the process so smooth!

    Everything horrible. Treated like the sales guy couldn't talk to me unless they pulled my credit…read more Sales guy and finance mgr kept disappearing. Put every single stupid charge known to man on my "special deal." I was like "umm, no to all that and no." Tried to sell me a Lexus mismarked (it was an NX, I was seeking an RX) I figured that out and after 3 more old school sales tactics plus these super annoying disappearing acts, I announced I was going to dinner. I also let them know it was my first stop and wanted to look. Such a waste of my time. They then pulled another classic old school tactic of "what can we do to sell you this car" and I walked right out. Sales guy has called me from every phone number known to man, texted and emailed multiple times a day. Stop that sh*t and I blocked them. Wow. WOW. This woman has never been treated with such a level of epic awful at a car dealership. I've bought many, many cars in my years and these guys treated me like I was an idiot. This girl with the immaculate credit score took HER business elsewhere. I wouldn't buy here ever ladies if there was a fire sale. Good God. Oh wait- it was hail. My bad.

    KIA of Bedford

    KIA of Bedford

    (90 reviews)

    This is one of the worst experiences I've ever had with a dealership. I took my car to fixed for an…read moreissues that I already knew was the problem. I told them the exact problem and what I wanted done, they told me I had to have a diagnostic ran, which was $200. But I would get that back in repairs, I agreed. It took them 6 days before they came back and told me the starter (along with a myriad of other things) was wrong. I said the starter is fine, as I stated when I brought the car to them, the sensor is bad, and it doesn't think it's in park, so it won't start. The service person sent me a text using all caps to tell me I was wrong. I had to pay $200 for the diagnostic, had to pay for a tow truck to take it somewhere else, where they changed the neutral safety switch, just like I asked for, and my car has ran perfectly fine since. The people I dealt with at Kia were disrespectful and clearly don't actually know much about cars.

    I am writing to formally document an appalling and unacceptable experience I had with Kia of…read moreBedford--an experience so mishandled that I would have let it go entirely had it not been compounded by the conduct of the General Manager, Contrell Alford. What occurred warrants attention, accountability, and correction. I purchased a 2026 Kia Seltos from Kia of Bedford on October 23, 2025, and took delivery on October 24, 2025. At pickup, it was immediately discovered that Kia Connect Access did not function, and intermittently the dashboard lights failed as well. The Service Department acted as though this was an unfamiliar issue. However, Kia Connect Customer Support immediately identified the problem, specified the required parts (head unit and radio), and issued a case number. When I relayed this information to Kia of Bedford's Service Department, I was told they do not communicate with Kia Connect and do not order parts through them--an explanation so dismissive it was compared to "talking to the Wizard of Oz." Kia Connect subsequently informed me they emailed Kia of Bedford directly with instructions, yet confusion and inaction continued. After repeated back-and-forth, I was told on November 6 to bring the vehicle in for a diagnostic. Upon arrival, I was told no diagnostic was needed because the part had already been ordered. I continued driving a brand-new vehicle without advertised functionality. On November 12, I was informed the part had arrived and the repair would take approximately two hours. After waiting, I was told--without paperwork--that the wrong part had been ordered. I was sent via Lyft to a rental car facility and explicitly assured by both Kia of Bedford and the rental agency that I would incur no charges. On November 13, I was told my vehicle was fixed. It was not. Additionally, the vehicle had sustained a dent in the driver-side door while in Kia of Bedford's possession. Video footage confirmed the damage did not exist when I brought the vehicle in. I was assured the damage would be repaired. On November 14, I was again told the vehicle was fixed--dent and all. When I asked whether anyone had tested Kia Connect by actually downloading the app, I was told no. Unsurprisingly, it still did not work. On November 19, Kia Consumer Affairs became involved and issued an additional case number. On December 5, I was notified my vehicle was ready for pickup. That same day, $125 was withdrawn from my checking account by the rental car company, directly contradicting repeated assurances that I would not be charged. Prior to pickup, I emailed multiple Kia of Bedford employees, including GM Contrell Alford, requesting to speak with him before collecting my vehicle. I was told he would contact me the morning of December 6. He did not. I ultimately picked up my vehicle on December 8 without ever hearing from him. Still seeking resolution and accountability, I asked to speak with the GM after pickup. What followed was the most unprofessional interaction I have experienced as a customer. From the outset, Mr. Alford was defensive, dismissive, and hostile. He repeatedly called me "crazy," told me I should be "happy" that my car was fixed--even though it took six weeks, involved damage to my vehicle, and resulted in unauthorized charges. He mocked my concern over the $125 withdrawal (which I later disputed and was reimbursed) and stated he would instruct staff to block my number if I called again. When I asked whether he cared about the reputation of the dealership, he replied that he did not need to care because they are "number one"--a claim he repeated while continuing to insult me. For clarity: I purchased a brand-new vehicle, a 10-year/100,000-mile warranty, and a 60-month oil change service plan. I am not a casual or insignificant customer. Being spoken to in this manner--after weeks of documented failures--is indefensible. Someone needs to explain to Mr. Alford that retaining existing customers matters just as much as acquiring new ones. Disregarding customers who have already spent tens of thousands of dollars is not only short-sighted--it is unsustainable. This letter exists so that what happened to me does not happen to another customer.

    Downtown Bedford Auto Inc - car_dealers - Updated May 2026

    Loading...
    Loading...
    Loading...