Matt was very helpful and got us in a new 2026. Talk to Matt when you go here thank me later.read more

This place was just awful! I called and asked for the parts department. They took my name and…read morenumber and said they would call me back. After two weeks I gave up for the return call and traveled out to the location. Once I got there there was nobody in the service department reception desk, but there was a sign that said parts I went back to the parts room which looked like somebody's storage area behind a garage and waited. Nobody came three empty desks. I finally found an employee who said that somebody might be in the break room yelled over a wall for them and a young guy came out... With his lunch. I apologize for interrupting his lunch and asked if he could look up if a part was available for me and he said that their system will not allow him to search anything without a VIN number even though it's a general part. After that, I explained that I needed a key for the locking lug nuts on my vehicle And he stated that he recently ordered one for a customer with a similar problem, but then was unable to find it online today, stating that it looks like Mitsubishi may have stopped, producing them or making them available, which didn't make any sense. He advised that one of the guys who works at the facility has one, but he's not back until the following week and everything is under lock and key so he could not help me. Unprofessional, disorganized, not a very impressive facility at all will not likely be taking my vehicle there for service. Would not recommend this place only as a last resort as it just doesn't seem like a professional or capable service company.

Before I start, I want to say that I did not purchase a vehicle here. But that did not stop Josh…read morefrom giving us the most amazing customer service experience I have had at a car dealership. I rented a Jeep Grand Cherokee and was having some difficulty with the technology. Most car sales guys are going to try to push and prod and make you feel uncomfortable unless you go in a test drive and do the whole song and dance with them. Josh spent almost 30 min with me and my folks going through the technology and pairing our phones, setting the memory seats and making sure everything worked before we left. If I am ever in the market for a Jeep, I know who I am going to come back to! I trust Josh will make sure I am fully comfortable with whatever it is I buy before I leave the dealership!

I wouldn't recommend going there at all; their service is garbage and the way they treat customers…read moreis terrible. I took my car in to have a part replaced, and after wasting my time and making me miss work, they told me the part was different--not the right one for my car--and that they had to order it. They said they'd call me when it arrived, but it's been two months and I'm still waiting. It's a lousy dealership.

NCAM was nothing short of fantastic in working on my purchase of a 2016 BMW 340 Msport in beautiful…read moreEstoril Blue. I never leave reviews, but people must know how great they are, especially since this was an out-of-State online/phone purchase. Mo...You're the man dude! He was in constant contact, answering texts and sending detailed video of this awesome bimmer. He went above and beyond what I thought was possible with communication, which is why I'm writing this. Get this: I had 3rd party inspect Tuesday. They sent paperwork Wednesday. I sent it back Thursday. They received Friday. Car shipped that day and arrived in Jersey Saturday night. Again, Mo is the man. The car is exactly as described, and I couldn't be happier. It's fast, gorgeous, fast, and exactly as described (probably better) and I'm proud to wear the NorthCoast plate frame around my tag. I would HIGHLY recommend doing business with them (Ask for MO). Thank you NCAM. I'll never forget the experience. Btw: ASK FOR MO!!!

Military family. We purchased this Explorer in October 2017. On my way across country in March…read more2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up.

I purchased a car from this dealer via a trade-in. There was a problem with a missing spare key and…read morea new one costs $2500. Asides from slow responses, things picked up quickly after I applied some pressure. Particularly noteworthy was the outstanding service provided by Kara after I defined some very clear parameters of expectations. She did a great job and showcased her true abilities. I suspect the management team have not been so instrumental in bring out her true potential. Perhaps, if she gets promoted, the dealership can achieve a new level of customer satisfaction. Jasbinder Singh.

I visited Hyundai of Bedford intending to purchase a vehicle and worked with Sean F. After test…read moredriving a used Hyundai Kona, Sean mentioned a 0% APR promotion on the Tucson. I checked the dealership's own website, found a Tucson SEL Premium in their inventory, and gave Sean the exact stock number I wanted to test drive. My wife, my child, and I then waited 20-25 minutes -- only for Sean to bring out the wrong trim (an SEL instead of the SEL Premium). His explanation was that "the lane is closed." I politely asked to see the second SEL Premium that was also listed as available on their site. Instead of accommodating a simple, specific request, Sean became irritated, claimed he had "already shown me four cars" (he had not), and told me I "don't know what I want" -- after I had literally handed him a stock number. I was polite the entire time. I asked to see a car the dealership itself advertises as in stock. That should be the easiest sale of the day. Instead, I was blamed for my own reasonable request and treated like an inconvenience -- in front of my family. A dealership that can't show a paying customer a car from its own inventory, and whose salesman argues with customers instead of helping them, doesn't deserve your business. They certainly won't be getting mine.

Mark Faddoul was a pleasure to work with. The majority of our correspondence was handled online to…read moreaccommodate busy schedules. After we agreed on terms and price, I spent only 1 hour finalizing paperwork at the dealership before driving off in my new truck. I would recommend Mark to anyone in search of a new or used vehicle. He was kind, polite, fair and respectful. Thanks again for making the process so smooth!

Everything horrible. Treated like the sales guy couldn't talk to me unless they pulled my credit…read more Sales guy and finance mgr kept disappearing. Put every single stupid charge known to man on my "special deal." I was like "umm, no to all that and no." Tried to sell me a Lexus mismarked (it was an NX, I was seeking an RX) I figured that out and after 3 more old school sales tactics plus these super annoying disappearing acts, I announced I was going to dinner. I also let them know it was my first stop and wanted to look. Such a waste of my time. They then pulled another classic old school tactic of "what can we do to sell you this car" and I walked right out. Sales guy has called me from every phone number known to man, texted and emailed multiple times a day. Stop that sh*t and I blocked them. Wow. WOW. This woman has never been treated with such a level of epic awful at a car dealership. I've bought many, many cars in my years and these guys treated me like I was an idiot. This girl with the immaculate credit score took HER business elsewhere. I wouldn't buy here ever ladies if there was a fire sale. Good God. Oh wait- it was hail. My bad.

Mike sumpter sold my elderly mother a car with a payment of 800$ per month. A good salesman would…read moresell what would satisfy the customer and be with a reasonable amount for the customer budget. The purchase was a 2023 RAV4 basic edition. The purchase was on a Saturday we went back on Monday and was told there was nothing they could do about her not being satisfied with the purchase (I understand not all dealerships have a 3 day rule). When I tell you this SUV is so basic.

They screwed up the paperwork. They lied about damage to the drivers door. They didn't get me the…read morepaper work i needed to get plates until 10 days after the temp tag expired. (most dealerships get your plates for you.) they were extremely hard to deal with. i even asked for my money back before they shipped it to me and they blow me off. had to make the first payment a week after it was delivered. from the salesman to the manager not one person has done anything to make this right. beware of this dealer.

Firstly, I can't wrap my mind around WHY this dealership has such low ratings here on Yelp. Maybe,…read morejust maybe, attitude is everything when walking into any place of business. I mean, I get it. Most of us dread having to deal with any kind of car salesperson. But, I say if you stand firm but polite on exactly you want, you'll be successful. This is my second time doing business with Kia of Bedford. The first time around I leased a Soul was a great experience. I had no issues this time turning my lease in and pretty much signing and driving a brand new 2021 Soul out of there. Matt B. waited on us. He was very warm, friendly and down to earth. His demeanor was very laid back and not pushy whatsoever. Although we went there on a busy Saturday, we were in and out within 5 hours. Yeah, the waiting is the hardest part. And signing your life away with all of the financial paperwork always sucks, Michelle made it a smooth transition. (I hope I got her name correct!) They played by the rules with the social distance aspects. Everyone had masks on and the waiting lounge was accommodating with chairs spaced 6ft apart. I noticed that they also had a good ventilation system in place. Bravo, guys! Matt B. did his part with the follow up courtesy call the following week, which was nice. My ONLY gripe is having to wait for my new plates and registration. I have to go back and pick them up. That's the STATE for you, though. In conclusion, I would highly recommend giving them a try. They're really not the monsters that so many people seem to think that they are!

I had a very disappointing experience at Kia of Bedford's service department today. I arrived at…read more10:05 a.m. for a rear brake replacement and wasn't given any updates for over two hours. When I finally asked about my vehicle, I was told the technician had to leave to pick up the brake pads because they weren't in stock. After another hour with no communication, I found my Service Advisor, Noah, and learned my car was still sitting on the lift with no technician working on it. I didn't receive my vehicle until 2:10 p.m. more than four hours after arriving for what should have been a routine repair. I also had to ask for my multi point inspection paperwork after paying my invoice. At the Kia of Burton store as I am waiting for my vehicle the service advisor always comes and reviews the multi point inspection paperwork. I'm not sure if more training is needed, but my service was piss poor. I would like to recognize Cheyenne, the Customer Service Manager, for her professionalism and dedication to helping. The Service Manager also provided a 15% discount, which I appreciated. However, the lack of communication throughout the day was unacceptable. Spending half a workday waiting with little to no updates is frustrating. Because of this experience, I'll continue taking my vehicle to Preston Kia in Burton, where I've consistently received much better service.

From sales to service, this place is amazing! 10/10, would recommend. It's under new ownership and…read moremanagement, the inventory is way better now, and everything is going in the right direction!!!

Very Disappointing Experience -- Mercedes-Benz of Bedford…read more I had a very disappointing experience with Mercedes-Benz of Bedford. After my vehicle was serviced, I received it back with the interior dirty, the exterior dirty, damage that was not there when I brought the vehicle in, and a missing grille part. The dealership manager, Dario, promised to call me back but never did. I then spoke with Service Manager Dave Silvers, who made excuses for why the manager had not returned my call rather than resolving the situation. I also contacted the corporate office of Ken Ganley and spoke with Mr. O'Connor. I explained the condition in which my vehicle was returned and the missing parts. I was told that they could clean the vehicle, but there was no offer to repair the damage. I specifically explained that I did not want to leave my vehicle at Mercedes-Benz of Bedford again because of my experience there. Regarding the missing grille parts, I was told that replacing them could expose the dealership to a theft issue. I offered to sign a waiver stating that I would not pursue legal action over the replacement, but my request was still refused. I was ultimately told that they would not replace the missing parts. I was also concerned that a service adviser discussed information about my vehicle and repairs with someone who was not an employee of the dealership, without my permission. The situation became even more frustrating when I was told to pick up my vehicle because I was told it had been cleaned. When I had the vehicle picked up, it was still filthy inside and outside. I sent a tow service, but the tow company could not access the vehicle because the dealership had apparently locked it, forcing me to arrange another tow on a different day. At this point, I have filed a complaint with the Attorney General regarding my experience. Based on my experience, I would strongly encourage anyone considering having their vehicle serviced here to carefully consider their options and document the condition of their vehicle before and after service. I expected much better communication, accountability, and care from a Mercedes-Benz dealership.

Top notch experience here with the lovely Serena. What a lovely, welcoming facility, super nice…read morepeople all around. Serena was so kind, but expertly informed about each and every car- their specs, details, etc! Superior product knowledge and exceptional customer experience. I told her upfront I was extremely picky and she delivered 100% beautiful choices and offered flexibility by researching nationwide on a car I had lost in a (rather devastating) accident. It's not a situation anyone would like to be in, but the good news is I'm still here- but my car is not. I did not purchase today from her- and it had absolutely nothing to do with her customer care. She's top tier and deserves a big raise, just for how well she knows these cars. Specs, stats, features... this lil gal can walk that talk. If you're a picky person- you've got my highest recommendation to make an appointment here and see one of these beautiful, fairly priced cars. Highest marks for a top notch experience. The reason I did not buy is (other than picky) I'm mourning a loss of a car I deeply loved. I need more time to hunt. But you all need to see these spectacular vehicles- and please purchase from her- she's amazing. There was some beautiful vehicles on this lot.

The initial purchase felt amazing, as if I had made the best decision ever. The team got me into a…read more2021, when I was looking at lower end cars due to various reasons. A few weeks into my brand new purchase, I noticed some strange noises, I immediately called my sales person (Mike) to let him know that it sounded as if my brakes were bad. They gave me the run around. Oh Mike isn't here today, call tomorrow blah blah blah. When I finally decided to just visit them, Mike test drove my car and confirmed what I heard. He goes back and lets his supervisors know what he witnessed... The supervisor gave him (Mike) a paper stating that my brakes or atleast 1 was replaced brand new. He states "Oh sometimes these brand new parts can sound like that because they're trying to adjust"... I've never heard of that! Fast forward, here I am 2 months into my purchase and I'm getting my transmission looked at and serviced and, get this, the brakes as well... who knew please be cautious, those places like north coast and or buy here pay here company's aren't the only ones distributing lemons. These lemons just happen to look good.

Andy in the Audi of Bedford dealership restored my faith in Audi. I was ready to move on to another…read moremake of SUV after having several Q5's because of the treatment I received at a neighboring dealership. I love the Q5 so I decided to go out of my way to Bedford to give Audi one last shot. I was so impressed with Andy that I bought a new one in under 2 hours. He is truly invested in his customers and made a customer for life! Thanks Andy for keeping in the Audi family. James Heine

Ridiculous attempt to up charge for service. Go anywhere else. This from a family which has…read morealways used the dealer for service.