Military family. We purchased this Explorer in October 2017. On my way across country in March 2018 the back hatch started to have cracks in the paint which I assumed was a part of the paint recall that was already out from Ford. Over the course of eight years, the back got worse and worse and worse, and started to peel and crack across the entire lower half of the liftgate. This week I finally changed it out as I am trying to sell this vehicle now I took a hammer to the back and revealed that the entire liftgate is Bondo. Back up to 2018 I tried to have this company make things right by getting an auto body to correct the work which they stalled for over a year until I gave up. read more

North Coast Auto Mall - Entire lift gate is bondo. Not on carfax and not disclosed at purchase. Shady business selling shady cars. - Car Dealers Near Me - Bedford, Ohio

This has to be the quickest and most efficient car buy I have ever done! I called on a Friday about getting a 2023 Nissan Ariya, went in on Saturday a couple of hours before they closed and met with Julius who is Great & I was approved for the vehicle... Monday came, I signed the rest of my paperwork with Javier, also Great and drove home with my 2023 Nissan Ariya Engage e4orce!!! Thank you both for understanding my situation!!! Very Pleasant Experience!!!!! read more

North Coast Auto Mall - 2023 Nissan Ariya Engage e4force - Car Dealers Near Me - Bedford, Ohio

Buyer beware: This car dealership is the most dishonest and low life dealership you can get. They use LGM financing - a predator loan company. They lie about their cars and do not stand behind them. I have owned my car less than a year and it needs a transmission under bumper to bumper warranty and they said it isn't covered. LIARS read more

Don't walk, run away from this dealership. Asked about a certain set of cars less than $10K, filled out pre-approval form, they sold the cars that I was asking about, no big deal. I kept shopping elsewhere and a week later when I explicitly told them in writing not to run my credit, they did. TLDR: they lied, repeatedly tried to upsell, then when no deal was reached or was going to happen they ran my credit anyways. Horrendous. read more

Horrible experience Called about a 2020 GMC terrain . Drove an hour to get there, Sorry it's not at this location. You talked to a call center and they don't know. Hour 30 wait but I have theses u can look at while u wait. Terrain came it had deep scratches on all 4 rims and 8 inch deep scratch on driver door.we're not taking no $$ off I can buff out rims . We're going lose $$ now.. Lady I talked to said is clean no damage . Smh ok Wife liked the 2019 lincoln nautilus . 14k more. Ok will they work with me on the price? Nope we're losing $$ on it too . It's what it is take it or leave it. What you want to do? . Ok can you at least detail it . Ok in or out smh Really. Picked up vehicle it's on empty wife drove home , gas light came on 6 miles away. Texted north coast when I got home after my wife stopped and got gas . oh u can come back tomorrow and we will fill it up and detail it . Me I'm hour away. Them ..It's up to you if you guys want to come back out or not. I can get you an extra detail for you as well. If you're in Warren it's about an hour drive. They Said alot No discounts no we're not working on price. It is what it is we're a used car lot if u want clean you have to go buy a new one. We're losing $$ . What u want to do? I should've left . Wife wanted it. BUT, Thank u for your service. 47k car . I Felt like I was buying a 2k car off Craigslist . Will never go back. read more

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I purchased a 2013 audi q5 from ncoast June 2016, of course since it was my.first luxury car i wanted the top warranty.pkg, it made my car payment go up but that didnt matter... Here its.2019 i had just hit 70k and my emissions light came.on...barry told me the stipulations of my warranty and for once i fit all and all was covered..i dropped my.car december 12 at 8am, they never offered me.a.loaner.car, my.93 yr old granny had a massive.stroked dec.11 and we all.hate depending on others for a ride espcially to work, im telling my story to everyone and they kept saying call them for a car.. So.that saturday the 14th or monday i finally did, this is what i was given, i was like something to get me to work, it wasnt COMPARABLE TO WHAT I DROVE I WAS SET BACK.14 YRS, the svc advisor chris in days never called me.i was always calling him and EVERYTIME HE WOULD.SAY I WAS JUST ABOUT TO CALL YOU, i had just met chris and could already tell he was a liar and con artist because he would hesitate EVERYTIME.BEFORE HE TOLD.ME.ALL THIS BULL 1. The car i was given was all they were able to give me.as a.loaner, thats a.lie as.dec 23rd i told him.off so badly i went from a 2005 wrecked nissan sentra, 2 cracked tire rims, 2 front bald tires, filthy key chain My.first.day driving to.work in the sentra i.was almost killed as it was a bad ice storm, the car was so.low.i was hurting my.lower back getting in and out of it each day, but i.had. a way to.see.my.granny ay hospital and a way to.work...despite all backlash from.everyone shocked i would be done this way. 2. In between these 9 days bryan who was amazing from the insurance.company called me with a DETAILED EXPLANATION AND ASSURED.ME.ALL WAS COVERED AND HE WOULD GIVE THE OK to start fixing my car and i would have it back by CHRISTmas. Another lie from chris because he was so.hesitant : he sounded like he didnt even believe what he was telling me and that he knew.it was the wrong thing to.do So.i called chris dec 23rd lit his fire and basically i have done his job and mines at my place of employment the last 9 days.he went with his lie i was just about to call u, he said audi hasnt started on your car as their labor per hr is $134 an hr and i would have to.pay the $700 plus difference ALONG WITH MY.$100 DEDUCTABLE WHICH DAY ONE NCOAST TOLD ME WAS ALL.I WOULD HAVE TO PAY is my.deductible. I said chris i need my.car as i return to.work jan 2, he said i will.let them.know to.start at audi, i.immed called bryan who called chris back and told chris in my language basically dont fuck candice up cause yall fucked up. He told chris this lady has done everything right and ncoast is trying to get 700 extra dollars out of her and right at CHRISTmas and thats not fair Bryan told.chris.the insurance.would.pay half and ncoast should..pay half. Chris called me.back after bryan.saying he had great news all.around from me about 700 and from.my.earlier lashing of another car,  Upon my arrival i kicked chris alot.of knowledge about good old fashioned BASIC CUSTOMER SERVICE The whole problem is ncoast sells luxury vehicles.but not able to.service.them and.want to.charge.the customer for.the dealers rates, DFMUCUFU, basically.dont fk.the customer up cause yall fkd up, i told.chris invest in the machine which he says is specific to.audi, well work their rate into.the insurace pkg then id never have had convos.and id have already paid into.it, i spoke to.a finance person at ncoast with that idea. I told.chris use this as a learning tool He says they never encountered.what was wrong w my car, he also.said because their business is growing so.fast they not.focused on customer.service i said that should be FIRST AND FOREMOST AND IF THEY CREATE A POSN I CAN SPEARHEAD IT. I apologized to.chris and gave him a hug and i told him i will retract MY DECEMBER 16TH.REVIEW WHICH NCOAST HAS NEVER POSTED INSTEAD THEY EMAILED ME.SAYING RESPOND TO EMAIL, I EMAILED THEM TO.SEND ME. My 1st review and they still.havent. read more

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This is my FIRST and LAST time I will purchase a vehicle Online! I was looking for a white ATS Cadillac and it was not available in my area. I decided to purchase a vehicle online from North Coast Auto Mall of Bedford on 05/07/2021. At first, I was very pleased with how quickly they were able to help me with the online purchase. Bub (Michael McDougall) sent video of the car in interest with great details including inside and all sides outside the vehicle. Grace was the sales person that I worked with. She was very quick with providing information and getting everything processed. My problem did not come until I received the vehicle. When Bub provided video of the vehicle it was not cleaned. I asked Grace twice to confirm that the vehicle would be detailed prior to me receiving and was told that it would be. The vehicle was delivered within a week to my residence. First thing I noticed, the vehicle was not detailed. There was dust on the dash and steering column, floors needed vacuumed, found grocery lists from prior owner under the seat, and still had the expired oil change sticker on the corner of the window. There was dirt all over the car, even the tail pipes were black (which should be chrome if cleaned.) Before calling to discuss I wanted to make sure there were not other issues. When I turned the car on the "Check Engine Oil Soon" warning was on the dashboard. This was not shown in the videos I received. Of course, I thought that all dealerships serviced and inspected their used cars prior to selling them. But should have known the oil had not been changed as they did not even take the time to remove the sticker from the window reminding the last owner to change the oil. My vehicle comes with locked wheels. They failed to tell me that and when asked they did not have a key. Nor did they offer to replace the key for the locked tires. So, when I'm ready to get tires, or if I have a flat, I will have much more to go through. The BIGGEST problem I had was the fact the air compressor did not work. There was NO COLD AIR! Being the first time purchasing a car online, and the fact that the vehicle had less than 30k miles I did not even think to question the air not working!!! Before contacting the dealership, I already had an email from Bud stating that he found out the vehicle was shipped before it got detailed and if I would get it detailed and send him the receipt, he would reimburse me. I also had an email from Travis Burgess (Operations Manager) that needed more information from me to get the tags ordered. I replied to them both to let them know of my issues. They responded stating to get the oil change and the detail and I would be reimbursed. Then I scheduled for a local dealership to inspect the air compressor and it needed to be replaced. Luckily the car was still under the manufacturing warranty, so I didn't lose money there. They suggested places to look for the key for the tires but did nothing more after that besides ignore all further questions about how to handle the missing key. I had the oil changed and the car detailed and sent the receipts to both Travis and Bud. I provided those receipts on 05/25/2021 and I have yet to receive a reimbursement. At this point I am not getting responses through email or getting calls back when I leave a voicemail. I also have not received my plates for my vehicle, and it is now 07/28/2021 (82 DAYS) and have already made two payments on the vehicle. read more

North Coast Auto Mall - Car Dealers Near Me - Bedford, Ohio

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I honestly wish I could give NO STARS this place is extremely ghetto and unprofessional! I had an appointment today which I called off work for to have a bumper replaced, walk into the service department at the time of my appointment lady at desk informs me that they returned my bumper...Not only did I call prior to my appointment on pricing I felt that was some information that should've been shared with me when I received appointment reminders leading up to this visit but no they proceeded to lie and had me assume that I was all squared away for today. It seems like everyone has piss poor communication and lacks empathy. Honestly cannot wait for my lease to be up so I never have to deal with this place again. read more

They have a zero star rating to me.. after explaining my situation several times over the phone and thru texts, the dam guy lied to me and told me I was approved and that everything was all done and all I needed was my license to drive away. he said I was approved and would be in and out and when I got there they kept me there for hours giving me the run around just to find out that I was not approved.!! who the fuck does that. the guy should be punched in the face and fire in the same day. it's unreal. They completely lied and ruined my entire day and wasted time for what ?? i hate them and wish them the worst read more

My wife and I recently purchased a 2018 Ford Explorer from them. The car on the outset seemed good, they gave us all the paper work and Carfax. But soon after going home we realized it was a a façade, they first failed to tell us there was 3 yrs and 35,000 miles left to the factory warranty. They sold us the Titan plan, without divulging this information. Within three weeks we heard a knocking sound took car to them and was told it was a motor mount. They kept our car for three weeks, replace the motor mount, gave us the car back and by the time my wife got home it was worst. She took it back they held the car for a month saying something wrong with transmission, they said they fixed it. We got it back and 2 weeks later it wouldn't go in reverse , they had to come and tow it, kept the car for two MONTHS and finally had to replace the entire transmission. They're service department in BEDFORD IS THE WORST GROUP OF PEOPLE WE EVER DEALTH WITH. They are rude spoke too us disrespectfully and lied to us. The car is having steering problems and possibly a bad head gasket. We took it back ( totally our fault, to think they would be professional, they were not). The General Manager I spoke with encouraged us to go elsewhere and blew off the rude and unprofessional behavior of his service dept in Bedford. If you are looking for a car RUN AS FAST AS POSSIBLE AWAY FROM NORTHCOAST AUTO MALL. They're service is hilariously the WORST I ever encountered. Their management team does not give two craps about your opinion or concerns. Do not buy from them go to the dealer. read more

North Coast Auto Mall - Nice on the outside a wreck externally!! - Car Dealers Near Me - Bedford, Ohio

Buyer beware of faulty vehicles, no Carfax history for the customer to review. Defective issues if possible, are covered up. Such as dry rotted tires on a vehicle purchased 6 months earlier. Tires were shiny and looked brand new when the car was purchased. A tire store informed us that the tires were not repairable from a flat because of the existing tire condition, rotted. Northcoast insists that the car be towed to them to inspect the tires and if they did not consider them to be rotted we would have to pay to get it back home. I think Conrad Tires know when a tire is dry rotted. So now it's still in the yard sitting on 2 flats, until I have enough $$ to pay for a new set in a couple more weeks. read more

Run don't walk to the nearest exit. I found a car online I was interested in I called to inquire if it was still available, the woman Nana could not answer the simplest question concerning this vehicle. She stated she'd call me back in 10 minutes to let me know if it's still available. When she called she said it wasn't and could not give me a good reason why it wasn't. She said she'd TEXT me... (really) over the next few days when it was accessible to test drive. When i clicked on the link I had texted to my husband. I saw they had raised the price in the time I was on the phone with them by$1000. I called asked for a manager. No one ever came back to the phone. I texted Nana with my concerns and screen shots. Im still waiting for a response. SHADY!!! read more

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I saw the negative reviews and was apprehensive when I arrived. I dealt with Nick C. and he was very approachable and helpful. He pulled up the Carfax and the whole process was transparent and easy. It seems like they do a lot of volume and the prices are fair. read more

They are very shitty people.They advertise the cars falsely for example, having two sets of keys, but once you sign the paperwork, they tell you they only have one set.We told them the car needed a wheel alignment.They said the shop would do while we did the paperwork, the car was never touched and needed the alignment as we drove home. It's sickening to see the cost of an extra FOB & Key.We are now waiting for our appointment with the Chevy dealership for the car we just bought from them.I'll never buy another from them! You won't find a negative comment on facebook, they have a company handle all online request.Your comments are deleted. RUN from these people! read more

Asked twice online for CarFax report to be emailed to me. They said they only have CarFax at store (way to get you there). Fortunately only a 10min Drive for us. We get there and the place looks totally sketch, definitely just pushing cars through. Asked for CarFax report before we drove it and it had 3 structural damages. Salesman said "probably just scratches from turned in lease". I called BS, why waste my time. He replied "if you want a car without accident history you'll pay like $4-$6k more". What a moron! Update: customer service did call me as they were informed I wasn't happy. I explained my experience, she herself was a little shocked. Said they would reprimanded the salesman, to which I replied "it's not him, it's your culture, it's the system". She asked if there was anything they could do to pay me for my time. I said "no-I'm good". So......that part of the process was positive. read more

I refused the service contract many times. They badgered me into it. The salesman was very good the finance manager continued to push the service contract. I am not satisfied. read more

I would recommend to AVOID this dealership at all costs as they are DISHONEST and SHADY. After making me pay for a third party inspection before I could finalize the deal they sold it out from under me. DO NOT TRUST THIS DEALERSHIP. ESPECIALLY MOHAMMAD BODAIR!! read more

I bought a car from out of state and had it shipped by ncam 5 months ago. The car is excellent, and I found everyone I dealt with (Oje, Grace and Travis) genuinely honest, helpful and responsive. I appreciated the required pre-purchase inspection (which came out very positive) as they protect both the buyer and seller. I've tried to work with other dealers that weren't receptive to them. The car had been in a minor accident and they were transparent about this. It reached me in excellent condition. They also fit the car with a very good set of new tires. I'm knocking a star off because there were some hiccups which could've been avoided. The time between my first call to inquire about the car to having it delivered spanned 2 months. Like others, mine came from Canada. They were transparent about this, and I was specifically seeking one. However, they listed the car before it had completed its journey. It also had to spend a required period of time stateside before they could sell it. This is perfectly understandable but simply listing it later could've been helpful. The next source of delay was in shipping. Their shipping price was very reasonable. It took them a couple of weeks to source a broker. Given the price and the lockdown, this is also understandable. There were several occasions where they needed to reimburse me. One, the shipping company asked for cod despite shipping being included in the check I cut ncam. Second, I ended up needing to bear the cost for registration. Third, an overpayment of sales tax which they proactively caught and pleasantly surprised me with a check in the mail. In each case, they were very prompt about rectifying the situation. It was a relatively complex sale complicated by the lockdown. I recommend them and wouldn't hesitate to buy from them again in the future. They got the important stuff right despite some bumps along the way. read more

NCAM was nothing short of fantastic in working on my purchase of a 2016 BMW 340 Msport in beautiful Estoril Blue. I never leave reviews, but people must know how great they are, especially since this was an out-of-State online/phone purchase. Mo...You're the man dude! He was in constant contact, answering texts and sending detailed video of this awesome bimmer. He went above and beyond what I thought was possible with communication, which is why I'm writing this. Get this: I had 3rd party inspect Tuesday. They sent paperwork Wednesday. I sent it back Thursday. They received Friday. Car shipped that day and arrived in Jersey Saturday night. Again, Mo is the man. The car is exactly as described, and I couldn't be happier. It's fast, gorgeous, fast, and exactly as described (probably better) and I'm proud to wear the NorthCoast plate frame around my tag. I would HIGHLY recommend doing business with them (Ask for MO). Thank you NCAM. I'll never forget the experience. Btw: ASK FOR MO!!! read more

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This business is scum!! I was presented a car fax report that stated my car was in no accidents, no damage, nothing. I just learned today that my updated car fax report shows structural damage was reported right before I bought my car and they hid that from me. Apparently this is how they always do business as I spoke with someone who used to work for them today. I just lost about $4,000-$5,000 trade in value because of this. And, they can't even sell my car. They have to take It to auction because of liability issues. I bought my car from North coast auto mall with 14,000 miles on it. There was no visible damage. read more

Dear Lord, if you are blind enough to go to any one of the North Coast Auto dealerships do yourself a favor and at least get your car scanned by a professional. I caught these pleasant folks erasing the engine codes and then putting the car right back on the lot. I should say my mechanic actually caught them red-handed but nonetheless this is a terrible place to go unless your credit is 100 or less. - tell them you will not purchase unless you can take the car to get a scan on the engine -record everything if you can even on video 90% of the time you will run into a problem with this dealership you need to keep good records. Read the reviews. They are up to no good... read more

I just want to say I had an amazing experience from coming in unsure how things would go, I would like to give Dimitry a huge shoutout. From when I first walked in, I knew he would be a great help. Dimitry was so welcoming and his personality was off the walls. He made sure I had everything I needed. And that everything was the best it could be. He went above and beyond for me and I couldn't be more thankful! To all the salemans at North Coast in Bedford; you made my crack a laugh every other minute. I had such a wonderful and successful experience this evening!!! I'm blown away by my new 2016 Blue Ford Escape! Definitely recommend Dimitry, he's awesome!! read more

North Coast Auto Mall - Showroom - Car Dealers Near Me - Bedford, Ohio

I've never posted on Yelp before. I'd found a car on Carfax and called to see if the car was still available. They confirmed it was (by VIN number) and I scheduled a test drive. I told them I'd be there in 20 minutes, and they scheduled the test drive for 45 minutes from then. I took the name of the person who I was speaking with and he gave me the name of the person he said would greet me at the door. I arrived and was told neither of these people were available, but another salesman could help me. After 10 minutes of waiting he told me he couldn't locate the car -- he was trying to find a maintenance person who would know where it was but they didn't have a central address book. I told him I didn't mind waiting but I set a 15 minute limit on how long I'd wait (since the alarm bells were starting to go off for me). After another 10 minutes he returned to tell me that the car was "in maintenance" and wouldn't be available for a test drive that day. I thanked him and left. read more

Save yourself from getting conned and don't consider buying a car from here. They had painted my car bumper before I bought it. After a couple of months the paint started chipping and spread over the entire bumper. I called about it and they said "yeah sometimes it doesn't stick, bring it in for me to look at it". So I did and the guy admitted that it was their error. He told me he would split the cost. They repainted it and they just painted over what was peeling, didn't even prep it. It's going to peel off again entirely. I asked a friend who's a salesman at one of the locations and he said the head of mechanics will tell the guy who paints "don't spend a lot of time on it it, they won't notice a difference". Another friend of mine had the same issue with the paint on her bumper and guess where she got it? NORTH COAST AUTO MALL. read more

Horrible business practices, was reached by a person named Oleg from phone number 440-334-6929 about my listing i had trying to sell my vehicle. I confirmed with oleg via text that the price he offered me would be the price i would get offered once i drove 35mins to North Coast Auto Mall at 333 broadway bedford ohio. Once i arrived there i was told that they could only offer me $5,000 less that what Oleg told me of the offer he said "offer would stand". Cant trust what they tell you read more

This place is a real joke. Nick knows nothing about the vehicles and could care less about answering questions and assisting in a professional manner. If you want to look at a specific vehicle he hands you the keys and tells you where it is on the lot. You go off on your own with no assistance from him. When asked about a sister by side comparison of 2 vehicles, he has no idea about specific features. Prices are cheap because they are sold as is. No guarantees no returns no grace period. He is not professional at all but extremely arrogant. He and some of his team converse in Russian which is very rude and offensive. We went to a reputable dealer, who is customer service focused and knowledgeable about vehicles, and bought a vehicle the next day. I would never purchase a vehicle from this place unless you don't care about service, integrity and honesty. This is the type of place that gives "used car salesmen" a bad name! read more

This place is nothing but a front, they buy damaged vehicles with crap titles for pennies on the dollar. Then put little money into them and charge people full price. Ask for carfax, if it's ever been in an accident runaway as fast as possible. They use high pressure sale tactics to try to pressure into buying, just walk away fast. read more

Please DO NOT BUY HERE!!! These guys are the biggest grifters in the car industry. You are better off shopping at Drive time, JD byrider , a small dealership, someone on the streets, or from Facebook market place. Everyone from the sales manager Nick, who sold me my truck, to the service manager Spence, who has threaten me on more than one occasion , and service tech Zeke, who serviced my truck 5 times within a 30 day timeframe and cause my engine to overheat, are liars and deceivers. I came in today and they couldn't even find my car keys!!! No one has reached out to help yet. PLEASE DO NOT TRUST THEM!! My insurance company believes I am a victim of FRAUD. My truck has literally been in the service department since 12/4/22, due to the incompetence of this dealership. They have bleed me dry financially, and has even pushed me to use financial assistance from the finance company they represent. I've attempted to reach out to the corporate office multiple times over the past few months with no avail. Spence says, there is no one above him to speak with. The service manager Spence called me on 7/27/23, saying he doesn't want anything to do with my truck anymore, and that I should have it towed after collecting almost $4,000 from me within the past few months for misdiagnosed repairs they suggested I needed. I have literally been ROBBED by this dealership!!! At this point, I'm forced to retain counsel. I've been catching the bus to work for 9 months now while continuing to pay my car note. Please help!! read more

Really kind of a scam in my opinion. When selling my car, I was asked to come in and get an accurate offer in 15 minutes. As soon as you get there, they take your keys. I've been here an hour and a half and my car is gone. I'm told they're on a test drive but the car has been gone almost 1/2 hour. STAY AWAY! read more

Filled out a Kelly blue book instant offer and was immediately contacted by North Coast Auto Mall. After explaining on the phone that I'm looking to sell for more than the KBB instant offer I was told "we will give you more than that offer just need to see it in person to decide how much more." So I drove there that night 40 minutes away to see what the offer would be. Gabriel was great, however the sales manager offered $1200 less than the Kelly blue book offer. Waste of time and gas. They don't respect your time so don't waste it on a place like this. read more

I purchased a. Vehicle from them 90 days ago. Infotainment ctr. Stops working. Their mechanics cant fix it. Im getting my vehicle back without the back up camera not working and when i took it in it was working. Have heard a couple of horror stories from other patrons waiting to get their cars serviced. It makes me hate that i bought a car from these guys and would definitely Not Recommend this place to anyone. Its just a Shame. People work hard for their money and to have made a Horrible Decision to purchase from here. Dont do It. read more

Keep away. North Coast is a waste of time. Do these people really wonder why so many car dealers and their personnel get crap reviews and the why the industry has a lousy reputation? I have know plenty of people in the car business who are professional, courteous and honest. None of them are at this place. Typical bait-and-switch crap. The process started out well enough with the rep explaining over the phone that they take "white-glove" care of their out-of-town customers. Flash forward to after the financing is in place and we are scheduled to drive 3 hours to close the deal and pick up the car, and we get the message, the car has sold, but here's another, for $4,000 more. Come on up and we can work something out... Not a chance. After I called repeatedly, I was told a manager would call me to work out a deal. As you can imagine, that has never happened. Don't waste your time or fuel on this place. read more

My wife and I purchased a 2013 Lincoln MKT on 10/27 of 2016. At the time, our experience with this dealer, as well as our sales representative, George Saliba, was great. When we purchased this car, we were provided with with the CarFax report, which did let us know that the vehicle had been in an accident, however had no frame or structural damage. Now, fast forward to 1/25/20. Since this purchase, we have started a family and it is time to purchase a larger vehicle. When working a deal on a new SUV, I became blindsided when the sales manager informed me that the AutoCheck, did not match the CarFax report. This is when I learned that the vehicle had "Structural" or "Frame" damage. In this report, It also plainly states that when this vehicle was auctioned, the "Auction announced as structural damage". As a result, I am being offered significantly less for my trade than I should. I have just started my investigation into this dilemma, however it is my understanding that the dealer should have disclosed this information to me at purchase. I would recommend that anyone considering a purchase at this dealership would thoroughly review the CarFax, and spend an extra $25.00 to purchase an AutoCheck report, so you do not get taken advantage of as well. Do your homework and don't let this dealership take advantage of you as they did to me. read more

Short Story: I highly recommend this dealership and Nick C. if you're in the market for a car! My experience was very positive, and I feel they dealt honestly, fairly and professionally. Long Story: I was apprehensive about the prospect of buying a new used car... it had been more than a decade since I last went car shopping, and we all know the perpetuated car salesperson stereotype! Fortunately, I stopped at North Coast Auto Mall first and worked with Nick C. -- who made the process and subsequent decision easy. First and foremost, I must compliment Nick's professionalism and friendliness. He was great to work with, very knowledgeable and helpful, without being pushy or overbearing. He let my husband and I walk the lot to peruse cars and discuss amongst ourselves, then helped us weed through those cars that caught our interest, making recommendations based on my described wants and needs compared against stats and histories, and even looking up cars in their sister lot to find me the best options. We did a couple of test drives, and once we narrowed to a car we liked with his helpful recommendations, Nick made it easy for us to come back the next day and pick it up to take to a mechanic to review. It's worth noting here that we did not feel rushed or pressured at any point in the many hours we spent at the dealership over the course of 2 days to make the buy. He wanted us to feel confident in and comfortable with our decision. Pairing a good inspection report with the car's great list price -- below the comps we researched on similar cars for sale in the area -- we finally pulled the trigger. Nick and his team then made the paperwork process equally easy, getting us through it as quickly as possible without sacrificing thoroughness. A special shoutout goes to their finance guy, Aaron, for running through quotes multiple times to find us the best interest rate at the term options we wanted. (And yes, patiently going through the math with me... not my forte.) Overall, I highly recommend this dealership, and Nick C. in particular. I felt comfortable and informed from initial walk-in to final purchase, and am very happy with the car I chose. I believe ultimately, that's what they want at North Coast Auto Mall -- for their customers to be truly satisfied! Thank you. read more

North Coast Auto Mall - Great used car at a great price, judged based on research of local comps paired with an inspection by my mechanic pre sale! Very satisfied. - Car Dealers Near Me - Bedford, Ohio

Not impressed! Car shopping on the internet and every time I click a car to see the "special pricing" deal, I get a phone call from another salesperson! After about 199 phone calls I arranged to go in yesterday to look at 2 specific cars, both basically what I was looking for but one 2 years newer and just a couple dollars more. After driving 2 hours, it turned out the one I really wanted to see was allegedly being driven by an employee, and they were unable to show it to me (after stringing me along for a while.) This is after having told several people who contacted me that these were the 2 I was coming to see. Don't know if it's bait and switch or just really bad service. Waste of time. read more

Leroy great guy but terrible place to buy a car from. The manager of the place was beyond rude and talked down to us as if we were incompetent. Like sir you sell cars. Lets not act like you went to college to get a degree for selling cars. But that's beyond the point. He acted as if he couldn't go down on the price of the car because it was "new inventory and no one else had looked at the car" but it's been on your lot for 24 days...so no ones come to look at this car for almost a month...business is clearly booming here. I understand they're trying but the delivery of everything was beyond rude and he made no effort to work out anything. All and all i'd say don't shop here if you want a fair deal and want a car that doesn't have frame damage. read more

This place is a joke I'm 23 and i drove over an hour to this dealership to look at a truck that was on there website. I call and talked to 3 different sales people and they all said it was available. So when I get there I walk the lot to look at it first. And I can't find it so I go ask a sales guy and pretty much get talked to like a little kid and then informs me that truck was sold over 2 weeks ago? Like common don't try to drag ppl into your dealership to get them to buy something they don't want and don't be fucking rude! Just an FYI Matt I don't need the to get the same response that everyone else gets when they leave you a shitty ass review because north Coast sucks ass. Stop trying to make ur self look like your trying to make it better for the customers when your really not doing shit read more

Liars. Baited me - like so many others - to check out a non-existent car that they had listed on multiple sites. Was lured in to test drive this listed car that was GUARANTEED to be on the lot and waiting for my test drive. They confirmed my appointment the night before and morning of the visit, and re-assured me it was there when I texted them, at THEIR request, to tell them I was on my way from 150 miles away, a 2-hour drive i took a day off for. I get there and am told the car was sold just that morning. No shit? The one you confirmed was there five times and were holding for me. WTF is that? This trick is evidently a recurring theme with this operation. No conscience about flat-out lying & zero accountability. Overwhelmingly negative reviews elsewhere, if you can sort them out from the fake ones. Same boilerplate apology pasted on each because they've got no defense for this practice. Management, If you have the guts to answer to me about this in this thread, let's hear from ya. Beware of these people. They really don't give a shit about you read more

BUYER BEWARE!!This place is complete garbage! Do not go here to buy a car. This company uses the bait and switch tactic to sell cars, among other underhanded tricks to swindle you into a bad deal. My wife and I drove 3 hours round trip to test drive a car. I made an appointment with the dealership. I talked with Gary about the appointment. They said they would have the care ready when I got there. The car advertised online had power everything. I was wanting to buy the Nissan Vera note. When I arrived they brought out a different car...same color...but a baseline model of what I was looking at. Manual everything...windows, locks, no cruise control. The car they had posted online was not there car they had for sale. I wasted a half a tank of gas to test drive a car that didn't exist. They tried to make up a bunch of excuses about how the car was already sold before I got there. LIES! The car posted online never existed. This dealership is the reason why people hate buying a car. STAY AWAY FROM THIS PLACE, THEY CANNOT BE TRUSTED. read more

One star is not even correct. They are liars and thieves nobody knows what they're talking about. we've called prior to going asked for a specific car first time we go they said oh we don't have it even though they told it is phone and yes. yesterday we called talk to someone twice and they reassured us that the vehicle was there after driving about 40 minutes to get there they're telling us that the car is in service and that we are not able to see the car for week. Don't posting a vehicle that is not available and obviously there's some issues with it that it's in service for weeks. DO NOT TRUST THEM! you that you were dealing desperate people. NOT!! read more