their lack of understanding that when i say i'm returning the car the next day and they come…read morewithout me nor my emergency contact's permission and towed the vehicle with all of my belongings still in the car. by far worse rental experience i've ever had!

Was given a car via my insurance Nationwide, after an accident. As you know, insurance company have…read morerates set, that differ from general public. I turned the car in after 22 day, and was met with a bill. I was told that I had to pay the difference of the $40.00 rate that the insurance company didn't cover. I said that was false, because they stay within the rate. I contacted Nationwide and the stated they had paid in full and that my rate was NOT $40, dollars. They even have the rate on the receipt as Nationwide and are fraudulently charging. I contacted the corporate office to report the branch for fraud. This was 2/20, 2/23, and 2/24! Not one follow up. Watch out for this branch! They didn't even provide me with a receipt. I had to call and ask what these charges were for and wait to be sent the receipt. I have not now contact the Attorney general's office to report this business for fraud. As well as reporting fraud to my credit card company. I should have only been billed for 4 days of insurance coverage and that's it! I don't even see where my deposit was applied to anything in this bill. How do you have a set rate for Nationwide and yet, are fraudulently charging general population prices after the claim is closed. They claimed they escalated the matter to the branch manager, who hasn't said a peep! Extremely unprofessional and unethical business practices.

Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

Hey yall! Just got here and my reservation with budget is…read morenow moved to sister store Avis and it's this long ol line so I'm waiting but I did call over the phone to confirm my stuff for my rental, however they said this line shouldn't be happening and I should have a faster way to get to my car! It's ok they will pay for this as I always complain to them and they give me a discount. This is redic! Never does this happen! I usually go with Alamo and their line is shorter!!! First time trying budget with Costco travel!!! $59 for a electric car for 24 hours but not if you gotta wait this longggggg!! I complained and they gave me a free 24 hour rental car next time- budget!

The absolute WORST airport rental car experience in my life! It took TWO HOURS on May 28th…read morestanding in line to get a car, as Budget/Avis was completely understaffed. And, the two knuckleheads they had at the counter to handle a line of 50 people were pathetically slow and talked to each other about nonsense more than interacted with their angry frustrated customers. They couldn't figure out how to give me my free upgrade (that I had paperwork for). And, the car I finally got was TRASH! It smelled like a locker room, was dirty, and handled terribly above 45mph. TERRIBLE rental car center at Cleveland Airport, TERRIBLE!!! If I could give them a negative star, I would.

The staff were friendly and informative. Showed me how to the car's features. Had me processed in…read moreno time. The cruise control on the vehicle was inactivated, I found out as I drove, which was inconvenient on the highway (does Enterprise do that on all cars?).

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

I used USAA to create a reservation for a good prepaid price. I missed my flight and had to cancel…read moreone day of my reservation. When I called, I was told to go online and modify my reservation. I did that. What I was not told- it cancelled out the good rate I had and gave me a really expensive rate. When I noticed and called, I was told to call back once I had returned the car. I did. I noticed then that not only had I paid over $100 MORE for less days, they had charged me for gas- over $11!!! I had filled up at a gas station near the hotel and it turned out the return spot was wayyyyy in the middle of nothing! Not even the airport! (You have to take a shuttle back and forth). Just beware! They don't tell you all the information. You are expected to read all the fine print.

THIS IS BY FAR THE WORST EXPERINCE EVER! July 16, 2026. Upon arrival at the airport, our flight…read morearrived at 1:30pm, 30 minutes earlier than expected and we went to the counter to pick up our car. Once we finished, we went to the car lot and received a dirty car bird poop and bugs all over it. I questioned the attendant about the condition of the car and she said it was because they were very busy and short staffed. I asked to speak to a manager, He said the same thing and was very unconcerned. After about 30 minutes of going back and forth, he finally took the car for a wash. Not a good wash but the car was okay. We didn't leave the rental until 4:00pm. To this day, we have not received any documentation about our car receipt is and suppose to return it on July 23, 2026. THIS IS BY FAR THE WORST EXPERINCE EVER!

I rented a car though here and left the parking lot and the radio wasn't working. The lady there…read morethen accused me of breaking the radio and said it was because I plugged my phone in which that never had happened. This place is trash and the workers don't care. The guy who cleans the cars had told us that he cleaned the car and the radio was never broken. I can tell he never looked at the radio by how dirty the car was.

I had a very disappointing and concerning experience with the Hertz location on Brookpark Road…read more(5411 Brookpark Road). I strongly encourage others to be cautious when renting from this location or better yet, not to rent from this location. If I could, I'd give them 0 stars. My rental was originally prepaid through Priceline. When I arrived to pick up the vehicle, I was informed that the car class I reserved was not available. I paid for a midsize SUV but was instead given a compact Jeep. Also, I was told that I could pay an upgrade of $25 per day to get another vehicle, I said that most locations will give you a free upgrade if they don't have the vehicle you reserved ready. He was very rude and said absolutely not. All of a sudden, they came out with this compact jeep, being that I was in a rush and had to get back to work, I had to take what they gave me at the time, I thought it's just a rental. I knew by this interaction that this was a ghetto spot and he certainly was a scam artist. By the way, they have a lot of vehicles in that garage connected to the back of the building, I saw all of the vehicles in the garage when I went to drop their key off this morning at 8 am, Later, after my Lexus was damaged during the January 2026 winter storm, I had to extend my rental several times while waiting for my vehicle to be repaired. I renewed the vehicle online three separate times at a rate of $215 per week. Based on those renewals, my total expected balance was $829, and I have a copy of the receipt reflecting that amount. I returned the vehicle on March 2, 2026 at approximately 7:00 PM. The location was already closed, and there was no key drop available. Because I was concerned about potential issues, I documented the return by taking photos and a video showing the vehicle on their premises and in good condition. Since there was no way to leave the key, I returned the following morning to hand it directly to the staff. When I arrived the next morning, I was presented with a receipt totaling $1,727. I immediately questioned the charge because my total should have been $829 based on the weekly renewals. I was told that the computer system changed the rental to a monthly rate because the vehicle was returned late. However, the vehicle was due at 1:00 PM and was returned at approximately 7:00 PM the same day. Even if a late fee applied, it should not have resulted in a charge that nearly doubled the total cost. What concerns me even more is that I already have documentation showing the correct total of $829. My credit card company was also able to see the original charges and confirmed the expected total that matched my receipt. I have filed a complaint with Hertz corporate, and they informed me that someone would contact me within 3 to 5 days. I have also spoken with my credit card company, and if the incorrect charges go through, I will be formally disputing them. This experience has been extremely frustrating and disappointing. Customers deserve transparency, fair billing, and honest service. I hope Hertz corporate reviews what occurred at this location and addresses the situation appropriately. Until this matter is resolved, I strongly encourage customers to carefully review their receipts and document everything when renting from this location. I wish I had read the reviews, the black guy is rude, the black lady is rude also. This place needs to be shut down.

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

Would give this place 0 stars if I could. I had booked a reservation and once I arrived was told…read morethat they did not have any cars available. It is extremely unprofessional and an absolute waste of my time to not get a courtesy call at the very least to let me know they were unable to accommodate my reservation.