I was looking for home cooked style meal, something that wasn't heavy. Work traveler and was feeling sick. Russ had everything I wanted. Chicken and Rice soup, baked potato, grilled cheese, and I tried the homemade applesauce. Looking for food easy on stomach. What I got is exactly what I wanted. Simple, home cooked style food. Nothing extravagant but really good. Prices were good. I got all those items and coleslaw for around $20. Loved the coleslaw, had a good honey mustard flavor. Online Order ready on time. read more

I literally had to wait ten minutes to get seated then wait another fifteen minutes for them to check me out I ended up walking into the kitchen to get someone to check me out and while I was waiting to check out their was like 3 people in line waiting to be seated the staff there is not very friendly either and the sad thing is their just chit chatting in the kitchen instead of helping people read more

If I could give a minus star I would. What has happened to this establishment? I keep trying to give them another chance and get slapped in the face over snd over again. Two weeks ago I ordered the new poppyseed chicken salad as a take out. It was all I ordered with a Diet Coke. When I got it home the hard boiled egg was MIA. That is literally 1/3 of the salad. Saturday my husband and I went to the drive through. There were literally 6 cars at the restaurant. We ordered the twin burger with onion rings and the poppyseed salad. We were the only car in line. 27 minutes later we asked for our money back and left. Meanwhile I had called the restaurant from my car three times- the first time it went to voice mail. The girl at the window told me they were waiting on the burger- 27 minutes. Meanwhile they had now given food to three cars that had ordered after. When we asked for our money back a young lady came to the window and informed us that since all their food is made to order some things just take longer. No apology- just an attitude with lots of excuses. I said "have a nice day" and left. Now if this was a one time happening it may would be understandable. This happens over and over. I have had this same experience at the Division location, the Grandville location, and this happened the Woodland location. I think we may finally cut all ties - can't be wasting that kind of time. With the prices going through the roof- our order was almost $29 - they can't possibly get away with this kind of service. Come on, Russ' you can do better. I'm going to talk to a manager today but I have an idea it won't do any good. We've had the managers standing right there when the help comes out with attitude and nothing's ever done. I'm thinking in 5 years we may not see these restaurants around if this is the way they are running their business. Sad- they were such a huge part of all our lives for the past 50 years. read more

The food here is always tasty and is reasonably priced. It is good homemade cookin'. The staff is always friendly. read more

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Food tasted really good. Everything came out quickly. Server was nice. Only issue I had was the food was not that hot. Fries were hot. Nothing else was. read more

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ordered a soup and salad on line. said it would be ready in 20 minutes. show up and wait in drive thru for over 15 minutes went inside to see if it was ready. the young girl said let me ck. came back said no it was not. so I went back out to the drive thru and waited in the same spot I was in when I left. because it hadn't moved in over 20 minutes. when I finally got my soup and salad. my salad was warm and soup was cold. read more

we have been customers of the Plainfield Russes restaurant for close to 30 years I believe. We recently ordered through the drive-through a mushroom Swiss burger. That was extremely well done. We couldn't even appreciate the cheese and barely any mushroom to be found anywhere on it. We also ordered the following week and I was very disappointed that my soup was barely warm, no napkins in the bag, which is very unusual. Every restaurant can have an off day I suppose. I'd hate to see Russes go downhill. read more

I want her for the Veterans Day to get a cheeseburger and fries that you were handing the veterans. My cheeseburger was 1/16 thick cheese, little ketchup. And all bun it was appalling that should've been a full cheeseburger, but you guys serve I wasn't embarrassed done read more

Food was good but could have been hotter..... Service was terrible - only saw the waitress when she took my order and then when she dropped off the check....never did she come back and ask if I wanted more coffee or dessert.....I finally started to time if she would come back after 13 minutes I got up got my own take out container and more coffee! Manager said sorry I'll talk to her! Didn't really seem to care! Will be a long time before I go back! read more

russ restaurant on 28th street between beltline and Breton. we had great lunch served by Keith. had friends from out of town who love Russ restaurant. stopped by later same day for dessert served again by Keith. read more

I have not dined @ Russ' in years. My friend & I stopped at the Plainfield location around 6pm. Nice clean restaurant with alot of other patrons. Super sweet waitress who was very attentive. I had the olive burger. Nice fresh soft bun tasty burger w lots of olives . My ice tea was topped off as was my friends sprite wo having to ask. My salad was huge & fresh. Tons of hot crispy onion rings. We will be back!!! read more

Ordered a shrimp dinner to take home for my husband so he could eat it when he got home from work. 6 puny shrimp, a small handful of fries, a roll that equaled half of the entire dinner, and some cock sauce that equals almost an entire quarter of the takeout container. There was supposed to be coleslaw, but they forgot it. This is not the first time that this restaurant has disappointed us with its takeout, but it will be the last. 14$ for this joke. I had to go get more shrimp and coleslaw just so he could have a full meal. Find another restaurant if you want to get an entire meal instead of paying 14$ for a snack. I know we will be eating elsewhere. read more

Russ' Restaurant - So not worth the 14$ I was charged for this! - American Near Me - Grand Rapids, Michigan

Worst Takeout ever. I asked for crispy bacon. This couldnt be more soggy. It was supposed to come with pancakes. I got none. Not sure if I am ever going back to Russ'. read more

Russ' Restaurant - Russ' big #5 Big Dutchman Breakfast with crispy bacon - American Near Me - Grand Rapids, Michigan

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Good food good service but gravy was stiff got my meal mixed up with a kid meal but got a replacement

What a great place for a quick lunch that's not fast food. The menu is extensive and the food is very good. When we went the place was packed but the service was still quick and friendly. I enjoy Russ' when I visited Grand Rapids. read more

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Ordered a bacon cheeseburger hot and fresh made to order! My sweet potatoes were done crispy the way I like them! You can get breakfast up to 11am! I am full! read more

I was just in love with the environment. Didn't order off menu. Hit the salad bar and that can tell you a lot about a place. Everything was fresh and it came with a baked potato. The kind of place you can call a "go to". Back tonight for fish fry. Thanks! read more

Russ' Restaurant - wo plates of food and a drink - American Near Me - Grand Rapids, Michigan

My family has been regulars to the Plainfield Russ' for YEARS. It's a staple for a good menu and not going broke for taking out the whole family. Now that we have 3 small boys, it's definitely in our dine out rotation since they have full high chairs with trays and they still provide things like crackers and a coloring sheet with it. Excellent pricing on the kid's menu as well! For the adults the menu is simple for when you just want some decent food without all the exotic ingredients that you'd reserve for a fancy night out. We're big fans of the chopped steak, grilled chicken, burgers, and we always make sure to go when strawberry shortcake is in season! I could seriously do my entire review based on the strawberry shortcake. I could eat the cake/biscuit part by itself! When it's warm and served with the fresh strawberry topping and real whipped cream....... You make sure to savor each bite! Now I do have to mention that I'm reviewing the Plainfield location because it's our favorite. We actually live closer to a different one, but Russ' clearly invests in this location because the space is the most modern and comfortable. Definitely consider Russ' if your family needs a reason to go out for some good food! read more

I frequent this location probably 5 times in the past month. Food is good, service is good, price is good, but..... Breakfast, lunch, and dinner always taste better when the food is hot. Every single order is either barely warm or cold. Just last night I got a turkey dinner. First bite of the stuffing.... Cold. First bite of the turkey....cold. I had the server microwave it for two minutes and everything was fine. Not sure why this keeps happening but they need to take a look into the issue. You read more

My boyfriend & I came here about a week or two ago & had the best experience. We had a waitress named Betsey and she was fabulous. The food was absolutely amazing & all of the staff we came across were wonderful & very cheery/welcoming. We will become regulars! read more

Great place for the closest to homemade food you can get. They also have great prices. Nice and clean atmosphere too. I highly recommend this place. read more

Cynthia did an amazing job. Brought out our food while still very hot drinks were replenished in a timely manner

Stopped in for breakfast on Saturday, 2-4-23. I have always loved Russ', and this trip was one more confirmation. Had originally met a friend at another local breakfast shop nearby, only to be ignored by the waitstaff. Yes, they were very busy, but please, at least make eye contact, and acknowledge me. Talked my friend into Russ', as she stated she was starving. Was immediately greeted by the hostess, and seated. Within moments, our waitress, Shelly greeted us. She was so pleasant. Food was excellent and she kept our coffee cups full. Excellent service and food was so good as always. Definitely recommend Russ' Restaurant on Plainfield Ave. NE. read more

Like others have said this is not a foodie place but if you want just simple good food at a reasonable price this is a great option. For me this brings back my inner kid going with my family in Holland and even having my first waitress job on the tele dining side. I miss the telephone ordering. The soup / salad bar is fresh and offers the basics plus bacon along with all their homemade soups. I love the chicken corn chowder which has some sweetness to it! I also have to recommend the croutons they are so delicious that we get a to go container of them (3.99). The soup and salad bar is about $10 a person, is unlimited, and includes unlimited baked potatoes. Pro tip - load the baked potatoes up at the salad bar and the server can heat it up a little afterwards if you need it. I ordered the olive burger for lunch today due to my schedule. Hopefully it is good reheated it looked yummy! read more

Russ' Restaurant - he receipt for the restaurant - American Near Me - Grand Rapids, Michigan

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Katie's service was great. My Slim Gem sandwich was delicious as was the Rubin soup. The fries tasted like fish and the dill pickles were dried out. read more

Russ' Restaurant - Dessert menu - American Near Me - Grand Rapids, Michigan

"There is a fifth dimension, beyond that which is known to man. It is a dimension as vast as space and as timeless as infinity. It is the middle ground between light and shadow, between science and superstition, and it lies between the pit of man's fears and the summit of his knowledge. This is the dimension of imagination. It is an area which we call Russ' drive through lane. The people are friendly and the food is really good, but damned if you ever get what you ordered. Three times in three days yielded three orders that were missing several items each time. Call corporate in Holland if you can find their number and they will apologize and give you a coupon. But what happens between the time that the order taker repeats everything back to you perfectly and in a friendly manner? This can only be answered by the mysterious dumb f}%%s of the Russ' Drive Through Zone. God help you in Kentwood MI on 28th St SE by the malls. read more

I always love coming here it's very cozy and the food is very good we were waited on with no wait .

Their food is perfect home cooked comfort food. Broccoli cheese soup is a favorite as is their slim gem. They do great job with their pick up system. Typically pretty quick and the drive thru is fairly easy. read more

Good food and service, had my order taken quickly and my food brought out fast. Coffee was delicious and even though there was one waiter at the time we had no bad experience with her. read more

My wife and I had a fine breakfast with excellent service, and good coffee. The prices are always Fair in a coupon helped out even more. Be sure to go to Russ's, it's a good place to go for a little treat for the family.p read more

This is an old dutch staple of Grand Rapids. My parents used to drag me here on Wednesdays after church services when I was a child and I would suffer through hours of coffee talk while I munched on a sloppy, home-made-style $3 hamburger with ranch dressing as the secret sauce. Although i'm sure the food is good if you're into the old fashion midwest grub, the hours of pain taint my perception of the place every time I visit. Note, the average age of patrons is likely 60 years old which is probably why the place is extremely affordable. You can get a coffee for $1 or a specialty burger for $3.99 or so. read more

First of all, I've been to this particular restaurant many times over the years. From what I can see, it is only getting better with age! Coming from Chicago, I thought the prices were extremely reasonable (comparatively speaking). In addition, there is a wide variety of good food to choose from and the management and waitstaff are super friendly. Be sure to ask for Kristen if you want the best service possible. read more

Russ's is very popular with the gray-haired audience, but is also a good place to take kids. Everything is extremely bland and salty, so kids can find lots that they like on the menu. I've had many things there, and never had anything awful. The Sunshine Salad and Michigan Cherry Chicken Salad are both pretty good, the grilled cheese sandwich was fine. the grilled cheese sandwich is fine, and the split pea soup is fine. Their burgers and fries are good, and desserts are quite tasty. Recently, on a visit with my family, I got the fish sandwich, which wasn't very good (greasy!). I had peanut butter pie for dessert, which was rich and tasty. My daughter ordered the cheese pie for dessert, which I ordered as "cheesecake". When it came, it tasted like key lime pie, and not good key lime pie. When I questioned the waitress, she said, "Well, it's more like cheese pie than cheesecake." Uh....huh? I was pretty annoyed that it went uneaten and she didn't offer to bring something else or take it off the bill. The service is usually very good. Russ's is not a gourmet restaurant, and a vegan would find absolutely nothing to eat on the menu. However, for older people or families, it's perfectly fine, and pretty inexpensive. read more

I come here every time I'm in Michigan. Good o'l comfort food. The Ruben sandwich with an order of onion rings and a piece of lemon pie is what I always order. I wouldn't bring a girl here on a date unless I've been seeing her for a couple of months but the food does hit the spot. This place is popular with the grand parents.I just made the cut-off to get some drive thru food (6:45pm). They will be closing this place for a couple of days for remodeling. Will be open again on 08/27/15. read more

they have really gone downhill very disappointed. Last time i was there they were very rude. i ordered a kids meal and the lady at the window told me i was not allowed to because i did not have the child with me. seriously??? Then this time i ordered a chicken Caesar salad which has always come with a roll in the past. they did not give me a roll and i literally only had 3 skinny slices of chicken!!!! i called to ask about the roll and was told they no longer give rolls with the salad. wow!!! cuz i am sure not giving rolls and only giving half a chicken breast will keep your failing restaurant afloat. good luck with that; because you just lost my business for good! read more

We love this restaurant. Great variety in their menu. I especially like the Southwest Chicken Salad.

My hands down favorite eatery! While all their food is great, the all you can eat soup and salad is my fav! Always something great on tap, never disappointed. Service is also above par. read more

Ordered a Sunshine Salad with chicken thru the drive thru. Long wait in line. Received my salad but no SILVERWARE and no napkins. Salad ok but hard to find the pecans. Now I'll keep utensils in my car. read more

This is pretty much our lunch hangout- once a week- they have a pretty good salad and soup bar. The best pumpkin pie too! However, they have a lady who seats people and does the cash out line. She never greets you, and literally throws your menu in your table and walks away. When we go to pay our bill, we have to wait for ever, I mean there are at least 5 people waiting for her, and when she's done with you, you don't even get a " thanks for coming in" or " have a good one." None the less, we still visit at least one a week for lunch, and laughingly predict we will have to deal with rude hostess- it's a given! read more

One of the worst experiences I've had at a restaurant. We dont dine out a lot and this proves as to why. Greater turned her back on me the moment I walked in and after a few awkward moments says nothing other than "follow me". She gives my son and I one menu. I order from the waitress a Hot Turkey Sandwich and a Side Salad. When i am served my salad with dressing on the side, I dress the salad with half the Ranch given to me. I kid you not, its gritty and so salty that I truthfully believe an entire spoonful of salt was purposefully poured into it. It was completely inedible and I asked the waitress to please take it off my bill. She asks if I'd like another and I simple say no. She says...no one has ever complained before. Okay, but none the less it is laden with salt. I get my meal and inspect the sandwich. Its a brown smeared mess on bread. Not Turkey....more like scraps of turkey ground into an almost paste. I ask politely to speak to the manager. He says....something wrong with your food? My response... Yes, does it look right to you. He states that the food comes straight from the commissary and people like it, but asks if I'd like something else. I say...no just take them both off my bill. He asks if I'd like a free dessert. Absolutely not. If you cant do a salad or meal correctly, why would I hold out hope for a dessert free or not. As a manager, I'd be ashamed to have this type of service and product. You rate an entire ZERO. If i didn't have to choose 1 star to leave a comment, I wouldn't have. read more