Over the past twenty years, I've purchased several laptops from GenTech, all MSI laptops, and all…read morecustom, with more HDs, memory, etc. These include a GE70 which is still running Windows 7 flawlessly, a GE 77HX, GE76, GT75 and GT73 , all for personal use, and several for clients. If you received poor service, it probably wasn't Ken's fault, but the fault of the manufacturer. One thing about MSI laptops, the wireless cards are interchangable, so when WIFI 7 came out, I was able to update all but one laptop. Service from this vendor has been top-notch. When the HX got here, it had been manhandled a bit by UPS and was dead on arrival. I sent it back and Ken was able to get a motherboard replacement for me, and I'm typing this review on this machine.

I'm sharing this review to let everyone know about my experience with GentechPC and Ken their…read morecustomer service rep. I had a nightmare situation occur where my 2 month old laptop died suddenly during Coronavirus. This is a laptop I use for work and need to make a living. I immediately called Gentech the next day and they told me to send it to them for repair. They could not repair it and had to send it to Sager itself for repair. 2 weeks later I received the laptop back. It worked...for 1 week and then broke again. I was irate. This computer is what I use to make my only source of income I can't keep waiting 2 weeks to get it repaired and be out of work for it to just break again. I needed a refund. They told me they wouldn't give me a refund and to contact Sager for a refund. Why in the world would I contact Sager for a refund if I didn't purchase anything from them? I bought it from Gentech PC and they sold me a COMPLETE LEMON. They then stopped responding to my emails and after calling refused to send me a refund or an exchange and told me to ask Sager for a refund again. This company is a scam. They will send you a computer that's a broken POS and not refund you, take no responsibility and leave you hanging in the dust. I spent $4500 for a computer that has been broken for longer than it was working throughout my entire period of owning it. I will be contacting the Better Business Bureau and be filing a small claims lawsuit against them. If you don't want to be in a disaster situation like me AVOID THIS COMPANY AT ALL COSTS.

Tim Knight of Bad Boys Computers was very helpful in quickly diagnosing and repairing my PC…read morenetbook's hardware problem. He was quick to answer my emails, accurately estimated how much time they would need to repair the netbook, and had a fair rate for the repair. I would definitely return to Tim and Bad Boys for future help with either my PC or Mac desktop. Thanks!

We are very pleased with Bad Boys Computers! Tim Knight has done a great job with our computer…read moresystems. His is very knowledgeable and really knows his stuff. He came out to take a look at our computers on the same day on an emergency basis which is huge especially when the whole office is relying on this new technology. Thank you for all your help and we are looking forward to do repeat business with you.

I needed my Epson printed repaired cause there were gaps in the prints! OMG, what to do? Do I get…read moreit repaired? I was hoping that the repair route would be the best way. So I went to the Epson website to look for a local service center. Awesome, there's this one near where I work! Darn, the operating hours during the week are when I'm supposed to be at work. Thank goodness I called and the gentleman said that he'd wait till I get there. When I arrived and walked in, I couldn't believe how unorganized his repair shop was. Things are everywhere, and I can't imagine that the Fire Marshall would give their stamp of approval for this poor excuse for a business. There are machines everywhere with as much as 1 foot width of walking space. How is this safe for his techs or even his clients? It took some time for this older gentleman to ask me questions about my troubled printer. It took about 20-30 minutes to get the invoice all prepared with a few intermittent stories in between. The initial diagnosis and labor charge was $75. They were going to check out the printer head to see what's wrong. I called the next day to see what the status was. The same gentleman explained that they are soaking the printer head to unclog it. OK, so I waited a few more days until I finally received a call to notify me that the printer head was broken. So I thought in my head, you couldn't tell it was broken until you soaked it? So, to replace it, it was going to cost an additional $60-80, and he needs to order it from China. So if you're doing the math as you read this, this will cost $155 max to repair, so far. That's if he doesn't find something else to say need repairing. That's a new printer, your probably thinking. Yes it is. They only reason why I even ventured to bring it in, was because I just spent about $80 on new ink cartridges and was hoping that a cheap repair would have followed. Little did I know it wasn't cheap, plus I'm thinking I'm getting swindled by this whipper snapper. So I called the gentleman back the day after I received his call to let him know that I'm choosing not to repair the printer. I informed him, because of his hours and my work hours, that the latest I would pick up the printer is next week. He automatically replied that I needed to pick it up sooner or I'll have to pay rent. What the heck? He explained that he received a number of repairs and he doesn't have space. Who charges rent something that has only been there for a few days. And when I came back to pick up the printer, I did see a posting that there will be a charge for anything left over 30 days. So I picked up my printer the day after he called. I was already running late for work, so I figured that coming in a little alter wouldn't hurt to get my printer back so I don't get charged rental space. LAME! So I go in to this hot mess of a business and he has to search for my printer. He looking throughout the main room and couldn't find it and finally went to the back to search for it. I was almost scared that he had lost it in the mess he has at the this place. After a few minutes passed, it was found! He printed up the receipt and I wasn't charged the balance of the $75, which was the $30 above the $45 collected at the time I dropped it off. This place is a shady business. I will never recommend this place to anyone, not even to my worst enemy. The service charges are extraordinary! Even for the initial charge, I could have purchased a cheap black and white printer! And for the remark of charging rent if I didn't pick up my printer sooner, no where was that advertised. Granted, I didn't look for it I will definitely be contacting Epson and reporting this place to them. I can't believe that a company like Epson would even advertise that this is one of their local service centers. This is well below their standards, I hope.

One should always read the bad reviews, for they are the truth…read more 5 star good reviews are written, expecting a payback /kickback from owners. In this case, Larry Canter's CSA computer repair's  bad yelp reviews are true. NEVER GO to CSA. This CSA owner, Larry Canter, did the same despicable treatment to me. 1. CSA had my Epson printer in his possession for 5 MONTHS for a repair! 2. Bottom line:  I lost money dealing with CSA. 3.  I placed 14 to 20 phone calls during 5 months.  Larry always said " I will call you back" and didn't.  " I will ask the repairman", and never called back. He left me hanging for 5 months with false promises - "we'll get it fixed soon, soon, soon ........" 4.  Larry accused me of not knowing how to use a printer, when CSA never got around repairing it. When an old man comes up with utterly stupid accusations like that, one knows what a fool sounds like when a fool runs out of excuses. Anything CSA did wrong was " oh well ".  But Larry had the audacity to accuse me of everything under the sun. I waited for 5 months for CSA to fix.  How is waiting - the customer's fault? 5.  CSA wasted my time, caused me 5 MONTHS of mental & emotional anguish,  waiting & dealing with Larry's abrasive behavior, having to call 14+ times, to babysit this owner, an adult, and his business. 6.  In every single phone call, Larry lies- says "I am driving, can't talk", who always hangs up in my mid sentence. I can hear his utensil noises and eating sounds. 7. Larry abused my / his customer's trust, and continues. 8. This man turns around and forgets 9.  I was too forgiving, good natured and loyal to this man. 10.   The old CSA pictures, here on yelp, are true.  CSA store was a pig pen.  In 2019, CSA had a fire and Larry got insurance money.  CSA lost all customer's properties in the fire. NEVER go to CSA: http://www.csaweb.net/