Sales were super informative and helpful. The manager was very friendly and willing to go above and beyond to meet my needs. read more

Ruge’s Ford - F150 4x4 - Car Dealers Near Me - Rhinebeck, New York

Service department is a nightmare. My passenger mirror got dented and glass shattered, I went in the day it happened to have them fix. I get a call saying my new parts came in but they cannot get me in for two weeks. I wait that time and come in for my scheduled appointment where they then take 20 minutes before telling me that they in fact ordered the driver mirror instead of the passenger mirror. So, I then had to wait another week for the correct part to come in and was told they would call me when it did. The week came to an end and I did not receive a call, so I called them and what do you know my part had magically just came in! I then was told the quickest they could get me in was a week out, even though this was supposed to already be done weeks ago. Fine. I come in at 8 am and they have me off the lot by 9, awesome..... except for the fact that the second I pulled off the lot I realized that the mirror was not properly hooked up (no lane departure, unable to adjust angle, etc) so I had to turn around and go BACK. Problem solved.. until the following week when my lane detection turned off yet again. Finally I had my husband call. For reference I am 7 months pregnant and not only feel defeated at this point but also that I am obviously being taken advantage of. My husband then had a lovely conversation with the dealership where ultimately I was blamed for ordering parts and not requesting for it to be serviced, said that I must have spoken with parts instead of service. Which is hilarious considering I went to the SERVICE DEPARTMENT and spoke to the SERVICE MANAGER (still have his card) who ordered the required parts for me and ensured me he would be able to "fix" my problem, however never once mentioned that a diagnostic test should be run to ensure there would be no issues? Wouldn't their expertise, and my lack of, be a reason to mention this and not assume that I know enough to ask? Needless to say, we will not be returning for any more work now or in the future and will advise both family and friends to stay away as well. The entire ordeal start to finish was a mess and they should be ashamed of themselves as it is an extremely poor reflection of their dealership and staff. read more

I brought my 2019 Ford Mustang GT in this week for a service. I purchased it from Ruge's at the end of September and was very, very pleased with the sales department and the whole purchase experience. I have been at a lot of dealers in the past year, both looking for a car myself and helping my parents with their purchase. This was the most pleasant experience I had, they treated me well and didn't put the intense sales pressure on that I have experienced at most dealers, which makes me leave. Back to the service. The car's driving aides were intermittently not available as displayed on the screen. Scheduling an appointment was easy and the service rep was cordial. The day of the service they were fairly busy but still got me in reasonably quick while I waited. They scanned the car, reflashed the computer and off I went. I knocked one star because the waiting room needs a clean and update, nothing fancy though, I get it's a small town dealer, which I like. read more

Sales would get 4 stars. The service department is obnoxious and inept. I would have no problem buying again from Ruge Ford. However, I would not want to subject my wife and I to your horrible service department. I found Romeo Ford to be much better. read more

I had my oil changed a few weeks ago..... I got in my car with flip flops and ended up with oil all over my feet. There was an oil spot on my mat and on the carpet next to the mat. After calling them, all they suggested was that I bring the car back down so they can clean it. I live 45 minutes. Terrible service! read more

I bought a tire from another place, they told me my brakes were 90% gone and that I needed them replaced right away. I took my car to this Ford dealership and was told I still had awhile until I needed them replaced. I love my Ford SUV and always go to the dealership for service. They are friendly and always helpful. read more

(I was about to write this on Thursday when I contacted the business last but forgot to publish it. Sorry for the delay. By "today", I mean "the other day" - in relation to the real day it's getting fully-published. Sorry for the delay.) A few weeks ago after buying a 2012 Ford Fusion from a third-party dealer, I noticed when I added it to my MyFord account it had an open recall. And when I went into the business a day or so later to find schedule an appointment, I couldn't - they told me to come back in later that day because "their site was down" - now, I was there in the service area. However, today, I got rather angry and decided instead of wasting gas I'd call them, after telling them what my concern was (a little more than what I wasn't able to tell them last time), again, they told me "check back with us in 30 minutes" and that (again) - "our site is down". Quit frogging around with me. It's no wonder you don't sell many cars and rarely have a single car to be taken in for service. Your dealership (Rhinebeck) looks a bit outdated and run down, that it's hard to see it as something that relates to any other Ford location. Simple service got turned into something worse, which is something you should have been able to handle but just couldn't! Time for pen and paper. So many Ford dealerships are able to access their schedules when they are there, so when I then called the next nearest Ford dealership across the river and found one for tomorrow I am thankful - so thank you, but no thank you - I won't be coming back. read more

I called yesterday to make an appointment to test and purchase a used car (NYS COVID-19 guidelines for dealerships). I took the day off from work, paid my mechanic to accompany me on the trip, and drove almost 6 hours to the dealership. I expressed that I was a very motivated buyer and confirmed that we were still on for the appointment 2 hours prior. My mechanic reviewed the vehicle listing during our drive and found that the price had been raised $650 overnight. Despite this being unusual, we decided to view the vehicle anyway since we had documentation of the original price. The salesman called 25 minutes before my appointment. They claimed they had sold the vehicle to someone that "walked off the street". Yet, it's still listed on their website and all other online marketplaces. I told them I was upset that I had put so much time and money into the trip, they knew I was a motivated buyer and that I was traveling from a far distance. Their response was to laugh at me and say "that's how car sales business works". No, an ethical business would have prioritized the customer and informed me prior to their sale, offering me the ability to put a deposit down before I could get to the dealership. I left at 5am and will be back home at 6:30pm. AVOID this deceitful business at all costs. read more

The entire Ruge's Team is a pleasure to deal with and always extremely helpful.

Amazing garage for service. Friendly and accommodating. They bend over backwards to fit you in and make sure you know what's going on with your car before you're charged! They take time to explain things and follow through with everything you need. My number one service department! read more

We were Honda CRV owners for thirteen years before a tree took it out a few weeks ago. We loved our old car, but always found it to be a noisy ride. We looked around and made a stop here at Rhinebeck Ford, just to see how an american car would compare. So pleasantly surprised! Smooth, quiet ride and great safety features. Our salesman, Frank Futak, was awesome. Not pushy, easy-going, and down-to-earth. We absolutely love our new Ford Escape! We had a great experience here! Thank you Rhinebeck Ford!! read more

Routine oil change was accompanied by the diagnosis that all my brake pads and rotors were worn down to the bone. I was shocked at the blatant dishonesty. I didnt say anything. I knew the back ones were new, purchased from Nissan not many miles ago. Ruge's wanted to sell me "new ones" at $398 per set. Ruges also told me my all-weather tires had to be replaced by a new set of all-weather tires. I have been servicing my cars at Ruges for decades, but I occasionally take it elsewhere. I said I needed to look at my schedule. Instead, i went down the road to Mavis tire shop. The manager there walked me into the garage and showed me that ONE FRONT front brake pad and rotor was worn. The other front one less so. Mechanic said, "The back ones are new, of course." Manager had me touch the rotor. "See? That's what a new one looks and feels like." $198 per set, half the price, and honest about my not needing back brakes. And he said my all-weather tires were fine, but he recommended a set of snow tires. "We'd love to sell you new tires, but you don't need them. These still have a lot of life in them." I bought top of the line snow tires (researched brands while waiting) for less than the all-weather tires Ruge's had tried to sell me. (I had not told the tire shop, or Ruges, that I'd indeed recently bought new tires in another state a few months ago). I have bills from all these shops to prove the above information. I confronted the repair manager at Ruge's about this. He instantly began railing at me, he stated that the other shop obviously didn't have qualified mechanics, just young and inexperienced cheap workers. (The mechanic at Mavis has been working there for over thirty years). He told me the other shop sold me "knock-off" brakes and tires. He demanded I bring in the car again and he would "show" me that he was right and the other shop wrong. My complaints over his head to the owner were later answered with the information that this abrasive gentleman had been moved to a different location. The fact that the shop tried to cheat me, didnt seem a particular concern. I was offered a free oil change. The new manager is pleasant but it doesnt alter the fact that Ruge's wanted to sell me a set of tires and brakes I absolutely did not need. That is far more concerning to me then the rudeness of their manager and should be to all customers there. read more

Left my car for a day and a half for an alignment (said they were having "some trouble" and needed more time, but couldn't give me any more info). When I picked it up, the lady at the counter said "You're all good!" and handed me a completely green alignment sheet, even after I asked if there was any issues. After driving it for a bit, I felt something was up with the rear end, but chalked it up to being an older car. A few weeks later I noticed my right rear tire (brand new) was very worn. Immediately after that, I drove it in the snow for the first time since the alignment, and the back end constantly felt like it was drifting. Called them and they said "All we can do is have it in for another alignment". After they had a look, they told me the rear end was VERY out of spec, stating "something" had happened (though they couldn't identify what was broken). They then refused to fix the alignment because "the bolts are too rusty and we don't want to break anything." Then they started blaming my lift kit (apparently they can't deal with my two inches of lift, but can align F-150s with 8-inch lifts in them), telling me there "isn't enough camber adjustment in the rear". I asked them why none of this was brought up the first time around, and all they could say was "something" had caused it to go out of alignment. I asked for a refund of the original alignment, to help cover the cost of the new rear tires I was going to need, but they declined, stating they "do not warranty alignments" I asked to speak with a manager and they told me one would call me the next day... no one ever did. I was told both the first and second alignment sheets would be left in my car, but neither were. I brought my car to a Mavis and they were able to completely fix the alignment in less than two hours for half the price Rhinebeck Ford charged me. My tires have stopped wearing irregularly, and it now handles perfectly in the snow again. I didn't ask for much here - just a refund. I wasn't rude, I wasn't unreasonable. It very much seems like a mistake was made somewhere along the line (like, maybe, never actually aligning the rear of my car) and instead of owning up to it and making a return customer, they made poor excuses and lost my respect. If anyone at RB Ford actually gives a damn and reads this, I'd love to hear from you. Give me a shout, my number is in your system. read more

I had only just started to look for a new truck, but my old truck, which had been running fine, kind of died as I pulled into the Rhinebeck Ford lot to just "look around." This caused something of a pickle for me. Rolando just took it in stride, spent time with me, showed me some options and low and behold I found a perfect replacement on the spot! He got me into a Toyota Tacoma I loved, matched my budget, and I didn't feel like I was cornered in even though I was "strongly motivated" to get a new truck that day. He stuck with me as I contacted my credit union for financing, and everything worked out just great! A nightmare turned into a dream, seriously. read more

Was looking for a new truck so I stopped by Rhinebeck Ford. They had just the truck I was looking for. Was meet by salesman Andrew Torres which took great care of me. Was able to work out a good deal on my trade and got my truck the same day. Highly recommend this dealership. read more

I know car dealers get a bad rap, but I left Rhinebeck feeling like we were treated respectfully and got a good deal on our new truck. I liked the smaller "hometown" dealership feel of the place. Todd was our salesman and he was a breathe of fresh air. He was easy to work with, very quick to respond to my inquiries, and overall just a solid laid back guy. Very pleased all around. No pushy sales tactics. Thanks guys. I'll definitely consider buying here again in the future. read more

You can get a good price on a vehicle but unfortunately the sales manager Corey will not honor any deals made with the sales representative. As to be expected he is the typical weasel with now integrity read more

The minute you walk in the door,you feel welcomed.Andrew was a great salesman,and Cory was very accommodating to whatever answers I was looking for. Samantha adds an elegant touch to a very successful dealership. Cheers! read more

The Service Dept is awful to deal with. I had my car in there three times to fix a wiper that was dragging across the windshield. I don't have endless spare time to get the car in so the fact that I have to deal with the same issue numerous times is frustrating. The last time I brought it in - end of August, I made the appointment to have a recall completed (2nd recall in 4 months, by the way). When I got there to pick it up, I was notified that they didn't have the parts to do the recall. The day after pick up, I realized that the wiper wasn't fixed either. I called immediately, spoke with Tammy, who I asked to document everything on my account because I wasn't paying for another repair and the car wasn't coming back in until the parts were in for the recall. She was supposed to notify me when they were in. I followed up in mid-October to find out that no one remembers any of my issues and nothing was documented on my account, "because there is no way for them to do that". Although that certainly wasn't our discussion originally. After a week and a half of Tammy promising to call me back and that NEVER happening I was completely losing my cool. When she told me that the recall parts had already been in and are out of stock again and then she basically called me a liar because she claims the recall wasn't announced until September (although I have the August dated letter in my possesion) I demanded to speak with the service manager, Nick. After being on hold for an extended time, she informed me that he wasn't in yet. I asked her to have him call me back. When I didn't hear from him, I thought maybe he hadn't received my message; however, after two additional messages left directly for him, I know he is just incompetent. To date, I still have never spoken to the man. Save yourself aggravation, go to another dealer. read more

Their service department is terrible. I took my company truck in recently for recall work and a warning light issue. They kept my vehicle for an entire day, but gave me lame excuses why they "couldn't get to it today". They never even brought my vehicle into the service bays. It was parked in the same spot when I picked it up. Terrible! read more

so I found a truck for sale that they had on craigslist. I called and spoke to the salesman(chuck) and we spoke about the price on the new truck and on my trade. He told me he would give me 9k for my trade. I told him i was coming from 3 hours away and I didn't want him to be wasting my time. He assured me that the trade was set in stone. After 2 hours waiting around at the dealership he comes to me with $4500 for my trade. I would never go to this dealership again! They are liars and showed no remorse! STAY AWAY!! read more

I would give 0 stars if that where possible. My Ford Sport Trac broke down and it was towed Rhinebeck Ford. It was the closest repair shop to where it broke down. They said it needed a new radiator and would cost $1100.00. I thought the quote was high but I had it repaired. When it was done my wife and I went to pick it up. Service told me it was fixed but it had a bit of a miss fire and suggested I take it to my mechanic. I paid for the truck and went to start it. The battery was dead so I had it jumped. When the truck finally got started it was vibrating like crazy and white smoke was billowing out of the exhaust. Water was boiling out of the radiator. None of the mechanics knew what was wrong. I left the truck there for them to look at it. My wife had to call several times before they took her call telling her it was a blown head gasket and would cost upwards of $3000.00 to repair. The truck only had 70 thousand miles on it. When I called the service manager and asked "nicely" why the blown head gasket wasn't discovered and you let me pay for the truck he went into a tirade on that mechanics are like surgeons. What!?!? I had my truck towed to my mechanic. The tow truck driver said this was not the first time towing a car from Rhinebeck Ford. My mechanic said if it is a blown head gasket it was caused by not installing the radiator correctly. read more