Renee(not sure of spelling),was amazing in assisting me in through a dead car battery less than a…read moremile away! As a manager of a very large crew, I'd be privileged to her on my staff.

some of the managers there need to be adults and not act like children...several times i've gone in…read moreand between james and sheryl, idk who's worse. the snarkiness towards some of the other associates, talking crap about their subordinates when they're not around and not caring that there's customers, etc. it makes me want to take my business elsewhere.

Sales were super informative and helpful. The manager was very friendly and willing to go above…read moreand beyond to meet my needs.

Service department is a nightmare. My passenger mirror got dented and glass shattered, I went in…read morethe day it happened to have them fix. I get a call saying my new parts came in but they cannot get me in for two weeks. I wait that time and come in for my scheduled appointment where they then take 20 minutes before telling me that they in fact ordered the driver mirror instead of the passenger mirror. So, I then had to wait another week for the correct part to come in and was told they would call me when it did. The week came to an end and I did not receive a call, so I called them and what do you know my part had magically just came in! I then was told the quickest they could get me in was a week out, even though this was supposed to already be done weeks ago. Fine. I come in at 8 am and they have me off the lot by 9, awesome..... except for the fact that the second I pulled off the lot I realized that the mirror was not properly hooked up (no lane departure, unable to adjust angle, etc) so I had to turn around and go BACK. Problem solved.. until the following week when my lane detection turned off yet again. Finally I had my husband call. For reference I am 7 months pregnant and not only feel defeated at this point but also that I am obviously being taken advantage of. My husband then had a lovely conversation with the dealership where ultimately I was blamed for ordering parts and not requesting for it to be serviced, said that I must have spoken with parts instead of service. Which is hilarious considering I went to the SERVICE DEPARTMENT and spoke to the SERVICE MANAGER (still have his card) who ordered the required parts for me and ensured me he would be able to "fix" my problem, however never once mentioned that a diagnostic test should be run to ensure there would be no issues? Wouldn't their expertise, and my lack of, be a reason to mention this and not assume that I know enough to ask? Needless to say, we will not be returning for any more work now or in the future and will advise both family and friends to stay away as well. The entire ordeal start to finish was a mess and they should be ashamed of themselves as it is an extremely poor reflection of their dealership and staff.

Place is great. Nick helped me change the batter out in the rain. Above and beyond!read more

From the owner: Your local Advance Auto Parts at 300 Route 212 in Saugerties offers automotive aftermarket…read moreproducts, free store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!

Reached out via email to purchase a car . It said to contact them for the E price . So I reached…read moreout and said I was interested in the e-price whatever e-price means . So I'm sure I got an automated response from Patrick Downs that said they had received my email and it would be in contact with me shortly. Next contact was them asking my preferred method of contact which I responded email please. I waited one business day and a half for a response and had received none to responded to them I guess I can't get the price ? To still get no response . One day later went to ruges Dodge to complain in person . Online it says they open at 8:30 on the door it says they open at 9:00 I went in at 9:00 and the nice lady working the sales desk told me the manager comes in usually around 10:00 . She said the person I was emailing was their internet salesperson which doesn't matter to me I was just trying to buy a car . Maybe my review is in the wrong place but the car was on their lot that I was looking to buy. This is not my first interaction with this dealership I had left my information 4 or 5 years ago to purchase a vehicle and I had received no response and bought my car somewhere else . They responded a year later asking me if I was still in the market for a vehicle . Probably a new salesman just reaching old contacts . Anyhow that was my experience .

Forgot to mention in my last review, these garbage pails shorted me half a quart on my oil change…read more They charge top dollar and take shortcuts.

I was having trouble with my radio constantly losing the presets in my 5 yr old car, and thought I…read moreneeded a new battery. More in important, I was planning a big trip and did not want to get stuck with a bad battery. Husband suggested going to have it checked out at O'reilly's as they offered a free test. They couldn't have been nicer. Not only did they provide quick and efficient service, removed the battery and found out it needed a recharge boost. They provided that service while I waited (took about 1 hr from initial walk in). Reinstalled the battery - I set some radio staitons and the radio presets now remained. As i took out my wallet to pay for the 'charge', the manager informed me that there was no charge for their courtesy service. Battery testing and the boost is something they provide as a free service to their customers. I was quite surprised and will happily return there for other service or parts in the future. The folks at the Fairview Ave. store were great and eager to help. Nice to have a shop like that in my neighborhood.

Always helpful staff willing to help you out. They've always had what I needed for my 2011 Lexus…read moreRX350.

Most other yards the people there have nasty atittudes and they make you pull your own parts. At C…read more& H all the sale people are very helpful. Especially this one guy I don't know if there is more than one Chris but i think his nationality is Indian. I talked to him yesterday about a headlight , and he assured me it will be ready today. When i walked in today it was there and it was very clean it didn't even look like a used part. I will be coming here again if i need a used part.

"You are important to us and we appreciate your business". NOT TRUE! If it was, I wouldn't have…read morehad to wait 4-1/2 hrs today for them to pull a part that takes 10 minutes. They said call when you're on the way. We did......at 9:30 am. At 2:30pm, they sold us the part. There wasn't a single other customer in their showroom when we arrived at 10 am. I understand there are phone orders and they're shipping parts out all day, but when a customer is standing in front of you, you can't prioritize and serve that customer within a reasonable period of time? HORRIBLE CUSTOMER SERVICE!

I have been dealing with these guys for years!! Courteous, professional, and knowledgeable on all…read moreof my motor vehicle needs. Oliver is by far the greatest help every time I go in! Thanks Hopewell Auto!

I am new to Hopewell Junction and have met some very very nice people and very well accommodating…read morebusinesses.....this place is yet another example of home town USA. Very helpful, very polite and very reasonable in all aspects! Will be returning always, thank you for your assistance.

The folks who work at the Catskill Advanced Auto are the absolute best! Whether I'm in looking for…read morea part or just need to utilize their UPS drop off service; I'm always helped quickly by someone who is friendly and knowledgeable! I've never had a bad experience here!

From the owner: Your local Advance Auto Parts at 15 Maple Ave in Catskill offers automotive aftermarket products,…read morefree store services and same day options at most locations. Our leading brands include ARGOS fluids and oil filters, Carquest parts and DieHard batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Advance Rewards, the loyalty program that earns points toward discounts on store items. Call your local store or shop online today!