My brother-in-law ordered a cap for his truck OVER 3 months ago. Still no cap, and the company…read morerefuses to refund his money!! Just excuse after excuse.

Waited a few months to see if this would not bother me, but was wrong. This was my second visit to…read moreKCT. Arrived in January '23 and spoke with a fella named, Josh. Wanted a trailer hitch for my 2019 Ram. Asked for a "all-in" quote, and was told $530. I asked if that included tax, and was told "no". I said that seemed high already, and he said he would include the tax in the $530. Josh said the part would be in, in a few days. After not hearing for 2 plus weeks, I called, and was told there was a problem with the part, but they'd have it now in two days. Due to scheduling problems on my part, I called twice more, and had to remind Josh that the $530 included tax, which he did not recall. When I went in, and gave to truck to Josh for the installation, I failed to mention the tax. After the work was done, I was handed the bill. You guessed it, the tax was added on to the $530. I reminded Josh of the $530 (all-in) quote, and he pretended that it was the first time he heard of it. I was angry, and should have told him to remove the hitch, but did not. The $594 invoice still seemed high, and was told that there was a 4% credit card fee attached, which New York merchants are scrambling over to attach this fee to their customers. On the way out, I asked for the labor mark-up that Kingston Caps & Trailers charge over the parts cost, and Josh told me usually $100 for each an hour. My work took about 40 minutes. I looked at the price of the Curt trailer hitch that I just bought, and the part was $235. At $100 for labor, the cost should have been $335 plus tax. I was charged $259 over the part and labor cost that I should have been charged, or a 77% overcharge. Nice. With the disrespect and contempt some merchants treat their clientele, I have to wonder about the intelligence of the merchants. I was clearly duped by KCT here, and it is my fault for not being super careful with these guys. In the long run, however, I wonder how much damage they are actually doing to their business, with practices such as these.

Really competent and organized staff I bought a battery and they installed it took 10 minutesread more

Eric changed my battery in the parking lot, made it so easy and quick! great service.read more

Bought wiper blades and had some difficulty figuring out the adapter. Took them back in and Bob…read moreshowed me what to do. I got two on while on the parking lot and Bob followed up by putting the rear wiper on. Great service!

I had a great experience at this location of Advance Auto Parts. I was in need of new windshield…read morewipers after ruining mine with the weight of heavy snow removal. Lesson learned! Donny helped me to look up the correct wipers and then after completing our transaction, he offered to put them on the car. He noticed the wiper mechanism itself was loose and needed to be tightened up, so he returned to the store to grab the correct tool. A few minutes later I was good to go. A++ for customer service. Big thanks to Donny for getting me on my way that morning. I'll be returning to AAP for any future auto needs.

Dan has literally rescued me and my vehicles from the sides of Highways @5am, tops of mountains on…read moreNew Year's Day and others. Dan has always been more than fair, considerate, kind and polite to me. As a matter of fact, the first question Dan will ask you is "are you safe". ALWAYS ASK FOR DAN!!!!!!

Hands down best tow company I've every used. Employees and owner care about their customersread more

So as an update to my previous posts. Ford has known about the RDU issues in the escape, and bronco…read moreand attributed it in some instances to "contaminated differential oil". My mechanic checked this oil on Thursday 6/4/26 and said it was clear meaning it was probably recently changed sometime before I took ownership at 88,686 mi. Changing this oil is also cited on Facebook and other sites as a short term fix for the grind and shudder that manifests the damaged unit. "Known issues with the 2020 Ford Escape rear differential/AWD system primarily involve clutch binding, fluid leaks, sensor failures, and inadequate factory lubrication that can cause the rear axle to seize. Many of these drivetrain problems trigger dashboard alerts or require expensive mechanical repairs".

Falsified Carfax report and inspection! They weaseled out of the Lemon Law by refusing to…read moreacknowledge my engine is leaking coolant and oil despite proof from TWO reputable certified mechanics. They refused to make necessary, serious repairs that are covered by the lemon law, and not covered by my warranty. They will gaslight you and lie to your face to make a buck. I'm stuck with an unsafe vehicle that I haven't even had for 30 days. Completely unethical. They claim to pride themselves on transparent and ethical business practices, but they gave me false information when I purchased my vehicle. The claim to hold the highest standards of honesty and integrity, but refuse to acknowledge or make serious repairs that should have been done before the car left the lot. And, they will fight you tooth and nail to avoid accepting responsibility for their dishonesty. If you insist on doing business with them, take the car to a mechanic first and get an HONEST report of the vehicle's condition.

I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

Update: Bob retired around july/august 2021 so not sure of current quality of service - happy…read moreretirement Bob and thanks for all the help over the years!

Had a serious noise problem with my VW jetta which developed quite suddenly. Called Jim and he…read moresaid to bring it over. When I got there he was helping another customer but immediately afterwards looked at my car. His diagnosis - my muffler pipe had rusted through and the muffler was just hanging on. Unfortunately, due to his schedule and my extensive travel schedule I could not have the repair done there. I'm writing this 5 star review because - 1. He gave me a honest appraisal of the work involved, the options and the cause. He also searched for the part and was ready to order as soon as I made a decision. 2. As I found out when I finally go the work done elsewhere - Jim's price for parts and labor was dramatically lower than what I paid at the other shop. For sure, I will contact Jim when I need more work on the car.

Went to this place many many times over the years custom bending, custom exhaust on my Mustang two…read moremost recently cat back muffler on my 2006 explorer, made it sound like the V-8 that it is ,can't ask for better quality of work ,good opinions, at a reasonable price. excellent place to go for exhaust work. Especially custom jobs...