Fast response and got us out of a tricky spot in a snowbank smoothly and safely. Recommend…read morewithout reservation!

Called AAA four times when I got stranded at 10pm on a Wednesday in August. Was told H & N wasn't…read moreanswering, even though I pay for the highest tier of AAA. Called a competitor, paid out of pocket, and was towed out of there in 15 minutes. H & N called back NINE hours later. Don't say you're 24 hours if you aren't. It's that simple.

West Side Towing & Recovery isn't just a tow company--they're real-life heroes…read more While traveling from Boston to Poughkeepsie with my wife and three kids (including our 8-month-old), our 2005 Expedition broke down unexpectedly on the Taconic State Parkway. The sun was beating down, traffic was flying by, and we were stuck--scared, hot, and out of options. After a day full of sky-high quotes and zero compassion from other companies, I made one last call. That's when I found West Side Towing & Recovery--a family-run business out of Red Hook, NY. Steven Lown answered the phone personally. I told him my situation, and he responded with calm, genuine concern. Although his tow truck could only fit two passengers, he didn't hesitate--his wife Danielle jumped in her own car and followed behind to safely transport my family. I've never experienced anything like that level of care from a towing company. They drove us 45+ miles to our family event. No price gouging. No shady add-ons. Transparent pricing, honest service, and pure kindness. I tried to tip them several times--they kindly refused. 24/7 Emergency Towing Family-Owned & Operated Long-Distance Towing Specialists Honest, Fair, and Truly Compassionate If you're ever in need, don't just Google "tow truck near me"--call West Side Towing & Recovery. Save their number. One day, you'll be glad you did. They didn't just tow our car. They rescued my family.

Can't say enough wonderful things about Steve and West Side Towing! Not only fixed my tire but also…read moreplugged it saving me another appointment and money. Very professional, courteous, and honest. Be sure to call them with all your breakdown needs!!! You won't be sorry! Thank you!

Tim Hart repaired my car. Busted tail light, creases in the body. Done in no time. And the…read moregentleman that he is picked me up when he was finished. Very pleased. Recomending to everyone.

Tim Hart pretends to be a decent human being. In fact, he is a liar and a cheat…read more Like many liars, he cannot remember what he said before, so I heard many contradictory things from him. When my Honda CRV stopped working, he said it needed a whole new engine and that he had one all lined up. Believing his story, I sold the car to him for well less than 1/10th of its value. After he bought the car it suddenly did not need a new engine and was repaired at no cost by his friends in Red Hook. I kept in touch with him. A few weeks later, he could not remember what problems the car had that need to be repaired. Five months later, he suddenly could remember, and gave me a list of things that had been repaired. One of these items, the brakes, had been inspected and okayed by my own expert mechanic prior to the car's breakdown. Furthermore Mr. Hart claimed that he wanted my car to loan to clients whose cars he is repairing. What did he do that? If he advertised himself as a used car dealer, customers would be more suspicious and harder to swindle; if his purchase offer seems to be a one-time thing, he can cheat you all the better. He resold my car a few months after he bought it from me. Tim Hart is in fact a used car dealer and a dishonest one. Why do people lie in the first place? Lies are not a baroque linguistic decoration; they are a strategy to benefit the liar and disadvantage you. If your car won't go, take it to a reputable repair person who is not trying to buy your car. It is worth the towing fees to avoid being scammed for thousands of dollars. Do not believe what an expert says if he is trying to buy your car at the same time since he has a vested interest in lying to you. There are a handful honest and decent people in the car world and I have found two of them by now. Tim Hart is not an honest and decent human being. He is essentially a crook who should be avoided at all costs. I don't know how he sleeps at night.

They're honest, provide great service, and I've never felt overcharged. Sometimes I'm even…read moresurprised by how little they charged me.

My car is going to be 24 years old this year, so you know I need a good…read moremechanic. I'm also a very senior citizen so fixing small problems is not something I can do. I do worry about long trips (into Manhattan, Vermont and Pa.) so I really need my car to be safe. No, I can't afford a new car and these days, used cars are almost as expensive. The man at the desk is very kind. They are my "go to" place for any car troubles. I trust them.

Bad service and very rude employees. Take forever to arrive and in cold weather, which was not a…read morefun experience. There are much better towing companies in the area that do a much better job and arrive quickly. (NOTE: THEY EDIT THEIR GOOGLE REVIEWS DO NOT TRUST IT)

From the owner: Towing and recovery, lockout, tire changes, jump starts, any towing needsread more

If you ever wanted to know how a "true" mechanic works, go visit these guys. Very professional,…read morehonest and love what they do. Thanks again Mike! I look forward to a long relationship- Joey

These guys are so honest and kind. The battery on my truck died and after a friend jumped it, they…read moretold me to head straight to AutoZone without turning the truck off, and that AutoZone would sell me a battery & replace it. Well, they sold me a battery then said they weren't comfortable swapping them out. They recommended a nearby shop but, once I drove there, that shop refused to install someone else's battery and wanted to charge me over $700 which seemed really fishy. So I was stuck with a $200 battery and a truck I couldn't turn off. Gave someone else a call and they recommended E. Mower & Son. These mechanics couldn't have been nicer. They saw the bind I was in and took care of me right away at a more-than-reasonable price. I was so blown away and I can't recommend this place enough!

My worst nightmare happened when I ran out of battery juice in a Hertz rental electric car at 3 AM…read morein the morning in the middle of nowhere. Lausen sent a Tow Truck Driver - Will- who went above and beyond to make sure that I was safe, that My Car was taken care of and ready to get me to my final destination, and that all was well. It was a harrowing situation and Lausen/Will went the extra mile. (Pun intended) Grateful. Thanks guys! - T

Was towed by a driver named Joe the other day off the Thruway. He was very unprofessional and took…read morewhat seemed like forever to get my car on the tow truck, seemed like he didn't know what he was doing either. Really wish companies would hire people who exactly know how to do a job properl.

Excellent service, Chris was friendly, professional and got the job done quickly. I definitely…read morerecommend J&H!

Mechanics Chris Cuff, Luie, Christopher Gibbs and Gerald are all very well rounded, trained…read moreprofessionals with immense knowledge in the auto mechanics industry with great service and customer care! They have always been a go to for my family for decades! The small shop is a high-volume output shop they do it all and they do it very well! If you need anything done to your car, give them a call. They are very fair priced and worth bringing your vehicles to whether it's for an oil change, gas fill ups, alignments, tire rotations or even new tires, new rotors/brakes, tuneups, suspension/steering work, any type of electrical issues or even for a NYS Inspection they are the shop to go! They are a very well-connected when it comes to part distribution shops in the area so they can easily access parts for your vehicle usually within 20 minutes of calling it in! They do occasionally accept walk-ins from time to time, but it's always better that you call ahead of time and make an appointment. You will always be guaranteed fast, friendly, courteous service from the crew over there! They also have some of the cheapest fuel prices for 87 octane gas, 91 Premium Octane Non-ethanol gasoline, as well as very fair priced diesel, and grill propane cylinder exchanges in the area! They also offer towing services if you get stranded or get into a crash! They only have 4 lifts but the crew usually pumps out over a dozen cars a day! So give them a call at 845-339-5435 to schedule your next appointment! Or just stop in and talk to Chris Cuff! They are always open Monday-Friday from 8am-12pm 1pm-5pm with a 24hr towing service! You can also stop in and pay your heating oil bill with Brittan Graff!