some of the managers there need to be adults and not act like children...several times i've gone in…read moreand between james and sheryl, idk who's worse. the snarkiness towards some of the other associates, talking crap about their subordinates when they're not around and not caring that there's customers, etc. it makes me want to take my business elsewhere.

Happy stop-in at Autozone. This location is a bit older, but it still has all the car related…read moreitems. The sales guy Thomas was helpful, gave a pointer and put a part on hold for me. The line built up in the PM - but the staff opened new counters, to counter the flow of new shoppers. It was a great place! Review: 5

Bought wiper blades and had some difficulty figuring out the adapter. Took them back in and Bob…read moreshowed me what to do. I got two on while on the parking lot and Bob followed up by putting the rear wiper on. Great service!

I had a great experience at this location of Advance Auto Parts. I was in need of new windshield…read morewipers after ruining mine with the weight of heavy snow removal. Lesson learned! Donny helped me to look up the correct wipers and then after completing our transaction, he offered to put them on the car. He noticed the wiper mechanism itself was loose and needed to be tightened up, so he returned to the store to grab the correct tool. A few minutes later I was good to go. A++ for customer service. Big thanks to Donny for getting me on my way that morning. I'll be returning to AAP for any future auto needs.

Awesome, quality Job…read more Hubby just had Rhino liner done on his 2017 Ford F-150 extended cab Extra care taken to remove all the screws in the bed and on the tailgate as well as the removable hooks in the bed. This sprayed on liner looks like it was hand molded to the bed. What a great job. Highly recommend these folks

My brother-in-law ordered a cap for his truck OVER 3 months ago. Still no cap, and the company…read morerefuses to refund his money!! Just excuse after excuse.

Exception Customer Service by Andreas Thomsen, a sales representative of Romeo Ford of Kingston!…read more I explained to Andreas the type of car I was looking for. He went over and above the call of duty to find it, without me even asking him to do it, yet, fully knowing I would need to buy from a different dealership. Andreas' love for cars and seeing my enthusiasm for driving, proves that there are still great salesmen like him out there. I would hope Romeo auto group would find a way to give credit to Andreas for finding me the vehicle I've waited my whole life for!! Thanks again Andreas!

People by and large are decent, at least that's been my experience…read more Culture is a different dog. A 2.4 yelp rating at such a large auto group is a culture issue. Top down. 1-Had an appointment to sign final paperwork one week in advance. 6:49 AM day of appointment I get an email that my appointment has been moved to 11:00 to accommodate 4 other people. 2- I put $7000.00 down and then they charged me $138.xx for registration. That is all about maximizing their profit and me. 3- Truck had the sap all over it on delivery day. 4- started it up and rattle rattle rattle. Sales guy said it's nothing. It is something. Called BDC and Brittany was supposed to call me back (that was Thursday) Never called until Monday the 30th 4 days from my original call to BDC. I called service Saturday and talked to shevonne who informed me that she would reach out to BDC and then to an advisor. An advisor to fix the that you let me drive off your lot in??? 5- drive out from under the garage and once on the road I saw the chip on the glass. Went back and the salesman and the manager said it was repaired and how they stood by this guy's work but they also agreed that you could still feel pits in the glass. 2 Independent appraisals from glass shops told a different story. They graded the repair poor and I asked how much they'd charge me to fix it and they said you can't refill the cracks so I should just cross my fingers. I am angry beyond words. Based on multiple customer reviews and complaints, Romeo Auto Group has faced significant criticism regarding its business practices, with customers citing issues like long repair waits, unresponsiveness, and poor customer service. Several reviews describe experiences as "dishonest" and "unprofessional"

Alex was amazing. Incredibly helpful getting 2 new truck batteries during a snow storm.read more

I cannot thank one of the store attendants, Max, enough. My husband and I came an hour before…read moreclosing with a terrible scratching sound on our front windshield when the wipers were going. Max not only came out of the store to check on our car in the rain, but helped us diagnose the problem and find us a temporary solution. Thank you SO MUCH, Max!!!

Dan has literally rescued me and my vehicles from the sides of Highways @5am, tops of mountains on…read moreNew Year's Day and others. Dan has always been more than fair, considerate, kind and polite to me. As a matter of fact, the first question Dan will ask you is "are you safe". ALWAYS ASK FOR DAN!!!!!!

Hands down best tow company I've every used. Employees and owner care about their customersread more

I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

Update: Bob retired around july/august 2021 so not sure of current quality of service - happy…read moreretirement Bob and thanks for all the help over the years!

I think I was too harsh when trying to review this place the last time. I had to come in yesterday…read moreto get a bottle of dry gas for my car, and although it took me some courage to call this place to find out if they carried it and how much, I knew I had few choices to use to get some. But they came through for me. Although their estimated total wasn't what they quoted me (a teeny bit more), when I got there and mentioned that I was the one who called and asked (a few minutes later) about the dry gas, the register employee pulled a bottle of the stuff off the shelf from directly in front of him. They had more in this section, but it seemed to be so convenient for them: it's almost as if they'd been having a grand-ole time with others with similar/same problems. I presented them with a $5 bill, and although I was quoted 4.31 (with tax), the employee was nice (and I made out like a bandit with change within reason). I don't come into this store very often, but when I needed something, it's been there "just in case", and I like that about this store. I don't like that they don't take cards for transactions under a certain amount (I can't seem to get over that threshold), but I guess in time it'll come.

I gotta say this place really needs to work on their customer service it is ridiculous. I chose not…read moreto give them my money based on the bad attitude and negativity i recieved as soon as i walked in. They need to start acting like they are there to help customers instead of talking down to them. Not everyone is an expert on cars. A big part of your job is to provide the customer with a positive experience and help them find the products they need. No one deserves to be treated like they are a burden when they should be more than willing to provide support.