Really competent and organized staff I bought a battery and they installed it took 10 minutesread more

Eric changed my battery in the parking lot, made it so easy and quick! great service.read more

some of the managers there need to be adults and not act like children...several times i've gone in…read moreand between james and sheryl, idk who's worse. the snarkiness towards some of the other associates, talking crap about their subordinates when they're not around and not caring that there's customers, etc. it makes me want to take my business elsewhere.

Happy stop-in at Autozone. This location is a bit older, but it still has all the car related…read moreitems. The sales guy Thomas was helpful, gave a pointer and put a part on hold for me. The line built up in the PM - but the staff opened new counters, to counter the flow of new shoppers. It was a great place! Review: 5

Bought wiper blades and had some difficulty figuring out the adapter. Took them back in and Bob…read moreshowed me what to do. I got two on while on the parking lot and Bob followed up by putting the rear wiper on. Great service!

I had a great experience at this location of Advance Auto Parts. I was in need of new windshield…read morewipers after ruining mine with the weight of heavy snow removal. Lesson learned! Donny helped me to look up the correct wipers and then after completing our transaction, he offered to put them on the car. He noticed the wiper mechanism itself was loose and needed to be tightened up, so he returned to the store to grab the correct tool. A few minutes later I was good to go. A++ for customer service. Big thanks to Donny for getting me on my way that morning. I'll be returning to AAP for any future auto needs.

Dan has literally rescued me and my vehicles from the sides of Highways @5am, tops of mountains on…read moreNew Year's Day and others. Dan has always been more than fair, considerate, kind and polite to me. As a matter of fact, the first question Dan will ask you is "are you safe". ALWAYS ASK FOR DAN!!!!!!

Hands down best tow company I've every used. Employees and owner care about their customersread more

Exception Customer Service by Andreas Thomsen, a sales representative of Romeo Ford of Kingston!…read more I explained to Andreas the type of car I was looking for. He went over and above the call of duty to find it, without me even asking him to do it, yet, fully knowing I would need to buy from a different dealership. Andreas' love for cars and seeing my enthusiasm for driving, proves that there are still great salesmen like him out there. I would hope Romeo auto group would find a way to give credit to Andreas for finding me the vehicle I've waited my whole life for!! Thanks again Andreas!

People by and large are decent, at least that's been my experience…read more Culture is a different dog. A 2.4 yelp rating at such a large auto group is a culture issue. Top down. 1-Had an appointment to sign final paperwork one week in advance. 6:49 AM day of appointment I get an email that my appointment has been moved to 11:00 to accommodate 4 other people. 2- I put $7000.00 down and then they charged me $138.xx for registration. That is all about maximizing their profit and me. 3- Truck had the sap all over it on delivery day. 4- started it up and rattle rattle rattle. Sales guy said it's nothing. It is something. Called BDC and Brittany was supposed to call me back (that was Thursday) Never called until Monday the 30th 4 days from my original call to BDC. I called service Saturday and talked to shevonne who informed me that she would reach out to BDC and then to an advisor. An advisor to fix the that you let me drive off your lot in??? 5- drive out from under the garage and once on the road I saw the chip on the glass. Went back and the salesman and the manager said it was repaired and how they stood by this guy's work but they also agreed that you could still feel pits in the glass. 2 Independent appraisals from glass shops told a different story. They graded the repair poor and I asked how much they'd charge me to fix it and they said you can't refill the cracks so I should just cross my fingers. 6- while taking my old car to Middletown is part of a sale The auto stop start was engaged I pulled into a parking area so that my son could catch up and the car shuts off so when I saw him coming I went to restart it and all the dash lights were on every single dash light was on. Pushed the start button and nothing except a message about reserve fuel cell. Couple minutes later it started again and I was on my way but that was just one more surprise from the car that I was told was gone over with a fine tooth comb. I am angry beyond words. Based on multiple customer reviews and complaints, Romeo Auto Group has faced significant criticism regarding its business practices, with customers citing issues like long repair waits, unresponsiveness, and poor customer service. Several reviews describe experiences as "dishonest" and "unprofessional"

I'm now noticing that the reviews for this shop are for the previous owner. Don't make the mistake…read moreI made! Was shouted at over the phone when I called to ask for an update on the car I had dropped off. Was told he wouldn't work on it and to have it towed away to another shop citing that there were "too many cars in line" "people are always calling and interrupting me while I'm working". When picking up the car I tried to explain that I was only calling because of the timeline they gave me and the owner shouted at me threatened to fight me in the office?! Honestly, it seemed like he was having a nervous breakdown, so yeah, wouldn't recommend. Pretty insane way to treat customers.

Update: Bob retired around july/august 2021 so not sure of current quality of service - happy…read moreretirement Bob and thanks for all the help over the years!

Had a serious noise problem with my VW jetta which developed quite suddenly. Called Jim and he…read moresaid to bring it over. When I got there he was helping another customer but immediately afterwards looked at my car. His diagnosis - my muffler pipe had rusted through and the muffler was just hanging on. Unfortunately, due to his schedule and my extensive travel schedule I could not have the repair done there. I'm writing this 5 star review because - 1. He gave me a honest appraisal of the work involved, the options and the cause. He also searched for the part and was ready to order as soon as I made a decision. 2. As I found out when I finally go the work done elsewhere - Jim's price for parts and labor was dramatically lower than what I paid at the other shop. For sure, I will contact Jim when I need more work on the car.

Went to this place many many times over the years custom bending, custom exhaust on my Mustang two…read moremost recently cat back muffler on my 2006 explorer, made it sound like the V-8 that it is ,can't ask for better quality of work ,good opinions, at a reasonable price. excellent place to go for exhaust work. Especially custom jobs...