Looking for a new place for my fur baby to attend for occasional daycare, and decided to try this place out! The young woman who checked us in was very kind and energetic so I think that may have hyped my dog up for some fun. My dog is in no way shape or form introverted, but he doesn't always like people immediately either, so I took his excitement as a good sign. I got one picture after he was fully introduced and he looked like the happy boy I know and love. The pickup process was easy but of course was a little backed up with so many people coming at the same time. I would try them out again. read more

Ruff Resort & Spa - My fur baby having a great time. - Pet Training Near Me - Benbrook, Texas

Dog Killers! Left 3 dogs outside all day in the heat allowing 2 of them to become overheated and die and the third in intensive care. Unprofessional employees! read more

Ruff Resort & Spa - Pet Training Near Me - Benbrook, Texas

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This is our first (and last) time leaving our dog here unfortunately. I boarded my dog in a deluxe suite at Ruff Resort for one night. When I dropped him off, I specifically declined the late-night treat because I know my dog does not like peanut butter. However, when I picked him up the next day around 2:00 PM, I was surprised to find charges on my bill for both a "late" pickup and the late-night treat that I had declined. The most concerning issue, however, was my dog's condition when he came home. He was covered in fleas. Prior to his stay, he did not have a flea problem, and he had even been to the vet the day before boarding with no issues noted. Finding him infested immediately after boarding was extremely upsetting. Not only was this uncomfortable for my dog, but it also created a problem in my home that now requires treatment and additional expense. In addition, my dog is normally very high energy, but when he came home he slept the entire first day, which was highly unusual for him and added to my concern about his overall condition after his stay. Between the unexpected charges and the flea issue, this was a very disappointing experience. I would encourage pet owners to carefully review their invoices and thoroughly inspect their pets after pickup. read more

I have generally had pleasant experiences at this facility, and my dog has always gotten along well with the other dogs. - Until recently, I had no complaints. However, I encountered a concerning issue that I believe warrants attention. On one occasion, the air-conditioning system at the facility failed. As a result, the dogs were kept outside for the entire day. While staff did try to keep them cool by spraying them down with water, no one notified me--or, as far as I know, any other pet owners--about the situation. I understand that mechanical issues can happen and are sometimes beyond your control, but communication is critical. Had I been informed, I would've come to pick up my dog without hesitation. When I arrived that day, my dog was completely soaked--dripping wet all the way to the car. I didn't initially think much of it since my dog enjoys water, and I assumed he would dry off. Unfortunately, the water used had a foul odor. The smell was so strong that I had to have my car professionally cleaned, including all blankets and dog pads. I spoke with the owner at the time, and I assumed the issue would be addressed. However, on a subsequent visit, I noticed they had applied some sort of fragrance--either perfume or cologne--to my dog. I found that odd but didn't say anything. On our final visit, though, my dog had a strong ammonia or urine-like odor. It was overwhelming and deeply concerning. When I brought this up again with the owner, she seemed dismissive. I was given an explanation about the turf and the pool, but it didn't make sense to me. If equipment is not being properly cleaned, that's a serious health concern. Her demeanor gave me the impression that she wasn't really listening or concerned. My dog's safety and well-being are my top priority. I don't have children--these are my fur kids, and I take their care very seriously, sometimes even more than my own. A dog returning home smelling like ammonia is simply unacceptable. For that reason, I've decided to take my dog elsewhere. I sincerely hope you're able to address these issues and improve communication and sanitation practices moving forward. read more

We boarded our puppy Remi here for the first time and she had a great time!! We got pictures of her having a blast every day and even one of her getting her bath at the end of her stay! The staff were all amazing and incredibly nice. We will definitely be bringing her back to stay again!! read more

Ruff Resort & Spa - Pet Training Near Me - Benbrook, Texas

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I initially called to schedule a grooming session for my 2 dogs but was put on hold and then got hung up on. I called back and same person answered, by her tone of voice, you could tell she was obviously having a bad day. Attitude was not called for. I asked her if I could speak with someone else and she told me they were very busy right now and placed me on hold......... I'm still on hold, even as I type my review. My intentions were to give them a try since I'm new to the area. But, I think they just lost a customer. 10 minutes holding and still no one has come back on the line to even apologize for the long hold. SMDH read more

Ruff Resort is THE best daycare and boarding facility in Fort Worth. My dog is truly cared for every day and the staff knows him by name as well as his needs. The facility is so clean every time and my dog literally jumps in my lap in the car every time we pull into the parking lot because of how much he loves the place! I feel so safe with him here when i'm at work or out of town. 10/10 experience every single time. Plus, they send daily pictures! :) read more

Ruff Resort & Spa - Pet Training Near Me - Benbrook, Texas

Cannot recommend Ruff enough!! Madi and the girls at Ruff always take such amazing care of our boy. Milo is so excited to go to Ruff and comes home EXHAUSTED from running around and having fun. We also appreciate the updates and pictures they send while he's there. We hate leaving our pup but it gives us peace of mind he's in the best care while at Ruff! read more

Ruff Resort & Spa - A pic we received from the team at Ruff! - Pet Training Near Me - Benbrook, Texas

Our labradoodle Moon absolutely loves Ruff Resort and their staff. He is a very energetic, water loving dog. Ruff takes him outside to play with water, lots of other dogs, and he cannot get enough. We have boarded him here several times. We are convinced he thinks he's on his own vacation while staying here. We love that they have reasonably priced daycare for weekday fun and optional baths. Definitely worth a try if you have a social dog stuck at home during the day! read more

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Best option for your fur babies when they can't travel with you. our 3 babies love being there. Love Ruff Resort and Spa in Fort Worth. They get a nice kennel indoors plus fun play time outdoors! read more

We are very glad we found Ruff Resort. After having a bad experience at another daycare, it nice to know we can take her to Ruff and not have to worry that she's sitting outside in the rain by herself. They send us update pictures everyday and she's slowly becoming the crowd favorite! read more

If you are looking for a groomer, boarding or daycare, this is the place! Located on the west side of Fort Wort, Ruff Resort & Spa has the most friendly and dog loving people who will take such good care of your furry family members. My Max loves going there to socialize with his friends. We love Maddie and her staff! read more

Had wonderful experiences when we first started boarding our dog here. Now, whenever we board him we get no updates on how he is doing. Our dog has developed pretty bad anxiety, and so when he is in groups of dogs he can get anxious and bark at dogs to get them away from him. The only information I received when this first started happening was that "he is trying to start fights". I cannot give my business to a company who thinks that anxious dogs are poorly behaved or "bad" dogs. They also will not confirm booking requests until one or two days before the scheduled drop off date, so we were put in quite a bind recently when we were told 2 days before our vacation that they did not have room for our dog. I'm sure this place is great for dogs who enjoy group playtime, but it has only caused anxiety and grief for us. read more

Needed a place to bathe my XL dog and have someone do his nails. Facilities are nice and clean. Prices are very decent and staff was very helpful and friendly. We will come here again. read more

Ruff Resort & Spa - Pet Training Near Me - Benbrook, Texas

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I have been following this business for 6 months only because I am leery of letting just anyone watch my babies. After all you hear all the horror stories. Hagrid my biggest baby needed a new daycare and after searching and vetting numerous business I decided to go ahead and let them watch my biggest baby boy. I needed to find a place that would let him realize he is not 11 pounds like his older smaller siblings. I let Maddie know he gets nervous very easily and needs time to get to know other dogs. And of course the way to his heart is food. He was there all day and I received constant updates with pictures/video. Maddie assured and clamed my nerves by letting me know she would slowly introduce him to all the daycare friends. I felt at ease and this helicopter dog Mama could rest knowing he was having fun and making fur friends his size. We also got invited to the grand opening and we got to give our big baby a bath. They had amazing baths with different shampoos and amazing dryers. read more

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We brought our Corgi in today for bath, de shedding and nail trim. They did a great job at an affordable rate and we shall return!

Both my dog and I just love this place! Maddie texted me, sent me pics and even a video of my baby to ease my mind. I wasn't sure if he would like it or not, but the pics told me everything! He was having such a good time with the other dogs there. It's very nice and clean and I know my dog was well cared for. Highly recommend and will definitely be going back!!! read more