They always do a great job and reasonable prices for sure! My dog always leaves happy!read more

I can't even get an appointment scheduled correctly. I called a week in advance, but my appointment…read morewas scheduled for the wrong time, and now I'm being told I have to push everything back. A grooming appointment should not take five hours, and it shouldn't be this difficult to schedule one. It also seems like there was confusion between AM and PM. Your business isn't even open at 10:30 PM, so why does your scheduling system allow appointments to be booked at that time? To make things worse, the employee who called me was rude and basically told me, "Better luck next time." There was no apology, no accountability, and no effort to make the situation right. This was a complete waste of my time. Based on this experience and the poor customer service, I won't be coming back.

I made this appointment over the weekend for my dog to get groomed. I was told to provide these…read morepeople with a rabies vaccine, distemper parvo-lepto and bordetella. I sent over via screenshots of my dogs vaccines they included when they where administered and the expiration in the second column. Because they couldn't read where the expiration date was, I was emailed that they cannot accept my dog claiming the record doesn't have an expiration date at 10:20am the day of the appointment before 1pm. What an absolute frustrating experience and biggest waste of time all because someone couldn't read the details.

My Doodle was badly injured on his nose and muzzle At Petbar Waterside. They called to tell me…read morethere was an accident. They had not followed my directions to keep my 2 dogs together. My doodle was injured on his face when he got caught on a broken wire gate. They told and said they would pay all vet bills. Two days later they said it was the dog's fault and would not pay the $103 for the vet medications. Today I had to take both dogs that were groomed back to the vet for $259.37 for more medication and help. Petbar offered to give me a small discount and some minor services the next time But no medical expense. They also said I should have had a more experienced groomer which was the one they recommended! I have the pictures they took of his injuries; it is inconceivable that it is the dogs fault.

These girls do a GREAT JOB! Penny, (std. Ausi.) she loves…read moregoing and looks Beautiful! We get so many compliments on how she looks! God Bless

There is a 3 inch wound on this dog. Finally is scabbing over. There extra charge Because "he had…read morebad behavior" I would too if I was getting cut. This is the sweetest dog I ever met. (This isn't even my dog and it's my friends and this pissed me off)

It's been nearly 2 years since Chewbarka/Chondrea has been grooming Chill about every 10 days…read more Every groom has been 5-Star. I think Chill feels good because he knows he looks good. Can't imagine any grooming experience as good as Chewbarka.

Whenever i see an establishment on Yelp with nothing but 5 star reviews I wonder how real those…read morereviews are. But after booking a grooming appointment for my 3 year old Golden i now question whether 5 stars is enough! Chondrea did an incredible job. I couldn''t be happier with the work she did! And my dog is definitely ready for his closeup.

We boarded our puppy Remi here for the first time and she had a great time!! We got pictures of her…read morehaving a blast every day and even one of her getting her bath at the end of her stay! The staff were all amazing and incredibly nice. We will definitely be bringing her back to stay again!!

This is our first (and last) time leaving our dog here unfortunately. I boarded my dog in a deluxe…read moresuite at Ruff Resort for one night. When I dropped him off, I specifically declined the late-night treat because I know my dog does not like peanut butter. However, when I picked him up the next day around 2:00 PM, I was surprised to find charges on my bill for both a "late" pickup and the late-night treat that I had declined. The most concerning issue, however, was my dog's condition when he came home. He was covered in fleas. Prior to his stay, he did not have a flea problem, and he had even been to the vet the day before boarding with no issues noted. Finding him infested immediately after boarding was extremely upsetting. Not only was this uncomfortable for my dog, but it also created a problem in my home that now requires treatment and additional expense. In addition, my dog is normally very high energy, but when he came home he slept the entire first day, which was highly unusual for him and added to my concern about his overall condition after his stay. Between the unexpected charges and the flea issue, this was a very disappointing experience. I would encourage pet owners to carefully review their invoices and thoroughly inspect their pets after pickup.

The best in grooming & advice on health & needs. Fully trust…read moreworthy in handling also.

I'm not sure why this place does not have more reviews, but I am extremely impressed by the groomer…read moreand staff! I just moved to Texas, and my pup, Mali, needed a grooming appointment. However, I'm super picky about the groomers for my pup, and COVID-19 made it hard for me to feel comfortable sending her anywhere to get groomed. Luckily, I came across the site for Petlocks and saw all the wonderful work Lee has done on her clients! Mali is a 10 lb senior maltese-poodle mix. It has been about 8 months since her last grooming (I personally trimmed her every month). Mali was scared at first (like always), but looked so comfortable and at home when I came to pick her up at the groomers! I've never seen her so comfortable before, so I knew she was in good hands. The staff is super sweet! Lee was able to understand what I was asking for and delivered above and beyond expectations! Lee told me Mali was matted all over, but she was patient with Mali and the outcome was so adorable! They even sent me a cute little photo once she was all done and ready to be picked up.

Our Hazel loves the staff and how shiny and soft they leave her after her spa day! The staff is…read morevery friendly and they do such an excellent service! I highly recommend them for your pet's grooming.

I have used them several times over the past few years but today they insisted that I furnish them…read morewith vet records showing the "expiration date" of the parvovirus vaccine my two dogs received. I told them I had a receipt from the vet's office which showed they received their parvo vaccines yesterday. They said they still needed vet records showing the expiration date to "protect the groomers." I assured them that parvo vaccinations administered yesterday have not expired. (I did not see any point in letting them know that the parvovirus carried by dogs is not transmissable to humans.) They still needed the records. I guess its time to change groomers.