Be warned- This place does NOT have cameras. If an incident happens there will be no evidence of…read moreit. Our first incident here was when our dog slipped out of her collar when a staff member was handling her outside of the building. Our dog ran into the busy road and narrowly survived. We decided to give them the benefit of the doubt that it was an honest mistake. Last week when we picked our dog up at the end of the day we were informed that she had a gash on her leg and had been limping in the morning. We took our dog to a veterinary urgent care facility and, five hours and 1500 dollars later, we were informed by the vet that she had most likely been bitten due to the nature of the wound and the level of pocketing. Our dog now has stitches, a drain, has to take medication, and has to be monitored in a cone for 10-14 days. The following day I spoke with the owners. I asked why they hadn't called us when our dog was limping in the morning, and why they again failed to inform us that they found a bleeding wound on my dog in the afternoon. The male owner spent the conversation downplaying the event and arguing with me, claiming they had only seen a "little red dot" and that "these things happen when dogs play". He also came up with excuses like, "it's hard to see wounds sometimes because of fur," yet our dog has short white fur. No matter what, the owners/staff should have called us when they noticed that our dog was injured. They refused to help with the vet bill, but did refund our daycare package.

My dog LOVES coming to Cherry Brook. When I bring her, she drags me across the parking lot because…read moreshe is so excited! The staff are so friendly and kind. I love that she can continue to get her special meals when boarding there.

we have been bringing our little girl Grace to the Doggie Castle almost 3 years ago. Maria is the…read morebest! I call her the dog whisperer. She has so much fun with the pups. Grace loves going and has made so many pup friends. Highly recommend this day care.

Thrilled with Doggie Castle. My dog has been coming to Doggie Castle for almost a year and it's the…read morebest thing for him.  He runs around a big play area all day long and comes home super relaxed and mellow.  He practically drags me inside during drop off because he loves the owners. He greets them with a big hug every drop off!   I called and left a voice mail and received a call back less than  24 hours later!! Super easy!  My dog got an interview right away and he fit right in. He's a little meek and frightens a lil easy but had he no problems because the dogs are well behaved at Doggie Castle. The fees and hours are reasonable, which I love and appreciate. It's big, clean and has a big lot to park. Very happy customer!

Our German Shepard has been doing since she was a puppy, she absolutely loves it! Mike and Danielle…read moreare great. Kona goes twice a week and is exhausted when she comes home. It keeps her active and social with other dogs which is very important for her health. I recommend everyone I know with puppies and dogs to go to it's a dogs life! Blessed to have found them and will continue to use them for as long as possible

Usually a great place for your beloved animal but they reject your dog without warning on…read moreWednesdays and Fridays unless you have a reservation. If not, your dog isn't welcomed.

Doug Salvio worked wonders with our dog, Bruna, a young rescue hound mix, who is SO super high…read moreenergy. Although we love her dearly, she was wreaking havoc in our house- the kids were scared of her, she was making a mess of the house and yard, and quite honestly we had zero control over her. She wouldn't stop barking at my husband, and I was covered in bruises from her jumping on me constantly. We were fed up and desperate, so we hired a trainer who came to our house- long story short, she charged us a lot of money, and we got nowhere. She was a positive reinforcement only trainer, and it basically just made our dog obsessed with performing for treats. In the absence of treats she did not follow any commands, and she'd break the command as soon as she was rewarded. I do think strictly positive reinforcement might work for some, but not all. We opted for a new solution, and I found Dogs by Doug online, with good reviews. Upon our consultation, I got the feeling he understood exactly what Bruna needed, and he recommended a four week board and train program. It's always a risk leaving your dog with a stranger for four weeks, it requires a lot of trust. I instantly felt like I could trust him, and you can tell he really cares for his client dogs and remembers all of them. He sacrifices a lot to constantly have dogs boarding in his home at overlapping times. Well, fast-forward four weeks, and Bruna is home. We instantly noticed a difference in her overall behavior. He told us he was going to teach her to relax, and that is literally what he did. She has been responsive to all of her commands, and at times when she breaks a command or does an undesired behavior, we now have the tools to deal with it. Walking her on a leash has become a great experience. She walks at our side at our pace, no longer dragging us down the sidewalk. I am beyond impressed with Doug's ability. You can tell he's a master of his craft, with lots of experience. He did his job with Bruna, and now it is our responsibility to keep up with the training. We are going to try our very best, and follow up later this summer! We HIGHLY recommend Doug. Our household is entirely different, at peace again and we got to keep our good girl (and our sanity). Doug Salvio worked wonders with our dog, Bruna, a young rescue hound mix, who is SO super high energy. Although we love her dearly, she was wreaking havoc in our house- the kids were scared of her, she was making a mess of the house and yard, and quite honestly we had zero control over her. She wouldn't stop barking at my husband, and I was covered in bruises from her jumping on me constantly. We were fed up and desperate, so we hired a trainer who came to our house- long story short, she charged us a lot of money, and we got nowhere. She was a positive reinforcement only trainer, and it basically just made our dog obsessed with performing for treats. In the absence of treats she did not follow any commands, and she'd break the command as soon as she was rewarded. I do think strictly positive reinforcement might work for some, but not all. We opted for a new solution, and I found Dogs by Doug online, with good reviews. Upon our consultation, I got the feeling he understood exactly what Bruna needed, and he recommended a four week board and train program. It's always a risk leaving your dog with a stranger for four weeks, it requires a lot of trust. I instantly felt like I could trust him, and you can tell he really cares for his client dogs and remembers all of them. He sacrifices a lot to constantly have dogs boarding in his home at overlapping times. Well, fast-forward four weeks, and Bruna is home. We instantly noticed a difference in her overall behavior. He told us he was going to teach her to relax, and that is literally what he did. She has been responsive to all of her commands, and at times when she breaks a command or does an undesired behavior, we now have the tools to deal with it. Walking her on a leash has become a great experience. She walks at our side at our pace, no longer dragging us down the sidewalk. I am beyond impressed with Doug's ability. You can tell he's a master of his craft, with lots of experience. He did his job with Bruna, and now it is our responsibility to keep up with the training. We are going to try our very best, and follow up later this summer! We HIGHLY recommend Doug. Our household is entirely different, at peace again and we got to keep our good girl (and our sanity).

I am writing to recommend Doug, who recently trained our 10-month-old pitbull mix, Lucas. Before…read moretraining, Lucas was difficult to control and didn't follow commands, mainly because of his size relative to our three smaller dogs. After a month of training with Doug, Lucas is now trained on all commands and the e-collar. Since Lucas has been back home, he listens very well and has a much better relationship with our other dogs! Most importantly, it was clear that he loved Doug. Doug was an excellent trainer for Lucas and our family. He is extremely patient with both dogs and humans and is incredibly knowledgeable about all things dogs! He loves what he does, and it shows. I am so grateful to have met Doug and highly recommend him for any behavior or training issues your dog may have.

I have used Free Range for years. They are wonderful. Very professional and phenomenal price…read morerelative to others in Glastonbury. I love the staff. Thank you. My dog did a 3 day say and everything was perfect. Report card was a hit!!! -Kevin Carroll

My dog Lola is timid and shy. Abbie has an incredibly sweet calm way about her which makes Lola…read morevery comfortable. My dog looks the best she has ever looked!

Five stars in every way! They were there ALWAYS whenever we…read moreneeded them. We recently lost our Great Pyrenees and she grew up with Roaring Brook's care. She lived the life of a queen with care unmatched from the entire staff at RBVH. I salute the reception staff, the techs and Dr Hilliard, Dr Staudacher, Dr Candace, Dr. Nasser and anyone else I missed. Abbie says, thank you for taking care of me. I have reached the Rainbow Bridge and no longer struggle with LarPar/GOLPP and Cushings. I'm free and leave with great memories.

I took my 13 year old cat there because he was losing weight. It was recommended I see Dr. Alissa…read moreHilliard, I was told she was great at diagnosing and treating cats. At the first appointment Dr. Hilliard barely examined my cat in fact she barely looked me in the eye. I spent most of the time in the examination room with the technician. Dr Hilliard had blood and urine work done and diagnosed my cat with diabetes. She prescribed Lantus Insulin and insisted I put my cat through an 8 hour curve in their facility to check his blood sugar levels In a few weeks. Every time I bought my cat in there the technicians were so incompetent they got my cats weight wrong. When I mentioned this to Dr. Hilliard she said I should get over it and move on. Dr. Hilliard claimed my cat was very ill and in dire need of fluids and should be hospitalized. I suggested giving him the fluids myself. The fluids were pricey but I picked them up from their pharmacy and began giving my cat fluids. When I showed up with my cat for the curve, which was rather expensive. The technician was rude and told me she had a lot of patients and did not have time to answer any of my questions and that my cat was due for a rabies shot. When I asked if my cat was well enough for a rabies shot and if Dr. Hillard had authorized it they had no answer. Then the manager Ann-Marie started telling me horror stories about how they may have to euthanize my cat if he bit someone on the staff. Mind you my cat is sweet and docile and has never bitten anyone. Dr. Hilliard later admitted that this rabies shot fiasco was her mistake and that my cat was not well enough for it. They decided not to give my cat a rabies shot and performed the curve. Dr. Hilliard typically communicated with me by email and treated me as if I was an annoyance. When I complained about her indifference she accused me of "threatening" her and suggested that I find another Vet. The Manager Ann-Marie said no other Vet there was willing to work with me and that they really prefer Dogs at that hospital. Everyone that works at Roaring Brook is White which normally wouldn't matter except that most of them seemed a bit sheltered and didn't seem to want to interact with someone outside of their race at all and labeled me difficult because I had standards and expected them to be competent. The Manager Ann-Marie was caring enough to suggest some other facilities one of which was PAWS in Avon and so I have been taking my cat there and what a difference the doctors and technicians there are wonderful. I found out Dr. Hilliard recommended to high an insulin dosage for my cat after that curve, which is downright dangerous. PAWS allows me to do my cats curves at home with an Alpha Trak 3 (which I purchased from them) and they review the results for me. Everyone answers my questions and treats me with dignity and respect. I can check my cats blood sugar levels with the Alpha whenever I want. I will be taking all my cats to PAWS. I would steer clear of Roaring Brook. I find it hard to believe they have any good reviews. The only thing they are good at is getting paid for substandard treatment. Everyone there goes on and on about how many years experience they have and how busy they are but the treatment is riddled with careless mistakes.

HORRIBLE!!!!!! STAY AWAY!!!!! I went this there morning with…read moremy bernese. This was my first time taking him here. When I made the appointment no one said I have to walk him in with a leash and that they get crated. The other place I went to does not require a leash so this was just an innocent mistake. The owner was so rude to me in regards to the leash. Her tone and approach was so disgusting. Then she was made because I do not crate my dog and she came back out with him and said " this is not going to work". But I mean she was yelling and so nasty. She then basically started shooing me out the door while she continued to say "lady you have no idea" and who knows what else because at that point I tuned her out as it was evident the problem was all her. I walked to my car and she is at the door outside still yelling at me. After reading her reviews I am glad this happened. I have not been on yelp in years so I did not think to check the reviews. I reactived my account just to post this review Well everything happens for a reason and I am so glad my baby did not stay at that Cruella Deville shop.

Just need to say what an amazing and honest business owner! My daughter dropped her airpods outside…read moreof dance next door. Lauri held on to them for us and made sure we got them back. I would definitely recommend based on the fact that good, honest human beings are so far and few between today. (If she can hold on to a pair of airpods, I would definitely trust a beloved pet with her.) :)

This is the same great daycare I know and love, with a change in name and ownership. Our dog Riley…read moreloves going to daycare here! Carrie, who has taken over ownership, is by far my dog's favorite person in the world. She and the rest of her team truly love dogs, and it shows. I have over 250 Yelp check ins at this daycare under the previous name...and I'm looking forward to 250 more! If you live or work in the area, definitely bring your dogs to K-9 66 for some friends and fun - they'll come home happy and exhausted! Perfect for my high energy pup!!