We have been bringing our dogs here for years and have always had a wonderful experience. The front office staff is super friendly and the waiting room as well as exam rooms are always consistently clean and well maintained. We have two large senior dogs, one with ongoing medical issues and the entire team is always so kind and understanding. They are reasonably priced and never try to push "extras" on us. They always take the time to explain any diagnosis, treatments & next step options. We recently had to say goodbye to one of our dogs. The staff had us enter through a private entrance, which gave us a little comfort during such a sad time. Dr Begg was incredible. he explained every step of the process while being patient, understanding and so kind. We are so grateful for the support and compassion we received. read more

Roaring Brook Veterinary Hospital saved my cat's life. My beloved cat, Stella, required emergency surgery over the Summer of 2020 and RBVH accurately diagnosed the issue and was able to take her in for emergency surgery the next day, even during the height of the COVID-19 crisis. I was a healthcare worker in New York City at the time, but originally am from Connecticut. Due to the COVID surge in NYC, I was routinely working 80-100 hour weeks. After several months, started noticing that my cat was not acting like herself. I thought something serious might be happening I rushed her straight to Roaring Brook, where I had previously got my vet care, because I knew I could 100% trust them. Long story short, it turns out she was eating my hair ties and had an obstruction. They were able to take her into surgery the next day and save her life. They were also very non judgmental about it, which I appreciated because I felt absolutely terrible about the whole ordeal and felt like the worst cat mom in existence. I am happy to report that 2 and a half years later she is 100% recovered and her normal, happy self. I cannot be more grateful to Roaring Brook for saving her, and am super vigilant about my hair ties now. She is expected to live a full, happy life. read more

Roaring Brook Veterinary Hospital - Veterinarians Near Me - Canton, Connecticut

I have been taking my dogs to Roaring Brook for years. I don't live very close -- it's about 30 minutes away. I'm drive there because we love and trust Dr. Nassar and the staff is great. My dogs are well cared for, and I never feel like I'm being upsold or ignored or rushed. They've seen me through losing a dog with cancer after a battle of a few months, and losing another dog to cancer really unexpectedly, and are helping me make two senior dogs comfortable as they age with arthritis. And they tolerate my kids' antics in the waiting room (see photo). Can't recommend them enough. read more

Roaring Brook Veterinary Hospital - Veterinarians Near Me - Canton, Connecticut

I have to sound off about this today. I have used this practice for 20+ years and have always had great experiences with the care I've received. It's a great practice with great staff and I would recommend them highly Lately however....I've had some emergencies arise with my elderly pets, and have been unable to be seen by them because they are " booked solid" I think they need to leave openings for regular patients that need them on short notice, rather than sending people off to an ER vet. I'd rather pay an emergency visit at my own office than go to a clinic that has no prior knowledge of my animal Feeling a little disappointed with the office about this read more

We are so grateful for dr. Dave, his assistant and Mr. Burns. The Roaring Brook staff has helped us say goodbye to our best friend of 13 wonderful years. Our dog Ripper has been with us in Hawaii, moved with us to New York City, and took his last breath at home in my arms here in CT. This very difficult process was so incredibly peaceful. The dr was very calm and patient, took his time to slowly relax Ripper before the final shot. Everyone spoke softly, and gave us the support we needed. We didn't feel rushed, this was not just part of business sort of thing, it was very compassionate. I appreciate you all very much, and highly recommend you to anyone who eventually has to make this hard decision. Thank you, thank you, thank you! I also would like to thank you for the beautiful Sympathy Card we received signed by all of you, it means a lot. read more

Roaring Brook Veterinary Hospital - Veterinarians Near Me - Canton, Connecticut

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This wonderful group saved my 5lb dog Pinki She nearly died after wrong information from another emergency vet. She was basically sent home to die and she would of if it wasn't for roaring brook vet hospital. They gave it everything and more. You will be our vet for our other animals as well. Everyone was so nice. read more

Roaring Brook Veterinary Hospital - PINKI - Veterinarians Near Me - Canton, Connecticut

We've been using RBV for eight years! Today I met Dr. Bloom for the first time. I believe he is fairly new. He was very thorough examining our dog, patient answering questions, gentle and over all very professional. What a great addition to their team! I have to say the management team does a great job obtaining and developing talent. The end-to -end process today was seamless and well organized. It is greatly appreciated by this customer. read more

Love this vet! I have a new dog and he woke up on a Sunday with ear pain. I was desperate calling vets in my area and most were closed or full. I took a chance calling here and they got me in immediately. The vet tech there is wonderful and really assured me that they would take care on my dog. Ofcourse he loved her and all the treats They were super knowledgeable and friendly. The vet was really nice and even called the next day to check up with me. Im happy to continue my dogs care here. I'm so thankful to have found this place. read more

Roaring Brook Veterinary Hospital - Veterinarians Near Me - Canton, Connecticut

This is by far the best veterinary hospital I've been to! The staff is compassionate and fantastic, from the technicians to the vets. We have four cats and two rabbits and I wouldn't think of taking them anywhere else. I'd highly recommend Roaring Brook to anyone! read more

Extremely dissatisfied with the veterinary services. My dog had been dealing with an ear infection for months. I have follwed every directive they suggested; tests, flushes, food change and finally had the dog sedated to clean out his ears. During a follow up visit, the veterinarian-Abraham Bloom, proceeded to tell me the dog's right ear was impacted. He had no idea that the dog was sedated a week earlier to remove debris from his ears and that it was his left ear that was infected. He corrected himself after he reviewed the chart after I questioned him. Then he proceeded to grill me on the sound of the swooshing in the dog's ear when rubbed. He had the dog with him! Should'nt he be able to determine what is going on with the ear? INCOMPETENT HACKERS! DO NOT TAKE YOUR PETS TO THIS MONEY GRUBBING FACILITY. read more

I have a husky and a lab mix that LOVE coming here. I started them first in doggy daycare. To be eligible, your dog must first pass an evaluation. They must be routinely vaccinated, especially for canine flu. I'm so glad to know that RB instills these rules though; I know my dogs are safe and having fun. After a few months at daycare, I had a weekend trip and decided to board them here as well, especially since there's a package that allows them to play all day with the dogs at daycare. I have now boarded them at least five times, and always feel so comfortable that they're taken care of. They also can board in the same room together to stick within their little pack, and it also cuts the cost a few dollars. The reason I'm giving them 4 stars and not 5 is simple: they care more about the dogs than about us humans (which isn't even a bad thing in my opinion). This means that the staff members don't light up to see your face, they light up when they see your dog's face. And when professional customer service is called for, they do a fine job. You pay for what you get, and you get an excellent facility for your dog, so expect a little higher pricing than most kennels. However, they charge by the night rather than the day, and I find this a huge difference and awesome practice! For example, if you drop off your dog at 9 am on a Friday, and pick them up before closing on Saturday, you only paid for A one night stay! My last comment is about the kennel manager, Dan. I read a previous comment that someone wasn't happy with him, and I have to admit how surprised I am to hear that! When those bad customer service/human interactions have happened to me, Dan was beyond helpful in rectifying their mistake. He's personable enough, and absolutely in love with the animals. That's what matters right? He also reached out to me personally after I filled out a customer service questionnaire with a few minor complaints. In all, roaring brook kennels is definitely the place to go for doggy daycare and for boarding. read more

I cannot say enough good things about this vet! It is SO important to have a vet you can trust and Roaring Brook is so reliable. I am always confident my dog is receiving the best care, and that no one is trying to sell me unnecessary products or services. I am so sad to be moving away!!! They are ireeplaceable! Plus- they have very reasonable prices for everything. I originally found them through the rescue organization they do charity work with! Wonderful! read more

Roaring Brook Vet came recommended to me from a friend when I moved to New Hartford, that was by far the most helpful and best recommendation I have ever received! I cannot say enough about how wonderful the staff is here, they are positive, energetic, friendly, so loving and genuninely care so much about your pet! I walk in with my shy cat and once the nurses get their hands on him he is loving up to every one of them and Dr. Hersey is his favorite! I have not had to bring my cat in for anything other than occasional vaccines but I feel that their prices are reasonable. read more

I am very happy with the vet care (we currently have a healthy 2 yo large mixed breed dog), kenneling, play care, and training programs. I haven't checked pricing against other vets, but they were willing to send the permission for me to purchase the needed heart guard / flea and tick medications from an online source. Any place that makes it easy for me to save money is great. They also offer coupons for kenneling through Yelp app - check it out!! read more

Everyone in this office is friendly and knowledgeable. I trust every employee there. They have treated us and our pets so well, I refer everyone I know to them. The doctors are wonderful and the vet techs are the best around. They all truly love animals- my dog loves going there and is so excited to see everyone there. They take the extra time to talk to you about any questions you may have, and their prices are very fair. read more

A new customer . Impressed with an actual call back, and follow up to see how our pup was doing. Price for care is comparable to our other vet. Thanks for listening , as we figured out together what the best course of care would be for Our dog. read more

I am quite saddened by my recent interaction with the staff at Roaring Brook Kennels. I have used them quite a bit with other dogs and I was always satisfied. There was a miscommunication regarding my dog's vaccination records and as a result, they gave my dog a vaccine that she had already received. When I questioned the staff the answer I received was that I signed the paper. The paper I signed was for what I believed to be an emergency contact form. It was not gone over with me in any detail at all. When I picked up my dog today and questioned the vaccination, I was understandably upset. The staff refused to remotely take any responsibility for the mix up saying "you signed the paper" repeatedly. When I pointed out the paperwork from my vet and asked why I wasn't called, I received the same line "you signed the paper". Soooo, they promised me that the manager Dan would return my phone call. When no call came, I called again. When I mentioned to Dan that I had been waiting for him to call (4 hours) Dan became very defensive and told me that he didn't have to answer to me about his hours! What????? He was extremely rude to me and basically told me that I wasn't telling the truth and that his staff didn't make mistakes. The only human that never made a mistake walked on water and died on the cross 2000+ years ago. During this phone call I was very obviously upset and this seemed to make Dan mad as I was told to take my business elsewhere. It wasn't until after I told Dan that I have been in customer service for 35 years and that I was not trying to be difficult that I received a very half hearted apology for the mixup. I wasn't looking for blood, I simply wanted to know why I wasn't called. I was very worried that the duplicate vaccination would be detrimental to my dog's health. To top it off, when I was checking out I was told that my total bill was $70+ and when I got home my receipt was for $58. That's 2 mistakes with paperwork within 24 hours. Someone is not paying attention! So, Dan and crew at Roaring Brook, I will happily take my dog elsewhere. Your lack of compassion for humans seriously makes me question your ability to take care of animals that have no voice. I don't know many businesses that can afford to turn business away or that don't understand that there are two sides to every story and somewhere in the middle is the truth. Should I have asked more questions about the paper I signed, absolutely BUT, did I deserve the treatment I received from Dan and staff? Absolutely not. There are other kennels around that value your business. I suggest you use them. read more

I have a small-senior dog. He does boarding during my trips. For his entire life(13 years old), he was ok to go a kennel. But when he goes here, he shows reluctance and discomfort. I did not know until I read a review from here. In addition, I am pretty sure from my previous experiences with different vets, they overcharge and add more vaccines that are usually not asked by other facilities. Even the annual check came out three times more than I usually paid for the old town's vet. From my heart and experiences, this facilitys priority is making money more than helping the pets and their owners. read more

Kennel review: we left our lab here for a long weekend and did not get a chance to tour the facility until we were dropping her off and headed for the highway. Had we toured beforehand, we probably would have found an alternative accommodation. The kennel environment seems clean but it's a little "cold" with worn concrete cells. Each kennel has its own doggie door to the outside which is also a concrete slab covered run with chainlink fencing all around. I guess this is where they are meant to do their business which I can only imagine our dog having trouble with since she's trained to go in grassy areas. As I understood it, Supposedly the dogs could go in and out all day but all of the dogs were in and it was a barking madhouse. We were told tat it was still a little too humid for them to go out. Our dog is a big girl without any real neurosis so we figured she could handle it. But our hearts went out to the small dogs and especially to the dogs in the "geriatric" area. It's just a cold cold cold, fluorescent cave. We have had pugs and The pugs there in the cage looked mortified. I just think you need to tour this facility and know your dog before leaving him / her there overnight. I think it would be traumatic for a sensitive dog. We did sign up and paid the additional money for the daycare. We were not shown that play area and you just have to trust that your dog is getting this experience. My brother-in-law had his dog in daycare in China where they emailed or texted you photos of your dog at play outside every day. It was a nice touch! read more

Carter, Redd, and Duke all love going to Roaring Brook Veterinary Hospital. With three active large breed pups you can imagine how often we go! The receptionists are friendly and efficient and able to get you appointment in a timely manner. All of the vets truly care about each animal and it shows with the time they spend examining, evaluating, and explaining my options at each visit. The vet techs give my pups the extra TLC they love and keeps them coming back wagging their tails! I also love the convenience of daycare, grooming, and boarding all under one roof. Roaring Brook is the go to vet in the Farmington Valley! read more

The staff and personal are excellent. However the arbitrary rate increases by this company is rediculous! A parrot is in a cage. For years they charged $10. per day. Then $12.50 per day. In the last year the price went up to $15.00 per day. I just came back from vacation and had my parrot stay over for 12 days. I was then was charged $300.!! My math told me it would be $300.00 I phoned the receptionist who then referred me to another person and was informed the normal rate is $37.50 per day. I explained they would now be charging me for a dog rate. I was able to receive a credit of $120. But I was told the discounted rate for my parrot would be $25.00 per day. Very upset with the arbitrary price increases!!! my parrot is a favorite with staff and loves the African grey. It appears the high level management, not the staff, Are discriminating against a parrot. I have been a customer of over 10 years. Dr. Hershey who left the company in the last few years was a bird vetinarian. Now that she left this company has changed for the worst. BewRe bird owners!!!! read more

As a first time pet owner, Roaring Brook helped me out immensely in making sure my Husky puppy was in the best health possible. Friendly staff, knowledgable vets, and overall great facility. I highly reccomend them to anyone with fur babies. read more

I cannot say enough positive things about Roaring Brook. We take our 2 Standard Poodles there for care and they have always been wonderful and accommodating (even when one of our dogs broke her leg on a weekend just before they were due to close). We currently see Dr. VanderGeissen and love her. She provides great traditional care and amazing chiropractic services on our dogs. We have also seen the 2 other Drs and have always been impressed. The whole staff, from front office to Drs are fabulous! read more

I had to leave town, on very short notice, for a family emergency. I had no choice but to board my dog BO for 11 days. That is a long time for his first stay in a kennel. I just adopted him this past Spring while on vacation in Beaufort, SC. He was 7 1/2 yrs of age and had been in a shelter for over 6 months. I was very concerned about boarding him and worried about how he might react to being back in a multiple dog environment. Turns out that was a needless worry. The staff was professional, welcoming and very friendly. I chose a package that included 2 walks a day to ensure some personal attention. He loved them. I checked in with them after 2 days. He was behaving fine but the Staff was concerned because he was not eating his meals. I explained that I usually included a little chicken on top. They went right out and bought him some and that problem was solved. Not only that but they began bringing BO up front to the reception area hoping he would feel more comfortable being near someone. They told me he was a "People" dog. He came home happy and relaxed. This is service way above and beyond what I expected. Both of us are very grateful for your care. Great job Roaring Brook kennel staff. We think you rock!! read more

As a client for over 15 years, I cannot say enough good things about Roaring Brook Veterinary Hospital, Kennel & Daycare. All 4 veterinarians and the hospital staff go above and beyond to make client's comfortable and informed during appointments & procedures. The kennel & daycare are both run exceptionally well with attention to every little detail. My 9-year old shepherd attends daycare weekly and boards 30+ days a year and absolutely loves the staff. Roaring Brook is a top-notch facility and continues to go above & beyond to cater to my dog's needs. I highly recommend them for veterinarary care, boarding, grooming & daycare. I wouldn't take my dog anyplace else. read more

Very dissatisfied. I brought my chicken in to be put down. My regular vet was not available so this was the closest avian doctor. My bird was clearly not doing well and completely beyond repair. I was very clear in letting the staff and doctor know she needed euthanasia. I was charged for an exam($69) and euthanasia ($40). While waiting for my chick to be euthanized I reviewed my bill. I questioned the charge for the exam. They said for legal purposes they have to charge for an exam. I understand that. I asked for a discount because she was obviously was beyond any repair and the exam was not really done. The secretary asked the doctor but he would not offer a discount. I will not return here again. My regular vet only charges me $60 total to euthanize a chicken. Next time I will wait until my vet is available. read more

We have taken our pets to Roaring Brook for many years and would rate them 10 stars if we could. We have had two pets become very sick and almost die... the vets and staff saved them both. In addition, when it came to the end of of life for our 13 year old lab, they advised us to come during their lunch hour so that we could have complete privacy for this sad event. They gave us as much time as we needed with our boy to say goodbye. they are animal lovers as well as business owners. Sure,services are pricey but ALL healthcare is expensive; why would pet healthcare be different? read more

I brought my beloved bratty dog, Darwin Louise, to Roaring Brook this past weekend for a 2-night stay. We were unhappy with another kennel in the area, and decided to give Roaring Brook a try. I can honestly say that calling it a "pet resort" is appropriate! It's immaculately clean, and the staff do an excellent job of spoiling pets in their owners' absence. They give you a "report card" detailing how your pet behaved during their stay, and offer to send you text updates as well. This is the only time where Darwin wasn't a stressed-out smelly mess after boarding. They offer several package deals for boarding/activity, and the prices are reasonable. The only caviat I can offer is that they require the canine flu vaccine, and that a bordatella vaccine be within 6 months. This wasn't disclosed to me when I booked, but the vet on premesis was happy to provide the vaccines. All in all, Roaring Brook is a great place for your pup (or kitty)! read more

The technicians do the bulk of the evaluation; they load you up with products for your pet at check-out (profits!) without explaining what your options are; paid $400 to have our cat boarded for 10 days with twice a day play-time--he was skeletal, matted, had diarrhea, and was freaked out at the end. A hell-ride. read more

I have been going to Roaring Brook for over 25 years and have been very impressed by the care and attention they provide for the many cats I've had. Dr. Staudacher has always been ever so patient at carefully explaining the options and variables behind all decisions and I never feel rushed to make room for the next furry friend awaiting treatment. Scheduling is a breeze and they even have Sunday hours now to accommodate busy schedules. They are reasonably priced and strive to accommodate both the pet's and the pet owner's needs and to make that care as easy as possible including working with mail order pharmacies, last minute appointments, free nail trims for patients (a huge relief for those of us who have multiple nail clippers at home but lack courage), and assistance with special needs that a pet may have. Most recently, I have had a cat that has required monthly injections which I have had difficulty doing at home but which the techs have cheerfully assisted and gone the extra mile time and again. As happens over those many years, I have had to send my cats off to kitty heaven and while it's always through tears, I am very appreciative of the thoughtfulness and compassion shown by all the staff at making me and my pet as comfortable as possible at such a difficult time. This is a great practice and I look forward to introducing my next cat to the great team at Roaring Brook. read more

I'm still baffled at the original $600 bill, I scheduled a neutering and then dental work was added in without my permission or ever being discussed with me. If my boyfriend had never been given the breakdown of the procedure, we would have never known. I've had dogs spayed and neutered before and have never experienced this. I missed the follow up appointment because of a car accident. read more

I found the vet techs and the vets to be very conscientious about calling back for follow up on my pets' test results and post visit. The assistants at the front desk are knowledgeable and very helpful. I have never left without them ensuring I have appropriate instructions/paperwork. Having to deal with other vet specialist offices recently, not as efficient, makes me appreciate the Roaring Brook team even more. read more

When we moved here I needed to find a vet and kennel that understood my dog's behavioral issues and would be willing to work with them. He didn't like people and needed to be worked with in a certain way. This office did just that. They never gave me attitude or skepticism and did what I asked to make his visits easy and less stressful. He became so comfortable he didn't mind being around the doctor and staff anymore. The kennel let me have a tour of their facilities and are certified. I've taken my other dog to be groomed here several times and he always comes back looking great and happy. The staff are very friendly and you can tell they treat the animals the way you want them to be treated. I've since had two of my animals become ill and had to be put to sleep and the vet staff made it as easy as possible. I have even gotten signed cards and flowers afterward. I won't be going anywhere else for my pets' care. read more

Used Yelp to find a Vet when we moved to CT. After our first initial visit we couldn't be happier

We've been patients at RBVH since 1985 and they are AWESOME. During this time they've seen us through the lives (good health and not so good ) of a Cocker Spaniel with a ruptured disc and subsequent paralysis, and 2 Weimaraners who survived a house fire--one of whom developed bloat 2 months afterwards due to stress, separation anxiety and PTSD (he survived and lived to the ripe age of 14 years 8 months). Throughout all, Drs. Staudacher and then Dr. Hersey demonstrated the best of veterinary care, compassion for both the animals and their humans, a sense of humor, and a willingness to find answers to questions generally not asked (such as where can we get laproscopic surgery for bloat). The support staff demonstrates the same qualities--clearly because this is the expectation at RBVH--and we recommend this office without hesitation. read more

I have been boarding my dogs at Roaring Brook for several years and love them, but more importantly, my dogs love them! I have two sensitive dogs (one is a rescue with "issues") - but they are completely comfortable at RB and with the staff. When we arrive, we feel welcomed and my dogs are excited to see the staff. There are absolutely no signs of stress when I pick them up. The first time we visited the staff was very open, explained their routine and policies, and gave me a tour of the facilities - unannounced - it was immaculate and very well run. Gina grooms them and does a wonderful job. They are always willing to accommodate us - our schedules, our needs - and have even arranged for on-the-spot veterinary services when needed. They work well with my vet and share records/information. Their hours are convenient for travelers and we receive a report card about their stay. I believe they care about my dogs as much as I do. I can go out of town with no worries or concerns. RB has become their second home and the staff has become their extended family. read more

I have been taking my dog here for years now and he has had chronic issues which this vet does not even try to help solve. The last time I brought him in they did not even look into the problem my dog was having. They prescribed medication told me to come back in two weeks and again did not look at the issue. And suggested me to do many tests which were outrageously expensive which led me to believe this place does not care about the health of animals and do not think of animals as pets but as a check instead. I have now switched vets which have by the way continued to fix the issue my dog is having and continue to monitor him. I feel much better my pet is in a better vet now. I do not recommend Roaring Brook. Only if you don't care about your pockets and your animals health you should go there. Totally disgusted with Dr. Stalker (of money)!!!!!! read more

This kennel has lovely people to check in your pet though it is extremely over priced and they have silly requirements the people are ok the vet however is one of the worst services I have ever used I would not allow them anywhere near my animals their diagnostic skills are 0 they pump up your bill and you end up in the ER anyway because they misdiagnose. Our dog was diagnosed with a UTI though urine was clean and negative. She died from uterine infection read more

Best Vet around. I have been to almost every veterinary practice in the local area, never have I felt so comfortable with the staff and facility. Each one of my dogs they treat like they are their own. Kind and compassionate secretary's greet your dog by name when you walk in and each of the vet techs make you feel truly as comfortable as can be. When my eldest dog needed to be put down Dr. Hersey and the rest of the staff at Roaring Brook went out of their way to console me and make it a truly peaceful experience for him. I have had two dogs neutered here and one spayed, each time the vet technicians call me with updates or send me pictures. I would not feel comfortable to bring my dogs anywhere else and I know I would not receive the service and attention that roaring brook has provided my family. We love this place. read more

A truly dedicated and caring organization. I've been impressed every time. The staff is friendly, professional and knowledgeable, and their love of animals is quite apparent. I also appreciate their commitment to working with local volunteer rescue groups to help find new homes for homeless dogs -- that says a lot about these folks! read more