My little 3 month old MaltiPoo puppy has been displaying some scary symptoms. It has been many…read moreyears since I've had a puppy this young. I took him to the emergency vet, to make sure everything's ok, and also to build a relationship with the vet. VCA has been here for a long time, but it is new to me. The lady at the front desk, asked what the issue was and filled out all of the information. She wasn't at all pleasant but she was there. After a short wait one of the technicians brought him to see the doctor. Then we went to meet with the doctor. The doctor was very friendly and immediately put us at ease. She said blood in stool can be common for very young puppies who came from a large litter. She prescribed him deworming medicine and a medicine for intestinal healing. As well as placing him on a special diet for the week. At this point we should receive the bag of essentials and be good to go. However we waited another hour, after we were "discharged", we settled the payment and the poor pup was falling asleep, we were still waiting. The waiting area was pretty nice. It was clean, with a vending machine, a coffee and a tea machine and water. Eventually we went home. The staff at VCA took good care of my little guy, he is feeling much better.

They are all amazing from Doctors to receptionists…read more Very professional, caring and supportive individuals.

I've been brining my pets to PAW since I moved into the area. I think they do a wonderful job and…read moreI'm always confident that my pet is getting the best care. I've never been handed a huge bill with them unnecessarily running tests like some others have mentioned here. They're always upfront about any tests they need to run. One of my dogs had a dental procedure done, and after having other pets having similar procedures done at other practices, I can honestly say whatever they did seemed to be more thorough and complete.

I love PAW. When looking for a vet I called several and PAW was the most reasonably priced (boy do…read morewe appreciate that). And they were easy to schedule with. The staff is , incredibly kind and professional. They met my boyfriend's shepherd mix when I brought her for a nail trim. Lacy was very anxious but not only did they take their time, they were so kind and truly gained her trust. I just brought her for another nail trim & a Lyme disease vaccine (several months later), and Lacy was not shaking this time. They were again patient and loving towards her. I will be bringing her again for her second Lyme vaccine next week. I recommend PAW very highly. They will love your pet and are in this for the right reasons.

From the first phone call, to discussions with the Vet, to checking out, the staff was BEYOND…read moreamazing, kind, empathetic and professional. I was shocked to learn my dog didn't have to be an existing patient to be seen there. The Vet was extremely knowledgeable and thought out-of-the-box in terms of treatment after listening to what was going on with my dog. I'm so very grateful for their kindness during a very stressful time. I would HIGHLY recommend this facility!

Absolutely horrible…read more TLDR: the vet said she had to google how to tell a cat's age, and cut his nails past the quick so he was screaming in pain and bleeding. Vet never introduced herself so, I'll refer to her as Dr. Vet. Dr. Vet guesstimated the cat's age at 6 months old because "I think the canines come in at 6 months, idk I gotta go look that up." I'm sorry...you're going to go google it? We were later told he's 9 weeks. They took him in the back for blood tests, bringing a needle to "give this to him back there too." Give him...what exactly? Explain what you're doing to a patient, and for a first-time cat owner. We had to ask the vet tech when she came back what they gave him, and how old he actually was. She was great, literally the only positive. They say they also cut his nails. Didn't ask first. But, no big deal we thought, since it's apparently included free. Until we get home and see that he's BLEEDING. They cut his nails so short they're stubs, and 3 of them are covered in blood. I thought back to Dr. Vet saying, "He was not happy, you probably heard him screaming back here." We thought she was talking about his vaccine. Now, we know she was referring to his nail cutting, and him screaming in PAIN. Oh, and to top it all off, we called to get his records since we're obviously going to a different vet from now on. Friend explained what they did to his nails. The receptionist said, "I'm not making excuses but, you can talk to a manager if you want." I don't think that sentence even makes sense. Friend said she would just like his records, and thanks her. Receptionist says "yeah I can do that" and hangs up on her. Never sent the records either, even when I emailed after. Apparently Dr. Vet is normally the vet for emergencies, not regular care. That's horrifying. You're googling how to tell a cat's age, performing treatment without explanation, and cutting this poor baby kitten's nails (without asking permission first) past the quick to the point he's crying in pain and bleeding...people are trusting their urgently sick or dying pets there?? I wouldn't trust them with a house plant, much less a beloved animal. You shouldn't either.

We've been bringing our cat here since 2015. The staff is friendly, and they take great care of our…read morekitty. I highly recommend them!

The good is the care, knowledge and overall thoroughness of the vet and assistants…read more Now the only downside is the cost! Our first visit was well over S300.00. Our second visit was over $100-and that visit was within a few weeks of the first. So if you have pet medical insurance, it's okay. If not,

We love Dr. Dan and his staff! They have been beyond loving and caring to all of our pets. We've…read morehad our share of pets with special needs, and Dr. Dan has always gone above and beyond to give them the best quality of life possible! Fantastic vet and staff :)

I will give them at first they were very nice and accommodating and were able to schedule…read moreappointments decently quick everything considered. They were able to do the routine stuff however their ability for anything beyond yearly check up is severely lacking. We had 2 pets there, first a chocolate lab that was a senior, over 10 years old. They were alright, however Dr Dan saw him once and scared us so bad said he had some kind of heart issue and we may need to get him to an emergency vet ASAP, then came back and said he was fine. We did have him looked at an emergency vet and they could find nothing wrong with him. We let that slide, unprofessional and poor bedside manors but whatever. Then about a year later, just this past February, he was very lethargic and having issues, we called and they said it didn't seem like an emergency and they can get him in about 3 weeks. We decided to go to the emergency vet and in a matter of hours he was gone, I understand how busy it can get but the amount they just shrugged us off was disappointing for being with them for so long. Also he was on prescription food, they refused to give the prescription to Chewy and required we go through their own online store. We did, after he passed we got another delivery of his food, a few weeks later we called and asked about a refund in which they said they do not have a process to refund orders for pets who have passed. I explained to them how Chewy handles that situation, I spoke with Devon, he seemed nice however never actually called me back and gave me an answer one way or the other. I called him back again, he said he was "still working on it" and would get back to me by the end of the day. That was 3 days ago and no word at all. Mind you I was asking for a $130 refund after spending $3160 with them in a matter of 4 weeks. Not long after this our other dog, an 8 year old boxer mix needed a mole removed. They performed the operation and from there it went down hill quick. He developed a severe infection close to where the operation was, we brought him back, they did a quick test and gave us an antibiotic. He did not get better at all and kept getting worse, we went back there paid over $600 for additional tests were given a different antibiotic but still having issues. We called this morning to ask about a different form of medicine, maybe a compounded liquid. You would have thought I asked them to launch a space shuttle, nobody had any idea and "needed to consult the vet and get back to us". It took 3 hours to get a call back and they said try hiding the pill in a marshmallow, that was literally their only response. I expressed kindly that I feel my pet is not getting the care he needs and expressed my dissatisfaction that they seem to just just guessing at things and effectively throwing stuff at the wall to see what sticks. After I expressed that they then said they can send over a prescription to a pharmacy in southington but I was not able to get the prescription myself. They then followed up with an email giving me the pharmacy info and the info of other emergency vet offices and said we should consider a different vet. This was not an issue because I was already looking for a different one. Overall they seem like at best the practice is poorly managed, the doctors and also front desk associates seem to never actually know what's going on or provide any kind of useful information. Honestly the techs that work there are the only bright spot and must be what is keeping them in business. If you need just a basic checkup and "tech" appointment they are alright, if you need an actual vet / doctor appointment unfortunately they seem to not have the skill and ability to properly care for pets beyond the very basics. Overall a very expensive and disappointing experience and worst of all I believe both of my pets received poor care which created more issues and suffering for them.

I didn't know what a great vet could do until we started working with Dr. Feldman. He is…read moreknowledgeable, conscientious and so thorough. We came to him when my first dog was fat shamed for his pain...Dr. Feldman treated my dog's underlying arthritis and made us all so much happier. We had the confidence to get our puppy this summer in part because of my confidence in Animal General to guide and support us.

I have been going Animal General for years . Ever since Dr Feldman left and also Dr Dolan and Dr K…read moreleft this practice went downhill. Waited more than 11/2 weeks so get someone to call me with my dogs blood work results. I had to threaten them for the doctor to call me. Will never go back . Took all my dogs records and am seeking a new vet.. I have 3 dogs!!! Terrible Service. I don't recommend them to anyone

I've been going to KBAH since the early 2000s when one of my budgies was egg bound…read more The were able to ease the broken egg out and she fully recovered. I've been going there ever since with my rehomed budgies. There is almost always at least one Avian Vet working there. All of the Vets & Techs are great.

I was looking forward to bringing my Labrador puppy to this veterinary office, but my experience…read morewas disappointing before we even had our first appointment. After I scheduled my puppy's first visit, I was contacted a few days later and told that I had to pay a $70 no-show/cancellation fee upfront or my appointment would be canceled. I was then informed that my puppy would not be seen unless the fee was paid first. I understand that veterinary offices have cancellation policies, but the way this situation was handled felt unnecessarily rigid and unwelcoming. Rather than working with me or discussing any options, the office chose to cancel my puppy's first visit over the fee. First impressions matter, and this experience left me feeling like policies were prioritized over building relationships with new clients and providing compassionate customer service. Because of this experience, I decided to take my puppy to another veterinary practice. I hope the office will consider handling situations like this with more understanding and flexibility in the future.

I honestly can't say enough good things about the Doctors and Staff of the Animal Hospital of…read moreBerlin. My cat, Ms. Cleo, was diagnosed with small cell lymphoma. Unfortunately she lost the battle last year, but we were able to spend another 3 good years with her following the initial diagnosis and I will be forever grateful for that. The doctors were always honest and upfront about her condition and what it would cost and what to expect with the treatments. They also provided me with a variety of treatment options. During the course of the illness, when we needed the opinion of an Oncologist, they were able to recommend a specialist nearby and worked with them on treatments. The staff was always supportive and knows how special their patient's pets are to them. Truly a great team and highly recommended.

Dr. Nachtigal, the techs and all the staff were great to work with. I appreciated the time Dr…read more Nachtigal took to speak with me and answer my questions. I would highly recommend this practice if you are looking for a Veterinary staff that loves their job and truly cares about their clients and patients!

We've always had wonderful, skilled care for all our pets at Star Meadow. Courteous staff,…read moreexcellent doctors and a caring atmosphere.

Wow they sent me a very offensive text message after I made a first new patient appointment that…read morethey received the previous vets notes on how I didn't do bloodwork for the annual wellness visit this year and told me they r not a low cost clinic and I should go to the humane society or east Hartford vet because they do a lot of bloodwork there and they r assuming I can't pay. They know nothing about me and my pet . Wow just wow so they cancelled my appointment

We had a pet emergency and everyone in this office was empathetic and offered the best customer…read moreservice we could ask for our baby. Dr. Asher was so patient, friendly, and kind, treating our dog like he would his own. The receptionist Lex followed up and even gave a callback when we spoke to Poison Control. And our tech Wilson was so informative and patient. I truly felt our dog's safety in their hands and they will be our first choice for any emergencies. You can trust this staff to do what they can and also treat your baby well

Came here to save 15 minutes drive to my regular vet. Brought in two 15lb dogs for a ear clean and…read moresingle dose antibiotic for ear infection. Total cost $670. My regular vet east side in meriden does the same exact procedure for under $300 for both. This place is a massive rip off. Shop around and save your money. Definitely will not be bringing my dogs back here.