I have two older cats. When I say older, I mean they are 15 and 10…read more When my 15 year-old had a stroke last spring, I brought him to a certain vet in Wethersfield whose basic reaction was 'well, he is an old cat, so...' and didn't offer much comfort or confidence that they cared about me or my animal. Last summer I moved to South Windsor which gave me the perfect excuse to get a new vet. I chose South Windsor Vet Clinic and I am so glad I did. I've seen each of the vets but Dr Rose is excellent. She genuinely cares about the animals she sees and takes the time to explain things in an understandable way while not speaking like she would to a child. I've never felt pressured into any procedure or medication that wasn't needed. The care my animals have gotten here is truly top-notch. Definitely recommend.

Brought my dog here for her annual check up and shots. Was told the rabbies was 30 days too early…read moreand they couldn't do it. Proceeded with the annual exam and rescheduled the rabbies. Came back for the rabbies today and they demanded another physical exam even though we just had one. My wife tried to explain to them that we just had one and that we don't need it. They charged us anyways after being told we would only be charged for the vaccine. Be very cautious at this location.

Just brought my cat in. I've just moved to the area & was nervous to see a new vet but I couldn't…read morerecommend them more. Super kind, down to earth, & thorough. Very transparent upfront about the pricing when I made the appointment and very flexible during the appointment when it came to what my cat needed.

Have been taking my dog here for the last fews. Everyone from front desk to vet are so…read morecompassionate and accommodating. Their fees are very fair. I highly recommend this practice for your pet.

I went to pet care in July of 2026. I had a terrible experience there. This woman met me…read moreimmediately at the door with a mask on her face covid is over why did she have this mask on that was intimidating from the start. She was unfriendly and did not really seem to care whether I was there or not. Then the vet came in and he laughed at everything I was saying and I had to change my tone and get very serious for him to stop laughing in fact I asked him to stop laughing. I brought my dog in because she was panting and I wanted a second opinion regarding that and instead he took a swab in her ears and marched out of the room with the woman behind him abruptly and I had no idea why or what was going on he came back in to say oh she had bacteria in her ears well this was nothing new I knew this this and and I didn't even ask him to do this. In the end she told me I owe $200 I said what what? I couldn't believe it for something I didn't even ask them to do and she said $100 of it was to do that to examine what was in her ears I said I already know about that I was astounded I I was shocked I should have walked out of there and not paid the bill that would have been my right and I should have done it. I advise not to go there my experience was terrible just terrible!!

I would love to say I was beyond pleased with my experience at this place both times I went. The…read morestaff is outstanding. Dr deSagun was incredible. She explained everything about my cat's condition and how to care for it long term. Unlike vets that my cat had been to in the past, the animals are truly cared for here. I had to come back because unfortunately my cat wasn't thriving and it was his time to be put down. While the experience itself is hard no matter where you go, I was beyond touched by how supportive the entire office was during that painful moment. The staff here are angels. I cannot understand how they have 1 bad review because this place is where i will bring future pets. I'm so happy that my baby got to be handled by a place where they all have pure hearts and souls. While I'm heartbroken for having my future pets come and be seen here since I'm beyond satisfied with the way they are. I've never encountered a pet clinic like this one. If you are looking for a pet clinic that will look out for you and your pet, bring them here because you won't regret it. I sure didn't.

Professional staff and great Doctor's. The level of care my pets receive is exceptional…read more... Excellent.

All my fur babies have been patients of North Windham Animal Hospital for five years. The care…read morethey receive is impeccable! I can't say enough about the staff! They have treated each of my three kitties as the I divisible that they are. . Especially when one of my babies was terribly ill. The emotional support I received during that time was wonderful and so caring. And when the time to make certain he didn't suffer, the whole staff visited Dude and me in the room to comfort us. I have the highest opinion of the entire staff and would recommend them to anyone.

Unprofessional. Took my dogs blood without consent. Requested money back from consultation, with…read moreDr. Herman. The sad part is I was referred by a friend to go here. My experience was horrible and will never go back.

After much searching, and getting outrageous quotes from other veterinarians, I found Dr. Hermann…read more(thank you Google) and I am so glad I did. She's very thorough, peaceful, and was great with my dogs, they can be a little persnickety. She explains everything and provides paperwork and images to show what will be done and what was done. Her pricing is very fair and her anesthesia usage once explained to me, erased my concerns. The staff is friendly and kind, there's a gentle approach that you feel as soon as you walk into the reception area. I highly recommend meeting with Dr. Hermann, you will surely place your precious pet in her hands for dentistry, with confidence.

Happy to find a great veterinarian close to home. Clean, friendly, caring staff. Dr Joos was…read morewonderful.

I recently transferred the care of my pets to the Longmeadow Veterinary Clinic. While this…read morelocation is new, the underlying practice has three other locations. That gives some depth and maturity to the practice as a whole. I like having the option to be seen at one of the other nearby locations if necessary in a minor emergency. The problem with my old vet is that the practice is overbooked and is now limited to only wellness care. I attended a pre-opening open house for Longmeadow Vet Clinic and was impressed that the office is well equipped and is not limited to only having simple exam rooms. My transfer to Longmeadow Vet Clinic was well rewarded recently when my elderly dog suddenly developed drooping in one eye, together with a retracted eyeball. His eye looked truly awful. My first concern was that one of the two cats I had adopted a month earlier had gone for his eye. Oddly though, my dog wasn't in any pain. I was able to book an appointment with Dr. Jost for the very next morning. Readers from this area will know what it's like to wait in the local pet emergency room for 24 hours, so I was already very favorably impressed. Dr. Jost gave my dog an extremely thorough examination that was entirely on par with what I would expect from a good human ophthalmologist. Ironically, I would not have received as good care, as promptly, and for so low a cost from my own general practitioners at Trinity Health. I will mention here that I'm a retired attorney who attended the first two years of medical school before changing to law. I had consistently performed at the center of the bell curve, but just didn't like medicine. So, I'm often critical of physicians and other health care providers, but not here. We have a terrible shortage of good general practitioners here in western/central Massachusetts. Maybe veterinarians should be allowed to treat humans.

Could not ask for a more caring approach to pet care. their acupuncture and chiropractic care gave…read moreme 8 bonus months with my sweet English setter. (Don't let other vets say it doesn't work, as mine did, it was amazing!)

My kitty, Finley is doing remarkably well ever since switching over to holistic care at All…read moreCreatures Wise and Wonderful. Last spring, he got extremely ill and tested positive for a fatal retrovirus. We thought he was a goner. The conventional vets pretty much gave up on him and told me to consider euthanasia. Finley bounced back after we put the prednisone in the trash bin and instead gave him some Acemannan "inner leaf" aloe and CBD oil from Pet Releaf. He started seeing Dr. Matthews after this (early last spring). She tested all of his food, and medicines to make sure they agree with him. She recommended a limited raw food diet, continuing with the aloe and CBD, as well as monthly acupuncture treatments. Dr. Matthews has a way of communicating with the animal, understanding their backstory and knowing what they need. It seems a little hocus pocus but you can clearly see the animal responding. She was also trained as a conventional vet. She has a lovely side-kick named Dee Dee, who does Reiki and just loves up the animals during their procedures. Dee Dee gives Finley "cookies" and places a scarf over his head so he feels secure, (and looks like a baby babushka). Finley does get very stressed from the travel so Dee Dee's relaxing and loving energy has been especially helpful. The office also provides 'acupuncture' treatments over telehealth. Don't ask me how this works, but it DOES. Since Finley started as a patient, he has been acting happy and healthy, getting into lots of mischief, "helping" around the house, and posting his latest thots to Instagram. He does have a bit of a "herx" reaction which lasts about 2-3 days after each appointment, but I assume this is a good sign.

ZERO STARS!!!!! I just called this place three times. Try to book an appointment for two cats to…read moreget neutered. They are coming from a previous veterinarian and are requiring a new physical when they just had one two months ago. I asked if I can send over documentation from their previous veterinarian showing that they are healthy cats and they told me that they do not accept the documentation and this is their "policy ". No explanations when I questioned it and said I did not agree with their policy they claimed that they could cancel the appointment I went and canceled it since that is what they suggested. I then had to look up on my own the requirements for physicals, and Google told me more than the receptionist did As far as medical necessity. Which is a shameful on their part since they're supposed to be the "professionals". When a customer is asking why a physical is required, there should be medical necessity attached to the rationale. Not just their policy. I then looked it up and after finding the medical necessity from Google, then tried to rebook the appointment, within 20 minutes of me, trying to rebook that appointment that they said they were two weeks out and this is a small facility. When I questioned it and called Them out that they are now two weeks out within 20 minutes and for being a small facility it's a little hard to believe, The previous vet veterinarian we are coming from is triple the size of them, there is no way they would book up within minutes. The Receptionist then talked junk to the other receptionist sitting next to them while I can hear them on the phone. I then called that behavior out then they hung up on me and said I was the rude one. i called them out on that behavior again by calling back and they hung up on me again. Absolutely TERRIBLE customer service. And this is what we get from "professional professionals ". The receptionists names were Theresa and Melissa. Yes: I was upset because I was not given proper information for which I was asking for. And highly doubt that they would full up two weeks within 20 minutes. Maybe I am wrong but this is how we treat our customers and clients??? By hanging up on them??? I have been in the customer service field for over 30 years and in the medical field for over 15. This is NOT how we treat patients and clients, no matter how upset they are. Instead of blaming client and hanging up them, why don't you try to provide appropriate customer and patient service and figure out what the problem is to provide the best care to your clients or potential clients. DO NOT BRING YOUR ANIMALS HERE!!!

Dr. Bell, Katie, Melissa, and Theresa put up with my neurotic calls over my fur babies! They always…read moreput my mind at ease. Best vet ever!